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DriveTime Automotive Group
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2.2 315 Reviews

DriveTime Automotive Group Complaints Summary

91 Resolved
215 Unresolved
Our verdict: Engaging with DriveTime Automotive Group, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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DriveTime Automotive Group reviews & complaints 315

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Newest DriveTime Automotive Group reviews & complaints

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5:40 pm EDT
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DriveTime Automotive Group also known as bridgecrest

I was approved for financing through drivetime I was really excited to get this 2008 infinity ex35 nice, the problem was my payments were bi weekly and I got paid semi monthly I kept asking them to change the payment date so my payments don't fall behind but they wouldn't they are going off a payment schedule I no longer had which put me in a bind so they repo my car I got it back but they said my payments would be monthly now I was fine with I thought but they are not even paying the past due which I don't understand how I still have a past due when I paid them 1700 to get it back and my payments I made 3 payments combined was 1500, there only applying money to the loan so my pay due still there they just don't hold it against as long as you agree to pay on time, I made a half payment they took my car the next day I was pissed like really I had to call off unable to get to work and they just be like you can get it back there going off of a verbal contract not the original contract which I'm confused how they can do that isn't that illegal my credit is not the best but you just paying to rent a car because you never own it I want to take legal action against them as well

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L
3:47 am EDT

DriveTime Automotive Group sold me a lemon 🍋

I bought a 2011 Ford Fusion back in 2017 and from the day I got it everything was just falling apart. It started with the battery in the car, then I found out that It was programmed so if I did anything above 60 it will ding and my music wouldn't go loud as well. I called them and ask for a key and he said I had to buy one from the ford dealership. After a day I got it I started noticing that the door panel was a bit wobbly. So a couple of months later I was getting out of my car and the whole door panel just came off ( really embarrassing). Then Bridgecrest harassed me for $2.00 damnn dolllars. Calling me and my co signer back to back. I am all in for THIS LAW SUIT! [protected]@gmail.com

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Techwiz0615
, US
Sep 27, 2021 11:52 am EDT

I Bought a Kia and the engine insurance and Now 2months after I got it won't start the powertrain control module is shot and the parts are back-ordered what can I do I don't want the car anymore and it's crap I the door handle came off and things are falling apart on it.

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J
9:33 am EDT

DriveTime Automotive Group fraud

In February of 2016, I purchased a 2010 Ford Flex from DriveTime. I had less than perfect credit and needed something reliable/larger for my family and would also be driving to and from work (at the time less than 10 miles round trip). 3 weeks after I had the car, my husband and I noticed hail damage to the hood and the roof of the car. At this time I should mention that 1)I kept the car in a covered carport until it left my property and 2)when I was being sold the car, they got it into their lot (it had to come from another DriveTime), and I wasn't allowed to test drive it/see it until they "cleaned it up", which lead to us looking at it in not the best lighting due to it getting late (that was our fault). Anyhow, I shrugged off the damage because I fell in love with my car, and at the time, I didn't think my payments were bad ($235 bi-weekly.). Fast forward several months and I start falling behind on my payment (my husband lost his job, and I'm sorry, but making sure my kids have water/power/food comes before a car payment). I call Bridgecrest (who took over for DT Acceptance Group), explain the situation, and they are very kind and help me to eventually get caught up. I still love my car, no problems, no accidents, no nothing. Life is grand. Fast forward several months later again, and I change jobs (long story short, I was going to be laid off, and I have a family to help provide for. I moved on so I can continue to provide). Again, I call Bridgecrest and they again help me to get caught up. I started my new job January of 2018. As time progressed, I realize that I cannot keep up with these payments and I truly do not have any other way around it but to voluntarily surrender my 2010 Ford Flex. I began my process by first seeing if I could just trade in the Flex because I knew either way that I would be upside down. I take it to a car lot and they only appraise the Flex at $3000! WHAT?! HOW?! They explain to me that there has been hail damage (which we knew) passenger side quarter panel damage, as well as some more damage down the passenger side. I ask the person to explain it to me, and apparently my Flex had been in an accident at some point. I know I haven't been in an accident, so by this point I'm furious. I've already paid more on it than what it's actually worth! I call Bridgecrest and let them know that I want to surrender the car. They try to help me figure out another way around it, but there is just nothing that will help. We get it arranged to be picked up and they pick it up that day. About a week or so later, I get a call from my insurance company. They proceed to ask me questions and tell me about DriveTime calling and filing a claim against me for "hood and roof damage, passenger side quarter panel damage, dent in passenger door, among other things...". Again, "WHAT?!" I explain to my insurance company that I knew about the hail damage about 3 weeks after I got the Flex, that it was there when we bought it (yet we were never told about it. Looking back, seems like the salesman was being a bit shady taking so long with everything, so...). I then proceed to explain to my insurance company that the Flex stayed covered until the day I had them pick it up, and there was no damage to the passenger side that I knew about whatsoever when the Flex left my property (I had them to come pick it up). My insurance company made note of all of this. Now, I'm just waiting to see what else DriveTime can come up with.

