Endurance Warranty Services
reviews and complaints

Endurance appears to be a SCAM. They take your money without full-disclosure at time of sale, then deny any claim when the client "violates" some hidden and undisclosed rule that should have been made known at time of sale.

I drive Rideshare and was not informed that there was an "UPCHARGE" as driving Rideshare constitutes "Commercial" Coverage. I made it known to the Sales Rep Joshua Norwood how I use my car. He accepted my downpayment, and the Company accepted additional payments for an additional two months, taking my total expense to three months.

In that three month period, I drove more than the 1,000 miles required (10,000 miles actually!), so on Monday, when I submitted a claim for transmission repair/replacement (my car had 168, 677 miles approximately at time of sale), the adjuster wasted three days (Thursday) before looking at my car, then after clearing up any mileage questions had, he submitted my claim. Friday afternoon, he said my claim was submitted to a higher executive level for review.

Exactly one week from the date the claim was submitted (Monday), I received notification that the claim was denied because I didn't pay for or check Commercial use on the Contract - a job that was the Sales Reps to do.

After nearly 30 minutes on the phone (and multiple phone calls to get to her!), Roxanne, the Account Manager informed me that even if Endurance was in the wrong due to the fault of Mr. Norwood (or Company Sales policy...), I would be required to either ask for a refund, or rewrite the contract as a Commercial Contract, pay the fee and move on from there; and that my current claim would not be covered as it would then be denied as a "preexisting condition." either way, I lose - Endurance wins!

When she insisted that it was my word against theirI reminded her that there is likely to be a recording of the sales discussion between Mr. Norwood and me. She finally offered to "find" and review the recording if she can find it, as it's more than three months old. That was four days ago.

I bought from Endurance because they were recommended by the dealership that handles my vehicle maintenance and repair. Being a person with physical disabilities, I rely on them to keep my car maintained & serviced regularly and they have made my safety their priority. That is why, having worked with Endurance they were certain I and my car would be well cared for. We are all disappointed.

In Short:

1.) They sold me a Policy without full disclosure; Sales was informed that I drove Rideshare. I was told that Sales (or the Adjuster) may not know all the rules as well as the Account Manager;

2.) They continued to accept payments;

3.) The Adjuster (who claimed he was overwhelmed with work) was concerned about the amount of miles driven in three months, and when the question was cleared up (he was informed by the dealership - he never spoke to me directly!), he never mention any Commercial limitations or restriction, but submitted the claim. After five days, it was pushed to a higher lever for review, then denied On Monday seven days following the original submission date.

I don't expect Endurance to do the right thing, as Customer safety and care is not so much a priority as is profit. As to legal action, I'm informed that any appeal would be limited to binding arbitration in IL, not in the state where I (the claimant) live; leading me to wonder about any possibility of an objective decision, also making me wonder whether binding arbitration in IL was to (hopefully) insure that the expense would discourage me (the claimant) from pursuing action. Perhaps they're hoping I would not think it was worth pushing... And I have not made a final decision about that. I am seeking wise counsel as to the next steps.

In the past year, I have received three scam letters from Rebecca Patterson from Endurance regarding a "Price increase to their extended vehicle services plans. Then, they go on that they will not be able to honor the service contract...I have absolutely no clue who this business is. I have NEVER done business with them, yet I keep receiving extremely annoying letters from them. I would like to file a police report on this scam but I know the police have better things to do. I would very much like to get this scammer arrested though. The customer code on the first letter is E2285747848, and the contact # is [protected]. The customer code on the second letter is E2378777774, and the contact # is [protected]. The customer code on the third letter is E2425127233, and the contact number is [protected]. I have attached copies of these scam letters. Is there anything else I can do to end this scammers game?

Similar to the other stories I have read on this site, I also had the same experience of having a major car repair bill and Endurance not covering one single item of the repair. When I purchased this warranty, I was told that I would have bumper to bumper coverage with the exception of a very few items. Oddly enough, I have only one more payment to make to complete my Endurance contract. Anybody want to take bets on if future repairs will be covered? NOT! Endurance, YOU STINK, and I will take every opportunity to post negative things about your pathetic excuse for a company on social media!

In janurary I opened an extender warranty with endurance . Iv had it until until September and I tried using it. They denied it claiming it was a pre existing condition and my warranty was only just opened in August when it was opened in janurary and I still have the email to prove it. They are scamming people. I'm told if I canvel my warranty and get a refund it's pro rated. So I'd only get back roughly $200 out if all the money these criminals took.

