DISH Network

Their sales talk and technical support are in two totally different worlds. My 14-year-old receiver stopped working on 04/23/2018. I call dish technical support. I spent 39 minutes on the phone, about 30 of it being on hold. While waiting on hold, they played multiple recordings. One of which stated I was eligible for a free upgrade to the hopper. A technician gets on the line and tells me I need to upgrade because my equipment is obsolete. The upgrade will cost $150.00. I tell him of the recording I just heard and remind him I have also paid $5.00 per month on my bill for equipment maintenance. Over a 14-year period is about $840.00. I get put back on hold. He comes back and again $150.00 for a new receiver. Again no, I have paid for equipment maintenance, I don't need an upgrade, just replace the nonworking receiver with one like I have. Well that will be $32.00. Again, no, I have been paying for equipment maintenance for when something goes wrong. Finally, another person gets on the line and they are going to replace my 14-year-old equipment at no charge. (we will see when the bill comes, they are now requesting credit card information which had not been necessary for 14 years of service) the catch is a technician cannot be out to replace my old equipment until saturday 04/28/2018. Five days, what happened to this 24/7 technical support and installation as soon as the next day they advertise?

On tuesday 04/23/2018, I get online and start comparing satellite tv services. So I ask dish what their price would be for a new service. (they said it can be installed as soon as tomorrow, (04/25/2018) but replacing an old service can't be done until 04/28/2018). This is how the chat went with them. Notice the huge difference in the salesperson talking and the technical support person talking.

Chat
12:46 pm you're now chatting with mariam_opid_7yv.

How much would the 200 channel service cost per month with 6 tv's

Mariam_opid_7yv, i'll be happy to get you an accurate price quote here brenda! We have so many promotions going on right now and ill get you the best :)
What is the address (with the zip code) that you are looking for service at?

Moscow ohio 45153

Mariam_opid_7yv, I will need your full address to to ensure we service your area please.

Mariam_opid_7yv, thank you! And does our americas top 200 package have all of your must have channels included?

Yes

Mariam_opid_7yv, perfect! Let me take a moment here to build your package :)
Do you currently have a provider?

I am supposed to, but it quit working last night

Mariam_opid_7yv, oh no! Sorry about that. You will not have that issue with us :)
Pricing and all other promotions that we offer are based on qualification, so let's get that out of the way. Once we have that taken care of, I will have a quote that is 100% accurate for you with no hidden costs, as well as a list of freebies that I can add for you today.
Can you confirm your full name for me please brenda?

Mariam_opid_7yv, what is the best email address for you?

Mariam_opid_7yv, thank you. I am going to send you a secure, convenient form in this chat. Go ahead and fill that out for me please. Also, please do not leave this chat window or else we will get! *disconnected
Please let me know when you have completed the form.

The form I was sent was a request for credit card information and permission to bill my credit card.

Why all the questions? I have very good credit, I just want to know the price.

Mariam_opid_7yv, brenda, it seems that you currently have a account with us.

1:03 pm yes I do, and the 14-year-old receiver stopped working last night. I can't get service tech until saturday, no tv for 5 days. I am shopping to see which provider will provide the fastest service at the best price. I have also paid $5.00 per month for equipment maintenance for 14 years ($840.00) in case my obsolete equipment fails, they want to charge $150.00 for a new receiver

Mariam_opid_7yv, brenda we cannot set up services for a address that already has a services installed.

Even though the service installed isn't working?

Mariam_opid_7yv, I really do apologize for all the issues that you are going through.
Correct.

Can't someone repair my service? I have paid a lot of money for maintenance on my equipment

Mariam_opid_7yv, nnbrenda this is the sales department. I do not have the ability to do that. I can get you over to our customer service department. Is that okay with you?

Sure, I am willing to attempt them again.

Mariam_opid_7yv, one moment please.

1:09 pm you're now chatting with garrett_opid_67h.

Hi garrett

Garrett_opid_67h, hello there, brenda. Please allow me a moment to review the chat above.

Ok

Garrett_opid_67h, thank you. I see that you're having trouble with your service at the moment and I completely understand the frustration. I will see what I can do to help resolve any issues you are having.

Ok

Garrett_opid_67h, for security purposes, would you please verify the 4 digit security code on the account?

Can a receiver just be overnight shipped to me? I can plug it in and connect the cables.

Garrett_opid_67h, thank you.in certain circumstances this would be something that can be done, however your current receivers are obsolete and are no longer ones that we send replacements for or have stock of. You have a tech appointment set up to install new receivers as well as a completely new system that is compatible with those receivers. The dish you have currently has a piece on it that would need to be replaced to work with the new receivers. I do understand your concerns about having to wait until the 28th. The time scheduled for the visit was the earliest available in your area.