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9:39 pm EDT

DriveTime Automotive Group car purchase

I purchased a Nissan Sentra 2014 last year December 2017. I purchase this car in hopes to build my credit up but instead its turned out to be a nightmare. My car starting acting up on me in May 2018- five months after buying this car with only 82, 000 miles on it

Fast forward my car now need a new transmission. DriveTime sold me a car with a bad transmission. I took this car to SILVER Rock, some company they used- the day after I bought this car because as I drove off the lot, the car was making sounds. Silver Rock told me the car was fine.

I tried calling them back- letting them know I was having transmission pronlems- they shoved me off and told me it was my problem now. The car was As Is! This was clearly a lemon sold to me!
Not only do I want to sue their [censored] but I want to include the Lein Holder as well.

I've talk with Drive Time and Bridgcrest- both companies have ignored my plea for help! But yet instead they are inspecting me to pay monthly on a car I cant drive. I called them last Monday and asked to to pick the car up. I'm not able to pay for a transmission and s car payment. It now has been over a week now and the car is still outside my house. The car is dangerous to drive. It only goes 20 miles per hr. Oh i forgot this last bit here, they called me today saying that my payment was now late. Im like ma'am, i call you a week ago and ask you guys to pick up the vehicle. She then says- oh yea, the repo guy will be out to get it.

What She thought was I had changed my mine. Nope, come pick up this garbage you sold me. DriveTime knew the transmission was bad but they were banking om me getting iy fixed. No, not in this lifetime! Now before it goes on Auction for sale- they have yo fix it. You cost me money Drive Time- now you deal with it! They are a very deceitful company and that's putting it lightly.

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Update by PLisa
Jul 25, 2018 9:48 pm EDT

Unable to edit my complaint. Few mispelled words. I meant expecting, and another error word (to)

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6:57 pm EDT
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DriveTime Automotive Group car rusted out.

Making payments on a 2010 subaru legacy to find out the under carriage is all rusted out and I had to drop 2100 to repair the back axel. Now the front axel and and muffler is falling apart and I have had the car under 12 months. It seems I was told they do an inspection and test of the vehicle before selling it but a rusted out under carriage would make a vehicle unsafe to drive.

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2:48 pm EDT
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DriveTime Automotive Group 2009 mitsubishi galant

There's no use of complaining unless something is really going to get done. I got my car July 14, 2015 and they have changed financing companies like 2 or 3 times. and I have never missed a payment. EVER! I've already paid them $15, 698.00 called to get my payments lowered like they said and they wouldn't even do it. Told me to refinance my car but I can't do it with them or drivetime... WHAAAT! LUDACRIS! NOBODY IS GOING TO REFINANCE A 2009 VEHICLE ANYWAY.. JESUS TAKE THE WHEEL!

