Dunkin' Donuts review: Poor customer service

My husband and I stopped at Dunkin Donut in Polkville, (Cortland County) New York on 2/18/26. We both ordered croissant breakfast sandwiches, hash browns, small coffees and 2 blueberry donuts. Total $25.01. When we got our order, my husband's sandwich was stone cold. I went back to the window and handed the sandwich to the lady and told her it was cold. Then I waited, and waited, and waited while other orders were being filled. Meanwhile, our other food was getting cold. When I inquired how long did it take to heat up a sandwich, she told me there were other customers ahead of me. There were other employees just standing there, doing nothing that I could see. I asked to speak to the manager (Jackie) who wasn't there. We will never go there again because the customer service is so bad. They need some training!