- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Coupon issues
Every time I go into your Dollar General on Divinity Street in Bristol, there is a major issue with coupons. Today took the cake as far as i'm concerned!!! I put digital coupons on my card, and they hardly ever come off. One of the managers told the cashier I was right about the price and she made the manager go get the sign. He said the item was on sale...
Read full review of Dollar GeneralStore manager professionalism
We have recently had an employee test positive for COVID-19. The store manager refuses to let any employee know about the situation. We all work together in a relatively close fashion and some have health issues. Store manager tells employees that you won't get paid if you are out to a COVID-19 situation. As I just researched it and found out you indeed can go out on sick leave and get paid if you have been in close contact with someone who has tested positive for this virus. The store manager is grossly using her position to lie to her staff about a public and health safety issues than can cause a death to someone
Desired outcome: Fired for unethical professionalism, and putting the safety of employees and the public at risk
Handicapped area outside not properly marked
This store just closed down to make improvements! I'm a paraplegic and drive a van with a fold down ramp. I need the handicapped parking! When the restoration was finished. They painted handicap parking but put plastic handicapped signs on poles! The wind broke off both signs within days of putting up! Come on Dollar General please put up some metal signs!!...
Read full review of Dollar GeneralStore itself
This is my fourth visit to Dollar General, US Hwy 158. Advance, NC 27006 in the last month. I called the Customer Service number on December 18th. I spoke to Kevin and explained my concerns. He said the District Manager would be calling me back. As of this writing I've not received a call. I just left the store and it is still in terrible shape. Carts with...
I bought two of the same item but one was more than the other
On12 21 2020 at 1755 store number 12267 I bought a few items two being wrapping paper both with the same tag 30 by 35 square feet for a dollar one did not have a price on it so I assumed they were all a dollar beings all in same box the only thing that was different the barcode packed in the same kind of plastic wrap when I asked about the difference in price she said one has glitter on lettering thats a crock if you have two red apples ones shinny the other kinda dull you going to sell one for money than the other no anyhow you owe me 2.07 and another complaint the cashiers need to learn how to bag groceries it pees me off to find cold food with dry goods my name is john jenkins my address is 56 wolf meadow rd. Poplarville ms. 39470 phone number is 601/746/5005 please take care of this matter dont ignore it
Customer service
My wife and myself was shopping at one of your locations in RI on 12/20/20 around 4:30 pm when 3 employees were cursing loudly in one of your aisles. The use of the f word in front of customers was very disrespectful and I am so glad that there were no children in the store at the time. I will never go back to this location again as I felt this was very...
Read full review of Dollar GeneralEverything
This store is the most disgusting store. There are aisles that are blocked by carts that are filled with products needing to be out on the shelves. This store is out of stock on many products like canned foods such as sue bee chicken & dumplings, dinty moore beef stew, canned tuna among other products. Their cigarette case is completely empty, and the...
Read full review of Dollar GeneralManager Vicky and customers not wearing mandatory masks
Went to this store on 12/19/2020 both the assistant manager and manager are on duty. The manager is not masked. One register opened. The line was excessively long but no self-checkout was open and the wait was long. Customers entered without masks and were coughing over and over again (possibly on purpose or so it seemed) and instead of saying something to...
Read full review of Dollar General and 1 commentOverall condition of store #09701
Went into DG today. Overall condition of the store is a disgrace. Boxes everywhere, shelves in disarray. I understand it is the holiday season but good lord.. What Ames's. Floors are filthy.. On a positive note... The two employees that were there were very nice and attentive.
Read full review of Dollar GeneralUnnecessary community spread of covid-19
I can only afford dollar store shopping after being laid off. Dollar General is my go to now for groceries. I'm so tired of friends and family getting sick with covid-19. The employees here set a horrible example for the public. If they don't wear mask and social distance then non of their patrons feel obligated to do so. This is unnecessary community...
