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Dollar General

www.dollargeneral.com

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1.2 8 Reviews 3849 Complaints
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Dollar General Complaints Page 4 of 193

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T
10:49 am EST
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Hello, My name is Tiffany Arledge from store 12872, in Cross S. C, I was the Store Manager there. I was terminated for stealing also they said I help someone stole. I never stole anything! they never showed me no proof, they only said they heard I was involved in it. I said I didn't do I and wrote a statement because they basically made me. I work at that...

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5:34 am EST
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On November 25, 2023 at approximately 8pm my boyfriend (who is an amputee) and I went to the Dollar General at 9689 Saracenia Rd Moss Point MS to shop for some groceries. We shop there several times a week. It was Saturday and the store was very busy. We finished our shopping went to check out and the checkout line was very long things were moving very...

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B
10:20 pm EST
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Yesterday I went into the store for milk and bread. As I was walking to the checkout counter, there was a lady that was finishing up checking out. As she walked out with her bags, I went to the counter being the next to checkout. The manager (Nikki as I was told) was the one running the cash register. As I approached the counter, she looked at me, placed...

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C
8:59 pm EST

Dollar General digital coupons

I was shopping in Dollar general and wanted to load a couple of digital coupons that I saw advertised in the stores. I had preloaded several other coupons before entering the store. I tried to load but all I got was the spinning DG. When I approached the clerk , she said you have to go outside because we don’t have a connection in here. I went outside and tried for 10 minutes unsuccessfully. I re entered the store and ask the clerk if they had something they could do at checkout to give me the digital coupons since I was unable to connect. She said no because the company offering the coupons is not affiliated with Dollar General and they have no control over it. As a result, I left my full cart and exited the store. I had over $50 worth of stuff that was not sold solely because of a poor digital coupon system. You might want to review the coupon procedure. Also, I have seen digital coupons offered in the flyer but when I go to my account to load, they are not there.

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J
4:28 pm EST

Dollar General store number 403

Store manager refused to allow double bagging of items and packed bags to heavily! Three bags broke open caring them into the house damaging merchandise that was bough. Had to throw away purchased items due to damage (can of biscuits burst open all over the drive way ,juice container cracked open and split open and yogurts split damaging 2 of six! Manager claims dm told them they could not double bag due to flint mi stores being short bags! If managers can order properly for their stores it should not be the customers problem. Will be spreading the

word and telling others not to waste their money shopping there!

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4:18 pm EST
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Look at your weekly sale ads sent to all of us with a black border showing November 24 ONLY clearly it shows Lowes gift cards 15% OFF only on November 24. BUT they were actually only available 11/23 with the 15% discount. so shopping today is too late. Even when the checkout person see the ads they are unable to adjust the gift card price. VERY...

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2:20 pm EST
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At Dollar General on Peach Orchard Road, address 3036, there are 3 female employees, and one of them is the manager. Lying about their sales. They put things high up, so customers can't reach them. When I saw a ladder and tried to use it, she snatched the ladder then refused to get the item for me. When I get to the register, I watched a lady ring up the...

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7:40 pm EST
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Hi, I went into the dollar general in Oxford Ct Saturday. My 5.00 coupon did not come off. The assistant manager which I had to wait for while she was in her car and the cashier was trying to get her to help with the 10 customers in line and people asking where things were. This poor cashier who was extremely nice and apologized. So she tells me that I...

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11:35 am EST
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We purchased Heartland Farms 2 separate times at 2 different locations . The first time we thought it was just may be a small tear in the bag that caused the issue off maggots and bugs of a variety. Which we notice immediately upon opening the bag of food. We then called the store to let them know that other products might have been affected. We went on to...

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12:34 am EST
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On October 31 2023 I purchased a ebay Gift card for $100 at Dollar General at 71 Hogue Road Pine knot, Ky 42635. The card did not activate something happened to the cash register. It said to receive a refund but the cashier said there was no manager there & she could not do it. I would have to come back the next day. I went the next day they said they could...