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7:51 pm EDT
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DriveTime Automotive Group took advantage of single mom paying 422 a month for a car

I recently went to DriveTime as my car was having issues . I bought a car from them . I felt like I was being taken advantage off . I traded my car in they said the trade in was 2700 which I still owed 2100 . That was 600 put down .they asked if I could put any more down abd I said no all I have is 300 to get me through till pay day, we'll they talked me into giving me the 300 which left me broke .i signed my contract in the computer. I received my paperwork and it said that the trade in was 3300 and I was told it was 2700 . Plus I put down the 300 all I had . My credit isn't the best, currently going through a divorce, I'm a single mom paying 206 every 2 weeks for the car. I just felt like I was ripped off . The interest rate is the same price as the car.

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7:21 pm EDT
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DriveTime Automotive Group 2013 ford fusion

Purchased a car 7 months ago from drive time and preparing for it's 4th visit to dealership for repairs. The car makes this noise and they told me that it was the flywheel. Few weeks later, the car is making this same noise and ended up replacing the entire transmission because of a messed up torque converter. Just got it out of the shop in May and it's making the same noise again and were preparing to take it back to the dealership to see what's wrong with it now. Can't afford to pay for repairs and a car note too. Thought by getting a newer model car, 2013 Ford fusion, it would not be this much to operate it. Within 7 months, this has been a total inconvenience and complete disaster. My son is the the military and he has to fight for his country and fight to keep this car running as well. It's ridiculous. This car IS a LEMON. What process must be started to initiate legal proceedings?

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9:55 pm EDT

DriveTime Automotive Group overpaying for a vehicle that I was forced to keep

I have had major problems with this company. I bought a chevy equinox and when I was close to paying it off I went back to them because I had serious problems with the vehicle. They traded it in for a chevy impala and told me I had 72 hours to decide if I want to keep it. Well I took it back the next day and told them I rather keep the equinox pay it off and have it fixed since I was about done paying for it. I was told if I didn't keep the impala I would have to start over from the beginning paying for the equinox. I signed a contract in which I don't have or ever received a copy of saing the impala would be paid for in 3 years. Now my 3 years is up they have added 10 months to it and had it repossessed and charged me 1400 to get it back. They or trying to charge me 20k for a 3k vehicle. Yes I do want to file a lawsuit against drivetime.

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2:11 pm EDT
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DriveTime Automotive Group 2011 sonata

Purchsed car in 2016, 5 months later car shut down on me going down the road. Had it towed, come to find out the whole engine had to be replaced. 5 months my car was in the shop. Next..gear shift not working properly. Stuck in park numerous times. Fast forward to last week, car is dead and will not start. Having it towed Monday. Family member said it looks like the starter or something electrical. Haven't had the car two years! I call Drivetime to see if they can help put me in a different, dependable, and safer car..they tell me no, not until principal is down to 4500. Drivetime sold me a very unsafe car and knew about it.

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3:55 pm EDT
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DriveTime Automotive Group purchase

Me and my husband were getting a second car we had decided on a Filat first they so okay we made arrangements to put down our down payment. The next day we came in gave the money and it was 400 hundred dollars less that had to pay. But, in the beginning they someone had to have license and my husband has his. Now here is the problem they didn't get the car

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4:53 pm EDT

DriveTime Automotive Group car purchased less than a month ago in shop 3 times

Hello my name is Lisa Duggan Lee.

Email address: [protected]@gmail.com.
I purchased a vehicle from DriveTime in Owings Mills Maryland on June 1st 2018. I have owned this vehicle less then a month, and the vehicle is currently in the shop, again!

I first took the vehicle in for a software update because my phone could not sync with the mylincoln application. I called DriveTime prior to taking the car to the dealership to ask them how come this was not taken care of when they took the vehicle to the dealership for the non working car horn, prior to selling the car to me. They didn't had no answers and the sales rep who sold the car to me happened to go on vacation. They told me it was under warranty and I should go to the dealership. Needless to say the software had to be ordered.

Approximately 7 days Later I noticed a squeaking noise when I turned the car to the right. The dealer discovered it was it was shocks and struts. So then I was sitting at the dealership waiting for my car to be repaired.

Then about a week after that the saying thumping sound I heard during the test drive seemed to reappear. The salesman told me that it was because the car had been sitting for a period of time. ( I have the car delivered from a DriveTime dealership in Washington DC, been delivered to the Owings Mills location.)

