DoubleDown Casino
reviews and complaints

I logged in this morning to play, it went straight to free spin I got 10,000 chips I noticed my diamond color changed to red bu in missing about 350,000,000 chips I finally was doing good only to have it all missing please track my account and replace it, I've been playing for years and bought over. $3,000 in chips. Michael Napoleone player i.d. [protected]

Amount was posted the 24 th I purchased a 9.98 package of coins yet again I was charged double if u check the times you will see it’s exactly the same not the first time it’s happened I spend hundreds of dollars and won’t continue to double pay this is like my third time please refund my money and tell me how to avoid this or I’m not going to continue to buy Gwen Morrison [protected] [protected]@yahoo.com

I have gotten charged a huge amount of money for coins that have not been received. I would like to be reimbursed for the money taken out of my account. Not sure what the next step up is but I certainly will go all the way to the top to resolved this and then will delete it. You should have all the information needed since you know how to depleted my account

Candace Mask

I noticed when I don’t have much money to play all bonuses like the and the bingo games to earn credits completely stop so unless you have alot of money you can’t play I have lost thousands of dollars in the past couple years I only play double down and I have lost alot of money because they put the maximum bet button right next to the start button so without notice ur betting a hundred million so you lose if the spin doesn’t win it’s supposed to be free and fun with them charging so much for credits it’s impossible to be fun all I ask is for honesty when playing not trolling for addictive behavior so the game owner can take advantage of me

The program of running the bet slot machine was establishing a wrong connection between in the language of making an arrangement.
They conduct as running to random algorithm instead of establishing a game account.
I would like to recommend amending on my account. It was establishing a network income. Wed all this regard, this is only I can explain.

In the past I have purchased tokens from your company and have been double charged for the purchases I have changed my account three times to prevent this from happening and most recently I was charged three times for a single purchase. There are also other charges that have came out of my account that I am unsure of what they were supposed to be for. In the last 30 days I have been charged $356.51 for items or tokens that I did not receive. This is not including what I have lost to your company in the past. I will be pursuing other means of getting this resolved if I do not hear back from your company

Rhonda Edler/Beck

Two times today while playing gummy bears daily challenge the game froze with one free spin left and went to reconnect the first time with several million points and two keys left not able to claim the second time a few hundred points not able to claim,about 10 am the first time and 12:30 the second time.Now it happened two more times after this yesterday.one game of the four did restart.I no longer care about the outcome but want you to know that it occurred 4 times yesterday on gummy bears with free spins and money that was not delivered,the game just froze.

I have been playing double down casino for a very long time. I played every single day I would get the $250,000 free everyday. My phone turned off for some reason and then I was back down to the first day of collecting free chips. I would like my double down to test to the bonus of $250,000. I can't get into my account or email or password please contact me back [protected]@gmail.com

I have played on Double Down more than enough to tell you for an absolute fact that they,(the people who run this company)are absolutely vicious, brutal and malevolent people.

So many, many countless number of times I--without the purchase of one thing from them--have made up to 500Million to 5Billion points all on my own.

They call them "chips" but let's be real okay: they are not chips--they are nothing but points. Points to play their games and make more points. That's it. They aren't worth one red cent and they know it --but they certainly don't have any problem charging you real money to give you points.

I Googled it--and the company behind Double Down is IGT--the same company that makes 95% of real slot machines you see in real casinos. They made 323Million dollars last year from people purchasing points from them to play their games. All games where you will absolutely never win real cash--but they are sure making it from the people. Think about that.

Think how rich they are getting and all they have to give you is points! Worthless points that are only for playing their games. You haven't really won anything--no money---but they sure did!

But then.(and here's the part that you have to understand)-they will deliberately,(and yes...deliberately)-with absolute willful and purposeful intent, begin to take your points away from you when they see you're starting to do too well.

Every single time I make my own points,(on my own-without a single purchase)and they start to really add up...trust me-Double Down knows it--and they absolutely despise it! And they begin to take you down.

The slots go dead and if you play Blackjack,(trust me because I can tell you for a fact through repeated experience)-they will begin to give you the most worst, bad hand, after bad hand after bad hand-until your points really begin to go way down. They will make nearly every one of their hands,(they being the dealer)-2 Tens for a solid 20. How are you supposed to win when they make virtually every single one of their hands a 20? But this is one of the ways they begin to take you down. And they'll do it fast!

They do this because they literally despise that you did so well and made so many points to be able to play on their site for free.

They don't mind if you play low stakes with the little bit of pittance points they give you-- but when you start doing really well and your points have added up--they know it--and they hate it--and they will purposefully change the games to not pay any points and turn their Blackjack into one good hand for their self so that they can take as much points as possible away from you.

I know this for a fact because it happens countless number of times and always, always in the exact same way--like clockwork!

They control everything! If they want to take your points away...Trust me----they will----and mercilessly.

They do though, love to pretend that they are this happy wonderful place and they are all for you, with their colorful cartoons and other bright colors and whatnot. Oh yes they love to pretend how wonderful they are--but they are a brutal, evil bunch of people that run Double Down----absolutely viscious.

Go on their Facebook page and you'll notice,(and this is very creepy)-they have nothing but people fawning them and praising them and thanking them so much. Things like...Thank you for the chips Double Down. And then someone else will say, Yes...Thank you so much for these free chips!

And you look closely and you find that all the comments are that way! There is not one complaint on their site. Not one! And if you try to post a bad experience you've had--Facebook will shut you right down because you can not say one bad thing about Double Down-or else literally they will silence you!

