Endurance Warranty Services – Page 2

I purchased the Endurance extended vehicle coverage program in March 2022. However, after about a year, I decided to cancel it due to a declined claim I had experienced. I had reported a water pump leak to Endurance and they requested a chance to repair or replace it before I proceeded with the cancellation. Additionally, they lowered my monthly payment to persuade me to keep the coverage.

After five months, following Endurance's recommendation, I took my car to the car shop they referred me to, expecting the repair to be approved. Unfortunately, despite the pressure test confirming the water pump failure, Endurance denied the claim. I spent the entire morning trying to reach someone who could assist me and make a decision, but it proved to be impossible. Every time I provided the requested information, they would come up with additional reasons not to cover the repair.

To make matters worse, they asked if I had a record of a 100,000-mile coolant refresh. While I do carry coolant in my car to maintain the fluid level, I do not have receipts for the coolant purchases. This requirement seems unreasonable and has added to the frustration.

It is frustrating to receive such terrible service, especially considering that I have always been current with my payments. Moreover, the cost of repairing the water pump is not significant compared to the hassle I have endured.

I purchased a used BMW and those are expensive to repair, so I figured I would see what Endurance had to offer after THEY CONTACTED ME from a google search. The sales rep told me that he also has a BMW and had to file a claim and they paid for everything, except the $500 deductible. He also informed me that it would cover everything except maintenance and was the absolute best plan, so I went with it paying just over $215/month. I noticed recently my rear air bags were leaking, so I took it to BMW since although they will cover a repair by any ASE certified mechanic, no one in the area will work on a BMW, so I pretty much have to go to the dealership. After they contacted Endurance to tell them my car needed rear airbags, they were told that Endurance will only cover aftermarket cheaper parts found elsewhere, which BMW will not install and will not warranty. So now I have no dealership to install the aftermarket parts that only Endurance will cover because they are cheaper. I called Endurance and spoke to a rep who told me that it is up to the Administrator's discretion to cover either manufacturer or factory parts, which is a very small part of my contract and was never actually disclosed to me. Although it is in my contract, when I was verbally sold this contract, NONE of this was said and I was actually told that this plan was great for my type of car and would cover everything on the car besides maintenance (tires, headlights,) The rep I spoke to on the phone regarding this issue specifically informed me that they contacted other parts stores which were cheaper and gave me the contact info for other auto repair shops to see if they will work on my car. This is ridiculous. When buying any luxury/high end car, not just any auto shop will or can work on the car. Now, they are only covering a measly $500 (or so) to my almost $2,000 bill. After review, there are many lawsuits open regarding this exact issue with this company, so I am now looking into this.

In janurary I opened an extender warranty with endurance . Iv had it until until September and I tried using it. They denied it claiming it was a pre existing condition and my warranty was only just opened in August when it was opened in janurary and I still have the email to prove it. They are scamming people. I'm told if I canvel my warranty and get a refund it's pro rated. So I'd only get back roughly $200 out if all the money these criminals took.

I took my ford truck to the ford dealer because I had engine light on they sent papers to endurance for fuel line and something else then after putting them in the light was still on so they scanned it again it needed a wire harness so the dealer sent the part number in they said right away it was not covered witch I found out it is covered when I contacted them they said yes it would be covered but they worked on it before they were contacted witch is notg so they had the other parts in it thats why they had to scan it again it didnt tell them at the time it had a wire problem also at that time so why was this denied I want some answers that is not a bunch of crap just so they can rip me off. And thats all it is

I did not try and rip them off my policy is paid in full I know it cost me more to go with ford but this is wrong and im going to see if this letter does anything at all

If not im going to cancel both policyes and find a company that doesnt rip me off

Another thing when I bought the policy they didnt tell me I would pay more for parts if they found them cheaper my deductable qwas sopose to be 100.00its never been under 500.00 I did not complain to bad at that but now they say the did not order a harness witch they did your company just dont know how to read part numbers I guess im really disapointed with this

I think of all the bad reviews, most people are right, there crooks, there banned in several states, they dont pay there bills, do not honor there warrantees, a lot of auto repair co wont use them, so when I couldn't get my truck repaired I canceled my second policy, 3 months ago, were on ss they promised to refund my money $ 1900 of $ 3000 then the pig said it was now $900 was going to send it out the 7 th of aug still nothing I think the fed ins commission, and feds should look into them for fraud and fed bank fraud do not buy a ins policy from them you will be sorry mike g