I took the car back to the dealership and they said I need it the entire back clutching system replaced. It has been with the dealership for 4 days. I hope to pick it up tomorrow.

I called DriveTime to let them know how much difficulty I was having with the vehicle and ask for the number to corporate. They put me on hold for 15 minutes and then ended up giving me the number to the loaning agency. I told them I was having difficulty and wanted the number to corporate and they gave me to a loan officer at corporate. Then told me I can send them pictures.

At this point yes I am very interested in a lawsuit against DriveTime in Owings Mills Maryland.
please contact me at [protected].

Thank you,
Lisa Lee

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4:21 pm EDT

DriveTime Automotive Group car

Lawsuit in action. Drivetime sold me a car and the wheel came off on the highway the next day. I contacted my lawyer and decided not to sue because they offered me another car. I was two weeks behind in payment and they repossessed the car and took my down payment. I have the paperwork stating they did a safety check on the first car which they signed. I almost died on the highway because if them. I have so much evidence against them for neglect. Even the police officer on the highway gave me a statement about the danger I was put in.

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5:25 pm EDT

DriveTime Automotive Group payment and cost.

I purchased an 2009 Toyota Camry from drive time here in Indiana.When I purchased the car it had an tag on it for 15000.00
When I got home I had noticed that they has added on another 15000.00 dollars with an apr of 21%.So when I got home. and called them the bank.said that there was nothing they could do.to change it and my payment s was 210.00 every two wks and they wouldn't change that either because I got paid every two wks and that is how drive time set up your payments if you were paid every two wks they would set it up like that with out asking you how do you want to pay your car payment

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8:01 am EDT

DriveTime Automotive Group car

My issue with Drivetime they took full advantage knowing it was my first time buying a car. I was told by multiple dealerships and people i got screwed. An even with my credit score the Apr was way too high. From being it's been in and out of the shop .And everytime they shut me down even within the time limit of returning it. I have every reciept, and even video with proof the car wasn't fully inspected. Dealing with Drive time has ffected me financially and mentally.Within those 30 days of getting the car its been on my credit. Which has made it hard for me to do anything with my credit. They screwed me so bad even if i wanted too trade the car being it was sold to me with 7recalls, they id so i wouldn't be able to trade or even give the car back witbout it effecting my credit.So when looked it up myself, and found recalls that people have had accidents, and died from.  No one at drive time cared. So
I even did my own research and i saw a few class action suits, where people had the same issue with Drive time. I feel like their giving me no other choice but to return the car  drive time(effect my credit more) get apart of a class action suit or contact a lawyer so she can help me out this  situation. I want nothing to do with them.

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7:57 am EDT
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DriveTime Automotive Group nissan versa

The finance of this car is way too high my car is worth about 4000 and I've had it now for about a year and half still owe 14000 and by the time I pay it off it won't be worth anything I think they're financing is like legal loan shearling or like one of those Indian reservation loans 700% I'm tired of paying for a car that mainly all my payment goes to interest

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2:25 pm EDT
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DriveTime Automotive Group 2011 chevy malibu

