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Dollar Tree Customer Service Phone, Email, Contacts

Dollar Tree
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1.1 2963 Reviews
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Dollar Tree complaints 2961

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L
1:16 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was at store # 3849 300 Main St Nashua NH on 12/15/2022 at 12:13 pm They had 3 female employees working. They were complaining and talking badly about the manager and the schedule etc. Not paying attention to what they were doing as they were ringing customers out. I was being rung up and Kristen was extremely rude to me and other customers. I said can...

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C
6:57 pm EST

Dollar Tree Manager playing satan worship teachings at the register, loudly

I was in the Woodland Park, CO - Dollar Tree store (6527) today and the manager was playing a satan worship teaching, on CD or on his phone, at the register. It was quite loud and extremely unsettling. I state that he is the manager, as he told the customer in front of me that he was the manager. This is extremely unprofessional. I will not be shopping at Dollar Tree at this location again and will post this information on my FB page to warn all local friends to avoid it as well.

Desired outcome: Train your staff as to what looks professional for you business.

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A
A
ASL67
NYC, US
Dec 25, 2022 10:55 am EST

Would you complain if it was Christian Christmas music?

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M
4:49 am EST

Dollar Tree Natures flea and tick remedy for cats

I followed instructions and put mini cones on my cats like I always do, this time I was just struggling with money and was like hey let me try the one I see at doller tree all the time..

The main ingredient in something for a cat is literally something that is super poisonous to cats and it just blows my mind. Both of my adult cats started foaming out of the mouth and running around terrified like if they just took a hit of crack or something. I ran and washed it off and gave them 1% milk trying to help them..

Thank god they are alive and I didnt give this to the small cats but my girl cat she has lost alot of weight and is very depressed, the vet says its most likly due to getting poisoned. And my male cat his jaw randomly locks up and he gets very scared and starts throwing himself around which is also from this poison entering their nervous system since you have to put it behind the ears where they can't like it or get to it.

The vet and alot of people have been telling me to sue but my lawer says these people just always find a way to go around the system and win. Tthey are harming and killing animals.. Just take the product off the shelves. Help us fight this because nobody wants to listen until they make the mistake!

Some of us dont have money so we get dumb and sometimes buy things cheap when we shouldnt but you shouldnt be killing our animals

Desired outcome: take this product off your shelves please

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K
6:03 pm EST

Dollar Tree Falsely accused of shoplifting

Falsely accused of shoplifting

I have been a client at your store for years I spent hundreds of dollars a week I always put my items in a big bag because sometimes they do not have bags at the front desk anyway as I was shopping one of the store clerks came up and accuse me of stealing I told her to get the manager she got the manager I told them to look through my things they didn’t want to look through my things but they humiliated me in front of a lot of people and I’m going to sue you I’m getting a lawyer

Desired outcome: Settlement

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L
11:07 pm EST

Dollar Tree The store that's located at 5923 Dollarway Rd. Pine Bluff, AR 71602

On 12/11/2022, I drove to 5923 Dollarway Rd. Pine Bluff, AR 71602 which was 30 minutes out my way just to get to the store at 7:53pm to be told that I could not come in, in a rude manner, because they close at 8pm. In my opinion, if a store closes at 8pm and it's advertised that it closes at 8pm, then that should be what time the store should close and not at 7:53pm. The lady that told me that met me at the door and would not allow me to gain entrance. It is rude and unprofessional for a worker to act in that manner. I am very dissatisfied, angry, upset, and mainly disappointed about the issue. I was only trying to go in and get a few items for my ill mom. I was very frustrated and would hope for the issue to be addressed and actions to be taken. Is this how you allow your workers to treat your customers. If any questions, you can call me at [protected].

Desired outcome: The employee should have some type of discipline for this behavior and to know that this type of behavior is not okay.

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C
6:56 pm EST

Dollar Tree Manager

On Dec. 3 2022 my husband and I entered the Dollar tree located in Trinidad Co. @ approximately 8:50pm. We got the items we came in for, and headed to the cashier. The gentleman at the register, who is a manager, stated and I quote..." I'm so closed I can't ring you up! and proceeds to say he cashed out the register. I looked at the time, it was 3 min. Till close. He argued, became a bit snippy and told us next time come at a reasonable time and then tells my husband and next time leave the back pack home as they do not allow packs in the store. We walk where need be as we have no car. I've been going to this store since they opened, never been treated so poorly. He knee we were there, nit to mention there was no announcement about store closing. Highly unprofessional I think. Isn't your patrons who keep dollar tree up and running?

