The complaint has been investigated and
resolved to the customer's satisfactionResolved Dreams — poor everything really
resolved to the customer's satisfaction
Where do I start...
I ordered a bed with this company. Isincerely wish I had checked on the web first. We pad 1100UKP for a bed. It was delivered on time.
The bed type, was Sophia bed with a mattress lift frame. The bed, as we subsequently found uot requires two people to assemble. It requires a coupel of allan keys and a spanner. It also requires instructions. Unfortunately, niether the correct tools or instructions were supplied. We did speak to the sales rep who supplied us with the bed and he managed to get a copy of instructions for a similar bed over to us.
we soldiered on until it came to assumbling hydraulic hinges so we could raise the mattress, it was at that point that we discovered that the spanner and other tools were missing (they were meant to be supplied). We then phoned up the company who manufactured the bed. Unfortunately, that company went into liquidation 4 months before the bed was sold to us. While the people at the other end of the phone tried to help us, unfortunately they could not do much.
I am trying to resist throwing a track here. As an engineer, I must say that Dreams is not, by any stretch a quality company. We were sold a bed, that was not of merchantble quality (was not complete) was not properly supported (original supplier went into liquidation). We have therefore been ripped off in my opinion.
Like others we cannot get through to the Dreams "Customer help desk" . DO NOT BUY FROM THIS USELESS COMPANY
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