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DriveTime Automotive Group
DriveTime Automotive Group Customer Service Phone, Email, Contacts

DriveTime Automotive Group
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www.drivetime.com
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2.2 315 Reviews

DriveTime Automotive Group Complaints Summary

91 Resolved
215 Unresolved
Our verdict: Engaging with DriveTime Automotive Group, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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DriveTime Automotive Group reviews & complaints 315

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M
12:07 am EDT

DriveTime Automotive Group unlawful repossession unfair collection practices

Fell a few days late on my second payment they stared calling my phone 10 plus times a day even when I would answer and explain my situation and advise on the day I could have a payment drafte out of my checking account which would be the following wensday the agent refused to set up my payment or skip a payment as their website said they could do so I posted a check on their site my self for two paymentd they went in and cancelled my payment and put my acount in repossession status I reset the payment as a posted dated check again for it to draft on the wendsday for the double payment they repossed the car 1 day prior to the day when my payment would have covered when I called to offer the the 401 plus the repossesion fee to recover the vehicle they where rude and stated that I would have to pay 16000.00 + so not only did I loose the vehicle I lost 1500 down payment not including the prior payment that did take out my account... They prey on me and will resell this vehicle repeatedly taking people down payments the and reposssing cars as soon [censored] your 4 days late exc.. Repeatedly

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2:29 am EDT

DriveTime Automotive Group auto sales

I am not pleased about being sold a car and lied to that it only has 1 key and no key fob . DriveTime is keeping the spare keys to make it easier to repossess their cars. Now I've paid my car off in full and they still lie . I want to sue. I've been to 43 lots in 7 different states test driving 187 separate cars. All the salesman swore they were only givin one key. Smells like BS . Check it out look at posted pic on the web some of the guys taking the pic with the cars started so u can see the mileage panned out to far and u can clearly see 2 keys and 2 key fobs.

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2:27 pm EDT

DriveTime Automotive Group car

From the day I bought it my car on March 5th I got 10 miles away and the check engine light came on I called them and they told me that I had to call the warranty people or I could come in right then and get it trade it in but I couldn't drive any longer I had to get my kids from school so I had to drive it and then they told me it would be voided that then I would have to take it to a body shop well I did that and it was just a hassle DriveTime was very rude they didn't explain anything well the car got looked at and fixed then I find out from my insurance company that the car has been in an accident when they told me and I signed papers that it hadn't been an accident I talk to Quality Control so many times so many complaints with the bigwigs of DriveTime

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10:20 pm EDT
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DriveTime Automotive Group vehicle loan

We purchased vehicle from drive time, approx 1 year ago. We were purchasing based on the monthly amount we could afford, and I explained clearly to the salesman what our budget allowed. We agreed verbally on the amount we could budget, which was $250.00 per month. We were in a time crunch the night we signed contract and failed to read fine print. We made first payment on time, then two weeks later get a call that our pymt was past due. My husband and I were confused. I called Drive time to explain we made pymnt and I had proof, they informed me that our contract was bi weekly! I almost passed out. I located our contract and read, sure enough, bi weekly. We have had many car pymnts in past and never paid a $504.00 month payment, not to mention the car is 2012 with 116, 000 miles. The salesman was informed exactly what we could pay but purposely sold us knowing he was not being honest. He knew we would have walked out of the dealership if knew bi weekly of $252.00. I sent him email but he didn't take any responsibility. To add, we learn that the vehicle had been in a wreck but was reported on car history report they provided. Also, we have to ad oil to car weekly because it uses so much and when starts smoke goes out exhaust like explosion, I'm not even kidding. Due to our budget, our family only owns one car and this pymt is more than we can keep up with. Over the past year we have missed 4 pymts as we have tried our best to make both pymts monthly but can't keep up. Late charges are adding up. Regret this purchase. Hope you can help us. My phone [protected]
Email [protected]@gmail.com

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9:32 pm EDT

DriveTime Automotive Group autodealer/financing fraud

In 2014 i bought a brand new Ford Escape for 17, 000.
A few months later my daughter needed a new vehicle so we went to drive time and purchased a 2008 Hyundai Santa Fe for 17, 000. As of March 25, 2019 she has paid over 27, 000. Three months ago we were told she still owed 9, 000. Today she owes 12, 000! Never been late! They say i electronically signed a form stating i wouldpay 33, 000 for the vehicle! This is not true! I could, and should have gotten another brand new Ford Escape for her for her and our would be less than 33, 000! When asked numerous times to provide me a copy of this form i was told theywould email it but have not yet received it. Further more, all paperwork was completed in the showroom at that one visit to Drive Time. No computer work or additional forms were done via internet or computer. It was all hand written at the time and NO WHERE in the paper work is the amount of 33, 000 mentioned. I need to get in on this class action against Drive Time AND Bridgecrest, the "financial backers" for the contracted amount. Can some one please contact me?

