Dollar General’s earns a 1.2-star rating from 8 reviews and 3849 complaints, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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wrong person arrested
Me being michael strawn father of kristen strawn. Kristen was arrested this afternoon for trespassing by glencoe police dept, glencoe al 35905 officer simmons. Teresa franklin being store manager told me she had no name, just blond female when she filed complaint this morning. Franklintold me she had no name nut she had warned the female she was not to be in store. My daughter kristen does alot of shopping there an has never stole anything, never been warned about going there. I asked mrs franklin to show me the tape of my daughter an sht tried to but some reason couldnt pull up the tape. I assured frankin it wasnt my daughter. I told mrs franklinthere was a blond female that stayed at my house until couple weeks ago. I made her leave my house because she told me she got caught stealing from the dollar general. I made her leave my house at that time. I called the police an asked for officer mckinsey to call me back. I left a message on his phone asking him to call me. He never called. My daughter arrested today was a mistake, shes in jail now an i want to know how my daughters name came up when manager terase franklin told me she had no name. Im going to my attorney tomo morning. Im also going to tv news. This is wrong an i want answers why an how this happened. My number is [protected]. Glencoe alabama glencoe police dept. Officer simmons arresting officer
i' am complaining about the service.
The new manager, she is a old( well appears to be an old lady), she's always grumpy and frowning. I have been living in this area for over seven years and she is by far the worst. This is my second incident with this rude lady. The first incident she told my daughter not to be running in the store, she's 6 years old, that was not her place to say anything...
Read full review of Dollar Generalstore
I don't understand why the President or CEO Todd Vasos doesn't review all the complaints listed for Dollar General. I am an employee there (to be former employee) and am displeased with how the corporate office expects us to work with limited hours and stock shelves and clean the store. I am not the "Energizer Bunny" with excelled speed. Are the "Employee & Customer Complaints" every addressed? Don't tell me that you have one person (if that) answering complaints. It's time for corporate to come to each store and work just a few hours to see how everything works.
Isn’t that the truth, the CEO or corporate headquarters really should be ashamed of themselves to produce a company like this. Listen all companies want to make money but if you don’t put the mdse up on the shelves or keep it clean and neat no one wants to shop there . Real simple train your employees and get a grew that cleans, and grooms your company
empty shelves
DG is the only place in our small town to buy necessities. It's my understanding they get a truck two times a week, yet the shelves are always empty. Especially common items. Either they don't keep shelves stocked or management does a poor job ordering. It used to be I'd rather shop at DG but it's so frustrating I'm ready to drive the 10 miles to go to a store that can keep their shelves stocked. The next time I'm there I will take pictures and post on here
I stopped shopping at the DOLLAR GENERAL stores, yes, reason, shelves are always empty. The other reason, ONE CHECKER with long lines...! I am wondering, because of all the odd places Dollar General has built those stores in, are they going to close them down as what they call a grocery store, reopen later on as what, what is really going on?
isles being blocked, long lines, rude cashiers
You can never get through the isles they are always blocked, the shelves are always messy and understocked. The long lines with only 2 registers, usually only one being ran, causes such a long wait time. The cashiers are very rude and never seem to want to help fix the problems. Walking in or around you can barely get around in that store, everyone is on...
Read full review of Dollar Generalmanagement
I had purchased a DG Twin Pack Automatic spray refill and found that the dispenser could push down the sprayer. I had a hard time pushing it down with my finger. This purchase was on 07.14.19, receipt # 899626172142839816310920919919918015221161. Today, 07.17.19 @ 11:20 am I tried to return the twin pack refills and explained to the manager who said I...
Read full review of Dollar Generalcustomer service
Every time I go into this location there are boxes piled in the aisles even blocking them at times. Boxes even block the fire exits. Nothing is ever stocked on the shelves yet the employees are standing around. You have to find an employee to be able to purchase anything and they are usually outside smoking and flirting with men they have come visit them...
Read full review of Dollar Generaldidn’t pay the time I worked there
I worked there a couple of days and I had to leave the job because of family issues. So I talked to the manager and they told me that I would get paid that Friday, so Friday came by and I checked if I had got paid and I didn't so I called the district manager and they told me that they needed my information from they manager so he called them and they sent my info to him and he called me saying that I will be paid the next Friday and its already been 3weeks and i still haven't got paid and that it was in the process for me getting paid
rude customer service
I was i n the Dollar General store on Governor's Drive, near I565 Huntsville, AL . I work near and decided that the cheapest way for me to eat lunch every day is to go there. I went in and got my snacks and went to the counter. After waiting a few minutes(have no idea what the cashier was doing), I realized I left my wallet in my car. So I left the items on the counter and went to my car. As I left the store I heard "Don't come back" This happened on July 16, 2019, at about 11:20 am. I went to go back in the store and she would not let me back in. I did nothing wrong and she is right about one thing. I am not coming back not until I hear back and know somebody above her has heard my complaint. She has no business working in customer service. I did nothing wrong. You may contact me [protected]@gmail.com. I will never buy anything at one of your stores until I know my complaint has been heard.
terrible manager
I visited this location a few weeks ago and the manager was so rude. She was hateful to her employees and to the customers. There were also vendors in the store that day making their deliveries and she was the exact same with them. She needs to realize that without customers coming into her store and vendors delivering products she would not even have a...
