East Side Mario's review: Food take out/delivery and customer service

Hi last night Saturday February 15th 2020 I ordered 2 can dine (build your own pasta) for delivery my order number was 8669.
I ordered 2 spaghettini with tomato sauce and meat balls with 2 orders of extra meatballs...when I opened my pasta I noticed right away that not only was I missing the extra meatballs I ordered but there was not even the correct number of meatballs that come in a single order I had only 3 meatballs I asked my spouse how many meatballs he had so he opened his pasta up and counted 4...so I guess at least he correct number of meatballs however I ordered extra meatballs for both pastas I was charged the $4.99x2 but obviously I did not get what i had paid for. So I called the restaurant and told the man who answered took my name and number and order number and said someone would call me back the following day because they were closing. All day I waited for that call and no call so I called back the restaurant at about 4:30ish PM they had no idea what I was talking about so obviously it was not written down (my name &number) like I was told it was .so I again had to give name number and order number and explain my issue for the second time then I was brushed off and was told they really busy and would have to wait for them to call me back in approx. 20min. I felt like I did not matter at all...to my surprise i recieved a call back where i again explained my issue...he then put me on hold and a woman came on the phone so again I had to explain myself...she said she couldnt do anything about it without my recipet/order number I could tell she was trying to brush me off by the tone in her voice...i had to cut her off as she was trying to sorry have good night and said excuse me i have the order number...she than so ignorantly and extremely rudely let out a loud sye of annoyed and irritated noise...as a customer who has paid I do not deserve to feel the way she made me feel I did not do anything wrong...now a days who can afford to just throw away money ...I saved a few bucks here and there for 2 months just to afford that meal as my spouse and I were celebrating our valentine's on the 15th because on the 14th marked the 1 yr of my brother in laws fatal snowmobile accident. She put me on hold and came back with her consistent rude and ignorant tone telling
me she would only discount me $10off for the missing extra order of meatballs x's 2 ! So now ontop if her ignorant attitude now I feel she is insulting my intelligence considering 2 extra orders of meatballs would be more then $10 after taxes, and her ignorant attitude steps up to higher Plato like she might as well have popped her head through the phone and ignorantly spat directly in my face cause she expected me to pay $7 delivery fee which on my bill shows only $5 delivery fee to have 2 orders of just meatballs delivered. So again insulting my intelligence I was so so soooooo ANGRY by this point cause she was charging me to have their screw up delivered to me and as far as I am concerned I was getting charged and extra $2 for what..the inconvenience? I mean seriously what the hell? And what really aggravates me about all this is this not the first time that exact same east side Mario's gave less meatballs then what I paid for this is the second time...however the first time it happened the manager not only personally delivered my correct order on his way home but he kindly corrected it right away. And he didn't just come with my extra meatballs I ordered he brought 2 orders of meatballs and one fresh pasta cause that time I had ordered extra meatballs with Bolognese sauce and I got tomatoes...I am so infuriated with this situation and the way I was treated like why in the hell would I want just 8 meatballs & I have to pay to have delivered...she wouldn't even replace my meal...my spouse ate his cause he was very hungry I was too moody to really eat my meal so I even said she could have the one meal back ...oh and why did I only get one lil butter pk for 2 homeloafs...you cannot even butter one half of the loaf with one pk...I really enjoy the food at east side Mario's but the customer service at this particular east side Mario's is a joke...I have worked in the customer service industry (restaurant) for over 20yrs and as a customer service worker myself i am completely embarrassed and ashamed for my profession and as customer to this east side Mario's i am absolutely infuriated and disgusted. I look forward to hearing back from you and am hopeful to come to a resolution regarding this matter.
Sincerely,
Jasinda Hachey