1:19 pm ok

Garrett_opid_67h, i'm very sorry, I know it's not the most ideal but all new equipment would need to be installed in order for the new receivers to work. I can provide you with credit for the time you don't have service.

1:23 pm a technician was out here 4 years ago and told me they were obsolete. I ask about replacement then. He said dish would not replace them as long as they were working. Kind of like as long as dish can get by with doing nothing, that is how they will roll.

Garrett_opid_67h, at the moment we are making sure people with the receivers that you have are getting replacements to ensure you're able to enjoy your service into the future as these eventually will not be able to receive programming.

Garrett_opid_67h, I noticed that you have been idle for a few minutes. If we do not hear from you within the next minute we will be disconnecting this chat to assist other customers.

Ok
1:30 pm thanks for chatting with us and have a nice day!

My wife and I have been Dish customers for over 10 yrs. We understand and have no problem with our service being cut off when we can't pay. Due to hardship we had to go a couple months without service. After paying $150 this past Friday(4-20-18) for our services to be restored only to be cut off Monday morning. They argue that we paid for Aprils programming and this is the new billing cycle. My wife was not allowed to speak to a supervisor or manager and was also told by the rep that they could do what they want because of the status of our account. The lack of cooperation is surprising for me having been a field tech for Dish. It would only make sense to prorate the bill if we paid 2-3 days before the billing cycle. Its not something they have not or can not do. We just recently paid for a Hopper in full(over $450) also being told they could not service or replace our leased receiver, which is extremely hard to believe. If I can't have the monthly service we paid for issue a refund. acct #[protected]. Or do I contact the Attorney General. I guess I'll try Dish before the big guns.

I cancelled dish on march15 2018 and was told a box would be sent to me in 10 days. When it didn't come by April 3 2018 I contact them again to ask where it is? They said it sometimes takes longer but that I have 30 days after I get it to return the 2 receivers I have. I made sure to tell them to send box big enough for 2 receivers when I read complaints from other stating the box was only big enough for one. I made copy of my texts with them.

Called to verify Hopper and 2 joeys i purchased where ok to put in my house. The service tech took all the numbers and no problem the equipment was legal. Then he said i will still be charged the rental fee. 37 years with Dish and i do not need this. Yes i was with Dish when it was Echo. I am now looking for a new provider. I guess 20. a month is worth more than a loyal customer.

I called dish network about an incorrect billing issue on 4/3/18, 5:40pm central. I spent an hour on the phone with the rep (emp C7N Albert El Paso, TX) who refused to give more than a $7 credit, which was still incorrect. I asked to speak to a supervisor. Another 20 minutes later I got to speak to one, who claimed then that the rep gave a $20 credit, which was not what he told me. I said that if he had done that in 5-10 minutes, that that would have been fine. But after an hour and a half on the phone, that I wanted compensation for my time, like some free PPV coupons or something but the supervisor said NO, obviously she thought my time was worthless! So I am going to get rid of DISH due to the horrible attitude of their customer service reps, their attempted theft, lousy antiquated equipment, showing 50, 40, 30, 20, and 10 year old movies on premium channels which is also theft. Premium channels should be showing premium movies!

Very disrespectful and rude to me as a customer and refuse services nor would allow to speak to anyone with ignorance and didn't hang up while continuing being aggressive and very arrogant towards me as a customer. Hold me on the phone for over 40min without agreeing to a supervisor which I've spoken to previously on restoring my service after I paid with a promise agreement. The ride rep name is Ralph and the call was 4/06/2018 at 11:45 am

I cancelled dish on March 15 2018. I was verbally abused by a very rude man who was very angry because I didn't want to hear of any offers to stay. I actually recorded the last part of the conversation because it was so outrageous his behavior. He finally said he would charge me $15.00 to have them send me a return box. I have not received a box yet. After reading about their scams pertaining to them, I am afraid they are trying to pull something on me. What should I do. I have 2 receivers and they will probably send me a box that only fits one. Also why should I have to pay to return their stuff that I have been paying them for for over 8 years. I have heard nothing from them yet.

I have been DISH Network customer for 6 years and use it at my summer residence for 5-6 months a year. Typically, I pause my service annually in November, which I did again last year in 2017.
In April of 2017, I called to reactivate my service and after some negotiation, was give a guaranteed 2 year contract with a rate of $58.26 a month. Flash forward to last Friday, March 30, 2018 when I made my annual call to reactivate my service. I was told my new rate would be $84.99! I protested and asked about my guaranteed 2 year rate of $58.26, only to be told that because I paused my service, my old rate was now invalid! They also told me they had a price increase on top of it all. When I explained that I was unaware of the policy, they all but called me a liar and ultimately disconnected my call.

