DISH Network review: This network has no "quick" way to contact them!

I called Dish yesterday and customer service told me there was an approximate wait time of 36 mins. After 10 minutes I just hung up. So today I called again, they said a 6 minute wait, I was encouraged to wait. However, after 30 minutes, I hung up. It has taken me several hours just to get to this screen to hopefully make my point. Our local channels have been out since the 10th of March. I expect a refund for the days we do not have this service. We should have known ahead of time so that extra personnel could be hired to take all the calls! Maybe leave a phone number for a call back, something. I am sure the CEO of Dish knew this was going to happen, why weren't negotiations completed prior to this time? I don't know when or if these channels will be back on. As for getting those channels another way, that does not work for me. We bought a sound bar when Dish was coming out for a checkup of our equipment. It has never worked and cost over $250.00! We are seriously thinking of changing carriers. I think this is a form of Senior Abuse.