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1.1 113 Complaints
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Copart Complaints 113

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10:01 am EST
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Copart Ford Focus lot #38452864

I bought a ford focus 2011 from copart, with "run and drives" status. it is unbelievable that an important part of the engine is missing and the did not mention in their representation. The car cannot even run 100 meters without being off.

They sorted a B category car as U. I am trying to complain because of their misrepresentation. According to their policy, we should do pre-purchase cheking, but how should I know that DPF part of engine has been missed. The biggest mistake in my life.

Claimed loss: Engine without DPF

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10:32 pm EDT
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One of my drivers went to san antonio TX facility and couldn’t pick a car because had a storage fee on it. The account client didn’t accept cards as payment, they made him get money from an atm machine (outside of their facility) meanwhile the owner paid the fee and the driver came back there the lady (monique peralta) kept the money “charging” my driver...

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9:03 pm EDT
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Subject: last purchase complaint member 424504 Message: Hi, my member number is 424504. My most recent purchase through the auction for a RV I am very disappointed and be reporting to BBB and more if not resolved. The description for the RV that I won on bidding was listed as clean title with normal wear and tear. The images did not seem as anything...

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Is Copart Legit?

Copart earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Copart to be a trustworthy company. Although there's a 2% resolution rate for customer complaints, which deserves attention, Copart is known for their high standards and safety. If you're thinking about dealing with Copart, it's wise to check how they handle complaints.

We found clear and detailed contact information for Copart. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for copart.com can be seen as a positive aspect for Copart as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Copart's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Copart.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Copart.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Copart as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Copart and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Copart has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 113 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Copart. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:20 pm EDT
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The company [censored] on me so il do the same. I don’t even know where to begin, I have never worked at a worse place then Copart, the yard managers are great, where as the office managers are rude arrogant ex conficts, and Copart you can delete this as many times as you want il keep posting it, started a year and half ago, not knowing they can get rid of you...

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4:21 pm EDT
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Copart False Advertisement

I purchased this 2022 Hyundai Elantra N on 9/19/23.

Vehicle was listed as Flood Damage and No Secondary Damage

at all. And Stated as Runs and Drives with only 11229 miles.

1. When I received the vehicle it Had severe Hail Damage that was not

listed or Shown in the pictures.

2. Listed as Runs and Drives However Their is no way that could be possible as their is a Hole in the engine Block and will not even Hold Oil.

I understand that this is as-is purchase but this was Highly mis-represented

as a New model car with only flood Damage.

I paid almost 20k after all fees, and the car is nothing more than scrap or parts

car.

Desired outcome: I would like to either Return this Vehicle or Talk about lowering the price to accommodate for the other Damage that was not listed.

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11:33 am EDT
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Copart Copart purchased my car and never paid me

I sold a 2019 Buick Encore to copart. The car needed an engine and I decided not to repair it. Instead, I decided to sell it. Copart made me the best offer, so I scheduled for them to meet me at the at the dealer, where the car was located. I arranged with the scheduler to have the driver contact me a hour before pick up, so I could meet him to exchange the title for a check. The driver never called. When I called to find out where he was, I discovered that the car had been picked up, without my knowledge. Now, Copart has my car and I am out the $3500 they owe me. I spoke to the driver a couple of times and agreed to meet him to exchange the title for the money. Now he won’t answer my calls. I still have the title and will be contacting my lawyer Monday morning.

Desired outcome: Either get my money or my car back in one piece.

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9:14 am EDT
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I’ve just bought a £4700 Jaguar 2010 that stated no major damages, only normal wear/minor dents and scratches. To my disappointment, this was not the case and ultimately lead to a seized engine within 5 MINUTES of collecting the car. Of course Copart make it known that once you purchase and collect the car you are accepting as it is. However, I had...

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6:57 pm EDT
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Copart 2012 Hyundai sonata

I won a bid on a car from copart. States vehicle runs and drives. On the listing, primary damage stated normal wear. Secondary damage, minor dents and scratches. Had vehicle transported to my house and I turn it on and hear a terrible rod knock. Vehicle does not have “normal wear”

Other listings state primary damage mechanical if there is mechanical damage. That is false representation.

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3:11 am EDT
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Copart Don’t fall for “run and drive “ adverts . Big lie

Unfortunately, my experience with Copart was extremely disappointing. I purchased a car that was listed as 'runs and drives,' but upon receiving it, I discovered that the engine had a blown head gasket, a mechanical issue that significantly affected its functionality. The car was advertised as Cat N, which is only a cosmetic damage. but the actual condition was far from what was described. This inconsistency between the listing and the reality of the product has left me frustrated and dissatisfied with my purchase. my experience with Copart was exceedingly disheartening. Despite the car being advertised as 'runs and drives,' I received a vehicle with a blown head gasket, a significant mechanical issue that rendered the engine non-functional. This experience serves as a cautionary tale for potential buyers. The discrepancy between the listing's description and the actual condition of the car is a stark reminder to thoroughly investigate and verify before making a purchase. Exercise extra caution when dealing with Copart, as my experience highlights the possibility of ending up with a vehicle that falls far short of its promised condition.

