Toyota
reviews and complaints

I was attempting to purchase a 2011 Highlander Hybrid from Andy Mohr Toyota. They advertised the car on the Internet for $35, 784. I received correspondence from the sales representative, Rick Sullivan, that the MSRP of $38, 929 included the destination charge of $810. On the Internet, when I add the price of $35, 784 + savings of $3, 145 I get an MRSP of $38, 929. This indicated to me that the destination charge was part of the savings they were advertising. Upon trying to purchase the car I was presented with an invoice which showed a destination charge of $810. When I explained the situation I was referred to the small print on the website. The deal was cancelled and I lost $100 on a plane ticket reservation and about 8 hours of my time arranging the deal. MSRP. Just got off the phone with the General Manager, Erik Spersrud, and he treated me like crap. He kept referring to the fine print and basically said he could read it fine, why not me? I replied I am a lot older and probably don't have as good of eyesight as him. Though Toyota USA Customer Satisfaction was nice on the phone I have my doubts that there will be a positive outcome for me. BUY FORD ESCAPE HYBRID.

Such poor customer service that they just lost a lifelong customer.

I bought my very first new car from Jim Coleman -- a 1997 Corolla. After buying my next few in California while I lived out west, I returned to DC about 3 years ago and found myself needing to buy a new Corolla in March 2010. I returned to Jim Coleman after comparing prices at all of the area dealers (out as far as Manassas and Baltimore). Peter Lee was the salesman who helped me. He gave me the usual salesman stories (e.g., how he himself wanted to buy the VERY car that I was buying but he was forced to hold off on his own purchase so as to allow me, the customer, to take priority (SURE, Peter), and how a little elderly lady who bought a car from him had let her battery go dead and called him in the middle of the night to tell him the new car didn't work, and he OF COURSE answered her call and helped her out of her jam, because he's that nice of a guy and because customer service is SO important to Jim Coleman). But, [censored] sales tactics notwithstanding, the price was good and the transaction was smooth, other than an error on the paperwork indicating my delivery date on the car was several weeks prior to the day I actually picked it up.

I've spent literally the last 6 months trying to rectify this simple mistake (as it affects my warranty). It should be easy for them to handle. Peter, who used to immediately answer my calls and emails before he had the sale, has managed to ignore the vast majority of my inquiries now that he already got his commission from me. I even simply asked him to tell me who I *should* be communicating with (recognizing that he is not a customer service rep), but he failed to answer even that question or direct me to customer service -- instead he just ignored me. I contacted main Toyota headquarters' customer service after 4 months of being ignored by Peter, and they opened an official case and promised me that someone from Jim Coleman's customer service department would contact me within 3 business days. A month passed and (surprise!) no one had contacted me from Jim Coleman, so I wrote a formal letter addressed to Dale Kerns in the customer service department, asking for assistance, giving them the case number, and specifically saying I had been a loyal customer for 15 years (I even brought my car in for routine maintenace in Bethesda just to give them my business, despite living in Virginia), and asking simply for ANY communication from them even if there was nothing they could do to help me. It has now been a full month since I mailed that letter, and not a single word from Jim Coleman.

I will never return to their dealership for another purchase, or for service, because they have such terrible customer service. If you do decide to buy a car from them, make absolutely sure that there are no issues that you will need to have taken care of later, because once they have your money they will drop you like a hot potato.

