Dunkin' Donuts review: everything

I go to Dunkin every morning for my coffee and sometimes breakfast. This particular store literally gets my order wrong every single time. Not even joking.

This morning I ordered a medium mocha iced coffee, light with 1 sugar. Now knowing a medium only takes 3 pumps of swirl since I used to work at Dunkin...I looked at my cup and they used 5.. My coffee was disgusting. I also ordered a Plain bagel NOT TOASTED with strawberry cream cheese on the side. Mind you I was inside of the store when I placed this. Now I get to work and go to eat my bagel and what do I get? It a plain bagel burnt to hell soaked in butter so much it got onto my clothes and stained them...mind you I'm at work so there is nothing I can do for this...

So I try calling the store I went to, I wanted to speak to a manager. I was on hold for 30 minutes before I finally gave up and decided to try and call again. Now every single time I go to call the phone has a busy signal. This isn't the first time I have complained to this store. They don't care about the customer they just want you out of the door. Complete unprofessional group of people. Lack of attention to detail. Its basically just becomes a store that gives you what they feel you want, not what you pay for.