The complaint has been investigated and
resolved to the customer's satisfaction
DSTVaccount query

S Review updated:

My account gets suspended every week because the February amount does not reflect on their side. To get the account re-installed I get charged R50. Every week I spend atleast R30 on phone calls trying in vain to sort this matter. I have faxed a dozen times the proof of payment but no one ever calls back- but the Customer Care personel always promise that someone will call within 24 hours. In the mean time the arrear keep going up.


  • Ol
    Olga munyai Nov 09, 2020

    Dstv people thy cannot help on refund I keep on calling them for my refund until today nothing refunded. All Paper work have sent thy will tell u about network problem when it come to be refunded yur money and all call center thy will tell u that the money is processed but u will never receive nothing at the end of the day I have 10 days know weating for my refund

    0 Votes
  • De
    Dennis Palm Oct 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Dennis Palm
    ID No. [protected]
    Customer No. [protected]
    Smart Card No. [protected]
    I subscribed to Compact Plus and the fee of R519.00 is paid by debit order every month. The debit order that went through on 02 October 2019 was for R1099.00. I`ve contacted Accounts twice about the matter and they confirmed that there was an overcharge of R580.00 on my account and they informed me that Finance would contact me to rectify the matter. It is now the 9th and I`m still waiting for Finance to contact me.

    0 Votes
  • Ma
    Mamoloedi Oct 04, 2018

    I have 2 decoders one on access and the other on compact, I wanted to downgrade the one on compact to access as I can't afford, went on the self service and downgraded. It showed it was successful and I made payment. I checked again it hadn't changed and I went to contact us and requested assistance. Received call but my daughter answered as I had gone to the shops. She explained what the issue was and was told we can not downgrade as it was now the 2nd. I then decided to disconnect it all together, guess what I can't even do that. I mean it's goin to get disconnected anyway so why can't I do it myself??? It's actually ridiculous to say the least. When I get disconnected I will not reconnect.

    1 Votes
  • Th
    Thobani May 29, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I was an employee account holder, until the discount was taken away, which led me into downgrading to a compact subscription, on the month of April the correct amount was deducted on my account which is a compact subscription amount, but this month which is May, a premium amount was deducted from my account which is wrong since I am subscribed to a compact subscription and I only get compact channels. I need someone to answer to this and be reimbursed

    2 Votes
  • Mp
    MphoL May 13, 2018

    I am so done with this dstv thing...I called 8 times trying to get the E143 error code cleared out. I used about more than a hundred rand the whole day talking to about more than five different consultants. Guys I am paying a lot of money for a bad service. This is my worst experience ever. The systems are inaccurate saying I owe about 1800, I mean really? on premium plus an extra view. I got disconnected now only one decoder has been connected. And now these people even if your call gets cut they would never get back to you. I think I will terminate my account. It's a lot of hussle...I don't have the energy.

    0 Votes
  • Ke
    keneuwe Dec 08, 2013

    Why is twilight breaking dawn part2 not playing, ? If I knew this would be the case I would't have paid the notice, apologies nothing..wher's the loyalty, ..never again!

    0 Votes
  • Bo
    boitumelo isaac bontsi Aug 03, 2011

    paid acc [protected] but no service from dstv channels only black screen

    0 Votes

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