store closes way before they are supposed to at 11 pm
Every night they are closing between 10.45pm and 10.55 pm for people like me who work second shift can't get there except between those times and I live in the pure country so the nearest store would be 45 min drive it's so agitating could you please talk to them because sometimes I don't eat or my animals because they are closed already and I live 2 minutes from the store so there's no excuse I'm not the only one who has noticed or complained thank you Laura Crosby my address is 2 Forest Ave, Butler, Ga, 31006 Dollar General is 40 S. Poplar Street, Butler, Ga, 31006
our corporate lack of common sense and decency
In work at the dollar general in madisonville, Texas store 9517 I haven't been here long but we have the most hard working manager that I have ever come across he gives his heart and soul to this store and literally his blood, sweat and tears. In every since of the word and I come to work tonight and have to hear that he was escorted off the property today because of a person who has cost this company in my opinion thousands if not hundreds of thousands of dollars in product and payroll and cash we all have seen her personally steal money from the store and left him to take the fall. That is not right and he get terminated over a soda and when I call him he only says to contact Dorothy Bentham or Robert Mitchell that until further notice he can't talk about it and hangs up on me. You are destroying this man's life and he is still following your policies. You have to wake up why is the only two people investigating this incident friends with each other and the pathetic excuse for an assistant manager open..
rude employee
No one was at the register when we went to pay out, we waited for at least 5 mins or more. When she finally showed Up, she was on the phone and didn't get off while scanning items. Told me my amount, I slid my card and went to walk out and she made the remark that the payment wasn't done and that I was trying to walk out and steal the items I had. (She said about trying to walk out of her store with stolen item multiple times) So I told her maybe she should of told the person on the phone to hold on while she was dealing with customers. And could of helped more. And maybe made us feel more welcome. She said she was on the phone with the manager (Liz). I said, even more of a reason to get off the phone. She progressivly just got more rude. I asked her name, she didnt have a name tag on and thought it was funny that we didnt know her name and pulled at her shirt. It was about 9:40 pm at the 1698 Rachel road Stroudsburg pa 18360 dollar general.
SO, in Crane Hill Alabama, PATTI was verbally rude. She was so rude I left a buggy full of groceries in the checkout isle and went to Wal Mart instead. Again, PATTI, in Crane Hill, Alabama was verbally rude to me. County Road 222, Crane Hill, Alabama
rudeness and empty shelves
The store in Brady, Tx. There is new management. He is nothing like the old manager. She was friendly and helpful. I attempted to talk to him about not having his shelves stocked. He walked away like he did not hear me. The checker was rude when I tried to tell her my problem. The store is filthy. I cannot wait for Dollar Tree to open. I will not shop at Dollar General again . Bring Rebecca back.
sales person at store #14321
While in the White Lake for the fifth time this week, my young granddaughter knocked down a cardboard display of dial products. When I explained to the cashier what happened she made a face at me! Input my items down on the counter and fixed the display and put all the items back in place.
I was disappointed with the rudeness of the cashier and will hesitate to return to this store in the future.
coupon favoritism
Hello my name is jacquelinee and I would like to make a complain on dollar general. The store number is 14787 the address is 505 e expressway 83
Sullivan city tx. I have been going to this store almost everyday and trying to use my coupons but the employees only take out products to certain customers and I don't find that fair they always tell me that the limit of the coupons is 4 and they let other customers use more than four and for most of the people we tend not to get a promotion on mostly anything. I have spoken to the manager but nothing has been done we all want to save money and it's not fair that one person comes and takes everything please take this into consideration thank you
manager jessica
This manager plays favorites with her employees. I told her when I was hired on 3 weeks ago that I was going out of town at the end of this month for my wedding anniversary. She said that was fine and she put me on the schedule for two of those days anyways. When I contacted her to inform her she done that she said I never told her that with an attitude. I even wrote it on the office calendar to remind her. She gets onto me for little things meanwhile her assistant manager is closing the store and locking customers out and turning them away before closing time. She cut my hours in half for no good reason. I always gets compliments from customers for my smile and friendliness. She will be losing a good employee after today.
coupons and district manager
I read the online coupon policy. It reads that any overages goes towards the remaining items in your cart . The associate refused to sell me the items, I contacted dollar general who had Bill ( district manager) call me. He was extremely rude, yelling me that no overages will be allowed in his district, and then rudely hung up on me. No wonder associates attitudes are horrible if he is a reflection on them.
