Enigma Software Group
Reviews and Complaints

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

I had the same issue with Spy Hunter. I was renewing my subscription. I was careful to read what my choices were and only checked the box for renewal. I gave all of my information and went to the next screen. I was immediately charged for both the renewal and something else I did not check or want. I had to find the phone number for customer service and called them. They issued me a refund but said it will take 5-7 days in order for the refund to be applied to my account. This is unethical and also may be illegal. If it happened to the person in the 2013 post and it happened to me today in 2016, then nothing has been fixed. And this company is continuing this unethical business practice. By this company holding onto our money for 5-7 days, they have the ability to invest it and earn interest off of it. For me personally, the amount is low. But multiply that times millions of consumers, and that is a huge cash cow. This company needs to be investigated and perhaps it is time for a class action law suit.

I was charged for spy ware I did not authorize in June 2014 and a credit was issued; however, the charge was applied again this month.

If you didn't give that company your card number, call the customer service number on your card, immediately, report fraud, and you will get a new credit card. If you did give the company the number and expiration date, then you didn't read the fine print. You subscribed to a service and will have to keep trying to cancel.

What a lot of crap from him. I had my bank account lanced for 4 times plus a fee for nothing!
It would seem that this company is running an unlawful SKAM!

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

$37-53 was deducted from my bank account on July 29 2011 without my authorisation.

Nachtrag zu oben: unter Select Problem Type: "General Question" auswaehlen (wurde durch tags nicht uebernommen)

zur Information in die Runde:
auch bei mir wurde eine nicht authorisierte Abbuchung vorgenommen.
Ich habe über die website www.enigmasoftware.com / Support ein Ticket eröffnet (vorherige Anmelung u/o Log in erforderlich).:
- > My tickets-->open an new support ticket
--> unter Select Problem Type: auswählen
-->die hier hinterlegten Beschwerde im Contextfeld hinterlegen--> muss in englischer Sprache erfolgen
-> abschicken.
Dies war vorgestern- heute habe ich die Return Notification erhalten: heisst die Bestätigung der Rückzahlung mit den entsprechenden Zahlungsinformationen. Insofern empfehle ich diesen Weg !
-Allerdings bleibt die Frage offen, wie diese Firma an meine Kreditkarteninformationen gelangt ist, die habeich nämlivh da nie hinterlegt --insofern ist die Kündigung der Kreditkarte wohl angebracht.

Hoffe, das ist für einige eine Hilfe.

Paid for a one off purchase. Not an annual commitment.

Charges to my credit card

geen betalingen meer

I have no other details

UNAUTHORISED DEBIT OF MY CREDIT CARD FOR SUPPOSED SOFTWARE PURCHASE.

Sehr geehrte Damen und Herren

Sie haben unberechtigt am 16.07.2014 zweimal den Betrag von 35, 98 abgebucht von meinder visa card.
Mit dem Vermerk dri spy hunter 9526465288LU
ich fordere mein geld umgehend zurück

mit freundlichen grüßen
markus gruber

I Paid for one time removal of virus from my lap top. But I noticed you have charged my account several times, I DISBUTE the charges, Please REFOUND my MONEY. I removed your program after first time use.

The program has caused my computer to crash and continues to ask me to register and pay for more products. Twice I had my computer repaired and now I want to be refunded the full amount of $69.98 to my Chase account.

Enigma billed be $39.99 for a service that I cancelled and did not request renewal for.

It is my belief that this business is practicing outside of the law, billing customers for services not rendered.

I am extremely upset and will never use Enigma Software again and warn against those who may be considering downloading Spy Hunter in the future.

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Meu nome é Augusto Cesar Paes de Barros, comprei ano passado e estão me cobrando outra vez no AMERICAM EXPREX referente a DRI*SPYHUNTER 0000 = $ 39, 99 e DRI*SPYHUNTER 0000 = $ 29, 99.
Aguardo solução.

email: contato@cuidadorasdolar.com.br

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Why have they taken money from me this year as I cancelled last year . To me it is an unauthorised transaction and money grabbing. I have a complaint registered with my credit card company.
KEEP CLEAR OF THEM

Spyhunter and auto renewal is NOT FOR OUR CONVENIENCE AS STATED! It's about grabbing our money PERIOD and it's certainly NOT Convenient to have to make several calls to get our money BACK. They are Way over priced and there are better and less expensive other choices.

