Dollar Tree

I’m Barb Loisel I was a opening cashier durning the Christmas holiday of 2022 I had just started at the Cloquet Minnesota store at 1301 Hwy 33 South the Manager of the store is Vanessa & assistant manager Annette not knowing the last names of both of them it started on my first day of employment I was shadowing a very awesome young cashier after a while she asked me if I felt comfortable to be on the till by myself with her behind me I answered her yes we the next day and from that day on I was the only one at the register, durning the Christmas rush I had customers backed up all the way down the aisle I sometimes got the assistant manager to come up front, but not always, I had customers ask me if I was the only cashier I had to tell them I tried to get her to come up Annette I’m talking about the manager when I worked with her she had always come up and never yelled at me in front of customers I felt very uncomfortable when I was being yelled at and being be littled I’m a senior citizen I went to work there for just to help out at the store because I know they can’t keep employees not enough in the store, there was another elderly employee that was there also when I was punching out Annette was yelling at him for things that she shouldn’t of been yelling at him in front again at the register the day I quite was enough I couldn’t t take it any more I was very busy the last day I was there, I was just punching out on the register Annette came up behind me started yelling again because the little red $ sign was showing at that time on the register it couldn’t of been in the register earlier because I would of seen it because a cashier always have to look up when doing a transaction it just happen at the end I told her it wasn’t there before, but that didn’t do anything she made me feel bad again I front of customers two of the customers were my sister in laws and another employee was putting things away behind me when I was getting yelled at, but at this time it was both Vanessa & Annette yelling at me because of the red $ sign I followed them both into the office sat down with both of them, my heart racing I then knew I was in for it I sure was got yelled at again in the office from both of them with customers still near the office could hear them, Vanessa then handed me a write up sheet for me to sign because of the red $ sign they both wouldn’t listen to me at the time we’ll I finish counting my money down I was really nervous I couldn’t think straight, when Annette was making fun of me that I couldn’t think of how much money I was to giver her she then yelled again, that’s when I looked at Vanessa and I told her I’m done, I’m not taking this from her any more I walked out. My husband and I have gone back into the store the next day, Annette was there at the front I went past her to get valentine’s Day cards for our grandchildren she gave me an awful look I really again felt uneasy, I couldn’t get out of the store any faster & I have another complaint there was one day before Christmas Vanessa called in another cashier because it was right before Christmas I was only working for the store 7 days the other cashier was making fun of me because I didn’t know some things I was to ring up to do with a debit card for just food she just smarted off to me infront of customers also the customers kept on rolling their eyes or shaking their heads at her, a lot of the customer said that they would never return to that store the way I was being treated I cried after I got to the back room the way she treated me again, know I can see why they can’t keep employees those ones don’t know how to be respectful, I know I didn’t have to be there I retired four years back, but I really injoyed the job wanting to go in I was working four day out of the week I’m sure I was getting the most hours. I do know Vanessa was having personal problems at home and with herself so I tried to over look that she would tell me in the morning about what was going on with her and her family so I really didn’t want to bother her with what was going on in the store plus she was having a ruff time just being in the store it was starting to get over whelming for her the back room was so packed piled high with boxes that know one could get to, plus she had boxes all over the inside of the store boxes every where near the front entrance of the store the register # 1 is well packed with boxes & store items that you just couldn’t get to it to just put it away well to end this complaint I did get a hold of Julie from Duluth district manager two weeks ago today I sent her a text two days ago I haven’t heard from her as of today 1/27/2023 3:04 PM she talked to me the first time she called me it was nearly over an hour she then Apologize to me for the way I was treated I really don’t know if it has to do with me being a senior citizen but I kept on thinking to my self they will be there also again my name is Barb Loisel from The Cloquet Minnesota Dollar Tree store 1301 Hwy 33 south my Email address is [protected]@gmail.com thanks for letting me write all this, but I’ll still shop there no matter what

I had ordered over 400 teddy bears online for a school fundraiser. The website would not let me deliver them to my house so I had them sent to Store #511 @1601 Penfield Rd Rochester, NY 14625. I was notified that they had arrived, so I went to pick them up. An associate said she would retrieve the boxes, and returned to announce that they were 2 boxes short. I asked what happened as she was already on the phone with her boss. She said it wasn't her problem and that I had to call and set it straight with the online people. I asked why it wasn't their problem because I was forced to have them delivered there. She yelled at me that it isn't her problem. I asked to speak to her manager and she handed me her personal cell phone. The manager had been listening the entire time. I told the manager that they had signed for the delivery, not me so they should be responsible for correcting it. The boxes were clearly marked with orange stickers 1 or ten, 2 of ten ect. but there were only 8 boxes. The manager told me she signed for them. I said ok then she should fix the problem not me. At this point the associate who's phone I was on starts screaming at me that this is why she F...ing hates working here and why she f...ing put in her notice. I said I wasn't even talking to you. She said F... you give me back my phone. I immediately opened my hand and dropped her phone on the checkout belt. She took the phone and screamed at the manger on the other end I f...ing quit. I asked her if she really just said F... you to me and she screamed yes, [censored] you. at this point I decided to leave the store and she had the audacity to ask me to sign a receipt. I of course said no and left. I sat in my car a few minutes then went back inside to ask a cashier for a number to call corporate. She was totally apologetic saying how sorry she was that I had experienced that, but she was new and didn't know where to find the number. Bare in mind that the associate who screamed at me and was so rude to me was still on the phone with the manager who had actually witnessed the entire episode via cell phone. I called corporate who helped me get a refund and gave me the number to file a complaint. The manager has not reached out to me in spite of the fact that she has all of my information on the receiving sheet I wouldn't sign. I realize that retail is difficult, but I am a 60-year-old woman and I am not used to being told to f.. k myself during a $400 transaction at a dollar store. She really needs to be let go so she can pursue a position more suitable to her volatile personality, like prison guard. I am thoroughly disappointed with the Dollar Tree establishment and will not be using them again for my school. I would greatly appreciate a return contact regarding this rediculous situation.

