This refers to 4001 Va. Beach Blvd. (Collins Square location) :
My girlfriend and I went to this location for an early lunch one day, when I noticed that they had a new sandwich called the Chicken Milano. I ordered a large size "Milano" and my girlfriend got her usual premium large sub. The following is in reference to my sub, not hers.
(1) He skimped on the sauce, (instead of three lines that their bottle is supposed to dispense, it released two, but he did not take the extra second to make it right) ... no big deal, I thought, it's just a little sauce. I said nothing about it.
(2) Once the sandwich came out of the oven, he asked me if I wanted lettuce, and I said, "yes, the seasonal greens lettuce please" ... so he put the regular iceberg lettuce instead. I was going to say something about this, but i noticed there was no seasonal greens in his veggie section, so, once again, no big deal, I thought, it's just a different kind of lettuce( maybe he should have told me that he didn't have the advertised lettuce, oh well...), besides we're this far along already. (even though there was NO line behind us) ... still, I said nothing about it.
(3) Then he asks if i want tomatoes, and I said, "yes, please"... so he proceeded to grab the two smallest end cuts of tomato and two regular slices. (the tomato bin was full of nothing but good slices after the two nasty green end cuts he put on my sandwich) Now I know this, by itself, is not a big deal, but i started to see a pattern of shortchanging emerging. This time I chose not to ignore it... I asked if he could replace the two small green ends with two regular slices... He did not remove the small ends, but did add two normal size slices. I said "thank you." (even though I asked him to replace them, not simply add two more).
(4) Now, i doubt i would have written all of this, had it not been for the fact that my girlfriend was treating me out on this particular day... so, before we left, when she showed me the receipt and asked me what the 50 cent miscellaneous charge was for... I was CURIOUS... so I asked him what the charge referred to, and he told me it was for the tomatoes! So, I explained that i had asked him to REPLACE the tiny green ends with normal slices, and that i did not simply ask for extra tomatoes, ( I didn't even mention the rush rush attitude that resulted in the skimping of the sauce OR the fact that he doesn't have the advertised lettuce for that sandwich)... and then he switched from his passive aggressive behavior to what has been accurately described in other posts as "short tempered"... (and visibly so). I told him he "could have at least had the courtesy to let us know he was intending on charging us, instead of sneaking it on the bill." I then immediately left the store.
The bill was close to twenty dollars (which was fine with us, we can read prices), and we didn't use coupons. (not that those with coupons should be treated any differently)... yet it felt like he was shortchanging us at every given opportunity, and then, was rude when confronted on just one of the issues. Now, I know times are tough and you do see a lot more owners actively participating, which can be very good ...having said that, THIS OWNER would stay away from the service counter as much as possible if he knew how badly his personality / customer service hurt his business. No more twenty dollar lunches from us, and he gets, yet another bad review. The sandwich was decent, but the service was offensive enough for me not to return and to write all of this. It's a matter of principle, not the 50 cents.