I have also had an unauthorised transaction on my card and it is impossible to cancel subscription I did not know I bought into. Has anyone managed to do this? would like to know how

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

We would like to clarify our renewal policy to customer.

On our EULA (http://www.enigmasoftware.com/eula/):
4. RENEWALS.

When you purchase SpyHunter, your account will be configured for six month semi-annual automatic billing. If you choose to cancel the automatic billing option, you can accomplish this by either: (a) opening a ticket with technical support (on the following URL: http://www.enigmasoftware.com/support/) and request to opt-out of the automatic billing option, (b) contact our payment processor Reg.net at [protected] (for international callers [protected]), (c) or email Reg.net at followup@reg.net. If you cancel automatic billing, we will not bill you for continued service when your account expires. If you desire continued service, it will be your responsibility to renew your account. If you remain on automatic billing, your account will automatically renew at the end of your subscription and your credit card will be billed accordingly.

On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

Our credit card processor Reg.net also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancelation.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would also appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would also appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

my mastercard has been debited 2 times qith € 35, 69 on 2nd may 14, ref. LUX [protected]
I never have accepted the billing of my mastercard. Please refund both amount to my account
Holger Grimminger, holger-grimminger@t-online.de

my mastercard has been debited 2 times with € 35, 69 on 2nd may 14, ref. LUX [protected]
I never have accepted the billing of my mastercard. Please refund both amounts to my account.
Holger Grimminger holger-grimminger@t-online.de

Hello Windsorz,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

I have not found the spyhunter program to be particularly useful. At one point I was prompted to pay and had already paid but thought that it had not been recorded. It took a very long time to turn this around. I cannot use this program. It is always prompting me to register and to pay again. I finally sent them an email asking to be removed from their registry and to allow me to remove the program from my computer. If you hit the please remove button it justs reinstalls the same program. Emailing them just stimulates more requests for re-registering and more requests for payments. I sure want this program out of my life. Would I ever buy anything from Enigma again. Nope. Never.

I have this charge against my credit card and want it stopped, DRI*SPYHUNTER [protected] MN
. I tried their email address complaints@enigmasoftware.com, the website does not exists.

Transaction Reference Number MT110500104000010120116

Hi folks,
I received 2 identical e-mails from your company on 11/6/14 with the option of renewing my subscription for 6 months. I cancelled the
renewal on both, but found on checking my bank account; that 2 payments of £30 sterling had been made to your company.
Could you please reimburse my account to remedy this error.

Thanks,
Mike Robinson.

Hello,

The company web site is www.enigmasoftware.com
I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Hello Wencol1,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

I discover today, upon receipt of muy credit card statement of account having been debited on February 29, 2009, USD 29, 99 by DRI SpyHunter. I have not ordered not concluded any deal with this company

Hello Sbastas and Others,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the complaint above and in behalf of Enigma, I would like to apologize for the fact that you were not able to contact us and I would like to help you.

If you go to our website www.enigmasoftware.com and log onto our support center, you would be able to contact us directly.

However, if you still have a problem, please send an email to complaints@enigmasoftware.com with a detailed description of your problem or complaint. I personally read all emails that come to that account and I will find a suitable solution for your problem.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

I was billed $29.99 on my credit card for DRI SPYHUNTER that I did not order because I never use the account it was billed to. I have no idea what this is and I cannot find any company online called DRI SPYHUNTER.

I am 77 years old pensioner I never asked for a renewal spyhunter they just take my money out of my credit card (Visa) has been debited with 25.99 GBP.
Please note that your card statement will list "DRI*SPYHUNTER-REGHUNTR". I sent a email to cancel they just do not answer emails dos anyone know how I can get my money back please email me isaacbroome@hotmail.com

I ordered RegHunter & SpyHunter in 2013 through Enigma. Things were going smooth and I rarely checked my CC statement as I noticed periodic charges by SafeCart. Apparently, in Aug 2015, Feb 2016, and Aug 2016, I had one charge by DRI for the same product being billed by SafeCart.

Then beginning in Jan 2017/Feb 2017, I started getting double charges by DRI, one of which was converted from euros. This would occur every six months along with the periodic SafeCart billing.