I called back today and spent an hour and 13 minutes on the phone with 2 different reps and 2 different supervisors. All who told me the same thing! No attempt to help the customer and actually do the right thing for the customer. They ultimately provided me with a "deal" of $69.00, still $11.00 more than what I am supposed to be paying per my contract. I am just blown away by this poor level of customer service. I'm not asking for much, just what I was promised a year ago.

Here's what I do know... I am a Sr Vice President of a Fortune 500 Company that just so happens to train Leadership and Customer Service for my company. I travel extensively for my company and now have a great new example of poor customer service to use in my classes. Obviously, teal customer service is not important at DISH.

Today, april 2nd, I called to cancel my dish account #: [protected].
I was told that since I was such a longtime customer (13 years), there was a $120 dollar credit that I could give to someone, or use towards something new. I was also told I could pause my account for up to 9 months, which would give me time to think who I would give the money to etc.
The pause, I was told would cost me a bit more than $5 a month, so I decided to cancel now, rather than waiting (I had already spent 35 minutes on the phone).
I was subsequently told I would have to pay for the shipping costs to return the receiver etc, but that if I had waited at least 30 days, I would have been able to send the equipment back without any cost to me. Why, I asked, was I not told this information? Because, I was told, it would look like Dish would advice me to wait 30 days (to which I add: instead of trying to get me to stay on and pause). The agent on the phone was doing her job, but I must say I find this unacceptable. I think you should wave the return shipment fees since I was simply not adequately informed, and this is no way to treat loyal customers. There is no place on the dish site to file a complaint, everything is automated, or you must speak to a representative.

I subscribed to Dish Network because they informed me that I would be able to watch the NBA games with my chosen TV package. I am paying for TNT, ESPN, and NBATV in my package, but when the Golden State Warriors game is on, I get to watch the first quarter of a game then it blacks me out. I have called Dish on several occasions to correct this issue, and they tell me they cannot. I am paying for these channels in my package and should be allowed to watch whatever is scheduled without being blacked out. The reason I subscribed to Dish was because I could what my NBA team play. This is a clear case of bait and switch which is a felony. Now if I cancel my subscription I have to pay a disconnect fee of 20 dollars a month for the remainder of the contract, that is extortion, and illegal. I am really sick and tired of these corporations taking advantage of its customers. This is really bad service and no one should be tied to a contract if given poor service. I want them to fix the darn problem so I can watch what I am paying for in my TV package or be excused from the contract without paying a disconnect fee.….Thank you

This RoseAnn was just extremely curt and rude. I felt like I was being talked down to like I am an idiot. She wouldn't even hear that I was trying to tell her my account should have been resolved 2 years ago. Extremely unprofessional.

Chat Start Time Chat End Time Chat Duration Operator Interaction ID
Mar 16, 2018 15:35:11 GMT Mar 16, 2018 15:48:59 GMT 00:13:48 RoseAnn_OPID_6AT INT-va1appis14-[protected]
RoseAnn_OPID_6AT (15:36:22 GMT) : Hello, Lisa. How may I assist you today?
Lisa (15:36:54 GMT) : Apparently, when I moved over 2 years ago, my account was never deactivated and switched to my Mother's name. Just switched to her address, telephone number, and her payment system. Now, I am getting emails about disconnection services and equipment charges I haven't used in years and didn't know were still active.
RoseAnn_OPID_6AT (15:39:30 GMT) : As checked here account is under your name and bundled with Intrnet service.
RoseAnn_OPID_6AT (15:39:57 GMT) : However it is now disconnected and the equipment is need to return to us to reversed the charges.
Lisa (15:39:58 GMT) : What address.. Becasue I moved to Jesup Ga over 2 years ago and have proof.
Lisa (15:40:46 GMT) : And I'm telling you that I don't have that equipment and haven't used your services. It may be under my name, but It hasn't been for me. The payments haven't been coming from me either.
RoseAnn_OPID_6AT (15:41:22 GMT) : With this you will need to contact who handled your account, Lisa.
Lisa (15:41:57 GMT) : And how do I find that out? It's been over 2 years since this account SHOULD have been out of my name!
RoseAnn_OPID_6AT (15:43:12 GMT) : You should cancelled your account before moving so that no one used it. We are unable to track it since the account is under your name. the information that we have is under your name.
Lisa (15:43:36 GMT) : I DID cancel it! That's what I'm trying to tell you...
Lisa (15:44:11 GMT) : I'm not a [censored].. I know how to move and how to cancel.. This is the only account that didn't get handled properly
RoseAnn_OPID_6AT (15:44:17 GMT) : The account was not cancelled and it is active until 02/XXX.
RoseAnn_OPID_6AT (15:45:01 GMT) : You said that you transferred it under your Mother's name, address and telephone. please coordinate it with her.
Lisa (15:47:13 GMT) : It's not my job to process an cancellation and/or transfer. That was Y'ALLs job. Which obviously didn't get done. It's ok tho.. I know exactly how to handle this. I will not pay for something I have not used and a mistake that I didn't make. This is why so many people hate Dish. Well, one of the reasons
Lisa (15:48:04 GMT) : Thank you RoseAnn_OPID_6AT. I'll be sure to share this conversation.
Auto-Generated Message (15:48:23 GMT) : Visitor has requested for email transcript. The email will be automatically sent after the interaction is wrapped up.
RoseAnn_OPID_6AT (15:48:29 GMT) : You may send this to your email it is on the upper left of your screen.
Lisa (15:48:41 GMT) : I know how to do it... Ha. Thanks tho
Lisa (15:48:57 GMT) : Good Day

