Enigma Software Group
Reviews and Complaints

"Enigma Software ###s Inc. LLC BLah Blah ARE CHILDREN, teens, and ###ic no lifer d-bags in their early 20's! ### kids that give you a virus, then charge you to get rid of it, and apparently most of the time, THEY CAN'T! lol

THEY create a virus, propagate it, then offer a generic solution that bottlenecks the search engines, and leads you to one of 20 different pages that ALL SAY THE SAME THING...

these ###s need to be SHUT DOWN! >

http://www.bbb.org/west-florida/business-reviews/computers-hardware-software-and-services/enigma-software-group-usa-in-clearwater-fl-90083408

Hello Ron,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Yes, definitely SpyHunter is a ripoff. Why BUY any software of this type when the best ones are free? There is always Windows Defender from Microsoft. This is free and there is NO problem with the source. Spybot Search & Destroy is even better and is also free. Use these before wasting money on fake c**p! Anyone who is charging for spyware or malware removal tools is running a scam, PERIOD, because the big guys are giving this away. Also check out Sandboxie and Sun xVM VirtualBox. These are ways to surf, and even install downloaded suspicious programs without risk. Sandboxie is free in a basic version, which is more than enough for most uses. Sun xVM VirtualBox is much harder to use because you have to install a new operating system in a virutal hard drive. However, you can use the program to run DIFFERENT opertaing sytems at the same time, like Windows and Linux, or OSX and Windows. Sun, maker of the Solaris operating system is MORE than a reliable source!

I have had the same trouble l downloaded it approx a year ago and received nothing. I thought that i would just wear it as a bad loss but once again a year later they have taken more money off my credit card, l have now had to cancel the credit card to stop them and have tried to contact them to let them know l now longer want to be part of there scam. Please everyone make sure you cancel the cards otherwise you may be like me and continue to see the charge occur

I got in trouble the same, I paid it and I got nothing, and I found after 3 months they took my money £31 from my same detail card without approval. ! I contract a bank to cancel it! I think that i should cancel this card number otherwise they will steal my money in the furture by chance again !

Yikes, Kate! I've heard the same complaints again and again.

If you feel like you've been wronged by Enigma Software, shoot me an email at:

IndiaJVillarreal@nym.hush.com

I have also just discovered that Dri Spyware has taken a yearly fee from my account for $29.95 since 2006. If you call Dri.pctools and ask, a British guy will tell you to contact an 800 number and you have to dispute the claim!

I have just discovered that £57.22 has been taken from my account by DRI Spyware and I didnt download anything as i have protection already...my bank is looking into it. This is outrageous. So have no idea how they did it but everyone should be warned.

Yup, Spy Hunter is a gold plated scam.

Clever dickies get you infected with one of their Trojans; EAAntivirus is a favourite. It is so intrusive that it eventually grinds any PC to a halt with its incessant warnings followed with a buy me come on.

Then when you Google for an "EAAntivirus" buster guess which one gets the first nearly full page on the search; you've got it. Spy Hunter.

You shell out the money; it does its search and "destroy". ONLY when you re-boot you've still got EAAntivirus, and also guess what? Spy Hunter will now tell you that the Trojan is no longer present.

End result. Reformat C:; loose a lot of data and a day reloading XP, plus $US 29.

I've also seen some reoprts that Spy Hunter will try and get at you in the future by extracting $$$ from your bank card without your approval.

CAVEAT EMPTOR!

Well guys, I received a phone call from my bank that an attempt was made, more times than once (I think they said four times), to charge my account $39.99 for SpyHunter. Although I have had exactly ZERO problems with this program, I have to admit that there are far to many complaints from unhappy customers. I do not remember signing up for recurring billings either. I believe I should pay for a program once, not every month or year. So I am going to instruct my bank NOT to allow Safekart to bill my account, and they will have to cancel the debit card, which is a pain because now I will have to inform all the companies that use it that now they can not.
Again I have had ZERO problems with the software, at least as far as I know anyway, but too many complaints to keep it. I will now uninstall it and that will be the end of it.

I received two charges from this company on 2/6/16. One for $39.99 and one for $29.99. I didn't order this program, it is not installed, and I don't want it. The company should immediately provide a refund or a credit to my American Express.
John K. Baldwin.
Keba1@aol.com

Dumb struck! I purchased Spy Hunter on December, 2015. At first run I was amazed hoe many adware, spyware, malware the program reported to me. After a month or so I kept noticing at each scan I was getting 50 or 60 detection's even though I had not been online, I went online and found your site with all the complaints about software. I have called my bank to cancel my debit card to avoid another auto withdraw. Well I got had and now i have to figure out how to get rid of the program. My advice DO NOT BUY THIS SOFTWARE!

could you please help, someone has deleted my spyhunter and spyware from my computer and as these are both renewed yearly by standing order I have not got my purchase number
and as these two are my main anti virus programs I need help
philipwestgate

dear sir I am unable to reactivate spyhunter on my computer
as it does no recognise my password
my order No #9522552
Philipwestgate1@blueyonder.co.uk
password is first and last name

Thank you for your apology with all my frustration and out of pocket expense. Apparently I used the wrong number to contact you regarding the issue I was having with your product. I should have been given another number to call. Anyhow; Kudos to the Billing Department for handling my call so well and issuing me an immediate refund. Oops they told me 5-7 days. Oh by the way I'm still waiting on that refund. Has for your statement regarding credit card companies, yes I can see a valid point but what if you use a debit card, issued by your bank? Wouldn't that be an instant post to your account?

