Endurance Warranty Services

I have no idea how they got my account number! To me to is fraud! My partner had endurance and my car was added to his account. We cancelled the policy two months ago when they refused to pay for any of the repairs. They put the shop through hell, us through hell! Then I noticed a charge coming out of my account! The policy had been canceled! I called Mepco, they said call Empire. They said I didn’t cancel when I did. The 1st guy hung up on me, the 2nd guy just kept telling me I had a policy. I told both Mepco and Endurance they have no authorization to take any money out of my bank account. And whatever you say I have is canceled! To whoever is reading this.. If you want to throw away your money and get ripped off sign up for Endurance Auto Warranty!

As someone deeply invested in the automotive industry, I understand the importance of reliable warranty services. Looking at the reviews for Endurance Warranty Services, it's clear that customers have had varied experiences. While some customers have praised the quick approval of repairs and the professionalism of certain representatives, others have expressed frustration with denied claims and delays in service. It's essential to approach Endurance with caution and ensure you fully understand the terms of your coverage before committing. Remember, each customer's experience is unique, so it's wise to weigh the pros and cons carefully before making a decision.

Endurance appears to be a SCAM. They take your money without full-disclosure at time of sale, then deny any claim when the client "violates" some hidden and undisclosed rule that should have been made known at time of sale.

I drive Rideshare and was not informed that there was an "UPCHARGE" as driving Rideshare constitutes "Commercial" Coverage. I made it known to the Sales Rep Joshua Norwood how I use my car. He accepted my downpayment, and the Company accepted additional payments for an additional two months, taking my total expense to three months.

In that three month period, I drove more than the 1,000 miles required (10,000 miles actually!), so on Monday, when I submitted a claim for transmission repair/replacement (my car had 168, 677 miles approximately at time of sale), the adjuster wasted three days (Thursday) before looking at my car, then after clearing up any mileage questions had, he submitted my claim. Friday afternoon, he said my claim was submitted to a higher executive level for review.

Exactly one week from the date the claim was submitted (Monday), I received notification that the claim was denied because I didn't pay for or check Commercial use on the Contract - a job that was the Sales Reps to do.

After nearly 30 minutes on the phone (and multiple phone calls to get to her!), Roxanne, the Account Manager informed me that even if Endurance was in the wrong due to the fault of Mr. Norwood (or Company Sales policy...), I would be required to either ask for a refund, or rewrite the contract as a Commercial Contract, pay the fee and move on from there; and that my current claim would not be covered as it would then be denied as a "preexisting condition." either way, I lose - Endurance wins!

When she insisted that it was my word against theirI reminded her that there is likely to be a recording of the sales discussion between Mr. Norwood and me. She finally offered to "find" and review the recording if she can find it, as it's more than three months old. That was four days ago.

I bought from Endurance because they were recommended by the dealership that handles my vehicle maintenance and repair. Being a person with physical disabilities, I rely on them to keep my car maintained & serviced regularly and they have made my safety their priority. That is why, having worked with Endurance they were certain I and my car would be well cared for. We are all disappointed.

In Short:

1.) They sold me a Policy without full disclosure; Sales was informed that I drove Rideshare. I was told that Sales (or the Adjuster) may not know all the rules as well as the Account Manager;

2.) They continued to accept payments;

3.) The Adjuster (who claimed he was overwhelmed with work) was concerned about the amount of miles driven in three months, and when the question was cleared up (he was informed by the dealership - he never spoke to me directly!), he never mention any Commercial limitations or restriction, but submitted the claim. After five days, it was pushed to a higher lever for review, then denied On Monday seven days following the original submission date.

I don't expect Endurance to do the right thing, as Customer safety and care is not so much a priority as is profit. As to legal action, I'm informed that any appeal would be limited to binding arbitration in IL, not in the state where I (the claimant) live; leading me to wonder about any possibility of an objective decision, also making me wonder whether binding arbitration in IL was to (hopefully) insure that the expense would discourage me (the claimant) from pursuing action. Perhaps they're hoping I would not think it was worth pushing... And I have not made a final decision about that. I am seeking wise counsel as to the next steps.

On March 4th my truck cut off in the middle lane of a five-lane road. I called the number in the app for a tow truck. After giving the rep all relevant information, I was placed on hold for 30 minutes during rush hour. The rep then proceeded to tell me "I could not pull up your account so I cannot help you.