I had a horrible experiende with both the store and the district manager named Bill
two employees at the store
I was at the store on 62nd and allisionville rd in indianapolis indiana. Was never treated so bad and I visit that store every single day I leave right across the street. Sarah is always rude but I was surprised by kayla the store manager. They was rude and very disrespectful. I have never had a problem... My name is tonya malone [protected] can someone please call me
manager milly
She treats her employees like dirt expects them to do everything while she sits on her [censor] and eats. She has been in a relationship with one of her employees and recently married said employee. She's never at work. She can't get anyone to work for her. If you ask anyone in town they will tell you it's because she is a [censor] to everyone and takes advantage of her good employees. She is racist and talks down to everyone.She thinks she is better than everyone. I will keep filing complaints until she is fired.
employee gossip and lie
General dollar in cottageville sc.has a cashier that gossips and lies and smoked pot before she goes to work..if you go the to return a product the you bought from there return it cause it don't work and you have receipt in hand .this one cashier tells custmors you stole it and just trying to get money back ..and she got busted for selling beer to a minor and she still got her job what's up with that she has horse shoe up her nasty [censor] I guess... anyone else would had gotten fired ...and General dollar paid her fine what the hell but mean rude people get away with all...
customer service
Visited Dollar General off Hacks Cross in Olive Branch at 8:25 pm on 8/12/17. Upon arrival there was a note stuck in door that said closed from 8:15 to 8:45. Parking lot full of customers wanting to go in. Employee (male) was outside hanging out with a female and small child by females car. He finally walked up to door a little before 9pm. The male employee, the female and small child went into the store and locked the door behind them. At this time I, along with 4 other cars, left. I took my business to Wal-Mart. Its bad enough that this particular DG is NEVER stocked and the store is unorganized and chaotic, but this beyond poor customer service.
a cashier
Sat. Aug 12th about 6 35 pm I called the store in newton ga. The girl answered the phone and I asked if they sold paint stripper. She said she didnt know and she was on a break and if I called back in 20 mins someone could help me. I said well can you hand the phone to someone who isnt on a break? She said no mam cause im outside and shes inside and the only reason I have the phone is so she can call if she needs me. Really? That is the most outrageous phone call I have ever made! I have applied for a job there more than once and now I see why I cant get an interview. I dont think the people are qualified to work there. Who gets a break for at least 20 mins? There are a lot of problems with that store but this is the 1st time I have been so angry that I was compelled to put in a complaint. My number is [protected] if you have any questions. I hope you clean up the store in newton Georgia.
behavior/ excellent
i went to your store 7294 an i have to say your employees are not getting treated right. i walked in on one of your manager(Lisa don't know last name) talking bad on one of your employees that i love to see everytime i come into the store. Rhawnie King is a excellent employee that you guy have at this store she makes you feel really welcome and has no problem helping anyone. she not rude at all when someone ask for help. its just too bad she doesn't get a change to work because she is only on the schedule for one or two days which is weird because isn't a part time employee suppose to get 20 or more hours. on the other hand your Manager Lisa is rude she doesn't like to help customers and she don't get along with the employees at this store. i have heard alot of your employees say" why is she manager if she is very rude and don't like to help people and the way she talk to your employees is unprofessional.
mommy01
Staci is a very rude store mananger, she talks about all employees and some customers. Even how she's even slept with of them. I don't think she should be a store manager at dollar general. Shes even made comments about the dm being gay. She says she shouldn't be working nights nor weekends because her family is more important then others there. She's actually a bully and I thought dollar general didn't stand for it
I want to get my card
I did everything right on my FB profile to get the $50 Dollar General gift card. And even the needed amount of people (30 as required) received the post I sent. I waited for a long time, tried to get it several times but there's still nothing.
Is this scam or what?
