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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 11 reviews and 3862 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 58 of 194

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6:37 am UTC
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Dollar general prides themselves on putting stores in local rural communities, they fail to realize by doing this it disrupts ppls lives when they have a delivery truck outside right now making noise banging trays off the truck. They put this dollar general between two house and I have complained b/4 it got better for awhile now it's 601 am and again woken...

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2:02 pm UTC

Dollar General store appearance/merchandise accessibility

I am filing a complaint about the ongoing appearance and accessibility of merchandise. It doesn't matter what day if the week or time of the day, the store looks ransacked! Entire aisles are clocked with inventory carts. You are often unable to even get to the shelves or push a cart through the aisle. The location of the store is Coalton(Nokomis) IL.
Karol DeWerff
[protected]@msn.com

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11:45 am UTC
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As an active customer and a very frequent visitor I can't believe this stores heat. It doesn't exist and has not worked for well over a week. The employees are wearing heavy winter coats to work in. All of the corporate paper shuffle to get approval for repairs is absolutely ridiculous. Why does this happen at this store every ear and not taken care of. Shame on Dollar General for allowing this to happen.

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3:21 pm UTC
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Purchased a box of the Queen Anne Cordial cherries on the evening of November 7, 2019 at store #03604 in La Féria, Texas. When I went to open the box on Saturday, November 9, 2019, they were all melted and the contents of the cherries were all over the sealed containers. I went to return them the same day to the Mercedes Dollar General where I live, store...

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L
8:18 pm UTC
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I have been a customer at this location since they opened because it is close to my house. I have noticed that the store always looks dirty, there is never any room to move around and shop because there are containers and boxes covering the floor. It is hard to find any item I am looking for. The management staff is horrible to their employees and...

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7:18 pm UTC
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ghetto talking white girl made it abundantly clear she hates people. so I had proceeded to other line. Much nicer service. Why does DG hire psycho employees whom obviously hate general public, and very open about it. I should lawyer up after this disgusting experience. Please evaluate your employees before hiring them Me and my loved ones were disrespected in this store.

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4:56 pm UTC
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While my granddaughter & daughter in law were shopping in this store, Nov 7th, our great grand baby was walking with us, holding our hand. She temporarily let go of her mom's hand, & from behind, was knocked into a shelf by a dog. The dog came out of nowhere & obviously just wanted to play, but it's not acceptable for there to even be dogs inside, except of...

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1:30 pm UTC
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Dollar General working off the clock

Store number 00777 . I have worked off the clock every Saturday for almost 11 months now with only to be fired because they said I was doing bogus returns. Never heard of that but yes I was arrested for theft under $500. I was told three days in a row to not alarm our alarm system. Through my ex boss Anita Spears. I was fired so say doing what another employee was doing and is still doing. I will not stop my fight to clear my name. So someone really needs to see about this situation.

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6:03 pm UTC
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I shop this dollar general daily, I buy dog supplies everyday. The employees will not stock the shelves so inhabe to take my business other places. I have been told by employees the stuff is in the back but hasn't been stocked. I know the shelves in the pet department has been empty for atleast 2 months. Management and employees at this location suck. I've...

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8:41 pm UTC

Dollar General parking lot

The parking lot is very dark especially with the time change the lights do not come on, the side parking lot is also dark. We are concerned for your employees leaving when
the store closes and also driving into the parking lot you could not see the road. We were not sure the store was even open. Thank you for your time .

Sincerely,

Ed and Dawn Blazis

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RW16610
Whitby, CA
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Nov 04, 2019 11:37 pm UTC

Yeah, please include more info if you can because this is indeed a very serious / valid concern. A few months ago I was the victim of a hit and run while parked at a Goodlife Fitness here in Canada. The gym staff could care less despite me voicing concerns over their lack of cameras for a place open late at night...

Make sure you try pass this feedback on to corporate so they can work with the property management company to rectify this. It's in their best interest for both customer and staff safety. With the latter likely being there late at night it always helps to have proper lighting, I mean that seems rather straight forward. Thanks for voicing this concern.

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Ted E.
Montreal, CA
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Nov 04, 2019 11:11 pm UTC

You might get better service if you give an address, store number, or some other identifying info.

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M
7:33 pm UTC
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I'm not sure where to go and give a review. So hope this will reach it's proper destination! U here is a lady at the dollar general here in commerce, okla. That is an amazing employee. I was in the store tonight and wasn't able to pay the full amount I had exceeded the amount on my card. She is so kind hearted and I was so embarrassed I didn't have the $ I...

