The complaint has been investigated and
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Empire Todaythey do not pay their sales people

I worked for Empire Today for several years. In the last couple years it has been hard to get paid for the jobs you sell.

When a sales person comes out to your home, they are given a price range that they are allowed to charge. The sales person may be able to charge $24-$50 a yard. If you get a salesperson that can really sell you may pay more than 2x more then the people next door. Now the salespeople have to sell area rugs. It they don't sell a certain amount a week they are not given work the following week. The salesperson is taught how to charge for the area rug and make the customer think they are getting it for free. You can get the same area rug at Lams plus for a lot less.

When they do their 50% sale it is only on 2 carpets; the cheapest carpet. They pay only about $4 a yard so when they have the sale you are only saving $2 a yard. For example you might pay $26 a yard vs. $24 a yard. The sales person is only allow charging you $24-$50 a yard. There is really no sale.

The reason why Empire always miss their appointments is that they only give appointments to the salespeople that are selling over 50%. So a salesperson may have my 6-8 appointments a day where they can not get to everyone and another salesperson is sitting at home with nothing to do. One of the general managers said at a sales meeting he would rather us miss the appointment (he used the word "burn) then give it to someone who is not selling at 50%. That is why they miss several appointments.

When a salesperson finally leave Empire makes up every excuse not to pay them. I had some sales that they gave to someone else. Salespeople have left the company being owe $1000-$5000 and they never pay them. They can't file a small claims because they don't register in the state and small claims will not let you file a case that is out of state unless it is an auto accident or tenant/landlord problem. You can't go to the labour board because you are an independent contractor. Since the sales people are i.c. Empire does not have to pay unemployment taxes or benefits. If salespeople are fired they can to collect unemployment. If Empire goes through 1000 sales people a year (which is a very low count) and don't pay $2000 to each of them they are saving $2, 000, 000 a year.

Please don't do business with them.

  • Updated by Rebekah Clerk · May 23, 2008

    Thank you for brining your concerns to the attention of Empire. We ask that you bring your concerns to the attention of our Human Resources department.


  • Ba
    Bang Bang Real Hard Mista Jul 22, 2013

    They Blow Beets and then spread them on carpet to dry. Really Bad ting...Remind me of Phuket wine rub.

    0 Votes
  • Te
    Telling on you Nov 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    They will tell you anything to get you in the door to train you. They will also cancel jobs but then install them and tell you no commission was made. The top dogs will get 85% of all leads and the rest goes to the new sales people and most are weekends and 5-7 pm and 7-9 pm leads that the top dogs don't want. They will tell you those are the times people buy and bs like that. They over charge for flooring so they only have to pay you 4 % on all sales. They have a pay system which works like this. You have to show a target price which nobody will buy at which you would make 10% on that sell . Then they have 8%.6% target which again 99% will not buy at that price. You give the home owner 1, 2, 3, prices and then make a call to the sales manager and they give some bs lines about can we put a sign up can we do mid week or it is 2 products and it the end of the month and i would like to close out the month on a good note and give them 25, 35, 40, even 50% the low 6% pricing. At the 50% off the low 6% commission price you get 4%. So when you sell a jobs that you have spent 2 or 4 hours on and make 4% and had to drive 100 miles you made 80.00 on a sale 2000.00 if that. You will spend a lot of money just to sell for this company. I was a A-B rep so i know what they do. Also note that all new sales people will get 1 maybe 3 leads per week max for a long time . So if you spend all this start up money and only make 160.00 per week make sure you save up all the money you can because you will not eat. Do yourself a big favor and stay the heck away from these guys. You should be making 8 % or more on any job you sale at 40% margins in a normal setting. when you get your commission report look at the total sales margin or profit. At there low price they are still at over 40% margin but only pay you 4% so you can see they are getting by with paying sales people half of what a normal hardworking sales person should get. They pay you 300.00 per week while training and i will bet that's about as high of pay on average you will see for the the first 6 months. They will also call a customer you could not sell even with there help and drop the price even lower and not pay you anything. They will tell you that you could not close the "DEAL" so they will and again not pay you a dime. They also tell you if you sell more then one product you will be paid extra money . Good luck getting paid in a normal time for that and make sure you make copies of all your paper work. They don't give you cards they don't give you leads that you want or can handle because they make sure there top dogs get what leads they want then you get what ever is left which is in bad no selling way the hell out areas. They do training classes every week for new sales people ask them why. They trainers are past sales people ask them why they changed what they were doing to work for the company at a salary pay. I know why because they don't have to wonder where there next meal will coming from. They will make more money working in the office then out selling that's why. They take 5.00 per paycheck for your samples also so when they say they supply all the marketing materials that's a lie to. They do commercials and that's it. Also they don't do the installs correct and there installers are not certified. If you are in the flooring market as a sales person do your self a favor and stay away.

