Menu
DoubleDown Casino company logo
DoubleDown Casino
reviews & complaints

DoubleDown Casino
reviews & complaints

Learn how the rating is calculated

216 complaints
8 resolved 208 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of DoubleDown Casino. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
T
2:46 pm

DoubleDown Casino - The payouts, the "free chips", etc..

I am a frequent player on DoubleDown Casino, I have played for over 2 years now on and off, and honestly I tried other casino games. Why I keep coming back to DoubleDown I don't know. Stupidity probably. I have dumped a crap load of money into playing this game, hoping to win a "Jackpot" or just win big. This casino makes it really hard to win anything. They give out free tokens in sums from $200, 000-$500, 000 and then they dump you into their "High Limit Room", let me tell you, you don't get very far with only $200, 000 tokens. I really don't see where this is fare to the fans of the game. The payouts are horrible unless you are betting over 1 million, then it's ify on the payouts. I have gone almost 30 spins on some games and not won any tokens. This is once again unfair to the fans. Those so called "extra gifts" you give when you purchase tokens is a joke. They give you a wheel to spin and then again in hour, they should make speed that thing up. This casino has so much potential for more fans if they would just loosen up on a lot of things.

Read full review of DoubleDown Casino
1 comment
M
Sep 28, 2020 8:00 pm

I know how they feel the same thing happened to me

Hide full review
O
8:40 pm

DoubleDown Casino - Double Down Casino Almost 2k in charges I did not authorize

One time I purchased a package for $19.99 Through my PayPal account and the next day I wake up to find out I was charged over almost 2 thousand dollars while I slept. I disputed with PayPal and they rejected it fairly fast with no explanation. That was my rent money! What do I Do? I also am dealing with my bank due to other charges that were charged through my card that was on file. This is not right

Read full review of DoubleDown Casino
Hide full review
H
1:44 pm

DoubleDown Casino - chip purchase

I just bought 400, 000, 000 chips for $100 US but just received 100, 000, 000 chips on my yahoo account
Please correct this transaction or cancel my purchase

I only bought these chips because of the special promotion otherwise I would have waited. I am a regular double down casino player and only buy chips on promotion. Hoping for your kind and immediate action

Thank you

Herminia V. Rosauro

Read full review of DoubleDown Casino
Hide full review
ADVERTISIMENT
J
6:30 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On feb 6 I was charged 285.30 for chips in the doubledown casino. All I tried to do was purchase one package and kept getting error message so went on to bed only to wake up to a email where 285.30 was charged to my debit card and came out of my bank account. I about had a heart attack. I contacted doubledown and apple and received no help from either. All...

View 0 more photos
Read full review of DoubleDown Casino
N
8:48 pm

DoubleDown Casino - google double down casino

i dont play this game and it charged my card. i would like a refund i didnt agree to play or to get charged for any charges. Im disputing it through my bank. i got chatged from you guys and two other game services i dont know how to put a stop to it.but that extra money in my avvount was for a bill that was taken. if you cant refund it please explain how i can get my money back thank you.

Read full review of DoubleDown Casino
Hide full review
G
12:41 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 11/27/2019 I bought 99.99 chips, on 12/02/2019 I was charged 99.99 again without making purchase... May I please get a refund... I spend alot of money on this app and I would hate to lose the relationship over this! I don't understand why this happened... I was at work that day and did not make a purchase can not afford to make this puchase at this time... Will you please credit my money back?

Read full review of DoubleDown Casino
T
8:19 pm
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino - igt systems

I am told I have no way to redeem my credit for my slot play on my mobile app.. The double down Fort Knox ? Where is my cash dispensed, equal to my credit! I've called several different players hotline all customer services declined any knowledge of knowing where my credits can be redeemed.. I am on a high level in my igt game yet can not be awarded cash anywhere in my area..

Read full review of DoubleDown Casino
View 0 more photos
Hide full review
C
3:26 pm
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino - cannot play the game.

I did exactly as instructed, Cleared my files, logged out and then back into facebook. Still getting error message an game will not load. I have done this at least five times an still the same result. WHAT IS GOING ON. NO WONDER THIS GAME HAS ONLY ONE STAR. I AM NOT GOING TO RECOMMEND THIS TO ANYONE! I LOVED THIS GAME AT FIRST, THEN I DON'T WHAT HAPPENED. I STILL HAVE MONEY IN THERE! HELP!

Read full review of DoubleDown Casino
Hide full review
Z
3:59 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a guest account and a Facebook account. I never use Facebook to play games because I have the app on my iPad.. All October emails Have been opening to my Facebook account but I cannot down load the coins. In the past all emails opened on my iPad app but for weeks i haven't been getting the email to go to my iPad app.There are literally millions of...

Read full review of DoubleDown Casino
ADVERTISIMENT
M
9:50 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The Company provides online casino-line games for entertainment and profit by selling coins for customers to bet. Their system is rigged so that actual wins don't always pay off; if you do auto spin, even more real wins are ignored. I sent Double Down screen shot proofs & then they asked for a video. After getting their response, my phone crashed within an...