I do not recommend buying a car from This Dearlership. I have had the worst experience of a life time. I purchased a 2011 Chevy Malibu that broke down 3 weeks after purchase with 80, 000 Miles. I was glad I went with their extended warranty. After test driving the car around the one little block they take you down. Vehicle showed no signs of the engine breaking down or mechanical issues. After 3weeks and maybe 15 miles of driving car broke down on me and my daughter on the highway. Car was still under warranty and after 3weeks of waiting, warranty replacement company Silver Rock sends repair shop a broken engine and I was still paying a car payment that Bridgecrest was harassing me for while car was being serviced. I was also required to pay for my own rental until vehicle was done with repairs and was told I would only get reimbursed for 5 days of my rental and to date. I still do not have this issue resolved and is still in a rental car at my own expense. I have been in a rental since April 5th and vehicle down since April 3rd. After waiting and waiting and complaining about all of the money I was out of from the rental car and paying a car note for a vehicle I could not drive because I was being told by the financing company that they were gone to pick the vehicle up. I reach out to the supervisor at Drive Time Tyler he calls customer relations department after he yelled at me and took every complaint I had given about my situation personal and finally they agreed to allow me to come back to the dealership to pick another car. Once The dealership get the paperwork they were to give me a call. Which never happened, I was told by the nice lady in customer relations that she would get the paperwork done and over to the dealership within a hour. I was told by Tyler that it would be until the next day and I patiently waited in hopes of getting the whole nightmare over and moving on with a new vehicle. He gave me the run around and after getting upset with me for calling to see if paperwork had arrived he finally called me on Friday April 20th to pick up the new car. I went up to dealership thinking cool it's almost over, just pick a new car and the dealership has my 2, 700.00 down payment and I just need a new car so I could move on with life. Once I arrived with my husband and child at 6pm I was told by Tyler the manager that I had 7 deals in front of me and I had to wait until some one was free. I was like ok cool so me and my family patiently waited until 8pm when Chris was nice enough to assist. He pick out a few cars that are in my down payment range and I test drive one and after we come back and I agree to take the car Tyler do the numbers and tell me I can not get it because bank want approve for the amount. I offer to pay difference of new vehicle again in hopes to get this nightmare over and move forward and he say I can not have vehicle. Total waste of time. So at this point he finds me a equivalent to the one I test drove and was told Dearlership is closing it's after 9pm and we can resume in morning. He said he would get car down here from other car lot. Upper Michigan and gave me vin and told me he would hold it. Saturday morning I was told that car had been sold to another person and I had to pick something else. I was upset but so ready to move forward that I was willing to take another Malibu that they had on their lot. A lot older 2010, feeling rushed into something again and hoping it don't break down but so completely over it all and needing a car. He than call back Saturday evening and say guy did not buy car and he can have here ASAP. He called at 6pm and said car made it to dealership. He also told me we had 48 hours to redue deal which also made me feel pressured to select any car. Hoping this would come to a close soon here we are Monday resuming the sale. I go in after work to test drive car around 6pm. Me and my family was told again that they were busy and I needed to sit down and wait until someone was available. I patiently waited and was approached by the sales guy that first sold me the broken Malibu. He was very reluctant to help me he watched us all while we sat there and 8:00pm after waiting hours he said can I help you. I asked him to briefly speak with Tyler so he could explain what was going on. I was so tired of telling my story and just wanted it to end. Now it was several days later and no resolve and after coming up with a resolution. He drugged me in my family on the other side of the dealership and down this long Drive way to have me dig the parked car out so I could test drive it. Which I thought was very rude after all I been through and everyone else always pulled the car up so I could test drive. Once we text drive and return my husband had some concerns about the low fluids in the car and tried to talk it over with the sales guy and he brushed us off and said talk to Tyler about that and are you gone get it? I told him I needed to talk to Tyler first he gets upset and rude and say I didn't have to help you because I was suppose to gone home for the day already. At this point I am so over everything and him being rude and not trying to completely resolve this matter and such terrible service that I patiently waited to speak with Tyler and I explained what was done and said to me by the sales guy and told him I'm over this whole experience and I just want my money back. He calls customer relations and they agreed to give me my money back on Monday April 23rd. I paid cash and was told that I had to wait 7 to 10 business days to get the check back and had to pick it up from the dealership. As of today May 8th I still do not have my down payment of 2, 700.00. I am being told after speaking to several customer service reps and drive time employees that it on the way and we will call you when it come. I even went up to the dealership spoke with Brad and he said he would look into it with customer relations and call me back and never did. I have called asked to speak with the General Manager and was told he not available and would not be back until Friday. Tyler is refusing my phone calls and out of all the money for a rental car and paying a car note for a car I could not drive there is still no resolve. I just want my money back so I can move on and purchase from another dealership. It's been over 30 days that this nightmare has been going on and I just want it to end. Signed I'm so overrrrr it customer. Terrible service and problem resolution skills they are lacking. As a manager Tyler should have seen this issue threw until the end. Very disappointed in the quality of the cars they sale and customer service at that location. Went to pick up my license plate from the Eastpointe location and everyone I encountered was helpful, friendly and courteous. I never new that location existed and wish I new or they told me I could have went there to do the rebuy the second time because my initial transaction with Tyler and my sales rep was not the best from jump. The short guy and wish I had his name. Not the black guy who set up the sale but the guy I signed my paperwork with. He was rude both times. I hope this post will help me get my money back I am tired of being told I need to wait and given the run around day after day and no money. I was told it would be here tomorrow hours before this post. Let's see, over waiting and being miss treated by this dealership. PLEASE Somebody help me get a refund ASAP!