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5:10 pm EDT
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Copart False Run And Drive Claim

Member number 99746

Lot # [protected]

I like to make a complain regarding the vehicle I just bought. The lot was listed Run n Drive but the car refuse to start not even after buying a new battery.

This is complete different to the description before the purchase. I am actually OK with the purchase but this make the second time I will be purchasing a car from copart with the Run and Drive claim on it being completely false. This is so unfair and no member should have to go through this nightware.

I purchase the car all the way from Lagos but the vehicle listed Run and Drive did not even start with the new battery fitted. We could not even put the gear into nuetural to tow thereby increasing my additional cost to repair forklift and forklift.

I would ask if this could be looked at as soon as possible to ensure other member do not have to go through this terrible ordeal.

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11:42 am EDT
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I have made several attempts to Bid after many failed attempts to upload legal documents with Copart Representative telling me that - (All looks ok); but after a month, I still have No Privileges as other members. Dishonest =is described, as the taking of one's funds with No-% Return Value, holding it for an Extended Periods of Time, without sharing the...

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7:59 am EDT

Copart Vehicle that i bought

The car arrived in a damaged condition and not as per advertised. I have raised this with your complaints team and your legal team and they are very poor in communicating a response,. When they have, i have sent everything that was requested of me and still have had no resolution. The car arrived with damage to the bumper, the radiator and the air condenser radiator. I attach the pictures of the condition when i purchased from Copart and the photos of when i received the vehicle and the condition of the vehicle. The lot number was [protected] and my e-mail address is andy.[protected]@hotmail.co.uk, which you can look into all responses i have sent to Copart

Desired outcome: I want to be reimbursed for the radiator and the air condensing radiator.

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1:19 pm EDT

Copart Bmw 630i lot no 66557292

Member number 99746

Hi I would like to make an w complaint regarding the vehicle I just bought and traveled to collect the vehicle

The car didn't start as it states starts and drive went and brought new battery didn't start again asked the stuff for booster stoll didn't start

Secondly when the car was dropped with the forklift it started leaking brake fluid pictures will be sent to you

3rd millageis incorrectly advertised as from the description on advert shows 144.000 on the car shows 232.814

Which is complete different to the description

Videos and photos gave been taken to show aswellas manager at the site has also taken photos of the vehicle damage which also happend at the time of collection

We lbeen told to leave rhe car at the site and what we wanted to ask what can be done

About it as we wanted the car but it's further repairs ans the car doesn't start

I came all the way from Leicester to collect the vehicle but the vehicle didn't start not even with the new battery fitted and could not even put thr gear into nutural to tow it so wasted all my journey to Newbury and back without the car

I would ask if this could be looked at as soon as possible and tesolved

If you could see my account brought slot of cars never came across this issue before and all the cars were fine apart from this

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11:29 am EDT
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Copart Sale of a cat u vehicle

Bought a 2005 Renault Megan long most run and drive, listed with minor dents and scratches. Collected it and checked oil and water. Oil Filler cap clean, and water was low and cap loose. Topped up water and started engine. Within 5 minutes water was spraying out a split in the expansion tank, (could be seen as a white line in engine bay photo, and mayonnaise was on the oil filler cap. Returned vehicle.5 hour later, and they are refusing to accept vehicle back and refund. Had paid by credit card, so as a last resort will claim through them

Desired outcome: Cancel sale as vehicle not as described

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11:22 am EDT

Copart False primary damage listed, no photos of the real damage

On 04/19/2023 I bought a 2011 Dorsey Reefer trailer lot# [protected] vin# 5JYRV5324BE083569 from Copart Lincoln Nebraska, that was listed as rear end damage, when I went to pick it up I noticed that it's a roll over. The back of the trailer is all twisted to one side and it has frame damage. How can they not see that a list it in the description. That's a whole different story and I never would have bid on it if they had listed that. And they only took pictures of the doors from the inside so you couldn't see the real damage. Very disappointed!

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4:29 am EDT
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Copart Astra gtc red sandtoft lot number [protected] appointment 22/3/2023

Bid on an Astra gtc runs and drives from sandtoft on 22/3/2023 3pm appointment signed in and waited for the vehicle to be dropped off when I got the vehicle in the yard I started it up eventually and big blooms of smoke was coming out of the exhaust and Ok I was pouring out of the engine and when I tried it oil was blowing all over out of the exhaust and then the yard man what was in charge of the yard told me to turn off the vehicle because obviously it didn't run and drive and give him the key and go back inside and tell them so I did the only help I got was to ring AUTOMOTIVE ON [protected] and they just said nothing we can do sorry go online and fill a form out and sell it with us and leave it were it is...so I went on line to have a look at the form and it says please tell us any FAULTS with this vehicle or you might not get paid for the car if you don't.. So why didn't I know the FAULTS in this car ...The add said runs and drives hence the 4hrs waisted journey there and 4hrs bk .