good morning its 8;52 am and this incident started two weeks ago my son been taken off the schedule by his manager keisha he needs his job he goes to work works hard we are a little upset at the situation she emailed and said my son was quiting he said nothing off that i dont like what she doing to my family she puts who ever she wants on the schedule something needs to be done with her send her back to the store she left and get someone up in that store that treats the employee good the store my son works at is the one on blue angle pkwy the new one all i know is if my son does not get back on the schedule i will take other measures thank you my son name is louis legrant and the customers love him she puts who ever on the schedule she feels like and gives who ever two or one day and i feel its not right

is my dollar tree supposed to look like this? half of the shelves were empty and lots of aisles were blocked by stacks of boxes like these. i’ve been on the hunt for the glass heart valentine’s day jars and i asked a worker if they were in any of the boxes (since the valentine’s day section had maybe 10 products total) and she said “i can’t see through cardboard. i don’t know where the hell those are”. is this common?

i thought with the .25 increase, things may have improved a little, but it was gone WAY downhill.

this was on 1/25/23 at 5434 Ygnacio Valley Rd, Concord, CA 94521

Have we stopped saying thank you to customers? Every time I visit the Dollar Tree at 2701 Church Street in Conway, I never get a thank you. Today just topped the worst visit I have ever had. The cashier was filling her mouth full of a chocolate bar while she was ringing up our stuff. When she did talk it was while her mouth was full. This is extremely rude and unprofessional. Me and my wife both work in retail and we are trained that this is not acceptable behavior, not to mention my mother would never let me by with it either. We do not get much better service at the one on Highway 544 in Conway. I am just so disgusted I am done with shopping there. Is this what we have become? Are we so desperate for help that we allow them to do whatever they want to? Is this what we are paying $15 an hour for and now I am paying 25% more than I used to just to get bad service? I have kept my mouth shut too long. Why don't you put in self checkouts and then I can fuss at myself for bad service. Maybe that would put these poorly trained associates out of work.

Every time I go into Dollar Tree, doesn't matter what day or time, at least 2 isles are blocked by employees stocking shelves. Today FOUR isles were blocked by employees and carts and boxes. It takes time and gas in my car to go there, and I don't appreciate not being able to get everything I need when I get there. This is 2-3 times a week attempt. It's insane! Why can't the shelf stocking be done after hours so the customers can actually shop there and not be inconvenienced?

I would like to make a complaint about the condition of the Monroe, Washington Dollar Tree store (19947 Highway 2, Monroe, WA 98272). This store is absolutely disgusting. Ceiling tiles are discolored and a drip of water fell on my head. There was no caution floor is wet sign out to give warning. The floor is dirty as though it hasn't been swept or mopped in a very long time. Shelves are barely stocked. What is on the shelves is in complete disarray and unorganized. Who is in charge of this store and why do they let it look like this? Over the past year or so I have noticed a steady decline of this store into the current state of deterioration. This store needs urgent attention or close it. I wish I had taken photos, but I don't want to go back. This store is giving a bad reputation for all the other stores.

my name is tammie miles i live in trinidad co 81082 i need to speak to someone regarding your trinidad office i donot want to talk with them in trinidad as nothing is ever done about things i am very upset over alot of things that is going on in this store and it needs to end my number is [protected] please give me a call regarding this matter or i will notify proper authorities.this is not no joking matter please retern my call

I just browsed through your corporate website that brags about good customer service and values...nothing could be further from the truth...

I would like to see some good old fashioned customer service where the casher hands me my receipt and my package, and says with a smile..."Thank you...come again..."

Instead (just a few minutes ago at your store on Alvernon and Grant in Tucson, AZ) my receipt sat sticking up in the register while my package sat on the counter somewhere behind that stupid plastic divider (useless swinging piece of crap) and a cold stare from the cashier...I started walking out without my package (out of sight out of mind)...I pulled the receipt out the register in frustration...as I walked out the cashier held up my package to remind me to take it...I wouldn't have left it in the first place if she handed it to me like a good cashier does...

While I was in line I saw her try to hand some things through the plastic divider (swinging) to a customer in a clumsy way...not her fault...that stupid plastic divider serves no useful purpose...take it down!

Teach your cashiers to smile and mean it...

Do not need the g.M. Of this store to call me. He is no help. I asked for his someone else to talk to and he has not given me the number. Help please... I work for this dollar tree and the manager has been saying im a thief among other things. She has lied and said she just hired me for holidays when that is not true at all. I have even talked to the g.M. Which has not been no help and knows whats been going on. She is doing all this because 911 had to take me to the er and this is retaliation, defamation of character, and employment defamation. The extra stress this has caused because of the lies and run around the g.M. And the manager have been giving me is making my hair fall out from the stress. I am not the only one that has had issues with the manager irene and every worker there has said "the gm will not do a thing nothing will change." this is not right at all. There is more as well. I will wait till I get to talk to someone to explain more. Ricki white dollar tree portales nm 88130 — [protected]