Sadly, we will no longer enter this store. A long time frequent shopper lost.

Desired outcome: Just not shopping there.

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H
8:05 pm EST

Dollar Tree Clean up shop

Thank you for opening this store in my community. I patronize this store from the day it open until dec 2nd 2022. On this day I have decided I would no longer enter this location. Due to it sloppiness dirty uneven floors some area has hole which are covered with gray duct tape. Your inventories are still in it orginal boxes where they stay for weeks unend. You have senior who patronize the store because of the price. Your company should be concern for the customers also for the conditions in which this store find itself in. Management needs to become closely involved with organizing and making decision with hand on approach its also very important to listen to your customers and employee.

Respectfully

hv

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J
3:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree Misleading advertisement/False advertsement

This email is to inform you that I am currently seeking an attorney for the purpose of filing a lawsuit against Dollar Tree for Misleading and False advertising. The price change has not been changed on your sign and it is very misleading to customers. I feel like I have been taken advantage of by the change in pricing for products. I intend to seek a compensatory amount of $50,000.00 Thank you for your time and consideration of this email.

Sincerely,

Jackie Staples

1403 River Road Lot 64

Elizabeth Cit, NC 27909

[protected]@yahoo.com

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M
2:14 pm EST

Dollar Tree Store Hours

The Dollar Tree store located on Crestwood Blvd in Birmingham, Al. On Tuesday December 6th I went to the store around 7:30 pm, the doors were locked and customers were inside. I was told by the the staff will have to come and unlock the door to let us in ( there were six other people that came up after me). We saw no staff at all, then a random person, (not staff) came up and yelled to the people outside that the store was closed and no one else could come inside.

Desired outcome: Please educate the staff on the store hours or at least come and inform the patrons outside waiting that there is an issue so no one else can come inside to shop.

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Z
3:33 pm EST
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Location occurred at: Dollar Tree 585 N Main st Logan, UT [protected] Phone: [protected] I was standing in line and Shawn the manager showed up to relive the excess amount of people standing in line, their began a politeness battle on who should go first. I have somewhere I need to be, so as the battle raged; I decided to go first as they fight over...

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C
9:18 am EST
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Jessica Mejia allows certain employees to work 5 hours take half hour break as other employees work 5 hours do not have half hour breaks because they work 5 even 3 hour shifts as they get 1 10 minute break only! Use to work here I know exactly how they operate! She then allows that employee to drink alcohol during break in their car sitting in parking lot!...

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N
5:09 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

An employee, April Morrison, at your Dollar Tree store was very rude to me & my 6 year old son. Accused my son of wrecking the store saying he was knocking things down. Which he knocked something off a shelf and picked up. Then was making very rude comments to other customers & myself, the childs mother, saying I need to watch my child. After checking out...

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R
12:54 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

my daughter and I were in your store #8716 on 11/25/22. When we got in line to check out approximately 4: 04 (per my receipt time) ‘Karena’ was at register 1 and the line was backing up. She paged a ‘Rita’ or a ‘Sabrina’ (I can’t remember her name specifically) but she was a rather larger woman with dark skin with short hair and glasses. The woman never...

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C
9:30 am EST
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Store number 4260, 1960 Cliff Lake road, Eagan,MN 55122 store manager Jessica Mejia does nothing everyday! She stays inside office for many many hours, pretending to do paperwork. Jessica is full of [censored], she steals money, lies to customers every time she refuses to help employees. She hires new employees then gets mad at them for not knowing what to do...

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M
12:23 am EST
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Dollar Tree Manger Teri

The Hamilton Mill Dollar Tree in Buford is by far one of the neatest that I’ve ever encountered. The only thing the store lacks is decorum from the disheveled manager Teri. She is very rude and nasty to customers and employees. From the looks of her appearance she should be angry at not putting herself together before dealing with the public. She always looks scruffy so maybe that’s why she’s always angry. I was so disgusted at how she shouted insults at a technician over the phone who was giving her instructions on how to fix the self check out machine. He was good because the way she spoke to him, he should’ve hung up the phone and let her figure it out herself. She had the nice Asian lady that works there almost in tears the way she shouted at her. Who does this woman answer to?

