Dollar General
reviews and complaints

i could not exchange a pack of cigarettes from short box of Marlboro to Marlboro 100 Box. we were there around 30 minutes ago and my other half came home with my cigarettes and we went back to exchange them and they would not do that and I will not shop at the dollar general store again I will go to everything is a dollar store now to shop and buy my cigarettes at the smoke shop. Your Manager at that store #10403 is very unprofessional with customer service, She has an attitude all the time and I do know how Managers should be Because I was a Manager for 3 Stores or Pizza Huts In Nashville, Tn. Customers Always come first & Professional Managers always Greets there Customers With a Good Attitude and not act like Customers are a bother. You Have Employees there that are Professional like Lyle at the store in Wells, Mn. 56097 Store # 10403 he always is polite and will help the customers when they need help. If you want to call me my name is Gary Laborde my cell # Is [protected]

I am a paying customer that spends 100's of dollars a month at the dollar General in Hatfield ( Richland) indiana and the people working there do not believe in keeping the store clean, they will have a conversation with other workers wile customers are waiting to get checked out, and if any thing is said they will be VERY RUDE and tell you that the problem is not their fault, they are the best dg stores have ever had. In my opinion the crack heads that worked their before showed a he'll of a lot more work ethic than the fat slobs that won't do anything . As far as I'm concerned dg will never see Anouther penny of mine, at least not the one in Hatfield Indiana.

I went to the store on Oxford school road at the intersection of hwy 70 right outside the town of Catawba, NC...I was with the elderly lady that I work for as her caretaker. I went to where the manager was asked for padlocks...I picked up a 2 pack and went back across the store to my employer, I guess I laid the locks down when I felt the soft pillows and didn't think anything else about it. The manager then waddled up and asked if I changed my mind about the locks and I said yes, but, I was in a car accident that gave me a brain injury and my recent memory doesn't exist. I told her I didn't remember where I layed them down at and she screamed out that she would check the cameras and see where the locks were. I offered for her to check my purse and she gave me a dirty look and waddled into the back of the store. The manager then screamed from the back of the store to the cashier to let her know when the police officer got there. I also witnessed her having a young teenage girl and a small child helping her put out merchandise and the baby running around unsupervised drawing on the tile floor with a sharpey marker, a young child isn't supposed to be working in the store without being old enough to be employed there and her and the baby running around in and out of the store back room. I don't appreciate her accusing me of stealing and screaming out in front of numerous customers. I am a very Christian woman and was with my employer and was very embarrassed by this. The manner she treated me was very uncalled for and I DONT STEAL...EVER, EVER. I want you to know that I was the store manager at Family Dollar and I have encountered many shoplifting insidents but this most definitely was not one of them. I will never step foot into that dollar general as long as this manager works there, she was very rude and judgmental and I would have lost my job for treating a customer this way without justification. I know that I didn't do anything wrong but she screamed at me and about me in front of my friends and neighbors in my small community...I was appalled! I have considered calling my attorney to get advice about bringing a law suite against her AND the store if need be, for being wrongly accused in front of my peers, and my employer.

I went to the store at 1192 Myrtle Ave, Brooklyn, NY & was told they had no p!attic bags to carry out products of any size. Subsequently others costumers were also informed of the issue. Some wa!ked out I asked them why they haven't order bags they stated that they informed the manager Brandy William who is the only person allowed to order anything & apparently she hasn't done so in quite a few days. We shouldn't have to buy bags to carry out products. Most costumers are walking out & complain.

Today (July 3rd) I bought 2 pks. Of clover valley hamburger buns, my son pointed at my burger and I looked, there was a blue bristle that had been cooked into the bottom of my bun. I have pics. Of the bag in case you need to do a recall and pics. Of it in my bun and on my plate. I'm glad my son seen it or it might have scratched my throat if I didn't feel it, I had bacon on my burger so I might would have thought it was bacon. I tried this one time and it wouldn't let me do through my fb account so u hope it goes through.

I have always had problems with the Manager and her constant rudeness to me. I have know idea why she is so mean but I try to avoid her which I told her today. I have tried to be overly nice thinking maybe she as had a bad day, I go to different Dollar Generals to avoid her but the one inLake George is close to me. I am 67 years old I spend lots of money at Dollar General. You can look it up on line. I am the customer I do not cause any problems she needs to stop harrassing me with her words and actions. She is mean. Today she slammed my dog food on the counter and I asked her why and she said I am sorry you hink I slammed your dog food I did not even say the word slammed he did I said "Wat was that for?" She said what that I "slammed" the dog food down. I have brought family and friends in and when we leave their comment is "What's her problem?".. I don't know but she seems to have a big turnover in help too. Previously I have let it go not today. Thank you. Pattie Geisert. [protected]@yahoo.com. July 1, 2019

On 7/1 at DG site on Levick street. In Philadelphia. The 2 employees working at around 6:40 PM were extremely rude. The female would not disclose her name. But the male was Cordell. I specifically kept a low. And professional tone to converse with the employees, . My original issue were the coupons and. Then it became the miscommunication, fast and runon speech talking at me, the customer and then. The not listening. I was actually looking for assistance instead of ignorance. I left my items and exited the store. Please hire employees that actually want to make a great influence on the dollar General chain. They didn't. They should also be able to have good manners and able to engage in a conversation without speaking street talk. I think I will not return to that location again.