I have been with Endurance Warranty Since 2021. When I signed up I was lied to & told my policy would cover any issues on my truck. After having the policy a while my Truck needed some struts. I contacted Endurance & was told my truck wasn’t covered. The 2nd time I had an issue with my thermostat, That was also denied by Endurance. I complained & said I wanted to cancel because they always deny every thing I had an issue with & I was wasting my hard earned money. I was convinced by an Endurance agent to upgrade to a class 3 policy that would cover everything in the future! Have in mind I had already paid the November premium for the Existing policy at that time & was told that they would waive that month & my 1st payment would be due in Dec New policy 11/2022. I thought everything was fine but they cancelled my account in March claiming they never received my payment in NOVEMBER! But in fact they had received my payment & never stopped receiving my payment every month. I should have known the company was a major scam then but After that an endurance called me back & convinced me to upgrade to the Elite policy on May 2nd 2022 & claimed There was NO WAY that everything would NOT be covered.. Have in mind I have been paying Endurance every month since 2021 consistently but every time I did an upgrade they made me do a 30 day probation plus 1000 miles before the new policy would mature. On June 15th 2023 I had to put my truck in the shop. I took it to Coast Chevrolet & they thought the truck had dropped a valve. The Chevrolet dealership contacted Endurance & again Endurance refused to cover the repair on my truck. Endurance said in order for them to “consider” covering it they claimed they needed to see proof of 3 oil changes over the past year with was bull but I went & provided them with that information. Then Endurance said two of the oil changes I sent them didn’t say they put oil in the car!? So I then had to go to O’riley’s to get a receipt for where the oil was purchased for the oil changes. Endurance said I had to pay Chevrolet $800 for them to open up the engine, trying to say it was lack of oil that caused the issues. The Chevrolet shop told them there was no oil problems or issues with the Engine. Chevrolet told endurance that they found out it was a bent lifter & the cost of the repair would be $1800. Endurance still refused to pay & My car has sat at the repair shop for Two whole months! Endurane did not provide me with a rental or anything! I wasted time & money trying to get Endurance all this paperwork that should not have been needed. I have paid Endurance almost $4000 in monthly premiums since 2021 & They have refused to pay for a third time! I filed a complaint with Endurance & got in touch with T. Farris who asked me to send me a copy of all my paperwork & I was promised a call back or email from Endurance supervisor & that has yet to happen. This company is a scam & they prey on Senior Citizens! I will be seeking council & filing complaints across the board! I will gladly provide all proof as needed!

I purchased their top plan when I bought my used 2016 Cadillac Escalade. When I had engine and electrical issues in July 2023 I took my car into a certified dealership for repair. Endurance sent an inspector out to deny my claim and just said it was preexisting condition or parts not covered for engine, transmission, or shocks. Why would I keep paying $200/month if their not even gonna cover anything. I feel they're voiding my warranty

Endurance refuse to cover a repair for a part that is listed in my contract.

Lone star Chevrolet submitted a claim on my behalf to fix engine harness on my 2015 Chevrolet. It was denied because of a fastener was damaged or not tight. Mechanic stated it was rubbing against the frame of car.

I never have had any work done on this part, but was told because of the fastener I wouldn't be covered.

Immediately ask the administrator to send me a copy of the denial, which she said she couldn't do. Then I asked for them to resubmit the claim and she wasn't willing to do that either. Asked for supervisor, Nothing.

Was directed to a copy of my contract and the exclusion thats not an exclusion.

When i was paying monthly for the Endurance contract had no problem with claims however, after I paid it in full, cant get anything done or resolved.

Talked the second time to Terri Farris in claims and she said that she would send me a copy of my contract with the highlighted portion of why it was denied.

She sent to a copy of contract, with nothing highlighted.

This company takes your monthly fees and refuse to pay out when your care breaks down. They made me wait three months and continued to ask for documents unrelated the what was needed for the repair. I complied and they still denied my claim. Additionally, calling and getting a human being takes AT LEAST 45 min on a good day. You are kept on hold, they refuse to allow you to speak to a manager and they DO NOT COMMUNICATE WITH YOU AS A PAYING CUSTOMER! This company is a scam!

We purchased a 5 yr 100,000-mile warranty for parts labor and maintenance for a BMW 328i.

We changed oil in it the day after we bought it because it's a smart thing to do when buying a used car.

After 5 weeks we got an error code on dash for low oil pressure. Took it in to an BMW dealership for service. After an engine diagnostic exam, they recommended an Oil pump replacement and an oil pan gasket replaced for a common leak.

Warranty company denied repair and even all Maintenace items that are covered in contract because of low oil level. Explained to them that oil level was never low since we took ownership and BMW advisor even explained that oil level was ok and condition great, when came in and an oil pump is considered a wear item in a car.

After a week of everyday contact with rep's supervisor's dealership service calls to adjustors and did everything, they asked still no approval.