A police office parked behind me to assist by calling a tow truck. I paid the tow driver $185.00 and submitted the receipt to Endurance for reimbursement. I have not been reimbursed to date.

The issue with the vehicle is the fuel system which has multiple parts responsible for getting fuel to the engine. The shop technician completed a diagnostic which indicated the high-pressure fuel pump was bad. It was replaced and the vehicle ran for 30 minutes before shutting off again. He contacted Endurance after performing another diagnostic which showed another component of the fuel system failed also.

The adjuster was very rude and refused to pay for anything because according to him the vehicles issue was misdiagnosed. I contacted the vehicles manufacturer and was told it is possible to have more a single failure when you have a high-pressure pump, low pressure pump and a fuel module. His reply to the repair shop manager was "I ran a shop for years and I know what I am talking about.

I am a business owner, I could not and would not use this business model on client who entrusted me with their funds and safety.

I am still without my vehicle and paying for rental.

Michael

Contract# EVPN2068259

bought the warranty on my 164k milage suv when selling me the policy the agent said since it has over 164k my car will be needing repairs and it is good idea to buy warranty, and convinced me to buy their warranty, I bought almost $8k warranty. needed a repair after almost 2000 miles . endurance said there was a milage discrepancy. Come to find out there was an error in the milage reported by a shop during intake by their receptionist . over 10 hrs and over 7 days endurance had me get documents and service records from my dealership and another mechanic shop that showed the mistake, they also told me to get documentation from the shop that made the milage mistake showing that they there was no work done and did not charge for service, i did that, they told me that the milage discrepancy has been resolved cos i provided documents so it was resolved now but that they would not cover repair. Seems like they wanted an excuse not to cover the repair of my covered car , will not use them again. They need to pay for the repair that is correctly covered . I have recorded conversations with endurance and it’s agents , that shows clearly that endurance does not want to pay for a covered service with the excuse that there was a mile discrepancy which is baloney cos all the agents and the facts show there was no discrepancy. then i asked for my full refund since they would not honor the coverage i bought . the agen Aleem said i would get it and he would escalate the refund . more than a week later no refund and no coverage . i filed a bbb complaint and an agent called me to basically tell me that i will only get the full refund Akeem

had promised me only if i sign a release . I said i want my full redund that Akeem had promised me and i should not be extorted into signing a release to get my full refund that was already promised me. This company has very very shady practices , they seem happy to take my money but are reluctant to provide services still waiting on my full refund for my purchase of warranty that was not covered when i needed it

In the past year, I have received three scam letters from Rebecca Patterson from Endurance regarding a "Price increase to their extended vehicle services plans. Then, they go on that they will not be able to honor the service contract...I have absolutely no clue who this business is. I have NEVER done business with them, yet I keep receiving extremely annoying letters from them. I would like to file a police report on this scam but I know the police have better things to do. I would very much like to get this scammer arrested though. The customer code on the first letter is E2285747848, and the contact # is [protected]. The customer code on the second letter is E2378777774, and the contact # is [protected]. The customer code on the third letter is E2425127233, and the contact number is [protected]. I have attached copies of these scam letters. Is there anything else I can do to end this scammers game?

Reasons for the complaint:

1. A claim not being covered.

2. An employee who sold me the contract whom falsely claimed that getting the Supreme coverage would cover any and all seals and gaskets.

3. Repeatedly being told “well the person above me is going to say the same thing” when I asked to talk to their supervisor. (Very irritating to hear. )

4. Being told that we won’t cover your claim but we can finance it for you. A little presumptuous to say that I’ll need financing and that if I did I would finance through Endurance who won’t cover my claim when I feel it should 100% be covered.

5. Being told we close in two minutes and to call back Friday.

6. In addition I asked for them to screen the phone conversation I had with the salesman prior to purchase to confirm that I was told “all seals and gaskets would be covered”. That idea wasn’t even entertained.

My Audi Dealership found the leak from my transmission when tracing down a small coolant leak. They said they needed to remove the transmission to find out where the leak was coming from. Once they did they found out that transmission fluid was leaking from the seal for the clutch cover that goes into the bell housing.(this car has an automatic transmission with dual clutches).