I cancelled my subscriptions (after noticing more infections, slower speed, and terrible online reviews) as directed through Enigma website, and confirmed by SafeCart via email, and yet in July 2018 and this month I've noticed new charges by DRI, one of which is converted from euros. How did this go from SafeCart handling both to another vendor also handling billing?

It seems to me either Enigma doesn't have a hold on their accounts, or somehow duplicate charges are filtering out to different financial centers, or this is a total scam by DRI/SafeCart/Enigma/all.

Yes everyone need contact better business bureau. That way someone can really go after them. I just don't know how they got my credit card number?

6 October 2015 Dri Spyhunter deducted two payments off my account that I did not Authorised R553.17and R414.85. I made a purchase from them many months ago. I have not purchesed any other products from them. THIS IS FRAUD! There are so many complains about this why are the still able to get away with this?

You have charged my account twice with 35, 69 € and once with 35, 64 €. I declare never having ordered any item to Spy Hunter. I even subscribed Spy Hunter! Therefore I kindly request you to refund the whole amount of 107, 02 € to my account!

I filed a complaint re:DRI*SPYHUNTER for another recent charge (DRI = Digital River, Inc, 10380 Bren Rd W, Minnetonka, MN 55343) --- also with Enigma SW Group USA, LLC, 2803 Gulf to Bay Blvd, Clearwater, FL 33759. I have now filed a dispute with my credit card co. It sure seems there are folks from all over the world who complain about the charges this company/merchant hits you with unawares. It took some digging to realize DRI was Digital River, Inc. Good luck everyone I thought I had cancelled this last Apr and yet here we are again.

2 weeks ago i come in california ( fremont ) for business, and when i arrive i see that : on my credit card 2 payment, 35.59 eur +36.59 eur at "dri spyhunter", total payment is 73, 18 eur .
exact date of payment is 03/07/2015 at 00.00,
my MasterCard code finals are ****-****-****-3118 .
please retun me the complete credit and answer at my request, if i have no news in this week i give this practice at my lawyers. if you need more details please ask me .
sincerly.
Dr, Mr Barzani Luca
my mail is b.luca81@gmail.com or legalmail certified at barzani.luca@pecimprese.it
in attached the scan of my banking report, evidenced the two payment

I did not purchase anything from this vendor. Have a dispute with Chase against this vendor. I had my card canceled and reissued under a new number to avoid any further fraudulent charges from this company.

I purchased this for one year only and am very dissapointed with their product. I have received no notice of any kind from them and they have charged my account again. My credit card company has been notified and a dispute is in action. They will be blocked from every using my card again.

You charged me - and that without my permission- on the 25/12/2008 with the amount of € 72.53 for what ...

I already made a complain ar Mastercard B C C for that

I want that amount of money back within 2 weeks or I will start up an inquiry by justice

There are better and cheaper options out there. Even some well-known free antivirus are far better than this scamware. $80 for a year? Really?

An appalling piece of garbage.
1. It doesn't work. In a test performed by AV-Lab on a set of 1000 trojans, viruses, backdoors, worms, keyloggers and other malware, Spyhunter detected only ONE. Yes, one! Panda found 996, Kaspersky 990, Norton 948. See here: https://avlab.pl/sites/default/files/files/free_antivirus_scanner_test_ENG.pdf
2. Enigma Software is hiding. According to their webpage their address is 2803 Gulf to Bay Blvd., Suite #446, Clearwater, FL 33759. That is a UPS store. Their are hiding behind a box. And of course there is no phone number on their webpage.
3. They will scam your credit card. Mastercard or Visa should investigate them.
Please download free Avast or AVG or Malwarebytes or Microsoft Defender.

What VISA rules are: “Preauthorized Transfers:A "preauthorized transfer" is one of a series of recurring electronic fund transfers at substantially regular intervals.53 A preauthorized transfer cannot be made from your account at a financial institution unless (a) you have given advance authorization in writing, and (b) a copy of your written preauthorization has been given to you by the party obtaining it”
so i purchased SPYHUNTER for 10 USD, and preauthorization enigmasoftware kept withdrawn every 6 month for 39.99 USD twice, this is done without my any means of approve. sure the Spyhunter even didn’t work and installed at all many emails returned useless so i erased and gasped 10 USD. But later on noticed that ( from spam emails) enigmasoftware was hacking my account without my approve or my ok. Perhaps used my 3 digit secure cod, violating VISA CARD rules. now they use excuse my language barrier, assume that i am not native Eng speaker, so they can get away with their scamming and fraudulent activity. Never ever i have given auto recharging authority or auto renewal approve. Autorenewal is optional but they make it OBLIGATORY.so never ever purchase SPYHUNTER, useless s###. Certainly I will file case to court for international fraudulent actin and using my account any authorization. They better provide proof of my written signed authorization.Period.