If you want good customer service, then don't bother buying a car from Dry Ridge Toyota. The customers are definitely not their priority. If I could go back in time, I would have purchased my car from Kerry Toyota.
I purchased my 2011 Sienna van at the end of 2010. Early in 2011, I was invited to a "New owners event" where supposedly they want to make you feel special. Well...that's the last thing they made me feel. I submitted by RSVP for the event, rearranged my schedule so I could attend it, spent $25 for carryout food for my family for dinner, and then drove the 30 min. to get there. As I entered the service area I am told the event was cancelled. Needless to say, I was very disappointed, especially since no one had taken the time or courtesy to call me or e-mail me of the cancellation.
The next day I contacted Dry Ridge Toyota to relay my dissatisfaction. I personally called the owner, Rob Marshall, and other than a very brief "I'm sorry", he then proceeded to say that he would check with his assistant, Ashley, to see if I was telling the truth that I had not been contacted and get back to me. I was appalled by this lack of trust in one of his new customers. Apparently he never took the course "The customer comes first and is always (or at least usually) right?". To add insult to injury, I never did hear back from him. He obviously did not care about my waste of time, gas, and everything I did to take the time to attend this non-existent event.
Now, every time I see their commercials I cringe. He spends huge amounts of money to advertise his business that offers great customer service which couldn't be further from the truth.
However, to be fair, the service side that handles repairs were very professional and courteous, so I have no complaints from that side of their business. They could definitely teach their owner a thing or two about how to treat their customers.

I went to service my car due to having the engine light on. They tried to convince me to get over three thousand dollars of repair, but the cause was the thermostat. I agree to have the thermostat because this was the original reason for the engine light on. I als0 agreed to have them change gaskets due to leaking. They told me they would clean the engine after they completed the work. To my amazement the parts costed one hundred and fifteen dollars and labor was eight hundred and five. I pull off after verbalizing that i felt they took advantage of me. I get half a block away and my car shut down on me and i couldn't get in back on. Now take into account that i have taken good care of my car and it has never ever left me stranded. This whole process took three days and they expected me to pay for one day of the rental car. How do they expect this longtime believer of Toyota to continue when they ripped me off! Attached is pic of my dirty engine.

TOYOTA JAPAN LOTTERY
Customer Service Department
Affiliate of Toyota Branch China.
28 Tanfield Road Tiaxiu lio Beijing China

PRIZE AWARD NOTIFICATION

DEAR Sir/Madam

We are pleased to inform you of the announcement made today, You are among the winners of the TOYOTA CAR INTERNATIONAL PROMOTION PROGRAM Participants were selected through a computer ballot system drawn from 2, 000, 000 email addresses of individuals and companies from all part of the world as part of our electronic business Promotions Program.

As a result of your visiting various websites we are running the E-business promotions for. You/Your Company email address, attached to ticket number [protected]-6410, with serial number 3772-510 drew the lucky numbers [protected] and Bonus number 10, Your INSURANCE Number: FLS433/ 453L /GMSA and consequently you won in the Second Category of the TOYOTA FORTUNE LOTTO DRAW.

You have therefore been approved for the payment of the sum of US$1.000, 000, 00 in cash, including a Toyota car which is the winning present /amount for the Second category winners. This is from the total prize money of US$12, 650, 000.00 shared among the international winners in the Second category.

CONGRATULATIONS!
Please be informed that your won fund of the sum of US$1.000, 000.00 is now with the payee center. Contact our agent and give them your full names so that they will re-insure your winning fund under your full names. Together with the port where your winning car should be shipped to.

To begin your claim, please call our claim agent or send email immediately to:-

Dr.Don Morrison.(Claims Agent)
Foreign Services Manager,
Transglobe Finance Securities
Email:- [protected]@yahoo.cn
Tel: +[protected]

1. Full Name:—————————————————-
2. Address:————————————————
3. Occupation:—————————————————
4. Age:————————-
5. Sex:—————
6. Nationality:————————————————-
7. Country of Residence:————————————————
8. Telephone/Fax Number:——————————————-

NOTE: In order to avoid unnecessary delays and complications, please remember to quote your reference and batch numbers and other information provided above and below in every one of your correspondences to your claiming agent.
Congratulations” once again from all our staff and thank you for being part of our promotions program.

Sincerely,
Mrs. Jennifer Brisdon
Online coordinator
www.Toyota.com.cn

Run do not Hide ! ! ... from "Toyota of McKinney" TX...or you will get ' spiked'... by the so called sales mngr. AKA 'spike' ...no joke, thats the guys handle ! ! !...T shirt, shorts, 3 day growth of beard, .. ( who hired this guy ) He`s the sale manager ! ! ! Looks like ex club bouncer who got beat up too many times, ...Yikes ! ! !