Denture cream complaint
My name is Donald Wyatt and this day went in to your new store at 135 N. Pennsylvania street. Store #22566. The price stating on the denture cream was 3.50 cents. as stated under the product. When I paid at the counter, the price was increased to 5.50cents. I told the manager and was told that a mistake was made stocking the product on the shelf. I said are you going to honor the price stated and was told that dollar general does not honor its mistakes and you are out of luck. That was so disrespectful to say that to a customer. I did take a picture of said mistake to prove the wrong product was put in the wrong place in case they intend to lie. I told the cashier that I want to file 2 complaints. How I was treated and how you dishonor your mistakes. What do you intend to do to make things right? If nothing is done as they said nothing will be done, I will have no choice but to put my complaints on line as proof to how DGX treats their customers and with disrespect and dishonor to the entire WORLD to see and ask that they never shop at DGX downtown ever again. Sincerely Mr. donald Wyatt
No heat in the store
We are without heat at the store in Prophetstown store #6883. It is very cold outside. we haven't had heat for awhile. About two weeks ago, one of the heaters had a gas leak so they turn it off. Yesterday December 15 the second heater is out now. It was about 50 degrees in the store last night when I went home.. The weather outside was down to 19 last...
Read full review of Dollar GeneralNon service at 18 coosa county road 133 kellyton, al 35089
Forget about shopping at 18 Coosa County Road 133 Kellyton, AL 35089; If you are NOT the right color, don't waste your time going to this Dollar General Store. They only wait on the people they know. I will drive the 20 miles to Walmart to shop from now on. This is a new Dollar General but only if you are the right Color.
Read full review of Dollar GeneralCashier
I'm a faithful customer of Dollar General 2x a week I go. Walk in on December 9, 2020 cashier Vanessa store number 15393 I proceeded to check out store was not busy I asked if I could buy a propane tank vanessa tells me the lock is frozen because she tried opening it an hour ago she's saying to me, so I asked vanessa could you please try it again it's been...
Read full review of Dollar GeneralManager / checkout person
I had a problem today 12/9/2020 at one of your dollar general stores In Orwigsburg, I had problem a few months ago at a different dollar general location which was down in Auburn with the same exact person giving me a hard time about a mask after I told her I had breathing problems I can't breathe right, I have a medical condition. I've never had any...
Read full review of Dollar GeneralFull pack of energized batteries costing almost 20 dollars
I had my electric shut off, so I went to the dollar general and bought a large pack of energizer batteries and some groceries. When I was checked out I wasn't given one of my bags. When I got home I noticed the batteries and bread and bologna were not with me, so I went immediately back and was told the bag was probably given to the customer that followed...
Read full review of Dollar GeneralThe entire store
I've had a bait of this store. They are never stocked. If they run out of something it stays that way for at least 2 weeks or that they have so much in their back room and do not put it out. I've been in there 2 or 3 times during a week when truck runs and boats are setting in the isles slap full nobody working them. This store needs to be stocked and zoned and made to look like a store.
Read full review of Dollar GeneralUnethical Behavior
I went to the Dollar General store in Wayland NY on Saturday December 5 2020 approx 1:30 pm to purchase a propane tank for exchange and the store clerk told me there wasn't any full tanks even though there were clearly several tanks with a blue seal on them The blue seal means they're full and haven't been used yet. I told her there were tanks with blue...
Read full review of Dollar GeneralPayment card hacked
You have a problem with card reader hacked my husband's card and he has to get new card taking two weeks. I was just there tried to use my card and was saying wrong pin I know my pin it was not wrong. Can't do business with you. With the chance it's messing up our cards. Look into this there is a problem these are government cards. You have been hacked please fix this.
Read full review of Dollar GeneralStore and employees
The store on Palmetto St in Leesburg Florida is an absolute disaster. Its dirty and you can't even get down the isles. This is not just one occurrence it is every single time i've been in there for months. The manager named Evette that worked there previously kept the store beautiful and clean. Since she left there are toys and clothes scattered on the...
Read full review of Dollar GeneralDollar General reviews 0
If you represent Dollar General, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.
Overview of Dollar General complaint handling
-
Dollar General contacts
-
Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries
-
Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdstewart@dollargeneral.com94%Confidence score: 94%marketing
-
Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
-
Dollar General social media
Most discussed Dollar General complaints
So tired of rude clerks!Recent comments about Dollar General company
Poor customer service
Ackermans
473 reviews
Thorntons
173 reviews
Everything2go.com
1 review
Tekkie Town
59 reviews
Dollarama
208 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!