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Online ordering/payment
I had a terrible online ordering experience with East Side Mario's on April 12, 2021, and then again on April 23, 2021. I tried to place an online order and kept getting an error message that the order hadn't gone through. I kept trying and trying and every time got the same error message. The whole time, they were actually withdrawing the money from my bank account with each "unsuccessful order." It adds up to $612.56 just from my bank account and whatever amounts came out of my credit cards and my daughter's bank account. I don't have those numbers on hand (waiting for bank statements) but the company must. My email addresses associated with my orders are [protected]@yahoo.ca AND [protected]@gmail.com.
They replied to my initial complaint but not the others. They said they were reversing the charges but that it could take my bank up to 30 days. I've spoken twice to them at the toll-free number and filed my complaint directly on their website and then several more times through email, which they have been ignoring.
Their offer to make up for the trouble was a measly $20 credit (about 3% of all the money withdrawals), which can only be used online and they aren't processing my online orders yet still making the withdrawals.
I know there's not much I can do while I wait for my bank to reverse the charges, which is very frustrating because I don't have over $600 just laying around to waste.
Thank you in advance. I've attached photos of our correspondence.
Desired outcome: As for a resolution, I want a much bigger credit and I need a paper copy because I will never ever order online from them again.
Food quality
Last night my Grandson went to get take out for us for dinner. The chicken parmigiana was burned badly and they put it on the bottom. I work in Hospitality Services and the quality of the meal that was sent to us should never have left that kitchen. If that is done with all meals I don't understand how you are still in business. I was so taken back by that...
Read full review of East Side Mario'sService
We went for dine in. We booked a table before half an hour as there was a waiting. After that we were waiting outside Mario's for 45 minutes. We went inside and asked is the table ready. One of the employees replied we called you twice and you didn't receive your call so we skip you and now all the dine is closed for the day. Further checked the number...
Read full review of East Side Mario'sVery sick after eating here
I honestly think it was an honest mistake but either someone touched seafood then touched my food, or it was food poising.. I am thinking more someone didn't wash their hands before dealing with my food as I am the only one that got sick Thursday night right after eating in the brantford restaurant!
All I ask is that you talk to your staff about cleaning their hands when preparing different meals as many people are very very allergic to seafood and this situation could have been worse.
I do not want anything out of this just a reminder to staff to be safe
Food quality
We waited for over an hour for our food to be delivered. Everything was cold; half full, had no sauce and we were missing extra containers of cheese that we paid for. We have tried to call the Upper James East Side Mario's three times since last night, Sat., Nov. 14/20, but no one ever answers and we are just waiting on the line for half an hour each time.
Pick up order
I order from east side north bay ontario, may times and I realize right now with covid 19 no one wants to be at work but you are so do you job! My mother is a nurse if she went to work and didnt do her job you could die so its time grow up! We orders our meals we alway order... And the 2 orders of cheese sticks were so salty they were I edible, next there...
Read full review of East Side Mario'sService and Restaurant
March 3rd, 2020 - My family and I went to East Side Mario's for my son's birthday, upon arriving we were quickly seated which was great - best thing to happen for the whole visit.
there were 5 adults our party, we waited probably 10-15 minutes to be greeted by a server, then an additional 10-15 minutes for our drinks. Our order wasn't taken until close to 25 minutes of being there.
We were seated in a back booth with our backs to the kitchen, the table and area was infested with fruit flys, it was disgusting. When our salads came, they were tomatoes that were sliced and looks like they had been out for a couple days, the soup was cold and the flys got worse getting into out food and drinks. We spoke to a manager as our server didn't seem to be interested in moving us, we moved to another table off to the side of the restaurant abandoning out drinks, salad, and bread. The flys were still around but not as abundant. When out meals came we ate and left, it was a horrible experience and disappointing as East Side Mario's has been a staple for my family.
Truly it was disappointing and I will never go back there.
food and service
I was at Bowmanville east side Mario's and learned it was half price app night. I ordered two apps and two beers. The waitress was great however she kept coming back advising what we wanted was out. Food sold out. So an app menu that has 8 options has been reduced to four. I order chicken parm sliders and mozzarella sticks. Furthermore I went to pay and...
Read full review of East Side Mario'sFood take out/delivery and customer service
Hi last night Saturday February 15th 2020 I ordered 2 can dine (build your own pasta) for delivery my order number was 8669. I ordered 2 spaghettini with tomato sauce and meat balls with 2 orders of extra meatballs...when I opened my pasta I noticed right away that not only was I missing the extra meatballs I ordered but there was not even the correct...
Read full review of East Side Mario's2 large purchased in take out in feb.11/2020
The were picked up and brought home for supper. The dough was half raw and u could taste the flower. There was hardly any condiments on the top of the pizza. The order was 61.00 and they offered to pay 25 only or make new ones for us. We were not about to go back for 2 more pizzas and were hungry so we all just had a sandwich. I found the supervisor to be...
Read full review of East Side Mario'ssmall portion
My family and I were at the restaurant on Ogilvie rd. We were in at around 7:30 and it was pretty full. The server was not the friendliest, after she took our orders and went back to the kitchen, she returned to tell my husband there were no more chicken wings and he would have to order something else. I'm not sure of the name but I think they were called...
Read full review of East Side Mario'schicken parmigiana
I have been to this location multiple times and always order the chicken parm, the last 2 times I went to this restaurant I was very upset with having to pay $20 for a dish that didnt satisfy me. The first time I recieved my chicken it was pink and the waitress did argue that it was fine but I wasnt going to take any chances of getting sick and she finally...