As soon as you start leaving he comes stumbling out, ..."whats going on " ...hey wait a minute, ...etc. Mechanics in back are dressed and groomed better than this guy ! ! Un frickin believable ! ! ! ! ...run

Save your money, .go buy a Nissan ! !

Sejak beli hingga sekarang masalah alignment tak boleh diselesaikan. Keluar masuk pusat servis berkali-kali. Masalah tersebut sama juga. Tak selesai. Stering tarik ke kiri dan sukar untuk kawal bila pandu 100km/j ke atas. Pergi ke pusat servis di SP Selatan asyik adjust itu ini saja. Mana Warranty yang dijanjikan?.

I bought a pre-owned Honda Ridgeline from Coggin Toyota in late July and what I thought was an extended warranty (5 yr / 60k mile) from an outfit called Fidelity Warranty Services. After getting home to read the 6-page FWS contract and research the company, I immediately contacted the dealership and cancelled the contract. STAY AWAY from these contracts, people, unless you understand every word and are still convinced they're a good deal. Don't fool yourself into thinking it's something it's not.

My gripe has nothing to do with losing money (I didn't in this case) … it has everything to do with trust. Call me old-fashioned but I do business with people I trust, and because Coggin Toyota peddles these shameful extended warranties, they are NOT to be trusted. Go research Fidelity Warranty Services on the internet and you'll see what I mean.

What consumers (including myself until now) don't understand is that these so-called extended warranties aren't really warranties at all. In fact the FWS contract clearly states "this is not an insurance policy, a warranty, or guaranty" … What they are is an illusion … Coggin Toyota is the master magician, Fidelity is the sneaky prop, and you are the gullible, wallet-opening audience.The illusion goes like this: Contrary to dealership jargon or your own perceptions of extended warranties, you are NOT extending the factory warranty of your car. And contrary to whatever coverage you purchased (in my case an extra 5 years, 60k miles), you are likely not "covered" for repairs up to those limits. The main reason is because of a convenient yet rarely recognized clause in the FWS contract that says mechanical breakdown (i.e. the failure of a covered part) "due to gradual reduction in operating performance as a result of normal wear and tear" is only covered "prior to the vehicle reaching 50, 000 miles." Put simply, breakdown caused by wear & tear is NOT covered after 50, 000 miles … those repairs fall squarely on your dime unless you're banking on FWS feeling generous. And guess what, most factory "bumper to bumper" warranties run for 36k - 50k miles anyhow, so thanks to the clever little 50, 000 wear & tear cap, your so-called extended warranty from FWS probably expires around the same time as your free factory one.

Sure, FWS will cover repairs up to your contract limits if the mechanical breakdown was clearly caused by "faulty workmanship or materials provided by the original vehicle manufacturer", but those kinds of problems usually show up very early in a vehicle's life and almost always fall under the factory warranty, not FWS. If they show up later (say at 51, 000 miles), good luck convincing FWS that the part failed due to faulty workmanship / materials even though the part survived the first 50k miles and undoubtedly at that point has undergone considerable wear & tear. All FWS has to do is say, "Well that bad transmission had some wear & tear on it, so, sorry, claim denied."

And, yes, keep in mind that FWS decides whether to pay a claim, NOT you, and NOT your mechanic. Since FWS already has your money, their only real incentive to pay your claim is to not get sued, which isn't much incentive at all since you signed away your rights to a trial by jury and to class action lawsuits when you entered the contract. FWS's lawyers aren't stupid, so you're best defense is to avoid buying FWS contracts all together. And if you think you're dealership is going to make FWS pay your claims, well think again … more than 170 dealerships across the southeast are already in bed with one of FWS's sister companies … but that's another story for another day.

When I read the many complaints about FWS on the internet, I often see comments like "Fidelity didn't honor their warranty". But what these people should really focus on is that Fidelity DID honor their warranty … They did exactly what their warranty said they would do, which is to deny claims under the 50, 000 wear & tear cap. Consumers are understandably upset at FWS because they were sold the illusion of an extended warranty, peddled masterfully by dealerships like Coggin Toyota with words like "peace of mind" "bumper to bumper" and "best warranty in the business". Illegal, probably not, but the whole act is unquestionably dishonest and misleading.

