Menu
Write a review
File a complaint
Dollar General Profile

Dollar General

www.dollargeneral.com

Learn how the rating is calculated

1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 11 reviews and 3862 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar General Complaints Page 6 of 194

ComplaintsBoard
D
8:30 am UTC

Dollar General Langhorne - pa store 8403 operations

Hello, Ref, Dollar General Store 8403 | 120-194 North Pine Street, Langhorne, PA, 19047-2141

The store hours indicate open "Every day 8:00 am - 9:00 pm." with a clear sign on the front door. I visited this store frequently and three times this month the store was locked in the middle of the day. Sunday Oct 1st, 1:00 pm (Sunday 2:00 pm 10/29/23 last visit), lights on and the sign on the door. The website indicates the same hours of operation. It's annoying to waste time going there and knowing they doors might be locked. Several customers were lined up at the door and turned away due to the doors locked. Like I mentioned above, third time in 1- month the doors are locked, lights on and the hours of operation indicate the store is open.

R/ David Finan # [protected]

Claimed loss: Personal Time / Expired Coupons lost $20.00

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
V
2:40 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar General Clover valley distilled water

I purchased 2 gallons of this (Clover Valley)"distilled" water to make colloidal silver for medicinal use in Sept this year. When the colloidal silver was tested it showed unusual results and was disposed of. When the water in the jug was tested it showed high levels of iron, copper and nitrates! The other bottle was unopened and had been stored in a dark, cool place. It also tested the same. The nitrates introduced to colloidal silver can produce a very dangerous combination! The copper in the water alone could be very bad for someone like my daughter who has a health issue of high copper in her blood already The $1.75 per gallon I paid is not the issue. Purity IS ! You need to check your quality control and notify FDA if you have produced an entire batch of NON distilled water product. The amount of contaminants could indicate well water ! That would be fraud in my opinion.

Desired outcome: I would like a response on actions plan to remedy this product issue, an apology for time and efforts wasted using bad product + loss of trust .

Read full complaint
Hide full review
ComplaintsBoard
T
6:49 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Went to the melvindale store 10-23-23 and found the shopping carts are now in the middle of the parking lot. I'm handicapped so now I have to walk quite a bit farther to get a shopping cart in order to shop here. Then you go inside and the only checkout with a cashier is almost inaccessible due to the area being blocked in by merchandise and stock waiting...

Read full complaint
ComplaintsBoard
A
11:52 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Clover valley gallon whole dill pickles

I bought a 1 gallon jar, the label was falling off. I opened the seal which was also half way off and the contents smelled horrible. I tried to fork out a couple pickles and they were mushy and literally fell off the fork. I couldn't bare the smell and figured this must be a rotten batch so threw them out. I could still smell the rottenness throughout the house so I fished the jar from the trash to take to the outside trash. Really sucked!

Desired outcome: Refund

Read full complaint
Hide full review
ComplaintsBoard
B
6:17 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I stopped in the one in Altus at 2724 N Main St. This place to start with looks like a dump. Then the one employee named Tony who thinks he is e Elvis or something, has the personality of a tree stump! Asked him about what they were hiring for and I quote "I guess it is on the sign look at it" As far as the look of the store can't even get down the isle...

Read full complaint
ComplaintsBoard
J
1:49 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I previously worked for dollar general on 4774 Paris Ave. The General Manager at the time was Mr. Clancy. I went to the store to see if it was possible to get my job back. I found out that Mr. Clancy is no longer working with the company. Mr clancy Terminated me for reason I wasn't aware about. im not sure if it was theft, which I havent stole anything or...

Read full complaint
ComplaintsBoard
T
9:48 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm complaining about the store at Shoals, In. 47581. The year you put the store in, you put up a PCV fence, which sections fell over the first 6 months. You've made no attempt to put it back up. Now, almost totally down, and the store is where people come into our town, and across from our school, see this, and it makes us look like a red-neck town. If it...

