Dollar General

Greetings, I am a frequent shopper at the Capitol Heights store, which is in my neighborhood. These last months I have grown more disappointed and discussed of the appearance of this store. This store has not been open that long and on a regular basis, it is always junky, things stacked on carts and boxes that never seem to get put away after delivery. As a customer, it is sometime difficult to shop do to all the items blocking other items. I went into the store again today after work, and yes boxes, carts and junk everywhere. There were no shopping carts available, because they were all full with store items. I guess the store manager may not have enough employees to help, but this store has become a site for soar eyes. I took a few pictures today. I will now go to another Dollar General that is better kept up until this store regroup itself or new management comes in.

Sincerely,
Ms. Shawn Holmon
[protected]@comcast.net
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Store #06893 in Seaford, DE needs to replace the manager Karen. She is a middle aged Caucasian woman who is very unprofessional. There was a customer who thought a product was one price however it was another. There was a DG sale tag under the product, and the item the customer picked up matched the sign. The allergy product didn't ring up the sale price so a young manager Teona was called. She said she couldn't change anything and then proceeded to get the head manager Karen. After a long wait, she was retrieved. Karen came up to the register in a huff and in my opinion was accusing the customer of moving the sale tag. She kept saying, "customers move these all the time" and then proceeded to say, "do you really think it would be this price?" The customer responded, "I don't know. I don't work for DG." Karen then basically in a rude manner said that she wasn't getting the product for this price. All of this is happening in front of a soda delivery person, myself and another customer who has an issue with incorrect product placement.

I frequent DG at least 5 times a week. It is closer to me than going all the way to Walmart. Every time a customer has an issue and Karen is the manager, it takes a long time for her to come up front. The other manager Daniel is always on the floor fixing different things that need to be fixed. There is another African American manger that I see that is always on the floor taking care of business as well. But never Karen. I have seen the other managers during different shifts but I only see her in the morning. I feel she may be abusing her authority. I'm pretty sure if you give the other employees an opportunity to confidently and anonymously give details in their experience with Karen they would be critical as well. I'm just a customer and I notice all that. Imagine what the employees feel.

In any regard, maybe she doesn't like to deal with ppl. She doesn't need to be there at all. I may just have to suck it up and forego the convenience of DG and just go to Walmart. If customers are treated in such manner maybe DG doesn't want our money. I'm saying our because I will be sharing this story with my community. I can't believe treatment of customers in that manner is tolerated.

This is a multi million dollar company, yet they pay and treat employees/managers poorly. They are always understaffed and expect their employees to jump when needed. It is a fear based atmosphere and "cut throat." This is the reason for such a high turn over. Additionally, they particularly take advantage of their special needs adults. It seems that upper management need to take an etiquette class on how to treat human beings. Apparently, narcissistic personalities permeate the upper management staff.

Disappointed in GR, Michigan

I always had good service from Dollar General stores for most part they are pretty squared away. I went into this store and was very dissatisfied floors are filthy bathrooms and filthy floors it is just nasty everywhere. As a paying customer I really would like to report this store 9703 I don't know if an individual owns this store but they are giving the dollar store name a bad one thanks.

I am an employee of a dollar store in Kentucky and the reason how come we do not have bread and milk on site is because we are understaffed people come in and buy all products in bulk every time that I have a customer walk-in whether I'm checking someone else out or not they will interrupt me as I'm ringing someone up and not be patient and wait and they will ask me where product is when they do I tell them we're said product is or I will find someone immediately to help set customer I have no issues helping my customers leaving the store and having a good day and feeling satisfied and happy it is very hard to do when you're standing in one spot for anywhere between 8 and 16 hours a day cannot move around people need to know that things are not priced by our store and as far as the $3 coupons on the receipt you have to do the survey online to get the $3 off survey when you take it into the store The General coupons are for $5 if you spend 25 generally on Saturdays the $3 extra off is not a digital coupon it is an online survey you have to take as a customer to get. my store if I'm not staying in there and have no customers I am stalking the Shelf if I am out stalking yourself somewhere I leave something that makes a noise that the customers can see that they can squeeze ring a bell instead of having to yell out and call out does anybody work here there's always about my register if I'm not at my register I hope some of this information is beneficial to you as a customer

Several times while at your waddington, NY store I have to scream through the store to get an employee to ring me out. I don't know where the employee who is supposed to be at the cash register goes to. As a customer I should not have to wait when I'm done shopping . sometimes customers are lined up before a cashier comes out. I have visited other DG in my area and the wwaddington store is terrible for not having a cashier when a customer is ready to leave.

