Dunkin' Donuts

I have been working for Dunkin Donuts on Hartford Rd. in Manchester since I was 18 years old and I am about to be 24. I took a year away and came back and while there have always been some issues in the workplace, that was nothing compared to now. I work on sandwich station and they keep me over there five days a week all morning by myself. I can handle a big workload but sometimes especially now that we are busier it is stressful and hard to maintain. In the midst of a busy morning, there are things I am not exactly on point with. I'll forget to stock certain things etc. I get paid minimum wage and am doing a two person job and they are on me about everything. To expect me to do my job is understandable, but I feel that they are being harder on me than everyone else. There are people who don't do as they are asked, are on their phones, and overall do not do their job the correct way. These people walk around, take longer breaks than allowed and overall take advantage as much as they can. They do not get in trouble for these things or written up and I feel like I am being targeted more than everyone else. These employees also are very childish and make rude comments to me every day. About my appearance and harass me as I get more frustrated with stress. Shift leaders and assistant managers talk about employees behind their back, work related things and personal things. Management is unprofessional and at this point, I don't feel like I can go to anyone to help me. I am miserable working there and try my hardest to go there and just do my job and go home. If I didn't need a job, I would have quit already. No matter who I talk to no one seems to care, so this was my last resort and final course of action. I am now trying to look for work elsewhere because these work conditions are unacceptable to me. Not only am I being mistreated but there is now no one to go to for guidance because management is part of the problem.

When I was leaving the dunking donuts store... He followed to the back of the store where theres no cameras and sexual touch my buttocks.. Im a married man I told him and if you ever touch me again I will "# you up"the manager said all I want to do is suck your # no one will know than I said im callimg the police... He said theres no cameras here to see us no will believe you... Im complaining to you to remove him I have my lawyer all ready starting my lawsuit agaist this store... Thank you have a nice day... Sincerely nicholas florio

I self work in the food service industry and understand that equipment malfunctions. However, I believe there is a professional way of handling this. While, in drive thru at this location on Thursday May 18th, 2017, I witnessed bags of ice be brought to the list action on a dirty pick up truck where the manager proceeded to open the garbage bags of ice and dump it in the ice bin straight off the back off the truck. Mind you, the ice was hitting the dirty tailgate the whole way down. The gentleman driving the truck was assisting with extremely dirty hands. During this time, an employee ran out the back door with a cup for my ice coffee to grab the dirty ice from the bin. Beyond unprofessional and an extreme health hazard. I WILL NEVER RETURN TO THIS LOCATION AND FEEL THAT IF THIS IS THE DUNKIN STANDARD, SHOULD BOYCOTT DUNKIN ALL TOGETHER.

The worst dd and the worst owner/management ever. I never leave reviews good or bad. But huntersville deserves a better dd for sure. Arrogance, disrespect, hard headed owner/manager. Worst customer service. Unbelievable. I have been a regular customer for over two years, for six months I try to explain myself over and over again just because I ask for my coffee to be light and sweet! They do not get it they do not want to hear me saying it as if it is french! The manager insisted for many months to call it extra cream/extra sugar, until they finally accepted the weird terminology called light and sweet! Then for me to ask for my bagel to be cut in half, oh that is a big no, first we do not do that, then call it cut it in 4 pieces and so on, everyday an argument as if he is from a different world "he is". Not only that, but after all these arguments, they still mess up the orders, of course because the manager is so rude and full of himself, thinking himself is managing a nuclear power station not a a little coffee shop. All this time, and I was very patient. Until, all of a sudden, my bagel with butter became an issue, he decided that I have to tell them to make my bagel with non-spread butter and if I don't they have to ask whether I want non-spread butter on it or real butter on the side! What in the world is wrong with this guy? Even he knows me and knows how I like my bagel "I go there everyday", he still wants to hear it! This is truly sad, for whoever has saved some money to open a business and ruin a brand for the whole area. I love dd, but there is no way I am going back to this franchise. I would hope all huntersville dd fans to avoid this store and force this owner to get out of there. Do not go there please.

On May 11 the my order was taken through the drive thru, once I got to the window and paid, the cashier instructed me to pull up front and wait for my order, needless to say I waited well over 10 minutes for my order to be brought out, only to find out, while en route to work, that the order was not what I ordered and the items were of lesser value of what I paid for. Mind you 2 weeks prior I had a coupon for an extra large coffee and the cashier would not honor coupon because they were all out of xl cups, she was not even accommodating for an exchange for something comparable. The cashier(manager) had a bad attitude and lacked conflict resolution skills. This the worst dunkin donuts in terms good customer service in my area. There are not too many drive thru's and this one is the only one near my house. I've lately trying out the one near my job in Montclair, NJ but no drive thru, but very pleasant attitudes and inviting, but getting out of my car to go in makes me late for work. All of this to say the Dunkin Donuts on 311 Springfield Avenue, Newark NJ #313 employees and manage need mandatory customer service training. I've had too many bad experiences there to go in further detail. You must think why do I keep going back? 1. To support my community, 2. I love DD coffee and I need it some mornings. And 3. Hoping that the service will improve.