Read full review of Dollar Generalemployee
I was in Dollar General Store South Main Street Wilkes-Barre PA July 16th 10 a.m. I got two things and went to the counter I waited 20 minutes for someone to come to the register I hollered I Whistle twice nobody finally the lady came to the register and she said what an attitude don't whistle like that I said well then you should have a bell she said we should but Dollar General don't by Bells I said well I don't have time to stand here and wait I'm a contractor and everyday I buy my crew of 15 sodas chips candy cookies I spend a lot of money there every month I'm not going back anymore they lost my business she was very very loud and harassed me she said I'm the only one in the store I have no help well I said then you should be monitoring the register she gave me nothing but a hard time and back talk me I will never go to Dollar General again. This lady was on at 10 a.m. and she wears glasses July 16th 2019 I told her to review the cameras on how long I was there some one should to see the hard time she gave me. Again Dollar General lost my business and all the money that I spend in that store and I will tell my friends to
cashier
I bought lightbulbs. She told me the total was $12.99. I gave her $20. She gave me $3.01 in change as she said $7.01. She did not offer my receipt. She stole $5.00 from me. I didn't realize she stole from me until I got home. It's not worth going back, but you should watch out for her. It happened about 5:15 pm 07/15/2019. 103 Bulldog Blvd, Borger Texas, 79007
Read full review of Dollar Generalcustomer service and behavior
I have been in this Dollar General many times and every single time the service is worse.
1. Every employee was sitting outside, not even a single greeting.
2.I was in the store 10 minutes before anyone even came in and of course they went back out.
3. I had to stand and wait at the check out for someone to come in.
4. Kids behind the register and all over the store, kid belong to an employee!
IM NEVER GOING BACK TO DOLLAR GENERAL AGAIN UNLESS THIS ISSUE IS ADDRESSED
baby doll with sound
This item was sitting in $5.00 slot but when rang up was $8.50. This happens to me alot. Very aggravated. Is this new thing of getting customers to buy? No happy at all. Why must a customer have to pay for the mistake? The item wasn't like throwed in there, it was sitting upright to the front. I would understand if the item was deliberately throwed in that place but it was there neatly.
Read full review of Dollar Generalrude behaviour
The clerk was talking on her cell phone while ringing up the purchases of the customer in front of me. Then she continued to talk on the phone when ringing up my purchases. Also, she did not tell me how much my purchases cost. When I told her I had to guess she became angry, slapped the receipt onto the counter and pointed at it. She also wiped her nose...
Read full review of Dollar Generalclover valley 16 count poptarts
I purchased the 16 count blueberry and strawberry pop tarts at the dollar general on noble ave in williston, fl. I opened a package only to find it burnt and what looks like mold. There were several like this. I am not sure what is wrong with them but for safety reasons I refused to allow my children to eat them. Please contact me at 17030 nw 162nd terr, williston, fl [protected]. Tori jackson
Read full review of Dollar Generalthe manager
Manager sits in his car. Can never get a shopping cart because they're left outside. Used to shop here daily. If things don't change soon I won't shop there at all. Certain items I buy typically out of stock. Debbie who I know from shopping there Actually work's her tail off and gets zero recognition. Others there work hard and friendly but again zero...
Read full review of Dollar General and 1 commentin general im complaining about the manager ron jefferson. #1 he's got a record of soliciting prostitutes and domestic violence.
Im a woman and I shop here all the time. Shippment could of just came in and I understand stuff dont always be delivered but this is nit the case. I have a friend that is acquainted with ron. This is no lie. The man says ron havs stuff in garbage bags and sell him stuff. Thats not the worst if I was some of his female employees I would of been quit. I...
Read full review of Dollar General and 1 commentwould not return a product I did buy from there
i could not exchange a pack of cigarettes from short box of Marlboro to Marlboro 100 Box. we were there around 30 minutes ago and my other half came home with my cigarettes and we went back to exchange them and they would not do that and I will not shop at the dollar general store again I will go to everything is a dollar store now to shop and buy my cigarettes at the smoke shop. Your Manager at that store #10403 is very unprofessional with customer service, She has an attitude all the time and I do know how Managers should be Because I was a Manager for 3 Stores or Pizza Huts In Nashville, Tn. Customers Always come first & Professional Managers always Greets there Customers With a Good Attitude and not act like Customers are a bother. You Have Employees there that are Professional like Lyle at the store in Wells, Mn. 56097 Store # 10403 he always is polite and will help the customers when they need help. If you want to call me my name is Gary Laborde my cell # Is [protected]
service
I am a paying customer that spends 100's of dollars a month at the dollar General in Hatfield ( Richland) indiana and the people working there do not believe in keeping the store clean, they will have a conversation with other workers wile customers are waiting to get checked out, and if any thing is said they will be VERY RUDE and tell you that the problem is not their fault, they are the best dg stores have ever had. In my opinion the crack heads that worked their before showed a he'll of a lot more work ethic than the fat slobs that won't do anything . As far as I'm concerned dg will never see Anouther penny of mine, at least not the one in Hatfield Indiana.
Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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