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CB Retail Stores Dollar General employee assist in theft / rude
Dollar General

Dollar General review: employee assist in theft / rude

M
Author of the review
6:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I entered the store a weeks ago during the evenig hours around about 6pm. When i entered the store the clerk did not speak and was not even aware of my entrance. Because i am from out of town, i am not familar with this store, so i asked an employee by the name of Britney i believe to assist me in finding a product. I was looking for their laundry detergent and i was trying to locate some medicine and a couple of other things. So i asked her to help me locate these items, and she told me she was busy, and said find them myself, i then informed her that i was from out of town, and she responded, so and kept on doing what she was doing, stocking i believe. After wondering all over the store and locating these items myself, when i approached the register the lines were too long, but i saw that there were two employees behind there register, the one i had met and the other, she then began to open the other register, and checkout other customers. She came upon one customer that she knew because the customer kept saying her name out loud, and laughing this is how i got her name. But as she was scanning, i noticed that she was not scanning some of her items and just putting them in the bag, not many but enough. When i approached the register, she told me her lane was closed and told me to go to the other lane, but when i went to the other lane i had about three individuals in front of me. By this time i had become frustrated, put my items back and walked out of the store. I think this is a very rude and unprofressional store and i will never go back to that store again.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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