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1:43 pm UTC

Dollar General clover valley cornstarch

After a spoon full of the starch. I found some tooth fragments in the spoon full. After cleansing each piece. I took some pictures and proceeded to contact your company about this issue in order resolve the problem. I have called and left a voice message with my contact information. Here is my contact information again to be contactedbto resolve this issue furthermore.
[protected]
1600 w5th st apt70
Sanford, fla 32771
Sheneka Robinson

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Update by Shenekarobinson
Nov 04, 2019 1:45 pm UTC

Tooth fragments were foumd in a spoon full of your corn starch product i purchased

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Clover Valley Sauerkraut
Norwalk, US
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Dec 01, 2019 9:28 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a can of Clover Valley Sauerkraut. As i was looking through the can i found what to looks like little pieces of wood or hard pieces of the cabbage stem.This was purchased at a Dollar General.Do you want me to mail the pieces to you?I will never buy your products again.

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S
1:23 pm UTC

Dollar General employees/way they are treated

How can someone in this franchise treat their employees the way they do and get away with it? They are not given enough hours in their shifts to be able to do everything that needs to be done! They have to watch registers, help with the truck, take freight out to the floor, put the freight away. All the while, having to watch for customers and ringing them out. And usually there is only 2 maybe, they are lucky, employees there. They only give them a weeks training and expect them to know how to do what is required of them. And there hours are chaotic also. Something needs to be done. Someone needs to go undercover and see how things are done at these stores. High turnover rate and employees are burned out too soon. Could be a great job if they were trained right and were treated right also. And given at least 3-4 employees to make things right in the stores.

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Autumnrose
New Ringgold, US
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Feb 10, 2020 8:39 pm UTC
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As i know someone who was a keyholder there they work them like slaves. Leaves pages of work needed done with threats saying write ups if not done. The girl worked almost every single night. Cuz the store literally had 5 employees. She was only keyholder there. She was hurt when another employee hit her wirh a full freight cart and 3 days later the keyholder was fired for bogus reasons. And not only that but publicity humiliated! The store manager was screaming at her making sure customers heard. Calling the girl horrible names barely let her get her personal belongings! She keeps the cashier who does nothing but bad talks everyone and cant even ring up right without needing something voided. Yet got rid of the one person who did work and the town liked. They are bad people. Dg dont care about character! If they did they wouldn't promote someone like nicki to be a store manager. Look at how many have quit this past year. She cant keep help bc shes kazy and uses all the goof hours on herself while others left fighting for the rest ! Its sad and I think they should shut down every store and properly train managers on human decency oh this was witnessed in camden michigan store number 13823.
After the girl who was fired left the manager was making fun of her and bad mouthing her to every customer who would listen!

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E
11:34 am UTC
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This is October the 3rd about 10 a.m. I went into Dollar General to pick up a few things I have always shopped at this store since they built it I am a regular customer but today I walked in the store I was in need of some earbuds and the ones they have out on the Shelf are not very good the good ones are behind the registers so I walked up to the register...

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S
8:50 am UTC
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Hello I'm Stevie Booker and I lost my wallet and it had 4 green DOT Nascar prepaid credit cards in in my wallet. So I contacted green dot by phone and me and a supervisor cancelled the four. She gave me 4 different account numbers for those credit cards and was promise 4 checks for those lost credit cards. Now it's been over a year and they now asking for a duplicate receipt.

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3:37 pm UTC
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The manager in this store chastised me because everyone is saying it's takes too long to checkout I left and came back she was mad because I picked my things up again because I didn't see my things and no one informed they were there she even refused to ring me up. Then in front of my child she is chastising me and uhm hum over and over rolling her eyes and...

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12:31 pm UTC
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I purchased 4 (3 for $100.00 and 1 for $50.00) I tune Gift cards at this location and drove four miles and tried to redeem the cards and all of the $100 cards had already been used. I contacted Itune and told them that was impossible because I had just purchased the cards. They told me to go back to the store immediately because something was wrong or there...

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5:52 am UTC
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Dollar General there was a manager/etc., there, asking me, (do you belong in here).

I reside in Campsprings, MD. I decided not to go to the store Anymore! I will NOT Tolerate THIS Individual Stalking me in the store. Dee Dee. Satan the Lord Rebuke you! My email is [protected]@gmail.com. Everything was very Unprofessional, Unpredictable, and also, unproductive. I always shopped at this store numerous times', as well. So, I will never shop here no/more ever again!

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Update by Dayysaa
Nov 02, 2019 5:54 am UTC

Dayysaa. The store is on Brinkley Rd. It's in MD. Thanks!

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K
1:32 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Debra who is above the employees at that store was really rude. Not to our face but behind out back and i over heard her. She was complaining about how people are asking where things where even though they come in everyday. I do not go there everyday by the way. It doesn't matter if someone goes there everyday she shouldn't be saying things like that. If she doesn't like her job she should find somewhere else to go.

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3:26 pm UTC
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Hi my name is teressa turner.. I live at 190 windy ridge lane salisbury nc 28144 I am writing in regards to the store in spencer nc. # 9000.. Every time I walk into that store I can not get down certain isles as there is always boxes in the way. I've complained numerous of times about this but it has fell on deaf ears. I was trying to get one of the tub...

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Dollar General is ranked 13 among 103 companies in the Retail Stores category