Hello my name is franklin Martinez. I worked at Dunkin' Donuts 443 Paterson ave Wallington NJ, I quit without notice for personal reasons and still have not received my paycheck. I want to know what do I have to do to get my paycheck. I gave my direct deposit information already, I can take a check mailed to the house if possible. Email: [protected]@gmail.com . Thank you

Store number #344504 is a daily visit for me and my family. For the past few months, they seem to be out of everything. Yesterday, I ordered a banana smoothy, to be told they had no bananas. Then I ordered a mocha iced coffee to be told they were out of mocha. At least 2-3 times a week, they tell their customers they are out of supplies/products. This to me has become unacceptable as they are a very busy store and should order accordingly.

Good day,

I bought Dunkin donuts from ur N1 city store in cape town, when I got there I asked them for the mothers day special. After the cash took my payment. She then told me they had limited stock as well as they had no coffee​ to give me with the donuts. I then asked well cant you make and the women said no we cant sorry.
So I took the donuts I chose ( not the ones I wanted) and went home. When we got home, 3 of the donuts we ordered was hard and VERY stail... the other 3 were ok but not fresh. We are regular customers at ur n1 city branch and this is not the first time they havent had coffee and once again limited stock...

Im really disgusted and would like some feed back as to why the service and product in this store SUX.

[protected]

Ref dd store:
3455 baltimore national pike,
Ellicott city, md
—
For the past 2 years I have been and other have been complaining to management that the wi-fi service is not operational, but all we get is 'really?' type response... so I am asking for the owner of the store to step up and keep his patriots happy by installing a new wi-fi router... the owner simply procrastinates all repair work.. no matter what it is, it takes forever to be repaired...in fact we as the patrons think it is funny, and now are taking guesses on how long it will take something to be repaired. if you go to other local coffee shops the first thing you will notice is there are many people sitting using their laptops - not at this shop, because people now know there there is no wi-fi - and it is hopeless complaining to the management; why bother, nothing ever gets done. owner needs to placed on-notice for he is becoming a joke now with the patrons. another example, is that one of the 3 front access doors has been of out-of-operation now for nearly 4 weeks... this is something that could be repaired very easily within in a couple of days - but oh no not at this store. we (the patrons) are taking estimates among ourselves that it will take 10-14 weeks to repair. the owner is all about putting money in his own pocket rather than making the customers happy... all the table tops 'wobble' and someday their will be a lawsuit filed against the store because hot coffee stilled on a patron; nearly happened over a week ago... a patron was mad because he spilt coffee on himself because the table top wobbled... the only table that does not wobble is the 'handicap table' which is secured to the floor, and by the way does not have a handicap label on it (it used to). the annoying part is, you find handicap people need to sit at that table and have to use a wobbly table because their handicap table is being occupied. shameful to be honest. management not paying attention to customers comfort and safety. patron should not have to complain about these issues, management should take care of the matter in an expedition manner.. the owner is clearly at fault. please please see what you can do to at least get this issues repaired and have a new wi-fi router installed - keep the customers happy!

This has happened within the last 3 weeks. First, week one I stand in a long line get to the counter and I am told I cannot get a large iced coffee because they are out of cups. Next time, I go there I am told they have no iced coffee. Then I want a breakfast sandwich and a coffee, I am told no breakfast sandwiches were available because they are short staffed, keep in mind I was the only one in line. Today 5/2 was the last straw I ordered a bacon egg and cheese on a plain bagel and I am told they have NO BACON. How does one run a business this was. Well you have lost my business and I am sure many others...

The address of this Dunkin donuts is 275 New Lancaster Rd, Leominster, MA 01453

I worked for several months at the Dunkin' Donuts on East Mcnab in Pompano Beach Florida . The manager Ana screams and yells at the employees like it's nobody's business. She embarrasses customers by calling them fat. I don't understand how someone like that could be a manager ans the store owner just let that go. She gets aggravated when people have a slightly change in the order. Customer service? That's a joke she argues with customers when her employees mess up an order. The corporate office seriously need to check how that franchise store is being run. There's flies on the Jonah is not some kind of health code that store should be shut down .