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5:48 pm EST
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Dollar General cashier

was buying beer, was told to remove my dl so she could scan it. I said no, all the information was on the front. she did not agree and got ugly. I have been buying in that store since it was built. and the weirsdale store also. never ever a problem

everybody there is very friendly, and everybody in line heard her rant. not good.

umatilla fl store 4:30 pm sunday nov 19

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Update by why now
Nov 19, 2023 5:51 pm EST

needs more training very rude scaning dl is not required

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5:25 pm EST
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Back in July 2023 she wouldn't take my ucard, she belittle me in front of customers. I Call to file , they didn't do anything... In September 2023 they hired a new manager. They don't want to figured out the system.. Went in there not accepting ucard anymore. I was I was embarrassed in front of the customers after they ring me up... that's what the worker...

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6:25 am EST
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Also Sprach ZarathustraDavid A. Green 1816 Jefferson Avenue, #7 Newport News, VA 23607 Tel: [protected] November 16, 2023 Dollar General Corporate Headquarters 100 Mission Reach Goodlettsville, TN 37072 Dollar General: I am Dollar General Complaint #0444667. Today, at 11:00 AM, I had a very uncomfortable experience with two of your store...

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9:47 pm EST
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Dollar General Meeting

I was supposed to go to a meeting November the 11th at 7:30 a.m. I informed my manager a week in advance that I will not be able to attend the meeting for that specific day I called on Sunday the 12th to speak with her but all she did was told me that I missed two meetings somehow and to turn in the keys so later I'll check my schedule and seeing that she had completely removed me

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J
6:34 pm EST

Dollar General Store conditions

The store located at 8891 Nc Highway 14 Eden NC 27288 is deplorable! There is trash on the floors, receipts, boxes ever where. The refrigerator section has boxes in it full of unpacked items. The workers drinking in the store at the register and smoking in the doorway.

I am uncomfortable returning to the store. I didn't even want to get food for my dogs let alone food items for me.

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4:26 pm EST
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I was hired about 2 years ago at store 07395 in Loxley Al. I had trouble from day one I just did not know it. About month later a coworker by the name of Joel Bieniasz came to me and told me he did not like me. His reason for not liking me was because I stole his job which they hired me for ASM. I have always treated him just like anybody else that came...

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8:00 pm EST
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Dollar General Belair Road Store Martinez, Ga

This store must not have a manager or any stock employees. It is a joke and a potential accident hazard for shoppers. Stacks of unstocked goods everywhere seven days a week. The self scan checkout has been out of order for three weeks. The floors are filthy and the shelves aren't stocked even though the product is sitting there on the floors, SOMEONE IS NOT DOING THEIR JOB OR BEING HELD ACCOUNTABLE

Claimed loss: Fire the entire incompetent staff or close the store because they're running it in the ground

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J
6:40 pm EST

Dollar General digital coupons never working & no way to reach customer service

11/9/23

Purchased items that I had a digital coupon and the coupon was not applied.

This happens every time I shop there, and It is difficult to get a hold of customer service. The site is always down or says sorry page cant be found. in the itemized list at the bottom of the website it doesn't even list customer service.

I need to learn my lesson and stop shopping there. Stores are a mess and the one near me is always closed due to lack of help. Maybe they need to close some stores and staff better.

Desired outcome: Just want the coupons to be applied for the products purchased.

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4:31 pm EST
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Today around 12 noon I went to The Dollar General on Belair Road in Augusta, GA. The cashier was a young, pregnant, dark hair and dark eyed woman, hopefully this will help identify her for education and training, because she desperately needs it. I attempted to purchase 3 cases of Mt. Dew. I informed the cashier that I also would like to have the military...

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3:10 am EST
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Hello, I am contacting you regarding the Jefferson Oregon location and pertaining to the policies surrounding money services and I would like to speak with someone about my recent experience at the store and address the ability to receive services at this location. From what was communicated to me 11/8/23 per a dollar general representative in Jefferson...

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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
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    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
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Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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