I got the free trial version of spyhunter and I started the scan. It took very long to complete and when it completed I found out that it doesnt remove virus UNTIL we pay for it. personally I think its a bit too much, theyre are many antivirus software that atleast have proper product trials. I was still ready to buy spy hunter 4 because theyre were SO many viruses I was dying to remove but I couldnt, they were all detected by spy hunter. A little while later, I obviously had to run a scan on my computer, so I used microsoft security essentials, and it only detected ONE virus, and that was spy hunter. So now I am confused and afraid... is spy hunter really an antivirus program? Or does it make viruses and then remove them?! I wouldve tested it myself but its paid so I think Im going to find a better alternative...

Junk ware Spyhunter needs to be removed from every website that support a healthy computer through user friendly utilities. After installing the software it said problem found. Interesting that it was a fresh sandbox install. I would never recommend this software to anybody!

i cancel spyhunter serval months ago and no refund on the 5th was charged again please cancel shirley robinson

want to see their "VP" check it out

https://www.linkedin.com/in/alec-malaspina-417237b0

this POS has d-bag written all over him

THESE PEOPLE ARE LIARS, AND THIEVES!

do NOT use their shut product. THEY are the ones creating, and spreading a lot of the virii, and malware you're trying to get rid of! believe me or not, doesn't matter...they're low, ###, and they will be found out soon enough.

2 amounts of £23.99 & £31.19 were takeout of my Nationwide a/c on the 28th May 2016 for dri spyhunter.Transaction no [protected]. I do not have the software or even the computer as I retired and closed the business 18 months ago. We did purchase software about 3 years ago but this was cancelled before the six months
A response to another complaint states 7 days notice is given before the charges were due. I had not received this to my email address.
I require a cancellation and refund .

I have attempted to uninstall Spy Hunter and I found it impossible, this was not what I bargained for ! I wound appreciate any help taking this program in whole out of my laptop.

I don't use this ani-virus program but they keep taking money out of my bank account without authorization, I can't afford this

www.facebook, com/aprismantas
T.mob.+[protected]
e.mail.antanasprismantas@gmail.com

Oh Im in tears, my PCs screan is black works only in safe mode, spybast@ard removed from disk c, files, control pannel. Screen still black and pc frozen spent 8hours might loose years of family photoes of my kids please somebody help! Oh and hope they hit into better ### that will freeze their ##@% lives forever.

SPYHUNTER 4 IS THE WORST ARGH! I had a couple of viruses, they didn't do anything harmful, I just didn't like having them around.. When I used spyhunter 4, it detected 1086 threat and when I tried to delete them, Spyhunter allegedly did everything and when it asked me to restart the PC, I did and now it keeps giving me some black screen with white numbers/letters and I can't do anything, I'm afraid of losing my data! I have the same problem as this guy…
http://www.sevenforums.com/system-security/319226-spy-hunter-4-reboot-my-pc-help.html

I'm totally in a pinch, I just hope this all works out well, without me losing my data…

I too have the same problem with SPY HUNTER - I agree with all the comments
that have appeared regarding the NON-SUPPORT from SPY HUNTER.
It does nothing but fill up the screen of my computer. and I cannot get rid of it. BOB.

I too am having my laptop going around in loops and not starting at ALL and using the wife's to post this.

Spent 4 hours so far triyng to re-start mine.

Even tried 2 different system restore points but this alleged wonder program SpyHunter even stops that occurring and they did not work photo of what I saw is here - http://i.imgur.com/U20kf5T.jpg

WARNING to anyone reading this -- do not even THINK about using SpyHunter. My tie is $100 and hour and so far $400 has ben wasted trying to get rid of this buggy thing, and I have real work to do and have no idea how to get my laptop going again.

