Dunkin' Donuts

On December 3rd 2023 I wanted to order a bacon sandwich and a large toasted white chocolate coffee, and instead I had to order a caramel craze latte due to them being out of most product. I ask for it to be made with cream sugar and the worker was Jenn. Jenn then asks me what size and I tell her large, so she types in my order and I pay. I then receive my drink and try it, immediately I mix it up because I didn’t like the drink I usually get and like. I then realize it's missing cream and sugar, so I ask Jenn if there is cream and sugar in my drink, and she tells me they cannot put sugar or cream in lattes. I ask for a refund, and she says no manager will be there until tomorrow and with an attitude tells me I won’t be able to get the refund because I’ll be in school when she’s here. She also never told me she couldn’t put the cream and sugar until after I received my order.