Dollar General

The Dollar General in West Frankfort, Illinois has half-stocked shelves every time I go in there. I needed Secret Clinical strength deodorant and went in there 3 times to try to buy it. 3 Times! In the 3rd try, I asked the 1 person I could find who worked there why they still don't have it. She said they didn't get it in the shipment and I could try again Tuesday. How many times must I try to buy 1 item before I can actually get it?! Dollar General used to be the place I could go and get everything I needed within reason. Something has changed and I don't like it. I try to go to other DG's but they aren't much better anymore. The DG in West Frankfort, Illinois needs some serious intervention. I heard a customer complaining about the lack of stock today while I was in there getting toilet paper (surprisingly they had a few packages on the shelf).

I would hazard a guess the DG in West Frankfort will not survive if you don't do something soon. Maybe the employees need to take less breaks.

The new manager of the store in North Claremore, Oklahoma, is HORRIBLE. She has absolutely no customer service skills, never smiles, never speaks to the customers and is RUDE! The previous manager worked so hard to develop a customer friendly atmosphere as well as personal relationships with the regulars and that's all been shot down by this new girl. It's a shame that DG looses great people and managers because the company works them into the ground for such poor pay. I've not only stopped shopping at this store but DG in general. Get it together, bring Jill back to North Claremore and treat your employees right! Appreciate them for what they do and the sacrifices the make!

My experience at the Dollar General on Caddo St in Arkadelphia was terrible today. A cashier and the manager were ringing up a item return. It took about 30 minutes while I waited in line behind the woman returning the items. I waited patiently holding my three cold drinks. They then apologized to the woman returning the items several times. As I came up to the counter, they then decided to open the other register! They did not greet me at all, nor did they apologize for the inconvenience. The only thing said to me was that my card wasn't working when It said approved on my side of the screen. They were extremely rude. As my receipt spit out I immediately left with the intentions of a customer complaint. Never again will I be found in this Dollar General.

I went to the Dollar General on Primm Road in Colchester, Vermont last week late afternoon and forgot a bag. I called the next morning asking if I left it. The woman Cho checked me out said yes, she remembered me. She didn't know where the bag was but come in with the receipt. After I got out of work I drove back. The first problem I ran into was, I was told by the manager that if a bag is left by a customer, the items get put back on the shelf to be sold again. The second problem was one of the items i purchased was the last one on the shelf. I was told I couldn't be refunded the money because there was no product and that I would have to wait for the shipment to come in and be put away to see if another one would be coming in. So I went in today and sure enough, there are still none.
I'm very very unhappy. I have never heard of product being put back like that without giving the customer the chance to come pick up there stuff. There should also be a way for a manager to order specific items for situations like this. I realize it isn't alot of money I'm talking about but it's just not right.

Good Afternoon,

Your manager at the Dollar General store in Centerville, Iowa (there is only one), really needs to be replaced. The store is very poorly managed and loses customers on a daily basis. For months, there have complaints throughout the city about how horrible the management is at this location. You walk into the store and there are never any employees at the front desk to help you, nor do they come when people are ready to check out. The manager will rarely help a customer, even if she is standing right by the cash register, instead, saying someone will be up and continuing with whatever she is doing, as the customer continues to wait. I, along with many others, have ended up just leaving carts full of merchandise and walking out. Something really needs to be done with her.

Just got home from store, opened the bag of candy and it was hard as a rock. Not edible at all. Happened to check exp. and it was expired 2 months ago! Are you usually a store in the habit of selling out dated items. I have actually bought VERY moldy shredded cheese before also, but never complained. As this has been a 4th occurrence I am starting to get a little perturbed. Is there anything you can do to promote the checking of expired items and at least get them off the shelfs and out of your coolers? My son is extremely allergic to Penacillin and would go into anafallectic shock had he eaten that Moldy Cheese...I am very lucky I seen it.

The Dollar General in Cross Anchor SC going towards Union SC on Saturday March 4 2017 was awful! There was at least 20 people in line to check out about 4 pm with no help in site! Finally someone attempted to open another revisited and couldn't ! She finally asked for help and was told she couldn't help her because she was the manager! The one having the trouble was the manager! Finally I along with a couple others put my stuff down and left. It just wasn't worth it. Please make sure that capable people are working during busy times. We all have places to be.
Thank you
Krista Wix

2/27/17 13:21:[protected]
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2/25/17 11:41:[protected]

I updated my profile with my new phone # [protected], however when I entered it for my digital coupons it didn't work. I spent a lot of time researching the flyers & digital coupons. I would like a refund for the amount of money I lost due to these incidents.