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11:49 am EDT

DriveTime Automotive Group took advantage of a disabled citizen

I got a car back from drive time about 2 to 3 years ago. They took advantage of me since i'm on disability. I don't know how they even got me to be accepted for the car in the first place. After the car was falling apart and they refused to help pay the expenses it got repossessed. After it got repossessed they threatened me over the phone telling me the irs was going to come after me if I didn't pay. They sold the car after it got repossessed and is charging me 9000 dollars they threatend me numerous times over the phone and demanding I pay the left over balance like I stated i'm disabled and they 100 percent took advantage of me. They told me the car gps stopped working so they couldn't locate the car for numerous months I believe this was [censored] so they could charge me extra months.

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2:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DriveTime Automotive Group mechanical issues

I purchased a 2012 Chrysler 300 July 2018 the day I went to Lewisville Texas we had to drive to Plano Texas pick the car up. The car smell of cigarettes horribly it was not clean on the inside or not washed on the outside but I figured because we had to go pick it up so supposedly there was another buyer for the car but I beat them out supposedly. I had to take the car back they gave me some stuff too, like aerosol to let off in the car the first state to get rid of the cigarette smell had to go back a second time they gave me more aerosoft eventually after two or three days at work I noticed after the fourth fifth day the air wasn't working so I took it to maybe the first or second week I took it I noticed the air wasn't working because I work in the afternoon I really didn't need the air at that time 10 in the morning however on the way home 78 I still didn't mean the air because it was you know nice 70 80 degrees outside windows down. I notice three weeks in when I gave me the air it was saying it was on but I wasn't feeling any difference so the temperature in my car gauge read differently than what the weather days will be outside so they had me taken I called DriveTime be happy to take it to my send it warranty people and they stayed at NTA how everything's fine no it was not fixed it was still hot I could not control the air so I took it back to NTTA same thing the NTA was located on Trinity Mills in Carrollton Texas. I finally called silver Rock that was the name of my extended warranty and I and the maybe supervisor had differences but they had me send the car to pep boys in Addison Texas on Midway they figured out what the problem was it was the passenger side argue later by September the driver side went out in October the thermostat went out I just parked the car and drove my old phone I stopped working for that company November 5th and I just didn't have the sun silver Rock with no longer assist me they stated that I need to get caught up on my car note I agree with them but I disagree because you sold me a lemon my car note is due but at the same time we had an agreement and from day one is being bad and that is what DriveTime does they sell you card is that are in bad condition and they give you all this paperwork that stays all the cars has been an accident the car isn't if you see my car has been painted before but that's not on the documentation and as a person of desperateness I accepted that still does not give them right to take my money and I hold up to their bond had my car towed back to the same pep boys for $50 and for them to tell me what's wrong with it I had pick it up at $100 out of my pocket I saw another Chrysler they're just totally they were taking it apart totally taken apart the buyer hadn't had the car for one week yet I was told by DriveTime a white Chrysler and that is what one of the workers there told me we need to stop DriveTime from affecting people's credit with their lemon [censored] cars thank you.

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A
9:42 pm EST

DriveTime Automotive Group fraud

This Company sucks. I co own a car with my ex girlfriend. They have repossessed the car once without informing me. My ex paid to get it back. Then DriveTime/ Bridgecrest allowed my ex to modify the Loan without my signature. I am saving money now to hire an attorney to sue the company. They forced me to illegally backdate the original documents threatening that they would take the car from me if I did not. Also they have breached my contract on 4 different occasions. I called drivetime bridgecrest for a copy of the loan modification and they told me they wouldn't do it, and admitted that they have only been sending information to my Ex's email and not mine.