And I say to myself, Really? You're thanking a company for giving you what? They aren't giving you anything! The points they give you are just that: worthless-no cash value points! It is they who make the cash--and they make it because people foolishly give then real money to buy worthless no cash value points!

And then they become brutally aggressive to look to take all your points right back from you as fast as they can---and they will---if they see you have made to may points on your own.

It always go this way without fail. You will never win on Double Down. They will always, always, always, always take your points back away from you.

And they do that in the hopes that you will become so frustrated and want to keep on going and you will make a purchase and cha ching!--they made real money from you!

Oh yes...they are very clever the way they design their page to make it so cute and colorful--but they are far from it! They are a very, very brutally vicious company. But they sure love to hide behind the cloak of love and light!

Stay away from Double Down because they will always, always hurt you, betray you and disappoint you. Always! Without fail

I purchased 40 million chips on visa and they vanished when i opened my facebook later on at night...but my statement shows the purchase..what gives? This is 1 1st time i see this...my facebook account is [protected]@hotmail.com it was there when i purchased i play 5 mil of it. when i came back on at night it was gone and no one played it but me. so you double my points or give me back my purchase.

thank you [protected]@gmail.com

On the latest slots there is a max bet button. I have never pressed this button but got charged for doing so. The first time it was 500,000,000. This left me with only 80,000,000. Which most of was taken the next time. This was very random and I did not press the button. I fear playing these slots because of this. I now have only 20,000,000 in my account. Zi filed a complaint and you said you needed more info but was not specific. Amy email is [protected]@live.com. I would hope you could resolve this ASAP. Thank you.

OK today’s November 15 I was playing on your double down casino game this morning I turned it off because I had to go do some stuff I want to go back in and play the game to game field and it asked if I was playing as a guest or whatever I don’t know I had guessed when I should’ve hit Apple but it took all my points away that I had and I had like 12 million points I want my points back and I wanna go back on it under Apple is anybody there be able to fix this because I am extremely pissed off

I've played Double Down this morning and then this afternoon I got on my game and I was missing 400 million points. I had 500million this morning and I know that for sure because I always stop at the same amount. I purchased a package on 10- 21 and have been playing on the same 500 points this whole time.

I'm not crazy or drunk, this really just happened.

It has taken 400 million points. I thought maybe I'd reset my phone, which I did, but it didnt get my points back. I've tryed to collect points from the sight assuming that would bring them back, but that didnt work . I'm not going to settle for this! Its completely unexpected and I'm so aggravate!

I cant get ahold of anyone to check my account.

I'm an honest person and this is ridiculous! I expect

to be able to talk to the company to check my account!

Played the game several, SEVERAL years. Got off FB so had to log in to guest. Start all over. Banged out millions of credits, The game got me juiced up. Had to rebuild my credits. Won 70 to 80 million in 1 day, LOL... In the same day poooooffff! All gone. Funny how you can "win" that many credits and in the same day it takes it right back... just like the reality casino. If you play or download this game, don't get your hopes up. All the millions of credits they give you in the beginning, they take right back. Enjoy it while it lasts cause it won't last more than 24hrs.! Unless you spend $. It's a crock of [censored] like the rest of them

Actually, I'm not complaining at all. I enjoy visiting DoubleDown Casino every morning. Have done for years. However, earlier this year I suddenly stopped receiving your daily e-mails with free chips and fun slots to play.

I have two e-mail addresses listed with you. One for my home and the other for my office. Home is [protected]@aol.com and the office is [protected]@aol.com

I play video poker at DoubleDown every morning.

When your daily e-mails sudden stopped, what I did was use a previous e-mail I'd saved (see photo below) to sign on. Of course, I got the notice that I'd already used that gift and I'd click on the OK box. Then I type "lobby" into the task bar and then click on the Video Poker icon to reach that section of the casino. It obviously recognized me because my current cash count comes up in the funds box. I proceed to enjoy some minutes of fun.

But I'd like to have you re-activate my ability to receive your daily e-mails again. It was fun to play the daily slots. I constantly marveled at how clever and well done they are. You have some fantastic artists and organizers.

I had to change pho e and email. My old is [protected] [protected]@gmail.com My nee is [protected] [protected]@gmail.com When I had to change I had a bankroll of over $200 mill. I've tried to access it but have had no luck as I'm not savvy in this genre so PLEASE FIX MY ACCT SO I CAN USE THE CHIPS I EARNED. THIS HAS BEEN FOR MONTHS SO I CANT PLAY. IF ITS NOT FIXED ILL NEVER PLAY AT THIS PLACE AGAIN.

Your game won't let me send gifts.

I have been pkaying Doubledown for years. Long ago it used to be worth playing, payouts were better and therefore encouraging to play. I used to get $100,000,000 credits daily to play which was taken away almost a year ago. Now all you get is $125,000 - $200,000 as a daily bonus.

They are cheap, cheap, cheap! There are many much better Casino sites to play that give better daily bonuses and much greater winnings! Don't waste your money on Doubledown. I give them a 0/5!

My phone was stolen 4days ago I bought a new phone and downloaded the casino. I got not very much I had over 200milion dollars,now very little

On the 18th or 19th of May I updated DoubleDown casino. Every sunce then it take 2 to 3 times longer to upload and it kick you out of the game saying reload or lost signal. Did not have this problem until I updated it. I ready to uninstalle the app and find a different slot to play.