I swapped over to dish and 1 of the main reasons was to get the playmaker. I used a portable sat for years with no issues. The playmaker is junk and does not perform as advertised. I have tried it at least 10 times with success only 2 of those times. The kicker is the same places I cant get service with the playmaker I got numerous times with a portable sat that you set up yourself.
When you call to get help you get the big run around, nobody knows how to help you with this product. When you contact dish they transfer you to dish outdoors which transfers you to wineguard which transfers you back to dish. Do yourself a favor and stay away from this product it does not work, dish does not help or support it, and no one will take it back. So now I have to spend more money to get another setup because dish basically washes their hands of it. I asked for a portable sat for all the trouble and was told no. That was a small price to pay to keep my business... over it going back to directtv, as bad as they were they are tons better than dish non customer service.

I returned internet equipment October of 2017. As per Dishnets instructions we received the box via UPS and returned the equipment as instructed. January of this year we received a collection notice that was filed by one of your contractors Viasat. On January 23, I spent over 4 hours speaking with Dishnet, Viasat and this collection agency to resolve this issue. Even though Viasat was contracted by Dishnet, per both, they can't communicate with each other. My complaint is we followed Dishnet's instruction, Dishnet confirmed receiving the equipment on 18th of October but yet there was no way for Dishnet to contact one of their contractors confirming the return of the equipment. Yesterday March 13th, I spent another 2 hours making phone calls to Dishnet and droving 30 miles into town to get a copy of the shipping receipt which I then filed a complaint against Viasat through the Attorney Generals office. This is not the first time this had happened and the more I talked with others the more I found this is a common experience. A person should not have to spend over 8 hours trying to get a collection notice withdrawn just because two parties, Dishnet and Viasat can't communicate in support of their customers. At this point and because this was not the first time this has happened we are considering changing our current satellite tv service to a competitor.

My 84 year old mother insisted she wanted dish tv because she had them where she lived before so I helped her sign up. We set it up on Thursday evening for Saturday afternoon installation. They promised to install her service Saturday 3/10/18 between 1-5 and I rearranged everything to be there. Mom had a stroke last year and now lives in assisted living. She cannot communicate well because of the stroke so the person that set the appointment told me I would need to be there. I live 25 miles away.
At 930am today the tech called and said he could not be there until 5:45 pm. I asked if there was any possible way he could come earlier and he said he could not because I was his last appointment for the day. I explained how far away I lived and I told him I would reschedule my work today so I could be there that late. I even got an automated call from Dish saying they would be there between 5:30 pm and 6:30 pm. I looked online and my appointment showed 5:45pm-7:00pm. I rearranged my schedule again.
At 3:30 pm Jose called and said he could be there in 5 minutes. I told him that I needed 20 minutes to get over there since I was in another town. He said he could not wait around 20 minutes for me to show up and he would reschedule for tomorrow (Sunday) morning. I told him I wanted to talk to a supervisor. He said he would call his supervisor and ask if he could wait on me and he hung up. 10 minutes later he called and said he would have to reschedule because he was getting close to having overtime and his supervisor would not let him work overtime. I wanted to know why this wasn't a concern when he was rescheduling me this morning for 5:45 pm? I asked how did he plan to work until 7 pm today if OT was a concern and why didn't he tell me this at 930 am? I asked to speak to his supervisor. He said he would have him call me. No one called.
30 minutes later I called customer service and asked to speak with a supervisor and got one. He apologized and said the best he could do would be to reschedule for Monday. My mother has few pleasures in life besides watching TV and she was so excited and looking forward to it being installed and now they cancelled. Now she will have been without any TV for 5 days. I wish I had followed my first inclination and gone with Direct TV. They keep their appointments. I used to be a dish customer and they treated me so badly I went to Direct TV years ago, I thought maybe they had changed but apparently not.
I want to register a formal complaint on the installation companies business practices. That installation tech lied to me by telling me he absolutely could not be there at the scheduled time of 1-5 and he lied again when he made the appointment for 5:45 and then called to cancel that appointment. I explained multiple times that I would need to be notified of schedule changes because I would need to rearrange my personal schedule to be there. Now my mother will be waiting until Monday for service to be established. Shame on you! I wish I could talk her into changing companies but she is afraid she will not be able to operate it since learning new things is difficult for her after her stroke.