    1 Votes
  • Sl
    Slave for empire May 22, 2017

    @Telling on you My husband has been working for them for 3 years now, and he has more debt than ever. These ppl are the worst crooks ever, they take abvantage of their employees. The send my husband all these stupid leads. Most of the leads are fake, with wrong names, wrong addresses, cancellations, etc. the company counts that against the salesmen, and that hurts their commision. How can they pay a person $10.42 in a $5200.00 sale?. It is disgusting!!! is a joke. They find the all possible ways to keep every penny from their employees. Not to mention, that the salesmen are putting their lives at risk, going to unknown places (speacially the areas they send my husband), They don't know what kind of ppl are calling for quotes. My husband has to pay tolls, parking, gas and due to the places they send him his car is falling apart, so car repairs every week, I am sick of it, and my husband doesnt want to quit cause he is 65 years old and he is afraid not to find anything, but at this point it doesnt even make any sense to keep a job that is making you lose money. Over all the company sucks!!! they do actually get the big money while just seating in their offices sending stupid emails and encouraging to sell, sell, sell while the other ppl do the real hard work and get paid nothing. There is no benefits, at least the salesmen dont have any benefits at all. they are forced to create a sub-company so, when they paid, the check is payable to a company, not an individual so no benefits or whatsover. Better apply for welfare than for empite. Trust me on that!!.

    0 Votes
  • Br
    bricknbrak Mar 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I worked for Empire for the last 9 months and it has been a very difficult 9 months. My training class had 9 people in it they lost 6 the first month. Really you don't make enough to be driving all over the place with gas prices the way they are. I was told when I was hired that the leads would be close to where I live, in 9 months only maybe 2 leads where in my area, for the most part I drove about 120 miles a day. Then on top of that you have to put out for a LLC which can run 6 or 7 hundred dollars and then 70 dollars to get finger printed and another 50 for a in home license, and a 50 dollar deposit for your samples As for management, Get ready to get be little they do not take the time with new employees to help them to grow into knowledgeable well trained happy employees, Hench the very large turnover. They are very hard on there employees maybe if they put a little more caring into there employees they wouldn't have so many unhappy employees and customer. ( It starts from the top )

    0 Votes
  • Em
    empireemp Sep 10, 2009

    empire was great to me they paid me short term disability when i went out and they paid me a severence pay when they closed down in ks AND now im on unemployment ...getting paid every week..its great .. theyre great and of course sales reps will try and overcharge thats how they get paid!!

    -1 Votes
  • To
    tony Nov 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my name is tony and i had an ### from empire come out and measure
    i asked how many square yards he said we charge by job .
    he charged me 8900 i said no way he said let me call my manager
    then he said 7500 i said get out i called another company and they charged 1400 with carpet labor and tax

    0 Votes
  • Ja
    Jana Marx Jul 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I currently work for Empire and they DO NOT even pay their employees enough money to get by. I've worked for this sorry ### company for over four years and started with a base pay of $10 per hour a d now make $11.75 per hour. That's an employee rip-off. That's why I have the Department of Labor looking into this to see if I can get some type of compansation. We can't even do overtime anymore because it takes away from the managers pay. Empire is too busy making customers happy needless to say instead of making their employees happy.

    1 Votes

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