Regarding my computer it is a fairly new Gateway with Windows Vista...my antivirus program picked up Koobface and even on safe mode I couldn't seem to get rid of it. Lucky me I found your wonderful program SpyHunter. Yes; it scanned fine and than it was like a demon took over and like I posted earlier, it should have been my warning sign to stop what I was doing. I did get it to remove the bad along with some vital applications, that were needed to keep my computer running. Hence the error message pop ups and the frozen screen. I didn't realize it at the time, I was just so happy to finally be rid of what I paid the program to do. I probably can't blame anyone here but me because I bought and used your program I had no idea that it would be overkill. The Tech (yes he was very professional) that fixed my computer is from a reputable well estalbished business. I would think he would assume it's the last thing that you did before the system crashed. My system was not unstable and working fine before this.

I will send an e-mail to complaints and see what they say. I know that I will be playing the refund/blame game for awhile longer. I hope no one else has to go through what I've been through. I think I will keep this saved to my favorites to see how many others have problems and the response.

Thanks Mr. Malaspina for posting a reply. I know you are paid to make sure customers are happy and to make sure others out there will still buy SpyHunter. Maybe they will be the lucky ones that have no issues.

Hello chatterbox209,

I apologize in advance for the problems you had.

Regarding to the fact that apparently you were told that SpyHunter crashed your computer, I am sure that, at this point, I cannot change your mind, but I would like to say that usually, when you take your computer to be repaired and it is crashed, the techs have the urge of finding the problem where it does not exist. To blame the last program installed is very common and at the same time very unprofessional, if you cannot confirm it. Usually, when a system crashes, the tech only can redo the system and guess the problem. Most likely, your computer system crashed because of the infection, which is very usual, not because of the last program installed and that was the professional answer that you should have gotten from any well informed technician. Then you ask me, Could SpyHunter have caused the crash? A professional answer from me would be: "maybe in a very unstable system but most likely no". We test SpyHunter extensively, in order to be able to catch every single problem that the program can have. It is a faulty program? The answer is NO. We have SpyHunter installed in over one million machines and perfectly working.

Regarding to the way the representative treated you over the phone is not surprising to us. You called our billing company Reg.net. They are a billing department only designed to answer and resolve billing questions. If you had a problem and you did not like the program, they will not question you and just give your money back. I guess this is a good thing, correct? :-)

Regarding to the time frame for the refund, credit card companies (not vendors) are very good taking money out of account but a little tough to return the money back into your account. Some credit card companies take one or two billing cycles to return money refunded to your account. We, the vendors, give them the money back right away, but they, the credit card companies, even though they tell you otherwise, take forever to return the money into your account. Wonders Why!

Disclaimer: The statement above does not apply to any specific credit card company and it is based on previous experiences as a credit card user. Most credit card companies follow internal protocols and their own method and time frame for refunding accounts and all their rules are usually very well discribed in their contract agreement with the user.

Anyway, we are here to satisfy our customers, if we cannot satisfy you we will certainly make sure that you have your money back.

This is what I would advise you to do, please send an email to complaints@enigmasoftware.com with the email address in the account and the order number, and we will make sure that your money has been refunded properly and follow up with you until you have the money back into your credit card account.

Enigma Software Group is a legitimate company, located in Clearwater, FL, and we have been in the market of removing Malware for 7 years.

Again, I am sorry for the inconvenience and I hope that my words can reach you.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

I purchased spy hunter to get rid of the worm Koobface. Aftter countless links sending you to Spyhunter I decided to try it to get rid of it. Huge mistake! I was able to download it fine, but than it was like a demon took over the computer. It froze up and I had to force it to shut down and turn it back on. It took me hours to get the program to work. Stupid me didn't get the red flags not to use this program. After getting it to scan it made the computer have oodles of pop ups with error messages and freezing up and refusing to do anything. Than my computer crashed. I called the [protected] to request a refund and explain my delima. Apparenty it was nothing new for them to hear my complaint. She wasn't even shocked my computer acted the way it did. No empathy nothing just will close your account and issue you a refund. Problem being I'm still waiting for a refund. They closed my accont but apparently I have to wait till they feel like refunding. I had to have my compuer fixed and was told the program wrecked havoc on my system causing it to crash. So I will never puchase any progam till I triple check if it is any good. Beware and I hope this will save others from going through what I did. Now if I get a refund...I already contacted my bank to dispute the charges it may be a long battle.

While running the "stinger" program through microsoft several times and having it not report any problems, I went into the "preferences" tab and found it set at "disabled". I set it to "very high" sensitivity and it found the trojan "enigma spy hunter uninstall" and said it couldn't be repaired. I also keep getting the pop up that takes over my computer which is why I downloaded the spy hunter program. What can be done to uninstall this program and fix this problem for good?

Hello Janice Hope and Others,

Also, I would like to inform you that I have looked at all the identifiable complaints listed above and they all have been dealt with, including the initial complaint from Mr. Andy Schmidt.

We would like to keep no outstanding complaints and again we work hard to make sure that every customer becomes a satisfied customer.

We sell a service and it is of our best interest that our customers remain satisfied.

All the best,

Alec Malaspina
Enigma Software Group USA, LLC.

I would like to complain about the unauthorised charging of my account when you have no right.I never order nothing, I don't want your products and you charge me $39.99, so could you please give me my money back thankyou...

I too have never heard of them until today 11/3 when I got my credit card bill. Who did they hack to get our numbers. I wonder what we all have in common?

I cancelled the renewal in 4/2015, but they still keep charge my credit card for two years. Be careful, they will steal your money by keep charge you with no end.

I had never buy spyhunter and there's an unauthorized charge US$39.99 on my credit card bills. I want my money back within 1 weeks. I;m blocking this [censored], I'm reporting the statement and you won't get your money FGS. Anyway I'm blocking this spyhunter [censored]