If it's possible let me know why I didn't get the card or at least tell me why I can't get it. Thanks.
service
I am a regular at my neighborhood dollar general, but I wasn't always we were a family dollar family. we preferred their hospitality and bed side manner which my local dollar general has always lacked in. 4 months ago that all changed they were out of bread and milk. I refuse to go to Walmart or brookshires so I said well back to dollar general. "Completely dreading it". But to my surprise it was a completely different feel and look than before smiles, welcomes and actual help it was amazing. It was so amazing I returned as a customer more and mkre. But the past week every time i go in I see people on the show floor working very hard then there is the lady behind the counter who is in my opinion is the rudest most distrespectful person I have met. Always negative things to say refers to our young black males in a very unprofessional term but as soon as a coworker walks up she is all smiles and then speaks I'll of them as they walk away. Four months now I always buy my cigarettes and my wife's wine here never has she asked for my id but a few days ago a middle aged man was on the machineseith her and she makes a huge fuss over my license and refused to sell me anything and during her and my dispute the gentelmsn walks towards the back of the store at which time she then scans my cigarettes and my wifes wine and mubbles to herself something about not much longer I'm sick of him. I hope that it makes more sense to you than it did me. I have left 4 messages with the lady to have him call me but he never has and after seeing that the customers are still being treated as poorly as before, at least in he case I will not return to dollar general there is no reason an aging lady should ever speak Ill of anyone or treat those of another race differently
checkout problems
I just returned from the Dollar General Store #14316 at James Lee Blvd. Crestview, Florida. I purchased 2 $19.99 trac phone cards along with a few other items. After I paid the cashier he realized there was a problem on his register screen. The receipt had already began printing. He made the statement that one of the cards I had purchased had already been activated and returned by someone previously. So he called the manager to the register. In the meantime he took another customer at another register. The manager came and canceled out one of the trac phone cards. He asked where the receipt was and I told him I was never given a receipt. He credited back one card without crediting back the tax I had paid on that card which came to $1.20. He rang up the replacement card and charged me tax on it. He then gave me two receipts. One was the amount returned of $19.99 plus a $0.40 fee. The second receipt was for $19.99 plus $0.40 fee plus $1.20 tax. There was no receipt for my original purchase. When I returned home I found he had charged me tax 3 times and never returned any of it. I called the store and spoke with him within 40 minutes of my store visit. He said I should bring in the receipt of which I had already informed him I was never given a receipt. He was rude acting as if I were somehow at fault for him not refunding my tax on one of the cards. I couldn't believe he (as a store manager) could be that inept. He gave me an "uhhhhh" and nothing more. So I told him I was going to Corporate with this. This is not the first time I have had a problem there. Most of the cashiers/clerks act as if they're mentally disabled or haven't got the time to answer a question. None of them are courteous, are absolutely unfriendly, and most often rude.
working off the clock
I have been asked numerous times to work off the clock, from everything to working double shifts to being asked to come in early but to not clock in until the scheduled time. I have lose over 127 hours due to this and if I report this I will be fired and nothing seems that anyone will help me . Where do i turn and who do i talk to whom I'm able to trust.
employee
Marsha stands in front of the entrance chain smoking. I stood in line almost 30 minutes. She then came in and complained to her coworker because a customer told her they thought she should be inside helping with the line as long as it was. I have personally attempted to tell the store manager about Marsha's rudeness and she told me she was the store manager. I know that Sonja used to be the store manager, but I hardly ever see her there anymore. If it is true that Marsha is the manager at this location, I am extremely embarrassed for your company. I am not the only customer that tries to complain about her. She constantly makes customers wait at the register while she is either in the back, outside smoking, or even when she is stocking shelves. She always finishes whatever she is doing and always has an attitude when it comes to helping or checking out customers.
I have had the same problem at our store in PA. Myself and another customer arrived at 9:55 pm and our store closing time is 10:00 pm. The door were already locked. The other man that was there tried to pull the doors open and knocked and yelled but no one came. I flew to get there before 10 because I had just remembered I was out of cat food. I leave for work before they open so my cats had to go hungry all day.