I think of all the bad reviews, most people are right, there crooks, there banned in several states, they dont pay there bills, do not honor there warrantees, a lot of auto repair co wont use them, so when I couldn't get my truck repaired I canceled my second policy, 3 months ago, were on ss they promised to refund my money $ 1900 of $ 3000 then the pig said it was now $900 was going to send it out the 7 th of aug still nothing I think the fed ins commission, and feds should look into them for fraud and fed bank fraud do not buy a ins policy from them you will be sorry mike g

I have been with Endurance Warranty Since 2021. When I signed up I was lied to & told my policy would cover any issues on my truck. After having the policy a while my Truck needed some struts. I contacted Endurance & was told my truck wasn’t covered. The 2nd time I had an issue with my thermostat, That was also denied by Endurance. I complained & said I wanted to cancel because they always deny every thing I had an issue with & I was wasting my hard earned money. I was convinced by an Endurance agent to upgrade to a class 3 policy that would cover everything in the future! Have in mind I had already paid the November premium for the Existing policy at that time & was told that they would waive that month & my 1st payment would be due in Dec New policy 11/2022. I thought everything was fine but they cancelled my account in March claiming they never received my payment in NOVEMBER! But in fact they had received my payment & never stopped receiving my payment every month. I should have known the company was a major scam then but After that an endurance called me back & convinced me to upgrade to the Elite policy on May 2nd 2022 & claimed There was NO WAY that everything would NOT be covered.. Have in mind I have been paying Endurance every month since 2021 consistently but every time I did an upgrade they made me do a 30 day probation plus 1000 miles before the new policy would mature. On June 15th 2023 I had to put my truck in the shop. I took it to Coast Chevrolet & they thought the truck had dropped a valve. The Chevrolet dealership contacted Endurance & again Endurance refused to cover the repair on my truck. Endurance said in order for them to “consider” covering it they claimed they needed to see proof of 3 oil changes over the past year with was bull but I went & provided them with that information. Then Endurance said two of the oil changes I sent them didn’t say they put oil in the car!? So I then had to go to O’riley’s to get a receipt for where the oil was purchased for the oil changes. Endurance said I had to pay Chevrolet $800 for them to open up the engine, trying to say it was lack of oil that caused the issues. The Chevrolet shop told them there was no oil problems or issues with the Engine. Chevrolet told endurance that they found out it was a bent lifter & the cost of the repair would be $1800. Endurance still refused to pay & My car has sat at the repair shop for Two whole months! Endurane did not provide me with a rental or anything! I wasted time & money trying to get Endurance all this paperwork that should not have been needed. I have paid Endurance almost $4000 in monthly premiums since 2021 & They have refused to pay for a third time! I filed a complaint with Endurance & got in touch with T. Farris who asked me to send me a copy of all my paperwork & I was promised a call back or email from Endurance supervisor & that has yet to happen. This company is a scam & they prey on Senior Citizens! I will be seeking council & filing complaints across the board! I will gladly provide all proof as needed!

I purchased their top plan when I bought my used 2016 Cadillac Escalade. When I had engine and electrical issues in July 2023 I took my car into a certified dealership for repair. Endurance sent an inspector out to deny my claim and just said it was preexisting condition or parts not covered for engine, transmission, or shocks. Why would I keep paying $200/month if their not even gonna cover anything. I feel they're voiding my warranty

Endurance refuse to cover a repair for a part that is listed in my contract.

Lone star Chevrolet submitted a claim on my behalf to fix engine harness on my 2015 Chevrolet. It was denied because of a fastener was damaged or not tight. Mechanic stated it was rubbing against the frame of car.

I never have had any work done on this part, but was told because of the fastener I wouldn't be covered.

Immediately ask the administrator to send me a copy of the denial, which she said she couldn't do. Then I asked for them to resubmit the claim and she wasn't willing to do that either. Asked for supervisor, Nothing.

Was directed to a copy of my contract and the exclusion thats not an exclusion.

When i was paying monthly for the Endurance contract had no problem with claims however, after I paid it in full, cant get anything done or resolved.

Talked the second time to Terri Farris in claims and she said that she would send me a copy of my contract with the highlighted portion of why it was denied.

She sent to a copy of contract, with nothing highlighted.