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4.1 1 Review 283 Complaints
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DoubleDown Casino Complaints 283

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5:27 pm EST

DoubleDown Casino stay away

I made a deposit for the amount of $60 and started to play there, but their casino not working properly, some errors every time and they don't provide customer service at all. What a scam!

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James Goodlett
Douglasviile, US
Sep 18, 2018 6:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

15 to 20 spins and nothing, games are so tight, no enjoyment at all, even if u get lucky, it eats it right back, don't buy anymore to satisfy their greed

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Derek McNeish
Wakerley, AU
Sep 29, 2012 2:14 am EDT

I 100% agree.
I too have bought credits and they go in under 60secs, what a scam.
And the other thing you have to be careful of is after I bought the credits somehow they have a deal with paypal that you don't have to verify buying extra credits any more and I was not paying attention the other week I was looking at the tv and next thing I know is I have just bought $59.00 worth of chips because it automatically pops up where you would press the spin button and not realising it I had pressed on it but it never asked me to confiem the order or payment it just did it, and I have also seen on my bank statement there was another one as well that I didn't even see it at all.
I went to paypal and they would not refund me but they did remove the automatic purchase thing, but these ### have got me for over $100 that I never even willingly bought and when I told them to refund me or at least compensate me the appropriate number of free chips they too basically told me to get stuffed.
Paypal is supposed to be there to protect my money with purchases but think about it they are getting a cut out of all the millions of dollars doubledown is ripping from people and I agree with you, you spend real money to play for enjoyment because you can't win real money you get nothing for it except some enjoyment but when they just milk it out of you so damn fast it is nothing more than a fraudulent scam.

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Terrid
Janesville, US
May 18, 2012 1:42 pm EDT

Doubledown casino is a real joke. You win nothing. The bonuses are few and far between and if you get one it always seems to be the least amount you can win. I have bought and bought credits and they fly away like a jet plane, Over 4, 000, 000 credit and I got free spins one time. your winnings are times 10 time your total spin BIG WIN of 320, 000 a big 16 free spins wtf . When I spend my own cash to play your stupid games I would like to play for awhile, not have to pay Doubledown Casino. This is supposed to be fun but you can not have fun watching your credits go up in smoke. I work hard for my money and so do the other people playing so stop screwing people over. I have played and paid for credits for a long time. My daily bonus game is always under 30, 000 credits and it sucks. Regular players should be treated better.,

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9:06 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Dec 15 you guys were working on the game. It was not work. Before you all worked on the games I had over 6 million coins. When the game came back on at 2:30 the next day I had 150 coin. I know its not real money but I just pay for some coins to play with.

Read full review of DoubleDown Casino and 99 comments
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7:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DoubleDown Casino charged but did not get tokens

got charged six pounds for tokens in the casino on double down casino on facebook but did not get tokens

Read full review of DoubleDown Casino and 69 comments
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Diane Tyson
, US
Jun 08, 2024 8:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have spent a lot of money over the years, playing your games and about a lot of fun but lately the payouts are terrible. I buy chips and they’re gone in no time. Can’t accumulate anything. Seems like a waste of my time lately and the wheel spins are so tight. Really disappointing.

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Ted Floyd
, US
Jan 22, 2024 2:28 am EST

Today my points disappeared from 275000 to 15000.noon on Jan 15.

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Sharron Stone
, US
Dec 26, 2023 3:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am ( was ) level 80 player and have just spun 87M..I got no BIG WINS only 1 scatter win which gave me 240k and I was getting the lowest of wins after spinning 10-12 times..The highest I got was twice my bet back...I was playing 500k a go and was skint within less than 10 minutes..

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john1211
, US
Dec 05, 2023 1:43 am EST

26 mil I had..I played the werewolf game at 200k a go, every win I got was 16k or 40k having spun numerous times..I got ONE scatter win..it gave me 72K! and said AWESOME!...buy more chips?! get stuffed

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bingomama
west st paul, US
Nov 19, 2023 4:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

this site is a f___ing joke! the more chips you play, the less bonuses you bet. i think they actually turn them off! 400 spins and not one bonus round. no more of my money!

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Richard Bourgeois
, US
Sep 23, 2023 10:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On September 7th 2023, around 10:00 am, I had a straight row of jackpot boxes and I should have received a jackpot prize. I didn't and this is the forth time I've tried to make contact about my complaint. My ID # [protected]. I'm submitting a snapshot of the incident.

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Michael Rosling
, US
Aug 09, 2023 8:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

after a spin, I received four A"s and a turtle I won 12,000,000 million points but no free spins. My email address is rugged47@ hotmail.com My player Id 6460100 THANK YOU Michael Rosling

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Urgoing tojail
, US
Aug 06, 2023 12:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Seven buys in one day, won .03% over roughly 1300 spins on different machines. $70 usd meant nothing... You'd lose 26 million betting 100k... Would win maybe 1 mil as long as those spins take... Then you get a "big win" of 1 mil... The game hunts gamblers in their own homes, and treats them worse that the casinos used to.

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Aschm32186
Knoxville, US
Jun 25, 2023 5:43 am EDT

the game went down with facebook yesterday the same day I bought 9.99 for 35,000 credits. When the game came back up I had no more credits. I will NOT be buying anymore credits for a game I can't play

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Guest 718671045
Jackson, US
May 17, 2023 9:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’ve bought multiple $9.99 packages of chips and Ive just noticed that each time my bank card is being charged over $27.00 each time! I am literally being robbed!you e taken $67.92 that I did not approve and did not receive chips for!

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About DoubleDown Casino

Screenshot DoubleDown Casino
DoubleDown Casino offers a variety of online casino games, including slots, blackjack, roulette, and video poker. Accessible through their website or mobile app, users can play for free with virtual chips or purchase additional chips for extended play. The platform simulates a casino experience without real money gambling.
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Overview of DoubleDown Casino complaint handling

DoubleDown Casino reviews first appeared on Complaints Board on Aug 9, 2011. The latest review Mixed Feelings About Doubledowncasino was posted on Mar 24, 2024. The latest complaint purchased chip package. did not receive it was resolved on Nov 02, 2013. DoubleDown Casino has an average consumer rating of 1 stars from 1273 reviews. DoubleDown Casino has resolved 8 complaints.
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  1. DoubleDown Casino Contacts

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    605 Fifth Avenue South, Suite 300, Seattle, Washington, 98104, United States
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    Jun 13, 2024

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