On 12/23/2023 I purchased a 5 year plan and paid in full $6064.00. When my vehicle broke down and had to be towed to the dealer for repairs ( closest to the vehicle and no shop would take because of the repairs needed ) they

( Endurance ) did not cover what was expected. They wanted to use aftermarket parts and they labor rate was almost half of the dealer. Needless to say I was disappointed and after a few phone calls spoke with an Account Manager ( Freda ) and asked to cancel and refund me on a prorated basis. I was told it would take 4 to 6 weeks. After waiting patiently for over 6 weeks with no response I called again to inquire about my refund: Only to be told that I had to fill out a cancellation form ( see attached files ) which I should have been provided 6 weeks prior upon my request to cancel and was " coincidentally" NOT. So I proceeded to fill out the form and legally notarize it as requested and sent it via email and fax ( confirmation of received via fax attached in files ). This was on June 5, 2023. Once again I had to wait 6 weeks and when nothing happened I called to find out where my refund was. After many transfers I was able to talk to Ms. Jazmin Cuevas who informed me that the chek "had just been mailed". When I asked what was the amount of the refund and after much digging she informed me it was $3081.44. Needless to say I was shocked since I had kept this policy for only less than 6 of the 60 months. That's when I asked for and was provided a breakdown of the refund request ( see files attached ) ONLY TO BE SHOCKED, DISMAYED AND ENRAGED. It seems that Not only are they charging me for whatever they paid in claims ( $ 1898.70 ) and instead of refunding me then for my money ( $6064.00 - $1898.70 = $ 4165.30 ) since I pay the whole thing as if I had no warranty coverage at all. They are also charging me an 8.94% usage fee of $542.12 and 15.03 % for miles ( from 49833 to 57500 miles when my actual mileage as of this very moment is 54325 miles. I guess they can make things up as they go ). Furthermore I am being charged an administrative fee of $172.44 ( for their excellent and efficient service ). This is beyond fathomable. So basically I wind up paying for coverage that was rescinded and recovered so basically leaving me uninsured and still have to pay for the coverage of 6 plus months of NO COVERAGE PLUS MADE UP MILEAGE AND ADMINISTRATIVE FEES. THAT MAKES NO SENSE EVEN TO THE MOST INSANELY DERANGED INDIVIDUAL.

So I am writing and requesting your assistance in obtaining a fair resolution to this matter and to avoid me going to every social media outlet as giving SCATHING REVIEWS, ALSO WILL GO TO GOVERNMENTAL AGENCIES BOTH LOCAL, STATE AND NATIONAL.

I can be reached in the following manners:

Jose Foradada III MD

email: [protected]@aol.com

Cell Ph: [protected] ( between 9 am and 4 pm if no answer leave a message ).

Office Ph: [protected]

Fax No: [protected]

I have been having issues with Endurance Warranty paying any claim for repairs on my 2019 Ram 1500. On my last claim, my repair that should have been fully cover was denied because of a less than 100 mile difference from a carfax report from two years ago and the mileage from the time of creating the policy. I had to go back and forth with this company about the carfax report being incorrect and I was told that the carfax report is never wrong and I gave them the wrong mileage. I had to contact the dealership and get a statement emailed confirming the mileage at the time of purchase and the mileage listed in the carfax was inputed three weeks after the service was completed. After those documents were approved by endurance, I was sent an email stating that the claim would be processed and that endurance would contact the repair facility. I called the repair facility on 30 May 2023 and let them know that endurance said that the repairs would be covered. On 06 July 2023 I was notified by the repair facility that my truck was ready for pickup. After I arrived at the repair facility, I noticed that I owed the total bill and endurance had not contacted the dealership. The representative from the dealership contacted endurance to process the payment and was told that the claim was denied. I called endurance on 07 July 2023 and was told that they would not honor my claim because I authorized them to fix the vehicle. This company already had all the repair information including parts and labor from the claim that they told me was covered under my policy in May. This company has made every effort to deny paying any claim and has scammed me not only of my monthly premium, but also two repair claims.

This company keeps sending me notices for price increases of my vehicle service plan, when I never had any service contract with them. THe tone of the notice is vaguely threatening and upsetting. I have had several chats with them to remove me from the mailing list. It is a very bad business method to entice you to call for customer service using dead lines and" Customer Code Numbers" I would never do business with them.

Endurance demanded our past 3 oil change invoices before approving service. Our mechanic emailed them over 2 days ago but NOTHING appears in their system. Today, we did a three way call between my oil change provider and two endurance agents. Endurance was dissatisfied with the first documents the oil change agent emailed over then when that same oil change agent got back on a SECOND 3 way call with endurance and emailed over more detailed oil change info... well, it was again lost in Endurances system. Days have gone by. Our family vacation is on the brink of not happening without our car, and Endurance seems not to care one bit. It's clear, they'll put minute technicalities in your path then cloud that path with their systems own snafus. We thought we were buying piece of mind. Instead, this company stole our money and precious time together as a family. Avoid them.

June 2023. Claim went from approved and proceed to denied in 1 day, after repairs were started. Then someone from Endurance called offering a refund of install fees I paid. I just had to sign a form saying I wouldn’t leave neg reviews. I refused to sign it, now they are refusing to pay me back even the prorated amount they claim you’ll be refunded. Crooks!