Endurance Warranty Services – Page 3

I sent my car to the shop for repair. Endurance went out of their way to deny my claim. The money I spent for the warranty was wasted. The claims individual blew off my call and was very nonchalant about the call. The salesman who sold me the policy led me to believe that a repair of this type would be covered. Stay away from the company at all costs.

So I did a quote online and then was contwct3d by a endurance rep he told me the b3st thing about them was they were the only administrator on there policy so they could offer fast and easy claims no matter what the cost was so I agreed to purchase the agreement and then a week went by still didn't get a contract I had to email them and request a copy and when I got it it had smart auto as the administrator so I emailed them back to inquire about this caus I said I didn't feel comfortable with smart auto I read to many bad reviews on them and the agent assured me that enduranc3 was the administrator of my policy and if I had aby other problems to just call them well when my truck broke down and I try to submit a claim I'm direct e d to smart autocare where you habe to set on hold for hours to talk to anyone when the shop trys to call to submit claim they are on hold for to long and can't get through so when I finally got through for shop the claims department took the call and then said they had to assign a adjuster and that t a key 48 hours now this is on week 4 and still habe not had any resolution I've lost my job donto not habe a way to work endurance halls indeed practiced deceptive practices here by making me believe they woukd be administrator now smart auto is trying to deny my claim I intend to file a law suit for the loss if they don't resolve this I will not stop letting everyone know of thus scam

How do you tackle a company that takes your money, and wont fix your vehicle, or find some one in albuquerque, nm, that doesn't want to deal with them, so I canceled my so called corrupt policy,. I spent two weeks trying to get a repair shop to do a valve job, on my 2012 f 150 and all they want to do is install a new motor 6 to 8 weeks 8,000 bucks so rather than deal with them I canceled the policy to get my money returned so far nothing back yet, been a month endurance, we had two diffrent policys got burned on the first one, cost us $1000 bucks for a $35 dollar fuel control sensor they wouldnt pay any thing for that, so then they said we would have a up graded policy yeah sure so when our 2012 ford f150 started having a missfire on #8 cylinder I started looking for a repair shop to do a valve job $4000 every where ive been the all say they wont deal with endurance or the other warentee companys because the want to supply there own parts and very slow pay, one shop needed a

Radiator on a jeep took two weeks to get it from endurance they could had it same day from local co so I think every body should be aware about them mikeg so endurance I want all my money back or going back to att general

I opened an account in January of 2023, cancelled days later without 10 miles driven on my car, and it is a few days away from June. Still charged my credit card after repeated and notarized cancellation notices within days of opening an account. I was told it would take 4 to 6 weeks to receive my refund. Horrible how this company can take your money instantly but require you to wait for yours so long. No one above contact people to address and told email is only way to handle this after 6 months! Baboons could do a better job, and I am sorry to say that makes me even stupider to sign up with this scam of a company. I have been stone walled, lied to, and cheated out of my money. I want everyone to know this is unjustifiable theft. They quickly take your money but as of yet no return has been issued. I asked for supervisors or CEO’s but was denied anyway to contact anyone above receptionist levels. We haven’t achieved AI yet so I am sure someone is raking in the funds, or shall I say I’ll gotten gains. I will do what needs to be done until I get my deserved satisfaction.

I have never had or asked for anything from Endurance Auto but get 20-35 emails a day. This is [censored]. If I wanted your services I’d ask for them. No need to send mass emails. I’ve tried to unsubscribe to whatever they think I signed up for and they just doubled the mass emails. STOP

During my brief coverage plan with Endurance I had two instances that I called to see if they covered the work to be completed on my 2009 Jeep Wrangler. They did not cover fuel tank skid plate, brakes and rotors, heat core flush/repair, radiator flush/repair, or bearings. I decided that my $120/month would maybe serve me better to put into a savings account for my Jeep to have for all repairs. I called to cancel my services with Endurance and was told that they could lower my monthly premium to $96/month which was a slap in the face. I feel like I had been over paying this whole time. She agreed to send a form that had to be printed, notarized, and returned. I was shocked that I had to have it notarized, seems like a call would be sufficient. However, I did as requested and asked for notice on when my coverage would end and to acknowledge they received my form. Nothing, so I called again, the following day, and was told that my coverage was cancelled effective that day. My payments were made on the 30th of each month, this was the 23rd, 7 days short of the month I paid for. So, I asked for my 7 days of coverage i paid for to be reimbursed. I was told that a form would be completed and that any reimbursement would take 6 weeks. This would not have even happened if I had not requested it, it still may not happen. Bad service, bad communication, bad attitudes.