Read full review of East Side Mario'sbyo pizza and customer service
We were seated Jan 24 at 5:50 but didn't receive our meals until 6:40. The cotton candy Shake my son ordered arrived with shake running down the sides, and dripping all over the table and us. The cotton candy floating melting and dripping everywhere. I had to request wipes to clean everything up and a new shake. My pizza arrived burned, the bacon black and...
food and service
January 22, 2020
3 Guests
All ordered the BOGO dinners
First I started my meal with a glass of wine... The glass had lipstick marks all around the rim. Then I ordered my dinner this is what I had ordered...Roasted Tomato & Goat Cheese Spaghettini Olive oil, garlic, white wine, roasted grape tomatoes topped with goat cheese, chillies and fresh basil. I added chicken to it. This was not at all what I got, I got spaghetti in a tomato sauce with chicken in it. I complained they took it back and out together a spaghetti with wine sauce... no olive oil, basil or chillies.
The restaurant was very busy and short staffed, my waitress kept apologizing as she was working by herself. The manager was not very helpful when sending back my meal. And when she came back to see if it was better I still said no but I was hungry and the rest of my family was half way through dinner. Our appetizer Budda Bombs came out with our meal. This was the location on Dixon Rd in Etobicoke. I was with my son and grandmother. $100 meal ruined and wasted.
service
Hello, Yesterday January 19th, 2020 was a special day, my sons 5th birthday. He was very excited about going to East Side Mario's to celebrate. We ordered the fancy drinks for the kids and everyone was excited. Not far into our lunch service we encountered rude and horrible service from our server Melissa 296. She was very rude, no smile, rolling of the...
Read full review of East Side Mario'srestaurant service and food
Giving them a 1 star rating is too much. We went here for dinner last night. Our order consisted of a hamburger with fries, a veal parmesan and a braised beef sammy. My son ordered a side ceaser salad with his Hamburg and fries. When we got our food the fries with the 2 meals were hard, and my veal was overcooked and there was very minimal sauce. We told...
Read full review of East Side Mario'sfood
Hello, I ordered $70 worth of food (2 pastas, 2 salads, and 2 desserts) for dinner (8pm) from skip the dishes east side mario's. When it arrived we had lunch size portions. Dessert portion was half the size and the second dessert didn't come with the berries or whipped cream for the cheesecake. The one pasta we ordered the chicken was dry. The salads were...
service and attitudes were terrible
My family of 5 went to celebrate my daughters 13th birthday at Eastside Mario's. The Hostess was not polite, didnt acknowledge us when we spoke to her. We waited a good 15 minutes before our server came to ask if we wanted drinks. Ordered an appetizer and we waited to get utensils and plates for 5 minutes after our app was dropped off. We caught the hoste...
Read full review of East Side Mario'sfood/service friday january 10th 2020
We were first told upon arrival the wait time was 15 minutes. We waited 35 minutes to get a seat. Our server seemed less than enthusiastic to serve us and once she took the order we did not see her for over 20 minutes. I had to ask another server to bring us a starter salad. When I finally received my BLT cauliflower pizza it had almost no cheese on it. Wa...
Read full review of East Side Mario'stv ad
I love East Side Mario's . My local one is Hamilton on Upper James.
I am shocked and jump out of my seat when that horrid female voice comes on your latest TV ad. Ads don't serve a purpose when they have to be tuned out, or channel switch. Of course the ad repeats frequently during sports.
Oh she is on now...YIKES.
Please do something. continued success... js
Overview of East Side Mario's complaint handling
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East Side Mario's contacts
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East Side Mario's phone numbers+1 (844) 332-1022+1 (844) 332-1022Click up if you have successfully reached East Side Mario's by calling +1 (844) 332-1022 phone number 0 0 users reported that they have successfully reached East Side Mario's by calling +1 (844) 332-1022 phone number Click down if you have UNsuccessfully reached East Side Mario's by calling +1 (844) 332-1022 phone number 0 0 users reported that they have UNsuccessfully reached East Side Mario's by calling +1 (844) 332-1022 phone numberGeneral Inquiries+1 (844) 505-5252+1 (844) 505-5252Click up if you have successfully reached East Side Mario's by calling +1 (844) 505-5252 phone number 0 0 users reported that they have successfully reached East Side Mario's by calling +1 (844) 505-5252 phone number Click down if you have UNsuccessfully reached East Side Mario's by calling +1 (844) 505-5252 phone number 0 0 users reported that they have UNsuccessfully reached East Side Mario's by calling +1 (844) 505-5252 phone numberFeedback+1 (416) 332-1022+1 (416) 332-1022Click up if you have successfully reached East Side Mario's by calling +1 (416) 332-1022 phone number 0 0 users reported that they have successfully reached East Side Mario's by calling +1 (416) 332-1022 phone number Click down if you have UNsuccessfully reached East Side Mario's by calling +1 (416) 332-1022 phone number 0 0 users reported that they have UNsuccessfully reached East Side Mario's by calling +1 (416) 332-1022 phone numberGeneral Inquiries+1 (416) 940-5640+1 (416) 940-5640Click up if you have successfully reached East Side Mario's by calling +1 (416) 940-5640 phone number 0 0 users reported that they have successfully reached East Side Mario's by calling +1 (416) 940-5640 phone number Click down if you have UNsuccessfully reached East Side Mario's by calling +1 (416) 940-5640 phone number 0 0 users reported that they have UNsuccessfully reached East Side Mario's by calling +1 (416) 940-5640 phone numberFeedback
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East Side Mario's emailssupport@caraguestexperiencecentre.zendesk.com100%Confidence score: 100%Support
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East Side Mario's address10 Kingsbridge Garden Circle, Suite 600, Mississauga, Ontario, L5R3K6, Canada
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East Side Mario's social media
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