Desired outcome: She needs to be fired

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R
8:14 pm EST

Dollar Tree late opening - aisles blocked by merchandise waiting to be shelved

The store at 410 South Columbia Ave Suite F in Rincon, Ga is rarely open at 10 am when it is supposed to be with employees standing out front on the sidewalk waiting on the keyholder. I would say at least 4 times a week the store does not open on time.

There is also merchandise frequently blocking aisles while waiting to be shelved. I often have to move that merchandise to access shelves to find a product and as well move it to the side of the aisle so I can get around it to go down the aisle.

Desired outcome: Please give the door key to a responsible employee who can tell time and either put the merchandise on the shelves ASAP or leave it in the back where it is not in the way.

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E
3:33 pm EST

Dollar Tree Disrespectful employee

I've frequented this Dollar Tree at Hamilton Mill 2725 Hamilton Mill Road, Buford, GA 30519 at least three times a week. It's extremely convenient to my house and my job as well as the other shops I frequent. On several occasions, I've encountered a RUDE and DISRESPECTFUL older white woman who says she is the 1st manager. Her name is Teri and if she's not the owner of the store why does she still have a job there. She is disrespectful to the customers as well as the other employees. I've witnessed her behavior quite frequently and asked her would she like if someone spoke to her in that manner. I even asked for a corporate number to make a formal complaint, she told me I could find another Dollar Tree to go to. I've been a Supervisor for over 20 years and my subordinates are never treated with disrespect from me. I've heard her call an employee stupid and that was it for me. I will never enter that store again as long as she's employed there. I will encourage my friends, neighbors and co-workers not to patronize as well. She needs to be trained on how to deal with employees in which she supervises other than calling them names like "stupid" and telling them they don't have common sense. Also she needs training on how to deal with the public. She's not friendly or pleasant in appearance or demeanor. Her behavior is deplorable and should be looked into. No one should be treated with such blatant disrespect TERI! WHO IS HER BOSS?

Desired outcome: She needs to be trained on how to deal with employees in which she supervises and also the public

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K
3:19 pm EST

Dollar Tree Rude manager~ duplicate charge for item

Store #3438 wellsley ave, spokane 9am 11/22/22 manager matt

was called to open 2nd register, was sullen and unpleasent i had 8 rolls of one kind of ribbon and 2 or another. He demanded that he scan each one and scanned one of them twice. I left and immediately returned to request refund. He refused to look at the receipt or count the rolls of ribbon, indicating he had not made an error, without even checking. Refused to provide information on a superior or district manager. His uniform was dirty as is the store. I would like my refund and the manager be reprimanded.

Desired outcome: I WOULD LIKE THE REFUND, AND AN APOLOGY

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M
10:38 am EST

Dollar Tree Service; manager very rude

I stopped by this Dollar Tree on 11/22/2022 to pick up a few things needed for donation boxes. I spoke to a stock clerk and asked if I could have 2 of his small empty boxes and he gave them to me. I went to check out and LIsa snatched the boxes out of my buggy and asked why I had them. I told her I asked the stock clerk because I needed them for donation boxes. She proceeded to get ugly and say no Dollar Tree or any other store gives away boxes, I told her the Dollar Tree back home where I am from does all the time and so does any WalMart and Dollar General. She stated all people from Florida are trash and use her dumpster. To which I thought was very rude. She tried to argue with me more about me being in the Dollar Tree, This woman already upset a previous customer and she left out with out buying anything. I asked for my receipt and she did not want to give it me. I told her I need my receipt and she shoved it in my hand. Very rude! Then she told the customer behind me as I was walking out that she deals with these [censored]es every day! I heard him say I dont care and it's not my problem just ring me up I am in a hurry! Very rude. Definitely needs to be let go and hire someone else to do her job.

Desired outcome: She needs to be fired period. Get someone new that actually cares about the customers and her community. Someone that actually likes her job.

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N
9:44 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I was shopping at the Dollar Tree at 3860 White Plain Rd Bronx, NY10467 and as usual the line as very long. There was only one register open. A couple of people waiting got into a verbal altercation with an employee who was saying everyone had to f-ing wait. So some of the customers on the line walked out with some items. The manager or someone who claimed...

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4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

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Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Associate was posted on Apr 17, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2963 reviews. Dollar Tree has resolved 92 complaints.
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  1. Dollar Tree contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click up if you have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 21 21 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number
    Orders
    +1 (877) 530-8733
    +1 (877) 530-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click up if you have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 4 4 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number
    Customer Service
  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
Dollar Tree Category
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