View 0 more photos
Read full complaint
ComplaintsBoard
C
2:43 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Courtney Jordan, I am from Dunlap TN I have been with dollar general for close to three years, my latest store was 24314. I didn’t know I was being terminated the very next day if one of the driveline ladies told me. I was being fired for leaving early mind you i’m asm manger, I was forced to work alone on almost all of my shifts for 8 hour...

Read full complaint
ComplaintsBoard
S
1:50 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar General Manager

I was told I was trespassed for using tap pay and while using it the system rebooted, I went and got an employee who stood and watched while it rebooted and I successfully purchased my items, I went in the next day and was told I couldn't be in the store and they showed me a picture of the register camera that was me in the picture waiting for it to reboot. The manager sent a text with the picture of me to all the employees and one former employee who replied to the text message, "She's stealing huh?" I don't understand what I did wrong to be trespassed. Or why my picture was being sent to former employees that seem to be slandering/profiling

Read full complaint
Update by Smarie34
Oct 02, 2023 3:37 pm UTC

No, not for any of those reasons, I was told it was because the tap pay button wasn't working on the first register I was at so I moved to the other register, when I held my phone up to the pin pad for tap pay it said system rebooting. I then went and got an employee who stood behind me for about 3 min waiting for it to reboot. I then used the pin pad and completed my purchase.

One day later I went to go check out and an emplyrr told me she had to ask me to leave that I wasn't allowed there anymore and a police report was filed for messing with their equipment. And she then showed me a picture that she got In a group text to all the other employees and one former employee. The picture was of me standing with my hand down in front of me waiting for the system to reboot, the former employee responded to the picture with she's stealing huh?

Hide full review
ComplaintsBoard
L
8:57 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General staff

Me and 2 other customers was waiting to check out for about 5 minutes when I overheard voices coming from office. I looked around into door and ask, 'can we check out?'. The cashier (young white male) said 'I was not supposed to stick head in door to tell them I'm ready to check out.' There was the young white male and older black female, I told him 'I shouldn't have to come to office to tell you I'm ready to check out'. He rang up my purchase and when I handed him cash money, he jerked it out my hand. He put change in my hand along with receipt and then I asked him to place my things in a bag. Then he said I'm not supposed to talk to him that way and went to get the manager. She asked (black female) 'what was the problem?' and I told her I wanted my items in a bag. She picked my items up and slung them in bag. My purchase was small, but I should not have received that type of treatment. Respect should have been shown regardless of age and I am 70.

date incident: Sept 30 2023 19:55:57

Read full complaint
Hide full review
ComplaintsBoard
S
9:41 am UTC

Dollar General Manager dollar general store

The new manager of the dollar general store 1433 south roan st in Johnson city TN. I believe her name is Lacey. I was in there 9/23 with coupons to use and the assistant manager was unable to get my coupons to work and she couldn’t override anything. She asked the manager to help her. The manager had no idea what to do. She made inappropriate comments about stupid customers wanting to use coupons when they never work. I told her the coupons stated spend $25 or more to get $5 off. I spent exactly $25. She kept telling me to purchase more. I refused to. She continued to rant about customers need to go home and leave her alone. She don’t have time for retarded issues and really really wanted me to change my mind about using coupons. Finally she did her job and got it to work. But I should not be a target for an unprofessional manager who can’t keep her cool and respect customers who are trying to use coupons that their store puts out. She needs to go. This isn’t the first time this has happened.

Desired outcome: She needs to be reprimanded or fired for calling customers names. This doesn’t make Dollar general look good at all

Read full complaint
Hide full review
ComplaintsBoard
A
9:14 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Unprofessional customer service by Alex in CT @ Dollar General .

I went into to Dollar General it was raining all day 9/25/23. I had two bags of my own. I asked Alex Cashier for one of their grey plastic bag so my things don’t get wet. He told me he wasn’t allowed because they are expensive. Ridiculous.