It's a shame that companies like Fidelity build an entire business model around crafting a product that pretends to be something it isn't, but even more a shame that dealerships perpetuate and extend the illusion at the expense of their own customers. Like so many others, I suppose Coggin Toyota has fallen into the mindset that short-term profits are more important than earning long term trust and loyalty from their customers. Is a couple hundred dollars profit from some sketchy 3rd party warranty really worth losing my family's business for life?

If trust is important to you, I suggest you car shop somewhere else and stay clear of any Fidelity service contracts … unless of course you enjoy being tricked by magic.

While driving at 25-30Km/h in the center of Turin, Italy, the left side airbags suddenly and inexplicably burst. After repeated phone calls and emails which went each and every time unreplied I managed to have the vehicle checked by a Toyota inspector (after a month and a half), managing with great difficulty not to have my car stopped in a Toyota center waiting for the guy to come from Rome taking all his time (they couldn't give me an estimate for the waiting time), and after being reassured (as if I didn't know) that the car had not been involved in any crash or other event that might have caused the airbags to activate, I was told that I'd get an answer about the possibility of having the problem fixed (the car is no longer covered by the factory guarantee being 4 years old) within a week or two. Now that two more months have passed and no one has answered my repeated calls (the people answering at the assistance toll free number keep telling me it'll take one more week, and this is going on forever) I keep driving a car that has no airbags working (even if only the left side ones have burst all the others are inactive until the system is reset) and that has the upholstery half detached on the left side where the airbags have come out.

My husband and I had our 2nd appointment with our salesperson @ Middletown Toyota. We sat down to negotiate a lease agreement for a 2011 Toyota Sienna.

We wanted to offer another monthly payment option for the lease w/ a new down payment. We told him what we wanted; the internet manager then came over after hearing us use his name and told our salesperson that they would match the offer that we had given them. The offer we submitted came to us from another Toyota dealership who we went called to comparison shop. Our salesman WROTE DOWN our aggreement on the lease contract paper and verified with us TWICE that all of the terms were correct. After waiting and handing over a check for the down payment, we told that they weren't sure about our approval for the lease, but they needed us to call the insurance company for our proof of insurance cards. When we finally ended up in the finance person's office she showed us the contract w/the lease terms on it and they had WRITTEN OVER our original agreement. When we became upset the salesman tried to make it seem like we were the ones pulling a fast one and that he never agreed to the original offer we made. The finance girl and our salesman were extremely disrespectful and rude. I absolutely do not recommend Middletown Toyota to anybody. Do not let them bait and switch your contract...review everything!

My driver side glass fell and broke for no reason in 2006. My car was parked in the mall, and when I opened my driver's door the glass fell. Now I realized why the glass fell, it was a defective bolt. It was on Toyota's recall list. I sumitted my claim to Toyoto on 10/08/2010. I did everything they asked my to: copy of my invoice, copy of my registration, and bring my car to the dealership for them to double check. Going back and forward with phone calls for at least 5 times, everytime they asked for different documents, they still denied the claim. Everytime we talked on the phone, they always said we have enough information, but a couple weeks later, the claim is denied again. Claim #[protected]. If I do not get this solved, I will call the media and let them help me with my problem.

Brakes - apply the brakes @ 60 miles per hour the car's front end shakes and you feel as if your going to lose control of the auto, went to the Dealer they told me they couldn't replace the brakes without charging me and was told I still had over 80% of the brakes( that the brakes were WARPED ) but my warranty had run out( in other words my breaks were not used that much) so they said the other option was to rotate the rotors and sand the pads I did that and the problem is the same it's a 2007 Camry 6cyl had under 30, 000 miles w/ all the extras. >>> I feel this should be a recall

RAV4 Base 4x4 4Cyl with (QV)ExtraValuePackage + (TH)3rd Row Sears + (CF)Carpet Floor

Referred by a friend who was shopping EastCoast at the time, EC gave us an internet quote of 23, 900$ & insisted TWICE that if we came in, we'd get a better quote. So with a good starting quote and the incentive of a better one on top of friendly referal, we rented a car, and drove the family from NY to NJ: Mommy Daddy w/ a 3yr old & 4yr old.