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9:32 pm EST

DriveTime Automotive Group total loss of vehicle

Accident occurred December 2nd. Bridgecrest notified by my insurance company. I received an email on December 20th from the total loss department stating what documents were needed. They had been sent to them by my insurance company but I sent the mb again. Each time I call I am told there is no claim on my car and I need to pay for a car that has been deemed a total loss. My insurance company sent bridgecrest a letter again on January 16th and yet nothing. I need this settled. I can't get another car until this is settled.

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R
7:49 pm EST

DriveTime Automotive Group repossession at 14 days past due

I purchased a car from Drivetime on 11/06/2018. I attempted to make my first augment on 12/05/2018 using a bank account. As i learned on 12/18/2018 I unattentionally entered the incorrect account number with a typo error. My car was repossessed from my place of employment 14 days after the initial due date. Once I identified that the car was repossessed I contacted Bridgectest to inquire about the reason for the repossession. It was at this time that i learned that the payment was not processed and the rejection code they received advised that the account number could not be found.
After contacting my financial institution I learned the routing information is for incoming transactions not valid for payments. I made another call to bridge crest and asked for any option to bring the account current explaining the situation Art was not only insensitive but demeaning and condescending telling me several times that "I" entered the incorrect information. Well genus that was never the agreement. The request is to help me rectify the issue as they stated that they attempted to contact me several times once on my cell phone and twice in my work phone 4 days prior. As i was out of work and i get 20 calls a day about warranties my daughter advised wrong number. I received 20 emails for everything but the returned payment or delinquent notice on 2 different emails from Bridgecrest. Mind you they claimed they sent me an email on 12/08/2028 but per Sidney the manger on duty they are unable to resend the email because it was an auto reply ( 3 days) after the payment attempt.
Additionally i called Bridgectest for s separate issue on 12/7 and while speaking with Mayra P. The receipt of my payment was confirmed but never was it addressedwith the gentleman that transferred me to her or by Mayra that there was an issue with my payment.

I have NEVER heard of repossession at 14 days of delinquency

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C
3:59 pm EST

DriveTime Automotive Group warranty info and sold me a lemon

Hi, I bought a car from Drivetime about 2 years ago. I have had nothing but problems with my car since I bought it from them, from my battery being changed out 3 times, my fuel injector had to be replaced, and now my alternator is what is wrong which is what's draining my battery. I have spent thousands of dollars on my car since I bought it Drivetime.

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3:20 pm EST

DriveTime Automotive Group 2009 chevy hhr

I try to keep up with my balance on my account. Of course I'm paying a high interest rate. I had called the company a couple of months ago and my balance was around $4000. When I checked again last month my balance had gone up to over $5000. It's bad enough that I'm being penalized for things that happened in the past with a high interest rate, but why are they increasing my balance with no explanation. I have insurance and I make my payments on time. This company is scandulous and needs to be stopped. These companies take advantage of people that have had problems in the past without knowing their situation.

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Update by Elroy Parker
Nov 10, 2018 3:24 pm EST

Unfair interest rates and adding tonmoney to ones balance.

Update by Elroy Parker
Nov 10, 2018 3:23 pm EST

Unfair interest rates and adding to ones balance.

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S
12:40 am EDT

DriveTime Automotive Group predatory lending

Full Name: Stephanie R Freeman
Street Address: 12363 W Cocopah St
City: Avondale
State: AZ
Zip Code: 85323
Best Number to Call During Day: [protected]
Phone:
E-mail Address: [protected]@prodigy.net
Name: Drive Time
Street Address:
City:
State:
Zip Code:
Phone:
E-mail Address:
Website Address: drivetime.com
May we send a copy of this to the person or business you are complaining against? Yes Please explain the entire circumstances surrounding your complaint below:
am writing in regards to owning this lemon of a vehicle for 2 years and 2 months now. I have been paying way over market value and I was promised to be considered for the CHAMP program after 2 years and satisfaction payments made to my account. Well I went in to talk to the office on Saturday 10/3/20105 and was told by the receptionist at the Camelback location that I would have to pay the vehicle down to $5000 to be able to participate. I am current at a payoff amount of $16, 446.75 for a 2005 BMW 325i and this is worth $4000 in Good condition. I am paying over $450.00 a month for this used car. Having numerous issues with the repairs and I have a list of items I have had to fight for since I owned the car. Poor customer service to add on to the dissatisfaction and lurk/bait and lye sales tactics. I have spoken to numerous managers from the beginning, Josh, Marco and the regional office. I have now spoken to someone because I went months trying to get a bill date change and it took me 2 or 3 months to get this rectified. However I want to return the car and this payment reduced to the market value and whipped off of my financial obligations. There were too many promises made that have not been fulfilled and I am being charge 400% of what the car is worth. This is ridiculous. I am not happy with my purchase and the way I have been treated and I am not making any leeway of ever getting the balance down. This is a scam to get people to purchase a car and I needed reliable transportation. I have a list of recent bills and also previous emails that I can print off and send to you that I have been trying for months and years to rectify this situation. Now its just overwhelming and exhausting. I felt so betrayed from Saturday until now.
Desired Resolution: Refund
Desired Outcome
I would like to voluntarily like to return this used car and my refund provided back on my payments and provided a letter of forgiveness of the over charge of the car I signed and the debt whipped clear of the purchasing charges. I want the resolution so that I can purchase a car out right instead of being changed this 400% for a used car that I will never get any repairs done because they refuse to pay for and poor service.