Desired outcome: Refund please

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9:37 pm EDT
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Copart Lot [protected] misinformation posted online 2021 Lexus RX350

We are reaching out to you for assistance to resolve this matter that misled by Copart. We are also request Copart to takes back the vehicle and refund us the money.

We've purchased the above vehicle from Copart through A Better Bib base on the water level shown in photo and posted on Copart website. After transported the vehicle home on 03-09-2023, we've discovered the water lever was higher than the information provided and posted on Copart's website.

There are evident of the debris, sediment and corrosion those left above the engine intake manifold, throttle valve, fuse box and underneath of the dash board are the actual water level. The last picture is Copart's original that posted and described the vehicle's water level.

Sincerely Your

Phu Tran

[protected]

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Update by PT Solyndra
Mar 13, 2023 9:44 pm EDT

We are requesting Copart to review this case, take back the vehicle and refund our money.

Thanks

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11:38 am EST

Copart Office Employee

A woman working in the company was getting loud and upset, telling my husband that if someone ever gets rude with her again she would, "Go home and get my gun and shoot him in the face". I have contacted corporate on this matter, and nothing. It seems they find threatening to Shoot someone in the Face normal office practice. That is not a sane thing to say, and quite frankly I find it extremely disturbing.

Desired outcome: Ronnie to be escorted from the building and dismissed

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10:39 am EST

Copart Lot [protected] fron Newbury B/2104

Hi.

My name is Sorin member NR. 119263 and I've purchased 3 cars from Copart, every car with more damages than advertised.
Now I have purchased a Fiat Punto with a damaged windshield and vandalized interior which I've spent too much not seeing in the pictures or in the description of the damage.
We are biding for wrong advertised on purpose to be ripped off.

Desired outcome: Please refund me the replacement of the windscreen and the sun visors.

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9:46 am EST
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Copart Delivery of car

John White account membership, 379209.
[protected]@gmail.com Tel [protected].
Address 10 Blackfields Salford M7 4WG
I paid to have two cars I purchased delivered I received a text I would get one delivered on Friday I waited in all day and it did not arrive.
I didn't receive an explanation why the car was not delivered and I have no contact details to make inquiries. I also have no information on the second car to be delivered.
I have paid in full for cars and delivery and I am very disappointed.
Thank you for your time and I hope I get some information soon.

Desired outcome: My desired outcome would be better communication and an explanation why the car did not come to me as was communicated to me.I would also like some compensation for the full day I wasted waiting on the car

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Overview of Copart complaint handling

Copart reviews first appeared on Complaints Board on May 26, 2011. The latest review Ford Focus lot #38452864 was posted on Feb 14, 2024. The latest complaint wrong advertising was resolved on Feb 10, 2014. Copart has an average consumer rating of 1 stars from 113 reviews. Copart has resolved 3 complaints.
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  1. Copart Contacts

  2. Copart phone numbers
    +1 (800) 381-6219
    +1 (800) 381-6219
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    USA and Canada
    +44 844 875 8845
    +44 844 875 8845
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    United Kingdom
    +353 599 144 889
    +353 599 144 889
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    Ireland
    +49 242 148 092
    +49 242 148 092
    Click up if you have successfully reached Copart by calling +49 242 148 092 phone number 1 1 users reported that they have successfully reached Copart by calling +49 242 148 092 phone number Click down if you have unsuccessfully reached Copart by calling +49 242 148 092 phone number 2 2 users reported that they have UNsuccessfully reached Copart by calling +49 242 148 092 phone number
    Germany
    +34 902 362 974
    +34 902 362 974
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    Spain
    +973 13 609 090
    +973 13 609 090
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    Bahrain
    +968 97 319 255
    +968 97 319 255
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    33%
    Confidence score
    Oman
    +971 44 592 700
    +971 44 592 700
    Click up if you have successfully reached Copart by calling +971 44 592 700 phone number 1 1 users reported that they have successfully reached Copart by calling +971 44 592 700 phone number Click down if you have unsuccessfully reached Copart by calling +971 44 592 700 phone number 1 1 users reported that they have UNsuccessfully reached Copart by calling +971 44 592 700 phone number
    UAE
    More phone numbers
  3. Copart emails
  4. Copart address
    14185 Dallas Parkway, Suite 400, Dallas, Texas, 75254, United States
  5. Copart social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Copart Category
Copart is ranked 2 among 295 companies in the Automotive and Vehicles category

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