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8:32 am EDT

DriveTime Automotive Group service, car repairs etc

They seemed really nice and helpfuI. They Told me that all there car were inspected I should have ni problems with the car. I explained I didn't want warranty. So I purchased my car April 14th 2018. Dodge avenger 2013. When we were going over lights and etc if the car nothing came . However the says that he had to charge the battery I asked was the battery bad he said no it just needed a little juice. When I drive the car home my car jerked. I thought maybe it is the traction of the vehicle due the heavy rain. And some rattling cpuld ne heard nut it was light until the defrost was turned on.Mind you I love 1 hour away from drivetime. Got to clarksville Tennessee and the oil message comes up change oil. Mind you this hadnt came up about 30 minutes prior.So does the engine light ? This was on a Saturday. Come sunday I drive the intermittently jerks still. This is a dry day. So I call and ask when did my 5 days start and the issues I was having and that I had the car looked over and was told it may be the transmission and also there were some viable leakage of antifreeze. And a pool of it was sitting by the engine. They told me to bring the car so one if the in networks could look at. I get all the way down there, the first place they send me too could check the trans. The next place was booked out 5 days. What ticked me off I was just getting off work. I had to drive a hour and called half way there asking about coming another day because I didn't I would make it time due to traffic I expected from the conversation that everyone was on the same page as to what needed to be done. Not at all! So they tell after the other place was booked out the next 5days that I could have found a place closer to home. I am irked at thos wasted gas time etc. So I call silvercrest to find out my options I was eligible for the 40 for 40. I got to choose where my car would go for diagnostics. So in doing that I got in to Sisk on my 4th day a thursday. ((Mind you it is a 5 day worry free, smh the lies.)) Sisk did the inspection to find that the hoses were so tight the antifreeze was spilling back out to the engine. They couldn't complete the full diag. Do to this because they said that it could cause may damage if not harm. I am frantic because this is my 4th day we really don't know all of what's wrong that would need to be fixed 1st. Sisk deemed it not driveable. So I called I speak to the Mgt. John . I explain to him about what was going on. At this point I am not upset with anyone more wanting a fair solution. He says bring the car back. Now I have a child single mom there is noway I am going to drive the car a 1 hour away to take it back I ask politely about possible extension of my 5 day warranty as promised intially. He raises his voice and says no just bring the car. Now I am irritated and mad, I said did you not hear what I said they the car isn't driveable.and they can't complete the diag. Due to this the mechanic doesn't feel comfortable driving the car. He yelled did you not hear what I said. From I yelled back in disbelief I being spoke to like this and the lack concern for my families well being. I asked for his manager he said sorry I am the manager (*sarcastically) . I hung called the other drive time got customer relations and filed a complaint. Then to be disappointed there was no such then a m extension due circumstances for the worry free policy. They gave me to that Saturday. My deposit for the car would be paper and be return via mail 7-10 days. I needed a car which what was frustrating me. So got the approval to get the leak fixed. The then wss to be found to have a gasket leak, motor mount issues. The car has been in the shop two weeks. They want their payment on the 12th however today I have to take it back to the shop the engine light still shows and it leaking something else.To add insult to injury I have accumulated @500+ in rental fees they finally say they might credit 5days of the rental no more than that I am livid. The car will be a month I only have had bbbit in my immediate possession 5 days if that out of the entire month. I would have been better off renting to own through enterprise. Drivetime is the biggest buy here over priced low class in customer relations I have come across. Oh yeah and they try to come repossess my car on the 5th day while i tried to make a decision to keep or get my money which also hinder the process the only way I found out is sisk called me not drivetime. Smh

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Erika Tracey
, US
Jan 04, 2022 10:54 am EST

Hello, I too have fallen victim to Drivetime deceitful and fraudulent sales tactics and would love to join any efforts to open a class action lawsuit. I feel completely violated by this company.