This is second attempt contacting corporate office to request repair on the parking lot in Avilla, Indiana 46710 location. I explained the lot is peppered with large and deep holes in the pavement that are dangerous and may cause injury to persons or damage to vehicles. Many elderly shop this location and could be badly injured if they trip or fall. This also presents problems pushing a cart to your vehicle. I heard nothing back from first attempt except for an automated response. It's sad if DG can't be loyal back to their customers by providing a safe environment. Please see attached photos of part of the problem, there are many more. Please route this information to the proper channels for attention. I'm sure this repair is within the multi-million/billion dollar DG budget.

I just visited my store at the end of my street and this employee named Andrea was completely disgusting. She smelt and stinks like cigarettes and was smoking at the front door when I came in. Then when I was checking out, she was the one at the register. I brought up the smoke a the front door when I walked in and how it bothered me. She just laughed and said "oh it's just a cigarette get used to it. People are so stupid about it these days." I was horrified and felt like she had just called me stupid in front of two other customers. Even though they agreed about the stink and her poor attitude. I ha e shopped at this store since it opened and I will not shop here any longer until she is gone. I've never seen here here before and she is a terrible reflection of Dollar General. Having someone so trashy and inconsiderate to paying customers...just terrible 😔😔😔😔😔

Our Dollar General store located in Moore, Oklahoma on S Broadway. This store within the past 12 months has closed early on many occasions. Tonight Saturday June 29, 2019 the store closed by 7pm CSDT.

Can someone in authority find out what the problem is with the oversight and management of this store?

There never seems to be anyone in charge of this store.

I went into the Dollar general in Delavan Illinois I have been there a million times because that is the only store we have that place is always a mess the girls are usually outside smoking or talking so when you're at the cash register ready to pay you usually have to wait I always see people walk in and out without shoes and shirts well today I worked a 10-hour shift I was very tired I am single mom with two boys they wanted a movie from the dollar store for some reason once we got there I noticed they didn't have shoes I told them just to hurry up run pick it out and give it to me and I will pay for it one of the employees was sitting outside smoking as usual saw me walking in with my kids and I said I'm sorry they don't have shoes it won't be long is that okayshe said no it really isn't okay and I said okay whatever my boys went to the car and I ran inside to pick out a movie as I was paying at the cash register I let the other employee now that I will be complaining on people when I see them come without socks and shoes and no shirt because I see it all the time and for some reason you want to call me and my kids out which is fine I understand his fault well the cashier did not like that and told me that she was sick of my ship she proceeded to curse me out in front of many people and yell I asked her why she's yelling at me and getting so upset she said that she's been putting up with me for a year-and-a-half I don't really know what that means at all me and her usually very talkative when we go in so I don't really know she proceeds to call me a w**** another employee there is spreading rumors that I'm sleeping with her husband when I'm not which even if I was which I'm not cuz it's horrible and I am married customer service should still be number one and they should not treat me like that the cashier after she started yelling and cussing at me ripped off her apron and told me to come outside cuz she wanted to fight she said it several times and I told her that if she touched me she would go to jail I think she realized what she was saying and she said no I'm quitting I'm going outside so you can't do anything I'm a hundred and ten so I can watch this girl's 250 I'm not dumb I'm not trying to fight anybody I'm not trying to start anything I was just letting them know that since they want to call me out and not let my boys just walk in real quick and get a movie without shoes and I have seen several people do it that I will be complaining when I see other people do it because the only reason they treat me like crap is because the other employee husband try to get with me and I did not and now she makes it horrible and very uncomfortable when I go up there and tonight proved that she runs her mouth about me and tells people my business which isn't even true the cashier who cussed me outwas calling me a horror anime many other things I am a hairdresser I have been for 14 years and I deal with crazy clients all the time I have been called every name in the book but you have to hold your composure I did not cuss her out in the store I did not call her any names I held my composure while she screamed at me she yelled at my face to leave the store several times I asked the manager on duty she has red hair and glasses if I could have corporates number and she said that she did not have it and will not give it to me this store is an absolute mess people should not be treated like this when they go I was discriminated against I was threatened and I want these ladies to lose their jobs something needs to happen this is horrible the way I was treated tonight was so embarrassing so unnecessary and there was no reason for her to lose her mind like that if you look in the video you will see her yelling raising her arms screaming throwing off her apron this is absolutely ridiculous and the fact that the manager on duty would not give me corporates number and would not help is so unprofessional just because she knows they were all in the wrong and she did not want to get in trouble so I'm not going to let it fly I'm sick of them treating me like crap when I go up there that is the only store we have in town and this is crazy also when I got home the cashier that threatened me and screamed at me is trying to friend me on Facebook and message me so now she is taking it outside of the situation the three girls who harass me are Samantha she is the one who harasses me over her husband Stephanie is the cashier that's threatened me and cuss me out and Jenna is the manager that would not give me corporates number this happened at Delavan Illinois Dollar general