I asked for a yellow plastic bag an extra he said No. I told Alex I would pay for it. I have Contacted their Corporate office about this Disrespectful BS about this illiterate cashier.

Read full complaint
Update by Alert Customer 203
Sep 26, 2023 10:11 am UTC

These two are all over people comments even Commenting on someone PTSD . Shut the hell up .?

Hide full review
ComplaintsBoard
M
8:22 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dollar General Store on Gallatin Pike, in Madison TN is closed during store hours. We have pulled into the DG parking lot many times to shop, only to find the doors locked. I understand emergencies, or cleaning, or some sort of cash register malfunctions; however this does not seem to be the issue. At 4:45 this evening, Sept.22nd, the doors were locked...

Read full complaint
ComplaintsBoard
S
6:03 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

09/22/23 4:30pm Came into the open store to make a purchase of 2 large containers with lids and shampoo tried to use a card the manager said it was ok. But it didn’t work so I waited for her to reboot the register and tried again it did not work it was $38.76 twice So I said to the manager I’ll be back if those charges go through on my card and she said...

Read full complaint
ComplaintsBoard
B
2:40 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

September 13th 2023 I was called into the office after Loss prevention and the District Manager had been at the store all day reviewing video. I was drilled by loss prevention for over an hour about a cash shortage even tho I had written up an employee for these cash shortages 3 seperate rimes but was not allowed to fire her. After I explained I did as I...

Read full complaint
ComplaintsBoard
T
10:21 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar General Netspend debit card

I went dollar general and put 100$ on a netspend debit card. Came home to pay a bill with it but it would not let me use the card. I called netspend and they told me I wasn't registered on their computer. I have used netspend for 20 years. But I went ahead and registered again and tried to register the card again but it wouldn't register the card. So I called netspend again and they told me the same thing again and told me to go back to dollar general. Si I went back to dollar general and the manager told me she couldn't put the 100$ on another card that I had to contact INCOMM.com. since I contacted them 4 times now and this is where I'm at on this situation. Now my bill is past due. Water is shut off and now I have to come up with another 60$ plus the 100$ to have my water turned back on and I have no money to have it turned back on.

Desired outcome: To have the money put on another card I just got from netspend. Please

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
M
9:51 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, my name is Margie (Marjorie). I was terminated on Friday, September 15 due to a customer complaint with her child. Which the incident happened weeks prior to my termination. I have never got an oral or written warning. Have been excellent employee love working with the store manager and the other employees. Ever the customer joy coming to the store...

Read full complaint and 4 comments
ComplaintsBoard
D
4:39 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was told on September 1 that HR had received a complaint about me. The district manager and the one training her asked me about it. I had told the person if she went to he that there would be repercussions against me. She didn’t put that in her complaint. They suspected me and told me to take a long weekend. On September 6 my district manager called and...

Read full complaint
ComplaintsBoard
S
2:37 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General employee

Very rude and vulgar behavior in the Uniontown area Dollar general. The employee had a name tag of Kalie and she acted as though we were invading her space. She was in the phone with someone-appeared to be voice texting-and several times used the "[censored]" word. While I understand that people use that word frequently, we feel that it is very unprofessional for a store employee to be heard.

We do hope that some disciplinary action will be taken against this employee.

TY

Steve from Keisterville, PA

Desired outcome: When I go into the store with my child, I expect not to be spoken down to or have vulgarity used around my child while shopping from a staff member.

Read full complaint
Hide full review
ComplaintsBoard
M
9:38 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was in the above store on September 10, 2023 around 2pm. Many of the aisles were partially blocked by full racks of stock (at least 6 or more) waiting to be shelved. The clerks on duty were wasting time filling the candy and gum shelves when there was clearly more urgent areas to attend. There is an obvious problem with time management and personnel. A...

Read full complaint
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Dollar General Category
Dollar General is ranked 13 among 103 companies in the Retail Stores category