Thank you in advance for your help.

My daughter was working there and treated terribly. My father passed away 3 weeks ago and they wouldn't even give her bereavement. Her assistant manager told her to look for a bus route to bring her to work then she is told she doesn't even know how to do the job. Absolutely ridiculous for someone to be treated that way. I will call and message e eryday til something is down with Becky and Jersey. Store 11543

I just went to the Dollars Store in Noel Missouri today and bought some freezer bags and storage bag. I bought your store brand. Here is the bar code number. [protected]. Here is the number stamp on the box [protected]. I got picture if I had a way to send it to you. Here my problem is I pull one bag out use it then I pull out another bag it had a dried up cockroach in the bag. I don't know if there any more. But that about made me throw up

Hello My name is Shannon Trimble. I recently went to the Dollar General off of Belcher and Coachman next to Tommy's Produce last week sometime. I was there with my 5 yr old. My 5 yr old wanted to hold her Capri box to the line. When we went in line I told my daughter to put it on the counter, because i knew it was a bit heavy for her There was a customer paying in front of us, The cashier told my daughter and i in a rude manner, Just wait i'll be with you in a minute. I told the woman "That box was too heavy for her so i told he to put it up on the counter, I know to wait"
When it was our turn t be checked out, the first thing she told my daughter or said anything at all was "I can tell you didn't brush your hair" To my daughter!. I was shocked . She said it again. "You didn't brush your hair did you"? I wanted to say something but i didn't. Then I come home and notice I was missing one Item. My Campbells Chicken and Dumpling soup. I called for 3 days and it kept going to voicemail. I had no vehicle to get there my husband had it. I finally reached them just today. I asked her if there's a can of soup there on the counter. She just tells me to come in with my receipt. I asked her if she could at least look on the counter for me whole im on the phone with her. She told me to just come in and talk to the manager. She wouldn't even look for me while on the phone with me . Im just very disappointed with the customer service there. I don't have my receipt, even if i did how can i prove that it was left there in a bag. I know I'm out of my money for the Soup. This is not even about the money it's really about how Unprofessional they were and what she said to my daughter, I felt bad for my daughter that she told her that. My daughter asked me when we got to the car. Mommy' why did that lady tell me i didn't brush my hair?" I apologized to my daughter for her comment. I dont know if I spoke with the same person on the phone who rang me up and told my daughter about he hair or not. Almost seemed like it because of her attitude. I reuse to go back there again. It's a shame because that store is mins from my house and I love Dollar General. I just moved here . That was my first time in there and I had to experience that.

I went to Dollar General store and was very disappointed with their service. Or should I say - no service? I had some questions regarding the product I wanted to buy there was no one who could help me. It seemed like Dollar General employees were busy with doing nothing. There was a lady (Dollar General staff) and I asked her for help but she was talking on the phone and told me to ask someone else. It was not a phone call regarding work, and according to what I heard it was just a about private life conversation. Are you kidding me? Work is not a place for that kind of stuff!
Dollar General your service is poor, terrible and unprofessional. I will not buy from you!

I went to enter Bryan Station Dollar General in Lexington Ky, 40505 at 9:47 pm to make a purchase and was refused service because they were closing and they are supposed to stay open til 10 pm. This was very inconvenient for me, especially since I had arrived 13 minutes before closing is supposed to be. I work in customer service and would never refuse a customer even if it were 1 minute til closing. This was very unprofessional and rude, don't think I will return, I may take my money to Family Dollar.

Every time I go in this store, you have to go thru the whole store to get anyone to check you out. Sorry customer service! I work in customer service and I would terminate anyone giving this kind of poor customer service. Get a bell! At least let customers have a bell to tap so employees can know when they have a customer even though they probably don't use one because it bothers them to hear that bell. It's not about them! It's about the customer!