Sure enough, when we get there, everyone seems very friendly. In fact for the most part throughout the entire experience, nobody we dealt w. got nasty, which is a pretty big thumbs up for them on that part. But that certainly doesn't mean they didn't try your usual tricks of the trade, they just do it in a calmer tone and a smile on their face. Their attitude and tone DEFINITELY dimmed considerably after we signed the Buyers Order WorkSheet. So I informed them of our internet quote, & Rolando (salesguy) comes back & agrees we can have it at 23.9K. But we reminded them that we were told we'd get a BETTER quote if we came in, so he went away, came back & again.. 23.9K & says it's a REALLY good price already, stating the internet quote is usually just a teaser to get ppl in, they usually don't honor eQuotes. So we insisted we're here today for a BETTER one & he "jokingly" said "so if I drop 5$ off, will that be a better quote?" & I chuckle along and remind him I'm looking for something reasonable here. He leaves & comes back dropping only 50$. So I asked for something closer to 23.5$. He says he'll throw in 1yr free maintenance @ every 5000/mi. I asked him to show me his invoice price on the car & he replies that knowing the invoice price doesn't matter (& never showed it either). I'm frustrated they're barely budging and said if they agree to 23.7$ (midrange betw MSRP & Invoice) then & I'm sold.He comes back w 28K but only 1 oil change. Yes, I'm a pretty bad bargainer, probably why I hate it and almost never do it, I usually just walk out when I'm not happy w. the 1st price I hear.

He then whips out a referal postcard that gives 100$ each to the referal & the referer asking us to tell our friends to buy from EC also. Rolando also mentions he works ONLY off CustomerSatisfactionIndex (CSI) and does NOT make commission (which is probably a lie). So I mentioned my friend actually referred me but he hasnt bought the car yet, if we can redeem the referal promo. Rolando runs off for the umpteenth time to ask. Returns with a NO, he has to have already purchased. So Rolando brings up a great idea, I could reverse referral my friend & it'd be the same. GREAT IDEA! I'm SOLD! 23.8K -100$ referal bonus = 23.7K ... we begin the Buyers Order Worksheet.

I casually text my friend notifying him of the bonus only to find out he already closed on the deal w Sales-Larry TWO days ago. So I backtrack while Mommy goes over the forms, asking for the referal bonus since he DID buy the car already. Rolando-Off...Rolando-Returns, NO, I MUST have his referal card. Mind you, this is a VERY simplistic postcard w/ no T&Cs nor offer codes on it, nothing, just a plain postcard with one sentence simply stating the 100$ each offer and "Rolando" scribbled in sharpie across the bottom, he has a ton of these (untagged) in his drawer.

So I pleaded, it's a simple card, just fill out my friend's name and we'll call it a day. He refuses, says "the guys" in the back won't allow it, also said 100$ comes out of Larry's pocket & he won't do it. I remind him this is a LEGITIMATE referal & the only reason I contacted EC was b/c he mentioned it, and only came in b/c they offerd better quote in person. Things start getting tense over this 100$(x2) referal promo, and while Mommy is on the phone w Insurance, I'm still back & forth w/ Rolando. At the same time, he's trying to keep the paperwork moving w/ mommy while he argues w me. Rolando insist I STILL have my 100$ as long as I still give it to someone, and ofcourse I said NO, I don't kno anybody else whos anywhere near the market for a car..and to convince them to come to EC (especially after they BARELY budged on the quote)?..