Have you complained to the firm/agency/business? Yes What was their response? I kept being referred to different managers or I was provided a number to like a manager named Frank in Texas that never answered his phone nor returned my phone messages I left his number is [protected] and I have spoken with a Alejandro Macias, Joshua Maenza, Marko vlaicevic to name a few that I have reached out since I purchased this car.
Was an oral or written warranty given? Yes Did you sign any documents? Yes Date of Transaction: Fri, 08/30/2013 Place of Transaction: Glendale Location Total Amount of Damages: over $2500 of repairs and the car cost $3900 Salesperson's Name: Craig Orta Witness to Transaction:
Was the product or service advertised? : Yes If yes, indicate the date and how it was advertised: it was on the website back on 8/2013 Do you have an attorney? No If yes, please provide the attorney's name and address:
Is any legal action pending? : No
List any other consumer agencies contacted:
May we provide your name and telephone number to the media in the event of an inquiry about this matter? : Yes May we send a copy of your complaint to another government agency for their review or investigation? : Yes Additional Comments: I have additional documentation to fax in so please provide a toll free number or a local fax number for me to submit. Thanks for your time and attention to this matter.
Your Age: Under the age of 60
Military/Veteran Status:
How did you hear about our complaint form (please choose only one): Another Arizona State Agency/State Legislator Declaration 2: Stephanie R Freeman
Date: 10/5/2015

Yes this was mine that I had forwarded to you to have you use as a guide to file a complaint. But at least you had it.
Sincerely,

Stephanie Freeman
Independent Consultant [protected]

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L
11:11 am EDT
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DriveTime Automotive Group sold a lemon

Bought a 2012 versa on July 2017 did not have the car a full month transmission went out they replaces it a year later transmission went out again not sure if they are going to replace it I researched the car and it was recalled by Nissan for the year [protected] for the defective transmission it a problem for those cars and will continue to go out they keep the transmission in stock due to that issue btu drive time did no disclosure this fact they only show you a vin recall which does not show the transmission recall and they no these cars are lemons

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11:38 pm EDT
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DriveTime Automotive Group company/sales/product/service

Hello,

I am a Nursing Grad whom at this time makes very little money and put my trust In Drive Time. They lied to me on all aspects and has sold me a vehicle that was rated as no accidents. I was told after an inspection for service that in fact the vehicle had most likely been in an accident.

The contact was also a scam as I requested to pay Monthly only for Drive Time to repo the vehicle and stated that they expect me to pay every two weeks. They also stated a $6000 Chrysler 200 which I have from Drive Time due to me going to retrieve his vehicle from the repo yard is costing me $22, 000 still a year later and after a years payment of the $410 monthly has not went towards the principle of the loan to date.

Drive Time has been charging me $10.03 daily interest which is now $2100 in back fees for a year. It gets better, However, I would and will hold out on the rest until JUDGEMENT DAY FOR US ALL IN COURT.

Sincerely & Professionally,

Larry Walker
[protected]@GMAIL.COM

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10:13 pm EDT
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DriveTime Automotive Group upside down loan

I purchased a 2011 as Hyundai Sonata from Drive Time in 2016. I own $13, 000 on a car that is worth $3400 at best. I have paid in advance and paid the full amount of $450 per month each month. They charge me $8.45 per day due to them collecting 2 payments per month I have called multiple times about making the payment one for $450 becuase of how I get paid. They have not helped at all.

