Enterprisebogus damage claims

As part of a Damage Warranty claim with Geico we were provided a rental from Enterprise. Enterprise pulled a bogus scam on us, not really inspecting the car, and at return pointed a damage underneath the from passenger door, not visible standing up. On your knees you can see it. I have 2 pdf docs with all the info, they don't attach, only pictures

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    Steven Sheer May 14, 2016

    May 11, 2016
    Reference: Steven Sheer 4/29-5/4 2016 Rental period
    4/29 – Rental #46TR2F
    4/30-5/4 – Rental #472M2N
    To Whom It May Concern:
    Please be advised that during the entire rental period 4/29-5/4 2016 there was no damage done to the car, nor was any damage report completed that we reviewed and signed off on at the time of return on 5/4/2016.
    On May 4, during the car return at the Bronx Enterprise, the Rep pulled up the car records, didn’t asked us to join him as he walked straight to the car looked underneath and pointed out a slight dent under the car right front passenger seat door beam, which you can’t see without bending your knees.
    We then returned to New Rochelle because that’s where the car was picked up and reviewed by Christine. When we arrived, Christine walked straight to the slight dent. We clearly indicated to Christine that the dent must have been there prior to the rental, because we were not in any incident. We park our car in a private lot, we are excellent drivers and did not cause any damage.
    When departing the Enterprise car rental, we had requested a blank invoice to prove that we returned the car and that there was no out of pocket costs (Geico to cover all costs). The Enterprise Rep Christine mentioned that Geico did not pay them rental fee for 2 days and could not produce an invoice or proof of car return. I requested documentation in writing stating we returned the car with ¾ tank of fuel and there were no damages to the car. We had asked for the rental cars’ history to see if these damages have been reported prior to our rental. Christine did not provide any information, but John signed off on our contract that the car was returned “No extra damage”. Attached is a copy of this statement with John’s signature.
    We believe the slight dent was caused by the prior renter. The car was returned without being cleaned. Christine had to vacuum clean the car herself and may have not have noticed all dents in her haste to get the car rented by us. The car had visible signs of damage that was documented by Christine in the rental agreement.
    After counsel with our lawyers, we request the following information from Enterprise is to proceed with a bogus damage claim.
    1. Proof that the vehicle was damaged while it was in our possession. That would include pictures of the car that are time-stamped before and after that show the damage.
    2. Documentation of any loss of use.
    3. A contact for the repair shop, so our attorney can speak with them directly.
    4. Any documents signed by us acknowledging any damage to the car when returned.
    What is not clear is that Enterprise works on a claim, while we already handed over the car rental? We did not sign any damage claim documentation or incident report.
    We have reviewed online that Enterprise has produced bogus damage claims as to produce additional revenue. There is documented proof that other Enterprise car renters have been through this same process and it is clear that this is the modus operandi of Enterprise to scam renters with bogus damage claim process.
    We would like to request, as counseled by our lawyer, to remove all bogus damage claim against Steven Sheer, et al.
    If we receive any further notification for a damage claim, we will work with our lawyer to join thousands of other innocent renters to take part of an already existing “class action suit” against Enterprise. We understand that National and Alamo car rental companies are also trying to create additional revenue with bogus damage claims. We will also write to the New York State Insurance Commissioner to document our issue and if necessary, take this issue to court.
    We look forward to a having this bogus damage claim revoked as we would wish to have a favorable impression of Enterprise and not have to go court. Enterprise’s reputation would be at stake as we have a large network of professionals.

    Regards,

    Steven Sheer
    917.225.8096
    New York

    Addendum

    Rental History between Geico and Enterprise – 4/29-5/4 2016.
    Over the last 3 years we have been struggling with Geico to have bad repairs done to our car properly repaired. As part of the warranty repairs and agreement we received a car rental from Enterprise.
    Enterprise New Rochelle, NY Franchise
    Geico had to officially correct a bad repair from their Auto Body Shop of damage caused by one of their clients in 2013. The first warranty repair was done in 2014 and second (now) in 2016. We completed the repair, the car has been fixed correctly by a certified VW Auto Body Shop in the Bronx NY.
    Both Enterprise and Geico didn't cooperate much when we tried to pick up our car on Thursday 21, April 2016, Geico claimed to have approved the rental days earlier on Wednesday 20 April 2016. At pickup the struggle with Enterprise started.
    Eventually after an agonizing 2.5 hours waiting and many phone calls with Geico to have everything approved, we were provided a car. (on top of that Geico claimed NY State fee was max $30 p/d. Enterprise claimed not to have a car in that price range, but we could get a $35 p/d available car, and pay $5 p/d out of pocket, after escalation, this issue was resolved)
    The 3rd Enterprise Rep (Christine) was able complete the process and was so very helpful, had understanding of our frustration, and was very cooperative to get us going as soon as possible. We are here to help you after such a long and uncomfortable wait, she said. We didn’t want to wait any longer, accepted the car unwashed and quickly cleaned, we just didn’t care at this point and wanted to leave.
    The Enterprise Rep (Christine) did a 30 sec walk through, she didn’t document much on the contract at all, claiming we shouldn’t be concerned about what was on the car, all within the limits of that little circle card she used to spot damages. She did not look under the car as she had done when we returned the car. My wife and I pointed out that we are non car professionals and would not be able to determine what is considered a damage. When finally got going we still had to go to another Franchise in Ardsley NY the next day to an agreement with the Geico representative.
    Enterprise Ardsley NY Franchise
    Since Geico pushed back on the rental cost with Enterprise, we were asked by Geico to have the rental re-contracted at the Ardsley Franchise in NY so Geico could get a better deal from them. To make things go smoother during the 2.5 back and forth, we agreed to go in our own time next day to Ardsley.
    The Enterprise Rep (Zack) didn’t even leave his desk to do an inspection and walkthrough with us, he said its ok, the car was already checked the day before. There was nothing documented on the new contract. (However when they called Zak to verify as part of the scam, he acknowledged we did the inspection and the car wasn’t damaged, not even Christine marks where on the Ardsley contract).
    This experience with Enterprise has been very unfavorable. We would really need to consider if we will ever do business with Enterprise again.

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