[Resolved] Empire Todaycarpet installation and damaged tile

C Dec 03, 2018

I guess I should have read all the complaints before I called this company. The installers did not speak any english... the GM in Tampa will not speak to me (the consumer)... he hides be his secretary. Empire Flooring is a joke and they do not care about you after you purchase their products. The carpet was installed as if a 5 yr old did it and they damage several of my beautiful tile... do not use this company for your home ...

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by cmonroe · Dec 03, 2018

    Carolyn, we understand your frustration, and regret to hear that your floor is not meeting your expectations. Your satisfaction is important to us, and we'll be following up with you shortly.

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