My transaction total rang up to $80. and some change. Assistant manager had to make a price correction on a sale item that totaled $5.25. I also had a $5 off coupon. New total was $72.21. I asked why it was not $10.25 off and the assistant manager told me the total was correct. Argued with me in front of other customers. Proceeded to say "I didn't see the total so I don't know if it was really $80." The cashier even told him it was $80 even and some change. I asked if he was accusing me of lying? He said "well, I didn't see it" I asked if he was accusing me and his cashier of lying when she had told him the previous amount. He again said "I didn't see it so I can't do anything about it". I am sick of being mistreated by your employees. I am only trying to get the discounts your store advertises and they act like it comes out of their paycheck. He even removed the sale sign from the shelf of the men's underwear that had to have the price correction. DO NOT SHOP AT THE DOLLAR GENERAL IN LEOMA, TN! I even had another shopper tell me they had removed items from her shopping cart once they started ringing her up because they had rang up for a penny!This is against your own policies. I have never heard your employees argue with men about anything. If a man complains, they correct it and apologize. They consistently mistreat women and they consistently make pricing errors. The assistant manager was very rude and I have witnesses that he made remarks about me after I left the store. I have contacted the Better Business Bureau about this particular store and I will encourage my family and friends to shop at other places.

To whom it may concern,
I would like to lodge a formal complaint against the employees and the store located at 7710 Highway 9, Inman, SC 29349. For approximately 15 months, my uncle and I have been daily customers and patrons of the above store. We go into the store at the same time each day and spend approximately $20 a day at this store.
In the past, we have encounter minor problems. We have always spoke with the manager and expressed our concerns kindly.
However, approximately every 3 months not enough Eagle cigarettes are ordered. Each employee knows us by sight and asked if we need the particular cigarettes that we smoke. We, only, buy the Eagle cigarettes at this store. This is the brand that we smoke.
This problem has occurred again. It is felt by my uncle and myself that as loyal customers we are not valued. The same employee, Edward, has not ordered enough. He knows we will purchase approximately 2 cartons of these Eagle cigarettes a week. Please note we both smoke Eagle orange cigarettes.
Please handle this situation promptly. It is not our wish to take our business elsewhere.
Thank you,
Teresa L. Porter

2/13/17 i went shop at local dollar general (cowpens sc) and the staff was very rude to me. they demanded i leave my purse at front by the store by register. when i refused, they were really hateful! they could've stole something out of that purse. i don't trust them. an employee there was flirting with my husband and tried to rip me off. so this is not the first time this has happened. they only got one manager and she's the good one but she's never there! these toothless, uneducated have bad attitudes and complain about their jobs and they only make $9 an hour. if they don't like it, they ought to go back to school and get educations. they even banned me from the store because of this! i've got every right to carry my purse in there. these employees do steal! These employees who were so rude to me ought to be fired! thank you.

I went to the dollar general in summer shade ky store 11626 and the manger briana gray is always out side smoking right by the door and I have also notes that her and the employee travis has something going on hes always blowing kisses and I have seen him smack her butt and I don't think that should be going on in a work place. I also know that on jan 11 at around 945 that night she had to a guy in the bathroom and was in there with him for a while I don't think that sex should be going on at a work place just look at the cameras and your get all the info on this if you all think I'm wrong I think that store need new management and it needs new employees to if that's how they are going to act in a work place.

thanks again

This store is in total disarray, I'm so embarrassed to for our small town. I would like to know where the store manager is? Who would let a brand new store get like this, it's obvious the manager of the store is clearly not doing there job. I went back today thinking I was over charged, I talked to one of the girls that worked there and she showed me the sign for the sale items, but you can't tell because of products not being put in the right space, there are toys on the floor, some shelves empty, others with stuff all over the place. I would love to take pictures and send them to your corporate office, this store is about a year old, it's embarrassing, not going back until someone cleans it up and much needed organization is done. I'm not the only person in our small town that is complaining! Not Good. Thank you for your consideration in this matter.

2/11/17 complaint on store manager name tag said (david)very unprofessional an rude.Grand opening in lerona, wv .They were giving out 50 10$ gift cards, but when arrived no one was giving them out, i had to ask assistant manage for them an the manager had them behind the counter with him at the register an no one was getting them like he was keeping for himself or others that he wanted to have them.The assistant manager ask him about it he didnt seem very happy about giving me one an im sure others in line ask for them too cause they didnt have one either.It ust seems like the assistant manager should be managing the store, he was very greeting an helpful to all, but not the manager.The cashier was very greeting too.