Read full review of DoubleDown Casino
K
4:44 pm

DoubleDown Casino - slot casino games

I have been playing my double down games for a long time, and I was going through facebook. My rating was "black diamond". I had to change my password for facebook today. When I tried to go to double down game through facebook, I lost all my tokens as well as my rating and they started me from zero as a beginner. Please look into this matter. It is not fair to lose all the advantages and the tokens as well as the money I have spent to reach that rating, simply because I changed my password on facebook. I need your support to let me have what I had until this morning when I got hacked on facebook and I had to change my password. Looking forward to hear from you. Thank you. Katia Atalla
email: [email protected]

Read full review of DoubleDown Casino
Hide full review
C
5:40 pm
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino - double down casino

In the pass when I received the daily bonuses, I simply click the FREE CHIPS button and the bonuses would be added to my account. In the past couple of weeks when I click to receive the daily bonus, I get redirected to Facebook. Although I am a rare user of Facebook, I do have an account, which I tried to log into in order to receive the bonuses. Even that process has failed. I am losing millions of bonus dollars because of this issue.

How do I resolve this issue so that I can collect my bonuses?

CBay
[email protected]

Read full review of DoubleDown Casino
Hide full review
C
6:16 pm

DoubleDown Casino - doubledown casino

I have been playing the subject games for many years, and until recently I enjoyed receiving the daily bonuses. For whatever reason the bonuses are now tied to Facebook participation which I am not a user. And for that reason I have been denied receipt of the daily bonuses, leaving millions of dollars on the table. Why have the bonuses suddenly been linked to Facebook, and how do I receive the daily bonuses without having to go to facebook?

Read full review of DoubleDown Casino
Hide full review
M
1:42 pm
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino - double down chips not awarded

3 events I played today above 30 spins. Game only requires 20-30 spins on event games to win $2000000 chips. I've played them all and no chips were awarded to me. I have played each event at least two times and I've sinned over the requirements for the reward. I need to have my coins added to my game. Thanks in advance for your help with this matter.

Read full review of DoubleDown Casino
View 0 more photos
1 comment
J
Sep 29, 2019 9:16 pm

Same thing with me

Hide full review
ADVERTISIMENT
A
3:13 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I want my credit card numbers deleted and your software will not allow. My card has been charged $100.00's 0f dollars that I need not do as I have been in treatment for lung cancer. Also, I am going to file a claim against your site. I am 83 and do not have this kind of money for medicine let alone you scamming me. Please wipe my card off your site and ajustment for credits.

Read full review of DoubleDown Casino
W
9:46 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I attempt to play the megabucks. When I place a bet, the money is withdrawn from my holdings and then the game freezes. Sometimes, if I tap the screen the games will slowly move to complete a spin. However, tapping the screen now has no effect. I restarted the game expecting to see it working and found that the withdrawn money is gone and the game did not...

Read full review of DoubleDown Casino
J
11:46 pm

DoubleDown Casino - not receiving daily free coins given to players from doubledown in facebook

I have been playing your doubledown slots for some years and enjoy playing them to an extent, but in the last few days I have not been receiving the free coins you give to players in facebook on a daily basis. I am assuming someone else is receiving them and wonder how this could happen. I would like this checked out, as it could be happening to other players as well, and this is not fair. I would appreciate a reply to my query by email, which is [email protected]

Thank you,

Jane Smith

Read full review of DoubleDown Casino
Hide full review
T
3:57 pm

DoubleDown Casino - bingo

When will the bingo site be fixed. I get double numbers and have to refresh. I am on a week old computer so don't tell me it's my computer. Other people have to do the same thing in the same game, so it's NOT our computers. How about getting some refunds for what we lose each time. Also once google will not support Flash, how will we be able to play bingo? I play several times a day.

Read full review of DoubleDown Casino
Hide full review
B
9:56 pm

DoubleDown Casino - lost hundreds of millions of dollars (?)

My 83 year old grandma plays this game religiously on her iPad and is asking me what is wrong with it. She had $237, 087, 271 when she put her iPad down, but when she picked it back up to play again she only had about 3 million. Can someone explain what has happened, and how/if can she get this back? I will be her hero if I can get her "money" back. Thank you!

Read full review of DoubleDown Casino
Hide full review
M
2:44 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Playing rich girl last nite aug 6th 2019 I got the kittys 5 and it said winner 400, 000 but nothing happened did not receive anything so what's that all about??? Also your mega game what a rip off I only play 1 miiion for each spin and basically you don't get anything... Grrrrr the time was approx between 9 and 10 pmmy email [email protected] Please respond Marlene

Read full review of DoubleDown Casino

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

DoubleDown Casino contacts

ADVERTISIMENT
ADVERTISIMENT