The rear struts on my 2013 Honda CRV have to be replaced. My Advantage Plus warranty plan states under "suspension" that the struts as well as upper and lower control arms are covered. When my auto shop called with the claim, they were told because on my model CRV the upper control arms attach to the struts they are considered shock absorbers, which Endurance doesn't cover. My vehicle doesn't have shocks. My policy clearly states control arms and nowhere does it state any exception to that. Despite a lengthy phone call to the company (and customer service was very helpful and polite) and a review by a supervisor (to whom I never spoke), he said the refusal was valid and they won't cover any of it. I feel they are splitting hairs. Such an exclusion should be clearly spelled out before you purchase the contract and it should be in the contract itself. Now I'm stuck with a repair bill in excess of $1,300. How about kicking this further up the ladder, Endurance? I've paid the $132 monthly bill on time every month as required. Ball's in your court.

At the middle of April 2023, my 2011 Ford Escape registered a Check Engine Code, prompting me to take steps to correct it. "Cylinder 1 Misfire often means the Coil-over-Plug has failed. I changed that. Then I replaced plugs and fuel injector when the problem wasn't resolved. I sent a scope down into the cylinder and didn't see anything that could be a problem with the valve. The cylinder wall was pristine. It looked brand new, with the thatch marks still prominant on all sides. When I did a dry compression test, I found that the #1 cylinder was a bit behind the other 3 in compression (about 30lbs less than the 155Lb that the other three were producing. I took the valve cover off and determined that there was no clearance between the cam and valve at full open.

So, I called Endurance to inform that I was going to need to have mechanical work done with my Secure Plus plan. They told me to take the car to a mechanic and present them with the policy.

I loaded the car on to a trailer and carried it there. (I live in a rural area so it is about 50 miles to the city.) I thought I was doing everything right. My policy states that it covers (Policy Page 5)"... Cylinder Head Valves; Valve Guides; Valve Lifters;

Valve Springs; Valve Seals; Valve Retainers; Valve Seats; Push Rods;...".

A few days later the shop called to get my permission to take the head off. Of course I granted it. The conclusion was the the head would need servicing to replace a valve (burnt). Not too surprising, although I had not seen any area of the valve that was obviously burnt or worn with my scope. The machine shop had to wait for parts, but finally it was back together and ready to pick up (yesterday, May 17, 2023). Then I found that Endurance would have to inspect the vehicle before it could be released. This was inconvenient as it was going on 5 weeks, but THAT actually made sense to me in that it would prevent fraud to some degree. THEN, before an inspector could be assigned the mechanic was called back (this morning) and informed that Endurance would not be covering the repair because the needed part was a burned valve. This is a mechanical problem and not particularly brought on by abuse or poor maintainence.

BUT, THERE IT WAS, in the long list of exclusions, (page 10)"Any repair for the purpose of correcting engine compression, correcting oil consumption, or the gradual reduction of performance when a Breakdown has not occurred. Valve grinding, valve guides, burnt valves, stuck valves, burnt piston, and/or stuck rings are not covered." Technically, the sentence standing on its own negates the stated coverage of parts named on page 5. It occured to me that any other valve issue could (and probably WOULD) be precipitated by poor maintainence, another reason for denial of coverage.

My vehicle has been carefully maintained, but this legitimate mechanical repair is not covered.

All in all, it is a lot of money to pay for poor service!

And yes, I did place a call to Endurance today to confirm what the mechanic had told me,

I chose Endurance Extended Auto Coverage because they were rated number one for extended warranties but What they DON'T tell you is that when you enter into coverage with them, if your mileage is not EXACT they will not cover a thing. Paid monthly for six months and when I needed to use my extended warranty coverage, (TODAY) they would not cover a thing because there was a mileage discrepancy. I was told that I have 30 days to give the correct mileage but was NEVER told that upon inquiring about coverage. Not to mention, I never recieved an email with my actual policy information until a month and a half later... I would have thought mileage would have been verified like all other companies do with the VIN but they said it is up to me to provide the EXACT mileage. The individuals I spoke with did not care and had no compassion; Just no! we wont cover ANYTHING! Horrible Customer service at that So I wasted my money and time. Learned Lesson!

I bought a 2019 Chevy Silverado with what I thought was stock tires and rims, I didnt check the tire size to make sure. Endurance denied my claim because I guess the tires are oversized but yet there mounted on factory rims, My break down is lifters in the engine, How many people check to make sure its the right tire on a factory rim, Endurance sends you a contract that you have to read all the fine print and supposedly it says oversize tires make you ineligible for a warranty. So I guess if you by one from this horrible company make sure your tires on your factory rims are the exact size the manufacture puts on them. Do not buy a warranty from this company.

I call in from the dealership explaining about the situation of a customer car. Explain to the Rep that there is a code for speed sensor inop. Explain to them there is internal malfunction, he kept on asking how I came to conclusions and what we did. I again explain again what we did, he was being such a jerk I got fed up and curse him out. Next day the rep goes on social media and curses me and my mother out which is rude and this looks like this is not the first time the rep goes on social media and to do this claiming he would take his business elsewhere which in fact he just answers calls. The event happen on 4.19.23

Transmission went out denied claim. Due to unable to verify repair. Dealership turned claim in endurance asked if transmission and filter had been change I thought was odd. I went to dealership to get paperwork and sent it in. They don’t except hand written . So dealership typed it out for them still did not accept stated invoice no. Didn’t match. The company thru back at me I should had it done. The dealership certify vehicle before putting them on the lot. The owner of dealership said they could call them. They chose not to. The dealership was accused of falsifying records. So Edurance denied over invoice numbers and not being able to verify work done. Beware they expected transmission fluid and filter be change just like oil change. There maintence schedule and dealership schedule is way off. It’s not realistic u don’t change transmission fluid like that. I pleaded my case at no end. I’m out of truck I’m 60 yrs. Should went with CarShield. My nephew has had good service . U pay ur bills only to be ripped off.