I Live in Wilmington NC and was Mandatory evacuated due to Hurricane Florence. I was not able to work from the 12th of September- 1st of Oct. Bridgecrest called me Multiple times harassing me to pay the payments or have my vehicle repoed.

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3:17 pm EDT

DriveTime Automotive Group 2015 jeep patriot

I am contacting the attorney general's office Monday for price gouging. All other customers should also do so. I tried to trade my 2015 Jeep Patriot in and I can not get a trade or anyone to refinance it because Drivetime/Bridgecrest is charging me almost 3 times what the car is worth. I also had to put down 1575. I owe over 18, 000 on a car that is worth 7000. I feel so ripped off. They alsp have me paying 222 every 2 weeks. Its a big rip off.

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6:46 am EDT

DriveTime Automotive Group car

I bought a 2013 Nissan Altima From drivetime 1week later the check engine light came on I took it to a repair shop with they informed me that it needed a software update which could only be done at a Nissan dealership where I took the carAnd also had done the two recalls which were hood latch and passenger airbag.1 week later the car is running funny so I take it to a repair shop they look at the car and informed me that it needed a new transmission. The repair shop had the car for three weeks one and a half weeks was waiting for the warranty company to send them the transmission and once they got the transmission in the system needed a transmission update I finally picked up the car 1 week later the car wouldn't start it wouldn't take a jump nothing had to have it towed to a repair shop they informed me that something may have been draining the battery so they remove the battery charge the battery overnight the next Day put the battery in the car is now working I just hope and pray that I don't have anymore problems with this car that I've only had for 2 1/2 months .(remember I said it was in the shop for 3weeks well they were only willing to give me a rental car for 5 days that I have to pay for then get reimbursed inconvenience).

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6:42 pm EDT

DriveTime Automotive Group financial services

My complaint is drive Time post fake balances and begging balances on your credit report.. And pay schedules are listed at monthly when my pay schedule is Bi weekly.. My biggest concern is drive time is an buy here pay here company .. Now they act as if you get a loan for the vehicle and that's not true in anyway.. So your paying an ungodly amount of interest on a loan that doesn't exist.. So you buy a car worth 6 or 7000.00 and with intrest you end up paying 29, 000 for a car worth way less. This has to be illegal in many ways.. I have reported them to the government and they haven't done anything.. This company needs investigating deeply ..

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5:33 pm EDT

DriveTime Automotive Group lemon, repo, recalls, false signature

Well they too advantage of the fact it was my first time buying a car? And my credit wasn't great but after going to real dealerships they all told me iv been had the car was over priced, the apr was way too high even with my credit. I could of got a pretty much brand new car with what I'm paying monthly. They also sold me a car with recalls that cause me to almost lose my life and alot of money. They repo my car even when I told them and had proof I was in the hospital then on bed rest for a month. If tried to even return the car they told me in screwed either way. Id still have to pay them back the remaining balance.

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DriveTime Automotive Group Customer Reviews Overview

DriveTime is a popular car dealership that specializes in providing affordable and reliable vehicles to customers with less than perfect credit. The company has received numerous positive reviews from satisfied customers who appreciate their hassle-free car buying experience and excellent customer service.

One of the most significant advantages of DriveTime is their flexible financing options, which allow customers to purchase a car regardless of their credit score. Many customers have praised the company for helping them get behind the wheel of a reliable vehicle when other dealerships turned them away.

Another positive aspect of DriveTime is their extensive inventory of high-quality vehicles. Customers can choose from a wide range of makes and models, including sedans, SUVs, and trucks, all of which undergo a rigorous inspection process to ensure they meet the company's high standards.

DriveTime's customer service has also received high marks from reviewers. Many customers have praised the company's friendly and knowledgeable staff, who go above and beyond to help customers find the right vehicle for their needs and budget.

Overall, DriveTime is an excellent choice for anyone looking for a reliable and affordable vehicle, regardless of their credit score. With flexible financing options, a wide selection of high-quality vehicles, and excellent customer service, it's no wonder that DriveTime has received so many positive reviews from satisfied customers.
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DriveTime Automotive Group contacts

Phone numbers

+1 (888) 418-1212 +1 (800) 813-5883 More phone numbers

Website

www.drivetime.com

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