My yard backs, maybe 200ft, up to a dollar general at 41st st s and 23rd st (209 e ave) in Broken Arrow, Ok. It is 0114 in the morning and the store has a semi parked, running between my house and the store. This does not happen often but when it does, it is loud and keeps my family and dogs (barking) up at night. My neighbors have the same complaint though since I work for a police department they have come to me. I have been told by the local PD that this is a code violation guarantee to stop this. There is a Wal-Mart 2 miles south that allows semi parking over night.

Pls advise your response.

Thank you for your attention in this matter.

I am filing a complaint against Stephanie Bawden Case, manager, and Samantha Ward, assistant manager of the Dollar Store in Smithville OK. This is because they are discriminating against regular customers who shop there. They refuse to give these customers assistance simply because of personal grudges due to Samantha Ward's negative comments against these customers stemmed from personal grievances. This is making it difficult for these customers to shop there, which is the closest and most affordable store in the small town area. This is giving the store negative attention, which is threat to hindering sales.

Thank you for your time.
Anonymous

First of all, I am a very well mannered and very attentive parent! Tonight I went to the store to quickly purchase cat litter and food. My four year old daughter is potty trained and has been since she is two. As we are waiting in line with a small hand basket of things, she says that she needs to use the restroom and it's an "emergency." He fully understands that this means she has to go now! This isn't done often and usually she can hold it, but this was different. This is our local DG, so I've been here before and have used the restroom. You must ask for a key, but they give you the opportunity to use the restroom. When I asked if I could get the key so my for year old can use the restroom I was told NO and that the restroom was not public because someone pooped on the floor! I was absolutely mortified that I was actually denied this access for my child! I stuck it out and quickly checked out and left. As we were walking to he car my child literally had an accident! This was SO ridiculous and preventable! I obviously was NOT going to pooped their floor or allow my child to do this! This restroom was located in front of the store near the checkout and could be monitored easily! It was NOT in a stock room or in back of the store! I'm furious! ?

I shop the dollar general on a regular basis because it is near my house and it is convienent. I have never had any issues Except for today when I went in to buy fly spray . After circling the store for 20 mins I found nothing and was about to leave. As I was l leaving I was approached by one of the cashiers who told me I had to leave my bag upfront. Apparently she thought I was going to steal something. I felt really embarrassed by this clerk. I have never seen any signs saying to leave my bag up front and it being my purse was a no go so I just left . I will not be returining to this store . So thank you to dollar general for thinking your long standing paying customer was going to steal

This Dollar General is nothing but a waste of time to visit. Nothing ever needed is in stock or on the shelves. One cashier is all that is ever operating. Very time consuming to visit this location. In the rare occasion that what you need is actually in the store, it takes forever to check out. The employees are very unhelpful and do not open another register when there is a perpetual line of customers ready to check out; they just walk past the line, which is all waiting at one register to check out and go outside to smoke. I can never find the products that I need, I have to go out of my way, to another location to try to find what it is that I need. All of my friends and family have said the same thing about this location and it is very ridiculous that a store as new and nice an establishment as this can be so poorly operated.
Thank you.

Never have milk and bread, and other items, store not so clean, have to go to anther store. Why even gave a dollar general if you aren't going to have products to sell? Whoever trains those girls isn't doing a good job, they always want to put heavy stuff in with your bread/smashables... Who does that? Store going downhill. I've worked as a cashier for years and have never seen people bag like they do!

