The complaint has been investigated and
resolved to the customer's satisfactionResolved Dish Network — early cancellation fee!
resolved to the customer's satisfaction
In December 2006, I moved into a new home. I had always been a loyal Comcast Cable subscriber. But, at my new home, cable was not available. We decided to go with Dish Network. Everything was fine for the first 6 months. In June 2007, my monthly bill had increased $30. I called to inquire why the increase in the bill. Dish Network said that I had added additional receivers to my account. I had not ordered any additional receivers and had not activated anything new to my account. They apologized and said that they couldn't credit my account money for the additional charges for the receivers, but that I could have free Showtime. I told them that I didn't want ShowTime, I wanted the over charges taken off of my bill! Finally, they agreed to credit my account. In July, I had credits but the bill was still showing the additional receivers. They had me as having 7 receivers. I have a 3 bedroom house, each with a tv and a receiver and 1 receiver in the living room. Each month my bill continued to be at the $95.00 it was in June, instead of the $67.00 it had been. Finally, I decided I would terminate my service at the end of my year contract in December 2007. I called twice to have service disconnected. On the second call I was told that I would be charged an early cancellation fee for not having service for 1 year. I was told that my service began in June of 2007, when the additional receivers were added to my account. I asked to speak to a supervisor. After being on hold 2o minutes, a was transferred to a supervisor. I explained my whole story again. He said that the notes in the computer confirmed my story and previous complaints. But, I still had to pay the fee. He asked me who Jeffery Holmes was. I said I don't know a J.H. and basically called me a liar. He said that I must have bought the additional receivers from J.H. and activated them to my account! I said I didn't activate anything to my account, Dish Network did!!! He told me that my account was linked to J.H.'s account and that his account was now in collections. I asked to speak to HIS supervisor. He said that I could but he would tell me the same thing-that I would have to pay the early cancellation fee. He also said that if I had a dispute, I should send it in in writing.This supervisor was named "Tyler" with an ID [protected]. After putting me on hold for 45 minutes, he said that he was transferring me to the supervisor and I was abruptly disconnected!!! I was furious. I call again, reaching yet another call center in different state. I immediately asked for a supervisor. I get "Bethany" ID [protected]. I went through my story again. She confirmed my story with notes in the computer and said that she would transfer my account to the "escalations department" and I would receive a call in 2-3 business days. She also promised that she would personally give a call back on the third day. The third day came and no call!!! I called back today, to yet another call center and state and was told that it would take 7-10 days for someone from the escalations dept. to get in touch with me!!! The early cancellation fee is $62.00. I have $62.00 and could easily pay the bill. But, it's MY $62.00 and I'm not paying for their mistake!!! I feel that I am constantly getting a run around. I have received poor customer service for over 6 months! BEWARE AND STAY AWAY FROM DISH NETWORK!!! As a side note, they have sent me boxes to return my receivers. It is funny that they only sent 4 boxes (for my original and only receivers) although they keep insisting that I have additional receivers belonging to Jeffrey Holems.
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