i get on the phone w my friend about the referal and turns out he NEVER even got a referal card! I bring this up and he calls my friend a LIER insisting EVERYONE ALWAYS gets a referal card. NOW, I'm being questioned about the legitimacy of the referal, saying EC MUST have the referal card to kno it's a real referal. So obviously, I remind them I have no idea who Larry is, yet I was able to mention him..and ofcrouse they respond "theres a lot of Larrys". He comes back & forth talking w/ "his guys" and I'm on the phone w. my friend about the referal. Rolando then asks me what car was bought and what name, so I gave it and they looked him up. Rolando comes back "He didn't even pick up his car yet! THAT's why he didn't get his referal card!" (now mind you, they are now ADMITTING he didn't get a referal card...ALSO, mind you, I'm not even in the F&I office yet, but I have a referal card in hand). They're all aggrivated that I won't budge, accusing me of renegotiating, while I remind them that the 100$ was factored in to my decision to buy. At some point they agreed to honor the referal bonus saying my friend will get his 100$ when he comes in to pick up his car (on their word).. and I got 100$ off 23.9K so it's settled. Can you imagine that? they justified my bargain price with NOW substituting it with the referal promo. so I had to REPEAT ..AGAIN (probably at LEAST the 5th time by now) that my decision to buy was INCLUSIVE of this 100$ referal bonus. Much of this is probably out of order because they just kept coming back with SOOOO many excuses just for $100 that they would have otherwise given out easily if they had simply given the postcard to my friend who wouldve have SURELY given it to me.

He goes on to tell me I can give him MY card, and we'll both redeem when he picks up his car. Ofcourse with nothing officially in writing, they can conveniently forget or deny us with some other nonsense made up "rule" AFTER I drive off the LOT. So I work it out w my friend that I'd leave today empty handed and come back with him when he picks up his car to ensure he gets his referal bonus, and I get my 100$ also. This gets them all nervous so "the guys" behind the desk calls me over and lectures me on bickering over so little and being unfair to them (which in perspective, while it's 100$ to me, it's probably less than 15$ in commission to them), and how they'v given me such a great deal and saying I'm accusing them of making empty promises (which I didn't, merely stating that with no official documented promise of $100, anything goes.). So after his little lecture (i guess this is what you have to put up with being in your mid 20s, everyone thinking you're an idiot pushover punk), he said he'll do me another "favor" and he'll put it down in writing that upon pickup of my friend's car, he will be honored 100$ referal bonus and me my 100$ bonus as well and this will be noted at the end of the Paperwork that will be signed in the F&I office. Funny how this "favor" of his is exactly what I've been asking for over the past hour. But ofcourse I don't get my written promise right away, it'll be noted later on which allows them the flexibility of conveniently "forgetting" or have more time to come up w. another excuse while they keep me moving closer to buying this car.

OFF into the F&I room:
we signed a few blank forms (which were pretty harmless, for now), and we get to the arbitration contract. I refused to sign in favor of Arbitration and tossing my rights to sue (as recommended by many carbuying guides) and was told I HAVE to, it's required by Toyota. I insist it's not necessary so the F&I accuses me of being "difficult" and went to talk to someone about the arbitration. He comes back and tells me again, I HAVE TO sign it otherwise we can't go thru with the purchase. so I reluctantly agreed so we can move on. then we stumble upon signature for VIN Windows Etching and I refused knowing it's a notorious optional addon. He casually tells us it's already included in the price of our car, I don't have to pay any extra for it. what he REALLY meant was they had already charged the added 175$ on TOP on my 23.8K$ on my Buyers Worksheet carefully labelled as "THEFT DETERRENT" for 175$ and I couldn't believe I had overlooked that. But it was so carefully hidden, even the 175$charge was typed in under another value that was "XXXXX" out so my eyes musTV thought whatever charge was originally there was waived. I had to reword my question 4 times before I could get him to specifically say I was charged for it. YET STILL, he insisted it's required, and everyone gets charged for it and he can't charge everyone else for it and not me. I asked him to point out to me where the charge was and he directed my attention to the Buyers Worksheet where I clearly point out to HIM that it DOES indeed indicate "(OPTIONAL)". He goes back out saying he needs to talk to someone about it again and finally comes back with Rolando my original Salesguy and this time both of them confronted me and said windows etching is a must and if I don't want to pay for windows etching, then there's nothing they can do, and I can't buy the car. At this point, this is the third time they have told me I MUST or I CANT buy the car, and I'm tired of it. Either they think they're calling my bluff or they're genuinely tired of dealing with me (which I kno was quite some frustration for such little things, but however, they were all little things that they tried to force me into and refused to back off when I said no).. so after 6+hrs with my girlfriend and 2 toddlers, I called it quits in the F&I room. If I'm already having in F&I over windows etching, I don't want to kno what else they'll try once we get down to financing and warranty and everything else. Seems they were trying to take advantage of knowing we're 1st time buyers, young couple w kids, expecting us to be ignorant.