While entering the store, the lady at the register named Angel was in a conversation with the manager Courtney about another employee. I was shocked that this kind of behavior was going on in front of customers. If there was a problem then this should have been addressed with the employee in private. I found both ladies to be rather to rude, does not address the customers when entering the store, during check out or even when they leave. Not very friendly at all. I also, found, on another visit that the gentleman that works there, not sure of his name, was talking on the cell phone during working hours, and lines backed up. He seemed as though he had no interest in waiting on the customers. Couldn't get any service, and the store was complete disaster. Revisited this store and was waited on by a lady named Joy, I found her to be extremely courteous, and addressed each customer she waited on with a smile. Although she was working in the store by her self and had several customers in the store, she waited on each one that was ahead of me, thanking them for their business and apologized for the wait. This kind of service is also with the cashier named Monique. I am not sure what is going on with this store, but I have heard other people as well complain of the condition of this store, the rudeness of the manager, and the lady named Angel. I do a great deal of business with this store and I have just about refrained from going in there unless I know the ladies Joy and Monique are working. When these ladies are working, you can count on being waited on with a smile.

Store # 13959 located 1600 s Salinas Blvd Donna tx 78537 I'm always buying from this store but the assistant manager Sandra she is always with an attitude she is always rude with the customers including me and i stop going to this dollar general because she is always rude to me and my husband whenever he went she would look at us very ugly like we were going to steal something.

I have shopped your store on a daily, since the new manager came in the store has gone down hill, filthy, empty shelves, dirty, customer service is bad, manager is always hiding in his office or just not there, big crates in isles hard to manuver, especially wheelchairs, I haven't been able to buy Tapioaca Pudding because the shelves have been empty of this item since the new manager, it's very poorly run...employees are quitting because they don't like the new manager, he wants everyone to do his job and thensome, I could do better...

Someone from corporate needs to make a visit, Unannounced to see the current condition...if you notify him, of course you won't see anything wrong...please someone give this great store a check...I don't want to see it fall to the ground because of one person...

I will continue to complain until something is done!

I would like to say the st. Mary's ohio dollar General is a joke. Management if u can call it that is a joke. They have no clue how to treat customers or how to operate the store. You have let all the good employees go now we are stuck with clueless rude lazy an dirty looking employees that have not been trained. I spend on average 125 a week there...not no more til u clean up the employees and the store. This should be a total embarrassment to your corporation

Every time I go to your store in box springs ga your key or assistant manager I'm not sure of her title her name is candy is always having a mental breakdown and crying and screaming her personal business so the customers can hear it. It unprofessional. Not only is she always having a meltdown about her personal life but she looks like she's been up all night partying. Not only does she put her personal business out there but She goes the extra mile and talks about stuff no one should hear like drugs.
She is not making your store look good.

My husband and I live very close to this store and visit it probably at least once a day. My husband is 53 years old and buys cigarettes in there all the time . Not to mention he is grey headed with a white beard, but I worked in retail many years and the rule has always been if customer looks under 30, and my husband definitely does not, then you check ID The new little girl with pink hair would not sell him cigarettes because he did not have his ID on him. Not to mention it was closing time and failed to give him all his bags . Are yall having problems finding sensible help. ?

7/31/2017 New Dollar General store on 3104 hwy 30 pikeville Tn. Cashier named Latoya or latonya was mean to my age 5 and under children, and was very rude to myself. I shop DG alot it is my favorite dollar store, but I will never shop that store again as long as she is employed there even though it is closets to my home
Thank you for your time James Thomas. P S she also lied and said she was the assistant manager and that I was banned from the DG when I told her she was being rude to me and my children. Again Thank you very much.

There is an employee that works at the store in Hephzibah Ga, that I feel has got personal information to contact my husband. My husband had rented a carpet cleaner from that store and a few days later she started contacting him and also mentioned to him that she also has our address. This is also an employee that has known me personally for a few years. I don't understand her reasoning for doing so but it is very unprofessional and we will no longer be shopping at that store.