Now I knew from the start of my policy that dual clutches weren’t covered. But I was left assured by the salesman that although the clutches aren’t covered the seals on everything would be covered which made me feel good about purchasing the policy for $4,600.

To summarize:

I felt like I did my due diligence to make sure that I bought a well known and reputable warranty that would cover my needs. To reiterate the salesman that sold me the policy made me feel assured that this was a really good warranty that would cover everything down to the seals and gaskets which most companies don’t cover.

They lied to me and hoped I would never have a problem with the car to find out.

This company is a scam.

I bought an extended warranty policy on 9/19/23, since I recently paid for my suspension and brakes fixed in the same month my broker friend was surprised and due to the age of my 2015 BMW x5 and these recent fixes she recommended that I purchase an extended warranty plan since she had one herself for her BMW. I chose the superior plan since comparing all of the 4 plans it offered the most options, and I also checked with BMW to confirm that they accepted this plan. I started my plan and began to make payments, in the interim I bought brand new tires. As November approached, I began to have loss of power in my truck and shaking when I drove between 40/60mpg, also noticed that my rear window wiper was not working properly. I made an appointment with my local BMW service mechanic, who checked over my vehicle. The cost came to $11000; I informed them of the Endurance plan and when they reached out to them the claim was denied. I immediately called Endurance back and they stated it was not possible for this damage to occur within this timeline. I explained that I had other services done and none of the listed issues were not mentioned by the other mechanics, supporting the issues had recently occurred. 1) it wasn't covered in the plan due to some very precarious wording so that they can easily dispute the issue. 2) after going over the contract and showing that some items should be covered under the plan 3) they implied BMW must have done something to show all these leakages and breaks if it wasn't noticed by another mechanic After may calls, I see that this business is a scam that wants your money and will not pay off any claims. Going forward your agency should have a preinspection prior to policy commencement. But why should they since denial of your claims is more cost effective, and then give you a month free for your discontent.

Similar to the other stories I have read on this site, I also had the same experience of having a major car repair bill and Endurance not covering one single item of the repair. When I purchased this warranty, I was told that I would have bumper to bumper coverage with the exception of a very few items. Oddly enough, I have only one more payment to make to complete my Endurance contract. Anybody want to take bets on if future repairs will be covered? NOT! Endurance, YOU STINK, and I will take every opportunity to post negative things about your pathetic excuse for a company on social media!

I purchased a used BMW and those are expensive to repair, so I figured I would see what Endurance had to offer after THEY CONTACTED ME from a google search. The sales rep told me that he also has a BMW and had to file a claim and they paid for everything, except the $500 deductible. He also informed me that it would cover everything except maintenance and was the absolute best plan, so I went with it paying just over $215/month. I noticed recently my rear air bags were leaking, so I took it to BMW since although they will cover a repair by any ASE certified mechanic, no one in the area will work on a BMW, so I pretty much have to go to the dealership. After they contacted Endurance to tell them my car needed rear airbags, they were told that Endurance will only cover aftermarket cheaper parts found elsewhere, which BMW will not install and will not warranty. So now I have no dealership to install the aftermarket parts that only Endurance will cover because they are cheaper. I called Endurance and spoke to a rep who told me that it is up to the Administrator's discretion to cover either manufacturer or factory parts, which is a very small part of my contract and was never actually disclosed to me. Although it is in my contract, when I was verbally sold this contract, NONE of this was said and I was actually told that this plan was great for my type of car and would cover everything on the car besides maintenance (tires, headlights,) The rep I spoke to on the phone regarding this issue specifically informed me that they contacted other parts stores which were cheaper and gave me the contact info for other auto repair shops to see if they will work on my car. This is ridiculous. When buying any luxury/high end car, not just any auto shop will or can work on the car. Now, they are only covering a measly $500 (or so) to my almost $2,000 bill. After review, there are many lawsuits open regarding this exact issue with this company, so I am now looking into this.

In janurary I opened an extender warranty with endurance . Iv had it until until September and I tried using it. They denied it claiming it was a pre existing condition and my warranty was only just opened in August when it was opened in janurary and I still have the email to prove it. They are scamming people. I'm told if I canvel my warranty and get a refund it's pro rated. So I'd only get back roughly $200 out if all the money these criminals took.