I went to the dunks on Portland avenue in Dover, NH. To get a coffee and a bagel, the girl hat help me was wonderful. But the young man working drive thru was using vulgar language and swearing a lot said the F word multiple times and used the C word. When I asked the girl who waited on me his name she told me it was kaleb. I was very unsatisfyed because in had my 2 smal children with and he was talking about getting high outback. I don't think I'll ever go to that dunks again due to this. I was a regular customer there too.

I came to the Dunkin Donuts on Jeffersonville in Louisville before heading to the Louisville marathon. When I ordered a sandwich on a bagel, the cashier rudely told me they were no longer making sandwiches because they didn't have anymore gloves. She continued to text on her phone before I was waiting to order and then rudely told me "we can't make anything else. We don't have gloves"

4/28/17 - Im writing to say that I have had my last visit to Dunkin Donuts today. I have been frequenting Dunkin Donuts in Canton, NY since it opened several years ago. As of lately, the same managers are still there, unfortunately. The customer service continues to worsen and today was the worst. The managers are rude, they yell at their employees in front of customers which then upsets the employees to distract them from their jobs of getting orders correct, etc... I feel that there needs to be some major changes in this store in particular, and there should be much more training on customer service with all of your employees, managers included. Several others that have been frequented this store have had the same complaints and are also getting their beverages, etc... elsewhere. I hope that you will seriously consider this complaint and rectify it immediately in order to continue with your business. Thank you.

The dunkin donuts open 24 hours at 579 atwells ave #3, providence ri, 02909 is by far the rudest and unprofessional. The african american female who works the night shift should be fired, she doesn't have any etiquette skills or customer service skills, she burns the food and doesn't make the coffees or hot chocolates how you want them. The hispanic female who works as well is rude and doesn't know how to say "thank you have a goodnight" and always has a crappy attitude. I dont recommend anyone going here how many times does someone have to complain about the same thing from the same store until corporate starts investigating? unbelievable! start training the right people ..

I visited Store 350901 at 7512 S. Dixie Hwy, West Palm Bch, FL on 4/18/17 and ordered medium Cold Brew with cream and sugar at the drivethu. Store manager was cashier. The coffee was too dark and I asked for a creamer to go. The manager asked me to give her the coffee back. She looked at the coffee and said "It's coldbrew. It's supposed to be dark. What do you expect?" Then she handed it back to me. This manager has been rude many times in the past. She is defensive to the point of offensiveness. I consider her behavior both unnecessary and unprofessional. This is also a very poor example to set for the staff. The manager should set the tone for good customer service not the opposite

Your Shift Manager Adrienne Locklear from Dunklin Donuts in Hyannis, Massachusetts on Main Street is/was rude and refused to resolve my issue with being over charged for dozen of donuts she is obviously on drugs of some kind. Adrienne is from Memphis, Tennessee and has a felony record convicted of attempted murder amongst other felony charges, Dunkin Donuts should be more thorough on the people they hire.

So my father had went to dunkin donuts to get a vanilla bean colada and when i looked at it was a large with wipped cream. I had ordered a small with no wipped cream and when i tasted it, it tasted like coffee. I went there many times and never had this problem and i had ordered a chocolate donut with sprinkles. It came out to be a strawberry frosted dount. So i got the wrong drink and donut.

I went to the Dunkin Donuts, in Derby, Vermont, today, April 19th, 2017. We ordered 2 coffee rolls, asked for them to be warmed up, which was no problem, but when given the order, it was given in a paper bag. We assumed it was because the server thought that we wanted takeout. So we went back to the cash, and asked for plates and forks and were told Dunkin Donuts doesn't have plates (Styrofoam or otherwise) and doesn't have forks. Really? For something as sticky as a coffee roll? Is this a policy of all Dunkin Donuts? The coffee roll was very good, just very sticky to be eaten with your fingers.

I was in to the Chambersburg Dunkin location yesterday around 11am and asked for an iced vanilla coffee with extra cream and sugar. When I received my product it was darker than blacktop. I spoke to a blue shirt, Asian girl, I believe her name tag said Sara and she stated that I was wrong in how I ordered. For one I don't think a customer should ever be told they're wrong. And for two, I ALWAYS order my drink the same way and it's made right. I came back tonight in hopes that this Sara girl wouldn't be working and around 9:35pm the doors were locked and the store was closed with no signs of anybody. I reread the door and saw that the hours are until 10pm. Not sure why the store closed but maybe Dunkin should learn to live up to its expectations. I WILL NOT be returning as long as this girl has any authority. I'm sure she was the one who had the idea to close early.