Thank you,
Erika

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Sdraia
, US
May 29, 2019 1:12 pm EDT
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I had my car for less than a month, My first issue was two days after i got the car my fuel pump and battery went while i was driving down the street. A week later my service engine light came on, I'm having the worst time getting it checked out. The warranty company requires you to leave the car at the shop until they give the authorization to look at it which is not good for me because I actually have a job that 's not on the bus route.

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10:48 am EDT

DriveTime Automotive Group vehicle repairs

I bought a 2013 Nissan Sentra from Drive Time on January 12, 2018. The check engine light came on about a week afterwards. I called PEP BOYS, who is in network with the warranty company, and the manager was not too enthused about checking on my car. He warned me that they take their time getting it repaired, but told me I was welcomed to leave the car there and have someone come pick me up. I didn't have that kind of time, as I am the manager at my job. Afterwards, the check engine light went off on its own. I thought that it was only a minor computer malfunction and that everything was fine. (Boy, was I wrong... )
March 6th came around. I was starting a new job and had to travel for training. My very first day of training, the car would not move. I had driven the car miles away from home, and once I got off the exit to get to the location where I would be trained, it stopped. I called PEP BOYS in the area. My insurance company sent a tow truck driver to help me... To make a long story short, the car sat at PEP BOYS for three weeks. I had to come out of pocket for the rental and the warranty company only reimbursed me half of what I came out of pocket for the rental.
Well, the very next day after I had picked up the vehicle, the check engine light came on again. (This entire time, it's the transmission) I took the car to PEP BOYS and was told it was only transmission fluid that needed to be put into the vehicle, which they did for free. By this time, I was in tears. I knew I had been sold a lemon.
After the transmission fluid was put into the car, the check engine light came on the same night I drove the car home from work. I took it to a different PEP BOYS...
Now, it's been almost a month and the car is just now being repaired by Nissan. The manager at an Advance Auto Parts called me to let me know that this would be the 4th transmission going into that one car.
This entire situation has weighed on my health and cost me a whole lot of money. The finance company still wants their money and they have told me they are not going to do anything about getting me out of this vehicle.

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LaCresha Lewis
, US
May 04, 2018 8:23 am EDT