Companies should be BANNED by law for promising the world and then crashing computers when you run their software.

stampboards at gmail dot com

I just purchased this product and it would freeze. I uninstalled it and requested my money to be refunded. Tech support had the NERVE to tell me that I had been sold an old version (which I purchased 3 weeks ago!) and that there is now a new version and if I would just download that one, all would be well. What kind of fool do they think I am? Oh, hey, that's right. I bought their program to begin with. I responded to that email from tech support - now very angry that I had downloaded an "outdated version" and the person who responded (who obviously does not know the English language) wrote: "As mentioned in our previous response, we have just
released the new version of SpyHunter. 20 day ago you downloaded the latest version that saw available at that time. The new version of SpyHunter have a lot of fixes and optimizations and is recommended to update to it." UNBELIEVABLE. Then they sent me an email and asked me a question. But the email is a DO_NOT_REPLY@enigmasoftware.com. How am I supposed to answer this?

They got on the phone and he tried to work it out, for me but couldn't get things resolved. My tech support for my computer helped me with it and I am now able to boot up the cd/dvd, which I couldn't do before... but the SypHunter people took care of me for as much as they could do... Thanks

SpyHunter got on the phone with me and tried to work it out, for me but couldn't get things resolved. My tech support for my computer helped me with it and I am now able to boot up the cd/dvd, which I couldn't do before... but the SypHunter people took care of me for as much as they could do... Thanks

Hello: I too am frustrated with spyhunter. It has put my computer in a continuous loop... I can't go any where except logging into the bios.. and it won't let me run a windows boot disk from either a usb, or the cd rom dirve... So my system is completely screwed... I can't find anything on the internet to help he get the system to boot up... I only get a Grub command line promt . Any help would be greatly appreciated... I have a Sabertooth z87 motherboard bios version 1405 with a i7-4770k @3.50 GHz

Thanks

Larry

I had to release some of the anger accumulated over a period of 4 hours, trying to correct the mess that Spyhunter inflicted on my poor Toshiba!
Worst software/Service I ever encountered in 15 years of computing ...now you'll probably say " if you been computing for 15 years how come you were so stupid as to download this crapware!? "...You'd be right to say it! I guess that makes me some sort of idiot!
Sure...go ahead...kicj a man while he's down!
This will be my last online purchase of any kind of software!
Boy, do I feel better now!

Well, I don't know where to begin, I'm so pissed off!
Been up for 4 hours trying to fix what Spyhunter screwed up, from 2 Am to 6 Am ...i haven't gone to bed yet!
And those bloodsuckers have given me the rouaround for over an hour, I feel like a ping-pong ball!
They can keep their Live Desk and Tech assistance! More like a DEAD DESK you ask me!
Called AMEX and told them to stop payment, but seems like is still pending so I have to wait 3 days.
In a way I will like the opportunity to talk to someone at Enigma, it'll be fun to listen to their explanation, I'm sure it will be worth a chuckle or two!
How bad this software/service is?...LET ME COUNT THE WAYS!
Figli di puttana!

I have a charge of $39.95 on 12-17 for Dri Spy Hunger and I did not okay this charge. Please refund my account this money. I did not agree up front to pay this all the time. Please take it off.

I also have a charge on my debit card from Dri Spy Hunter on 12/17 for 39.99 and I have no idea where it came from. Do they hook onto another software? I haven't complained to technical support or whereever but I am headed that way.

Burried in the license agreement. I hate these people and how they do business.

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"Enigma Software Group, Inc.****
... information strictly for the purposes of diagnosing new Spyware threats. 3. Renewals � When you purchase Spyhunter, your account will configured for automatic billing. If you choose not to utilize our automatic billing option, you can change this option only by opening a ticket with technical support ...
http://www.enigmasoftware.com/license.shtml 03/13/08, 33821 bytes "

I am having the same problem. I was looking for a spyware for my husband's computer and found them. I haven't gotten the software and the laptop crash. They took 29.99 on my credit card. Then just a month ago, they took another 29.99. My credit card went over the limit because I was not expecting this charge plus the overlimit fee. I tried to challenge the charge on my credit card but this company said it is for renewal. What renewal? I never even visited their website again because I was not able to use the software. This is a scam and am also filing a complaint.