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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 9 reviews and 3860 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 4 of 193

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N
9:34 am UTC
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Hello I work for store 19179 i'm a asm and being wrongfully demoted. I've never had correct training. My cbl scores are ranked high in the store and i've been thru 3 store managers in a 6-month period. If I have to accept a demotion this is my formal resignation due to not following company policy and nepotism. I have no communication with district manager...

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R
12:30 pm UTC

Dollar General Over charge

I used self service check out and ring up bod for men $4.50 and colgate tooth brush $1.00 = $5.50 plus tax and was charged $51.69 store no. 13315 santa rosa beach fl. 32459 us hwy 98 on dec. 6th claim no. 0468702 visa card regions bank last 4 numgrers 1173 my name russell d. Bellinger phone no.[protected] email no. [protected]@yahoo.com please credit card $46.19. Please me know if you got this, thanks

Claimed loss: $41.19

Desired outcome: please refund i would appreciate a response

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A
1:00 pm UTC
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This is a complaint against the manager at one of your General Dollar stores. I would like to raise awareness of the unacceptable customer service treatment I received. It first started when I visited General Dollar on Saturday, 12/02/2023 in the afternoon. I asked the young lady at the cash register for the rental price of the DOCTOR RUG carpet cleaner...

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T
7:09 pm UTC
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I was in the store the previous day at exactly 12 pm. I arrived until maybe 12:45 pm. The Manager in question even checked me out. There is another man that rides a four-wheeler down there also. We look very similar in stature, same hair color, and build. I asked her repeatedly to look at the camera again; she would see it wasn't me. She refused, just...

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H
9:28 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar General Heartland dry cat food

I bought the Dollar General Heartland dry cat food for the first time. I have 2 cats and a dog who also eats out of their bowl when we bring him in at night. My youngest cat immediately started having bloody loose stools. My older cat has also been puking it up. Last night my dog who is 13 and has NEVER had an indoor accident also had a massive loose bloody stool. I will not be feeding this to them ever again.

Claimed loss: $22.58

Desired outcome: Refund on cost of cat food since I cannot finish it.

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T
11:29 am UTC
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Dollar General Termination

I am the former Assistant manger at the 11568, but I also worked at store 18089. I was terminated for not checking IDs, however i did check ID but at the time I was seen on the camera that was a regular so I did not check his ID. The reason I am writing i was terminated for not checking an ID but the Distract manager Brandy, saw the cameras and stated that no one was checking IDs but they would get a second chance if they did it again it was automatic termination. I don't think it is fair that she gave everyone received a second chance expect me. Not only is that not right but the Manger of 18089 where i was helping out still has a job when she does nothing all day but walk around and talk on the phone, she leaves to go to the bank and is gone for 3 or 4 hours, also I know that when you leave the store with the deposit it is to be taken straight to the bank the the manger would have me drop it off at her house and she would walk it to the bank. and that to me is more of an issue than not checking an ID what is something was to happen on her way to the bank. There is a lot of stuff that goes on at that store that is unacceptable but if you are one of The district managers favorites she will allow you to get away with it and just throw someone else under the bus to cover them.

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J
9:54 pm UTC
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This is November 30, 2023. I just made a trip to our Dollar General in Belle, MO 65013. I picked up two pieces of merchandise in the store and proceeded to the self check out. The time was approximately 8:20 in the evening. I saw no one in the store. No customers, no store personnel. My first item wouldn't ring up. I pushed the help button on the screen...

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2:50 pm UTC
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Dollar General Wrongful termination

My name is Ashley Morgan. I was hired at the Dollar General Store #12585 by "OMAR". I was never on the schedule to begin my job. Then I received a "OPEN ENROLLMENT' October23-November3 form. Then I received a 'INSTRUNCTIONS FOR CLAIMING UNPLOYMENT BENEFITS' form on November 7,2023. I called [protected], talked to 'James' who gave me #0814709 to fix this oversight. He even said he will inform Mr. KIAH the D.M. I would like to understand/resolve this ASAP.

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S
11:46 am UTC
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I've worked for dollar general almost 4years going on5, since I was moved to district 56 store14854 It's been very difficult being this was my first store. I walked into that store and backroom was very impacted and every aisle was full. But I made the best of it and got to work. After a month or so there was a new dm aaron johnson, he came and we meet I...

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4:41 pm UTC
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While in the Minier, IL DG (61759) I witnessed the manager, Paula, reprimanding an employee on the sales floor around other customers. It sounded like a matter that should have been private. Treatment of employees by upper management on the sales floor should not be tolerated. Because of this I will now drive 7 minutes to a neighboring DG. This is sad...

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10:49 am UTC
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Hello, My name is Tiffany Arledge from store 12872, in Cross S. C, I was the Store Manager there. I was terminated for stealing also they said I help someone stole. I never stole anything! they never showed me no proof, they only said they heard I was involved in it. I said I didn't do I and wrote a statement because they basically made me. I work at that...