They seemed really nice and helpfuI. They Told me that all there car were inspected I should have ni problems with the car. I explained I didn't want warranty. So I purchased my car April 14th 2018. Dodge avenger 2013. When we were going over lights and etc if the car nothing came . However the says that he had to charge the battery I asked was the battery bad he said no it just needed a little juice. When I drive the car home my car jerked. I thought maybe it is the traction of the vehicle due the heavy rain. And some rattling cpuld ne heard nut it was light until the defrost was turned on.Mind you I love 1 hour away from drivetime. Got to clarksville Tennessee and the oil message comes up change oil. Mind you this hadnt came up about 30 minutes prior.So does the engine light ? This was on a Saturday. Come sunday I drive the intermittently jerks still. This is a dry day. So I call and ask when did my 5 days start and the issues I was having and that I had the car looked over and was told it may be the transmission and also there were some viable leakage of antifreeze. And a pool of it was sitting by the engine. They told me to bring the car so one if the in networks could look at. I get all the way down there, the first place they send me too could check the trans. The next place was booked out 5 days. What ticked me off I was just getting off work. I had to drive a hour and called half way there asking about coming another day because I didn't I would make it time due to traffic I expected from the conversation that everyone was on the same page as to what needed to be done. Not at all! So they tell after the other place was booked out the next 5days that I could have found a place closer to home. I am irked at thos wasted gas time etc. So I call silvercrest to find out my options I was eligible for the 40 for 40. I got to choose where my car would go for diagnostics. So in doing that I got in to Sisk on my 4th day a thursday. ((Mind you it is a 5 day worry free, smh the lies.)) Sisk did the inspection to find that the hoses were so tight the antifreeze was spilling back out to the engine. They couldn't complete the full diag. Do to this because they said that it could cause may damage if not harm. I am frantic because this is my 4th day we really don't know all of what's wrong that would need to be fixed 1st. Sisk deemed it not driveable. So I called I speak to the Mgt. John . I explain to him about what was going on. At this point I am not upset with anyone more wanting a fair solution. He says bring the car back. Now I have a child single mom there is noway I am going to drive the car a 1 hour away to take it back I ask politely about possible extension of my 5 day warranty as promised intially. He raises his voice and says no just bring the car. Now I am irritated and mad, I said did you not hear what I said they the car isn't driveable.and they can't complete the diag. Due to this the mechanic doesn't feel comfortable driving the car. He yelled did you not hear what I said. From I yelled back in disbelief I being spoke to like this and the lack concern for my families well being. I asked for his manager he said sorry I am the manager (*sarcastically) . I hung called the other drive time got customer relations and filed a complaint. Then to be disappointed there was no such then a m extension due circumstances for the worry free policy. They gave me to that Saturday. My deposit for the car would be paper and be return via mail 7-10 days. I needed a car which what was frustrating me. So got the approval to get the leak fixed. The then wss to be found to have a gasket leak, motor mount issues. The car has been in the shop two weeks. They want their payment on the 12th however today I have to take it back to the shop the engine light still shows and it leaking something else.To add insult to injury I have accumulated @500+ in rental fees they finally say they might credit 5days of the rental no more than that I am livid. The car will be a month I only have had bbbit in my immediate possession 5 days if that out of the entire month. I would have been better off renting to own through enterprise. Drivetime is the biggest buy here over priced low class in customer relations I have come across. Oh yeah and they try to come repossess my car on the 5th day while i tried to make a decision to keep or get my money which also hinder the process the only way I found out is sisk called me not drivetime. Smh

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8:01 am EDT
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DriveTime Automotive Group customers service / liers

We bought a vehicle on march 1st 2018, they had continuously told us tags were included in our vehicle price. Its been 60 days, today is april 30th 2018, my temp tag goes out today. I have no title, i have no bill of sale, i have nothing. They told us friday that they would now not be paying for our tags. I have stayed in contact with this location to verify everything was going smoothly. They kept telling to expect my tags in the mail. Ive also had to replace a battery and possible soon the brakes. We are out of state buyers. They knew this when the car was purchased.

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DriveTime Automotive Group Customer Reviews Overview

DriveTime is a popular car dealership that specializes in providing affordable and reliable vehicles to customers with less than perfect credit. The company has received numerous positive reviews from satisfied customers who appreciate their hassle-free car buying experience and excellent customer service.

One of the most significant advantages of DriveTime is their flexible financing options, which allow customers to purchase a car regardless of their credit score. Many customers have praised the company for helping them get behind the wheel of a reliable vehicle when other dealerships turned them away.

Another positive aspect of DriveTime is their extensive inventory of high-quality vehicles. Customers can choose from a wide range of makes and models, including sedans, SUVs, and trucks, all of which undergo a rigorous inspection process to ensure they meet the company's high standards.

DriveTime's customer service has also received high marks from reviewers. Many customers have praised the company's friendly and knowledgeable staff, who go above and beyond to help customers find the right vehicle for their needs and budget.

Overall, DriveTime is an excellent choice for anyone looking for a reliable and affordable vehicle, regardless of their credit score. With flexible financing options, a wide selection of high-quality vehicles, and excellent customer service, it's no wonder that DriveTime has received so many positive reviews from satisfied customers.
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Contact DriveTime Automotive Group customer service

Phone numbers

+1 (888) 418-1212 +1 (800) 813-5883 More phone numbers

Website

www.drivetime.com

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