0n 3/1/2023 I took my 2014 Ford Escape to DeQueen Ford in DeQueen, Ar. for repairs. I took my Endurance information. I was informed that Endunance that denied all repairs. I called them and the Endurance agent told me the follow; repair #1- valve cover gasket was leaking and this was not covered/Spark plugs and coils were damaged. The oil leaking on spark plugs and coils is what caused the damaged to them. For this reason they were denied.

Cost of replacing valve cover gasket $111.67.(not covered) Cost of.

replacing spark plugs and coils $724.40 (covered). Denied

Repair #2; gas tank heat shield was damaged(not covered)/ drive shaft was damaged and needed replaced. (covered). Denied because gas tank heat shield leaking on the drive shaft and caused the damage. Gas heat shield cost $130.43/drive shaft cost $765.15. I request a copy of my policy be emailed to me twice. Never got one. The agent stated that both repairs could be avoided by regular maintance. I have always kept up regular maintance. Can get in touch with Clay Maxey Ford in Harrison,Ar. They have a record.

I called to cancel my plan because we decided not to get the vehicle after all and had not found one to replace it. It took 4 transfers, and I was on hold for almost 10 minutes to process.

She told me about the refund and when I asked about confirmation of the cancellation, I was told that I wouldn't get anything because basically it was within 30 days, so it was just voided. If I wanted something about the payment being reversed, she stated "I guess you can call Paylink, if you need that."

When I called back to speak to a supervisor, I was told there was not one available after being placed on hold again.

The representative who canceled the plan had so much background noise with children yelling it wasn't hard to figure out she was home. I hope that wasn't the office atmosphere. Until I made this call, I had every intention of purchasing again.

If this is service a transaction, I can't imagine what it would be like to have an issue with a vehicle.

Very Disappointed!

I have a 2014 ford expedition that had engine failure in august of 2022...I took my vehicle to a reputable repair shop to have it looked at and had them file a claim with endurance for a mechanical engine failure...Endurance then denied my claim due to their statement that the vehicle was not properly maintained for oil changes for which i provided all documentation as to proper mantainance on the vehicle...I also inquired with the certified auto mechanic at the repair shop who maintained that the engine failure was a structural mechanical failure due to a rocker arm breakage and had no bearing on the so called improper maintenance on oil changes...I am therefore requesting that endurance cover the cost of the engine repair or that this matter be arbitrated to recover the cost of the engine repair.

Contract # EADV36029669

Michael Gasparine

On Feb 27, 2023, I took my 2014 ram 1500 to the dealership for a water pump leak. The warranty company I have, Endurance, was notified on 2/28/23 by the service technician that there was leakage coming from the shaft and the water pump needed replaced. The claim was denied by Endurance saying the bearing is a wear item. The Service Advisor contacted me and let me know this, so I called Endurance myself. I was advised the same thing from their claims representative. When I asked where in the contract it states a bearing is a wear item, he stated that the pump would have been covered if it failed, but a bearing is a wear item and not covered with the warranty I chose. I then read through my entire policy and found in the "Covered Items" on page 4 of my policy, it states"... water pump: Impeller shaft, bearings, bushings & housing...". I can not locate anywhere that states a water pump bearing could be considered a wear item and thus not covered.

People, people, haven't you learned by now that any and every product and services, even charities advertised on TV is nothing but a scam?

Solution: You all need to get together and file class action law suits against the company, AS WELL AS TV NETWORKS FOR ALLOWING THESE CROOK TO ADVERTISE ON THEIR NETWORK, AND THE BANK FOR PROCESSING YOUR PAYMENTS. Let's face it without TV and Banks, these crooks would not have been able to reach you and collect your hard earned money. Both of these entities knew right from the start this whole thing was a scam, and made a lot of money on their ads and deposits.

My elderly parents purchased this warranty. The salesperson entered the wrong mileage at time of contract. THAT IS THE SCAM! Now when they went to file a claim ($4,000 later of paying for the warranty) the claim is denied!

When we spoke to customer service manager, she informed me that they use Car Facts to check the mileage. Well, that being said, shouldn’t the sales person done the same at time of contract?

This is elder abuse and deceit at the lowest level

I opened my account on 1/29/23 and I’ve been trying to cancel my policy 2 days after that because I need my money back. They have a 30 day money back guarantee. I emailed them twice with no response and I called them twice. They keep trying to manipulate me and telling me why I should keep the policy. Its should not be this hard for me to cancel my own policy. This is my money and my choice.