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F
5:34 am UTC
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On November 25, 2023 at approximately 8pm my boyfriend (who is an amputee) and I went to the Dollar General at 9689 Saracenia Rd Moss Point MS to shop for some groceries. We shop there several times a week. It was Saturday and the store was very busy. We finished our shopping went to check out and the checkout line was very long things were moving very...

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B
10:20 pm UTC
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Yesterday I went into the store for milk and bread. As I was walking to the checkout counter, there was a lady that was finishing up checking out. As she walked out with her bags, I went to the counter being the next to checkout. The manager (Nikki as I was told) was the one running the cash register. As I approached the counter, she looked at me, placed...

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C
8:59 pm UTC

Dollar General digital coupons

I was shopping in Dollar general and wanted to load a couple of digital coupons that I saw advertised in the stores. I had preloaded several other coupons before entering the store. I tried to load but all I got was the spinning DG. When I approached the clerk , she said you have to go outside because we don’t have a connection in here. I went outside and tried for 10 minutes unsuccessfully. I re entered the store and ask the clerk if they had something they could do at checkout to give me the digital coupons since I was unable to connect. She said no because the company offering the coupons is not affiliated with Dollar General and they have no control over it. As a result, I left my full cart and exited the store. I had over $50 worth of stuff that was not sold solely because of a poor digital coupon system. You might want to review the coupon procedure. Also, I have seen digital coupons offered in the flyer but when I go to my account to load, they are not there.

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J
4:28 pm UTC

Dollar General store number 403

Store manager refused to allow double bagging of items and packed bags to heavily! Three bags broke open caring them into the house damaging merchandise that was bough. Had to throw away purchased items due to damage (can of biscuits burst open all over the drive way ,juice container cracked open and split open and yogurts split damaging 2 of six! Manager claims dm told them they could not double bag due to flint mi stores being short bags! If managers can order properly for their stores it should not be the customers problem. Will be spreading the

word and telling others not to waste their money shopping there!

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D
4:18 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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Look at your weekly sale ads sent to all of us with a black border showing November 24 ONLY clearly it shows Lowes gift cards 15% OFF only on November 24. BUT they were actually only available 11/23 with the 15% discount. so shopping today is too late. Even when the checkout person see the ads they are unable to adjust the gift card price. VERY...

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A
2:20 pm UTC
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At Dollar General on Peach Orchard Road, address 3036, there are 3 female employees, and one of them is the manager. Lying about their sales. They put things high up, so customers can't reach them. When I saw a ladder and tried to use it, she snatched the ladder then refused to get the item for me. When I get to the register, I watched a lady ring up the...

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L
7:40 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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Hi, I went into the dollar general in Oxford Ct Saturday. My 5.00 coupon did not come off. The assistant manager which I had to wait for while she was in her car and the cashier was trying to get her to help with the 10 customers in line and people asking where things were. This poor cashier who was extremely nice and apologized. So she tells me that I...

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L
11:35 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar General Heartland dog food customer care@dollargeneral.com case#0449565

We purchased Heartland Farms 2 separate times at 2 different locations . The first time we thought it was just may be a small tear in the bag that caused the issue off maggots and bugs of a variety. Which we notice immediately upon opening the bag of food.

We then called the store to let them know that other products might have been affected. We went on to buy the normal food that our 5 dogs normally eat (Pedigree).

On Friday11/17/2023, we were again looking for a less costly option to feed all 5 dogs only to find this morning 11/20/2023 upon feeding our dogs that the bag was again full of maggots. Over the weekend our dogs had been acting kind of strange pooping more and throwing up which was odd. We assume that maybe they had gotten in to something that had made them sick. For the 2 younger dog this was believable but for the 3 older dogs NO WAY!

I immediately called the Dollar General customer service number to make my complaint and thought I would post it hear as well because like I explained to the gentlemen on the phone these are not just our dogs THEY ARE OUR FAMILY!

Whatever you do DO NOT BUY anything Heartland Farms has to sell ?

Claimed loss: We could have loss more than just a monetary $30 for 2 bags

Desired outcome: TAKE THIS OFF THE SHELF NOW!!!

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Update by LWATSON131
Nov 20, 2023 9:31 pm UTC

My grandmother had the dog food stored in a cooler for dry keeping. This is what we found after she returned from vacation after one week. Whatever these worms are they are decomposing the food at a rapid rate. This cooler was filled to the top and if you can see in the picture the dry food has now turned to mush. I need someone to contact me about this complaint. This is WHAT'S KILLING OUR FUR BABIES ?

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K2t3lyn
Moss Point, US
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Feb 12, 2024 2:26 pm UTC

My dog, Molly had a seizure from Heartland dog food, yestersay night around 8 she had a seizure and today on Feb. 12 she died at 3:20-3:30 from another seizure. YALL NEED TO STOP AND TAKE IT OFF THE SHELF.

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12:34 am UTC
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On October 31 2023 I purchased a ebay Gift card for $100 at Dollar General at 71 Hogue Road Pine knot, Ky 42635. The card did not activate something happened to the cash register. It said to receive a refund but the cashier said there was no manager there & she could not do it. I would have to come back the next day. I went the next day they said they could...

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