On 6/21/19 we were in the. Dg on s. Park ave. In Herrin Il. While checking out my disabled son asked the cashier if he could use the bathroom. She looked at him and said she didn't have time to walk him to the bathroom. I said she didn't need to walk him to the bathroom he was capable of doing it on his own. Employee stated she had to walk him and she didn't have time so he couldn't go. We left got into the vehicle and my disabled son who is almost 27 years old, started crying! I asked him what was wrong he stated he had peed on himself and he was sorry for making a mess. I am outraged my son can not help that he has an it of 56! ( mentally he is between 3-8 years of age) did the survey to complain and no one called to follow up. Called the customer service number and made another complaint on 6/24/19 . I was assured I would receive a call within 24 hours! no one called! Called back on 6/26/19 and was told I had to give time for the first person to call. Apparently 5 days is not enough time. I told them that they had till end of business today or I would hire an attorney for discrimination against my disabled son who is protected by the ada . Dollar general won't even acknowledge that this is a problem. HELP

I was recently in your St Johnsville NY store and was appalled at what I saw. The manager there had her boyfriend there-he is also a store manager i believe- and they were kissing on the sales floor and he kept grabbing her behind and rubbing up against her, ect. I think this is disguting to see at a store . Thee was also alot of foul language. My friends and I have shopped this store for years and we will never go there again. Maybe you should moniter your employees a little better. You have lost me as a shopper thats for sure

your store in Seminole., Oklahoma needs to be cleaned up, you can't get up and down the isles because of carts and shopping carts left in the isle, cloths strung out on the floor. The other stores we go to in Prague OK and Eufaula OK and Longtown OK is not this way, the Seminole store always looks bad and cluttered no mater what time of day you go in

Store 4622 is a horrible place to shop very dirty back room is disgusting bathroom is filthy and manager discusses driveline employee employment with driveline employees family saying driveline employee is not allowed n store to shop or work that if it was up to her she would fire driveline employee manager kali did this several times with several driveline employees family members when they r customers n the store and she is the manager on duty the driveline employee has not been informed from their manager that they r not allowed n store and when driveline employee is a customer n store kali has a look and attitude like she hates her life kali is not the driveline employees employer and does not need to b discussing anyone's employment with customers and especially not family members of the driveline employee family the driveline employee is not assigned to store 4622 but had been there 3 times to complete a project as instructed by driveline employees manager and was never told anything of this matter kali refuses to let driveline employees do their job and then makes a complaint this has been an ongoing matter with manager kali over several driveline employees she is a very unethical manager and seriously needs training

I am writing about Dollar General, in the 62895 area code. Wayne City, Illinois. I have been a customer for year's. In the last year or so, the people that work there, district manager, Barb, sales, Cheri, have turned into obnoxious, rude, uncaring people. If there is a problem, on my receipt, I show them, I am never right ( which I know I am ). The last 2 problems, happened in the last week. I was with a friend, we were shopping on Friday, the 14th, of June, for the clearance sale. We got the same cotton dress, in different sizes. The sale tag was on her dress. I got up to counter, showing her there was no tag on mine but, showed her the tag, on my friends. She went ahead, rang mine up for 6.00, instead of 5.00. I told her that she rang it up wrong. She said, that's your whole order, is 6.00. I said ok, thought you rung it up wrong. I get home, look at receipt, she DID ring mine up for 6.oo, also, my other items were on clearance, 2 puzzles, they should of been .50 each, not 1.00 each. They made 2.00 off of me. There is no going back and saying anything anymore, they say the register is right. the other incident was yesterday, Thurs, June 20th. I ran in to buy my diet Pepsi, it went from 3 for 8.00, to 3.85 per unit. I asked Cheri, if this was right, she got very rude, in saying, " we have nothing to do with the prices ". I am tired of being taken for a ride by these people. Although I know, you are going to side with them. I just want you to know, I am DONE shopping in Dollar General period. I added up, how much I have spent, in the last month, it is 169.49. I will take my money elsewhere. Btw, my friends dress was rang up at the 5.00 price, along with her clearance items being added up right. They put things in one isle for other clearance. You can go out on floor, finding the same item, same price ? Therefore, its not really on sale. SOMEBODY, is sure making some extra dollars off people. I live in apt complex. I'm not the only one, saying there are problems. I'm just DONE.

Tried getting my manager to take care of the horrible mice problem at store 12900 oh not to mention the maggots that are infested in the dog and cat food and cereal but she seems to think it's not a big issue... But I get terminated for going and saying goodbye to my dying grandma dollar general is by far a sick and twisted company with horrible dms and store managers oh and how do they expect us to take lunches when most of the time there's only one of us there? Oh that's right the store manager messes with payroll.