Incident = On 1/19/11 My 2005 Prius began to shake while driving on surface streets. I pulled over checked the car but saw nothing that would cause the shaking.
I then started the car and began to drive. The shaking started again like an unbalanced washer. I took the car to Hollywood Toyota. Toyota checked the car and indicated that 2 Spark plugs had gone bad and that 2 Ignition coils had shorted out. As a result the engine had carbon deposits and needed extensive cleaning.
I have done all scheduled maintenance to Toyota specification.

As a result i contacted Toyota's offices to voice safety concerns. Were there any other similar reported incidents and do they consider any safety issues. Didn't get a clear answer at all from them. Toyota once again is in denial with Prius problems.

Damage Resulting = Cost was $989.81. I feel that Toyota needs to reimburse me for these repairs. Had this happened on the freeway results could have been different. I complained to Toyota and they have offered me $348.10 off the total work.

Its not just a money issue its a safety issue as well.

The second Toyota I purchased from Fred Anderson was a 2006 Corolla. No problems until a few months ago when the engine began shutting off while in motion. I had less than 50k miles on it at the time.

Took it to Fred Anderson's service department after making a few visual inspections myself, as well as discovering an upcoming recall for the ECM.

The symptoms of the recall included.. wait for it.. engine stall while driving.

I made sure my service advisor, Wellman Munoz, was aware of this recall when I first dropped the car off. He called me later to let me know that their tech had called Toyota for help, and based on the codes in the car's computer I needed to replace all four ignition coils. I mistakenly trusted their judgment and two weeks afterward, my car cut off on me AGAIN while driving.

If this service department had been looking out for a repeat customer, they should have replaced the ECM first. Now I'm out $650 and still trying to get it back. The service manager, Charles Sigmon, told me to try to get my money back from Toyota. This would have been an acceptable answer if the ignition coils had fixed this serious safety issue! Instead, the ECM fixed it, just as I suggested in the first place.

Fred Anderson has seen the last of me. I'll never be able to trust their service department and I will not purchase vehicles there again.

We received a loaner because our vehicle would be in for repairs for at least one week. On December 31, 2010, I noticed that the Illinois license plate would expire at midnight of January 1, 2011. I called Elmhurst Toyota and informed them that I would not be able to drive the vehicle legally after midnight.

They informed us there was nothing they could do because they didn't have any replacement stickers and it would be okay to drive. I informed them they were wrong and I could be ticketed if I was driving the vehicle on expired plates. The service department said they would pay for the ticket if one was issued. The vehicled was parked and never driven for the weekend.

On Monday, January 3, 2011, I called (10:45am) the dealership and asked to speak with the General Manager and I was informed that he was with a customer. I was given his voicemail and in turn, I left my contact information. At approximately 2:30pm on the same day, I called the dealership back and asked to speak with the general manager once again. I was informed that he just left the building to go to lunch. I left my contact information once again and requested that he call me when he returned from lunch. I then called Toyota's Corporate Headquarters and during the recorded message, they suggested I call the dealership and speak to the Customer Relations Manager. I called Elmhurst Toyota back and asked the operator to connect me with their Customer Relations Manager. The operator had no idea what I was talking about and transferred me to the service department. They had no idea who or what the Customer Relations Manager was. They transferred me to the finance department and they transferred me to the sales manager who then transferred me to some other person which ended up being a recording. I left my contact information and requested to have the Customer Relations Manager contact me.