Dish Network / Dish.com — false information received by customer and failure to investigate fraudulent complaint
Sears years ago, my brother, Bernard Boatwright opened up a Dish account under my name spelled incorrectly Benny Boatwright. My biological name is Bennie Boatwright, Jr. He passed away last year, but a negative impact was put on my credit profiles.
A couple of weeks ago, I contacted customer servicein efforts to file a fraudulent report and spoke with one of the agents. I recovered the equipment from the garage and mailed it to Dish and was rewarded with a balance left of approx 65.00. I called and advised Dish and customer told me to pay the balance and the negative profile shall be removed from your credit profiles. I advised are you sure and they said they have problems resolved like this all the time. Ok I am trying to refin my house fir a sick relative to stay with me. I paid and she sent me a email with zero balance and said do you see my fraud investigation I mailed approx three weeks ago and she could not find it anywhere.
the customer service gave false information and the fraud report was not investigated. Really bad business. I was just trying to show the reason for the fraudulent activity and to have it removed from my credit profiles.
Bennie Boatwright, Jr
copy sent to CEO of Dish and BBB