When ordering asked for internet TV bundle. Was lead to believe that I was going to receive the bundle package. Find out after TV installation (wasn't informed that there would be two different installations needed), LOTS of calls (repeating myself) and agents later that internet is not available in my area. Tried to cancel account but they told me that I signed a contract. Informed them that no, I signed up for the bundle not just tv. Had to escalate call to the Office of the President to try to get a resolution. Agent tells me that she will have to listen to sales call and get back to me. I then informed her that I was going to call any and all investigative reporter that will ALSO look into this matter. I can't even watch On Demand without the internet.

Dish mastercard reward card expired and they won't reissue.
Complaint Rating: 100 % with 1 votes
Contact information:
Indianapolis, Indiana
United States
Mydishreward.com
I signed up for dish back in May of 2016 and I got a $100 dollars rebate master card, I put it in my wallet to use when I had an emergency not knowing that the card expires, well at the beginning of March of 2017 my husband lost his job and didn't have money to pay a bill and thought I would use it and when I called to get the balance it said 0, so I called the reward customer service line [protected] and spoke to Jaymie she said that could not re-issue my card I asked to speak to her supervisor and she also said no, I was devastated I couldn't believe that I lost 100 dollars that I desperately needed so bad. I know that I probably made an honest mistake of not noticing that the reward card expired but I thought that rewards card don't ever expire. I wish they were more understanding since I have been a good customer. I would appreciate your help and understanding to this matter to please re-issue my rewards card that I desperately need. Thanks.
Resolution statement
Dish has not even had the courtesy of emailing me or addressing my complaint in any way. It's if my complaint went to the bottom of the ocean, unfortunately I had to stay with them because I had a 2 year contract that will be up May of 2018, I will be glad to go to another company. Unless they come thru.

i could not pay my bill, so i was fielding THIRTEEN calls a day from everywhere in the country, plus emails, texts & also paper bills. i told them i could not pay my bill & was told there was no hardship way out of my contract, nor anything they could do. this went on for over a month. i finally got ONE decent rep that seemed to know what he was doing. He put me on a program they have called "PAUSE" which lasts for 9 months at a rate of $5.95 per mo. he also got me credits which wiped out my existing bill. i thought everything was taken care of. Lo & behold, the calls, texts, emails, paper bills continued, each one showing a different amount i owed. when i would speak to rep, none of them knew what was going on. then i get an email thanking me for $300 payment to break contract & they will send box for equipment. i did not authorize withdrawl from my account, nor did i break my contract. i received box, mailed equipment back & still have gotten a receipt from them. I want the $300 put back into my account, & i want something done about their backhanded, crooked business!

They refuse to give me my local news that pertain to our surroundings area instead they make us get out of state news that don't pertain to us.then I tell them about channels blacking out lots of times still have not fixed things Direct tv has guarantee us our local news and we will be switching to them. I contacted the better bussiness bureau they are investigating dish and the Attorney General is also on board.I'm going after dish network in a court action due to false advertising to hook me as a customer but refuses to give me local news but wants to sell us a antenna to get them and where we live antenna won't work.so don't buy dish I have published story in many news papers local and nation wide. My goal is to put dish out of business with their lies and deception of fake give you the channels you deserve crap.

Still negotiating with CW, so we haven't had a channel that we could get for free if we had an antenna for a few weeks now. Is it Dish or CW? Definitely Dish's fault since, since I can access CW's shows online. Also, I just noticed that if I press record during a show, I now only get the show recorded from the point that I pressed record, versus the whole show or at least the show from the point where I started tuning in to the show. Upgrade made the software sluggish. Press a button on the remote and wait 5 seconds for the guide to appear, or shows to delete. Also, Primetime only sorts in folders versus having the option to just have show listed by date. Primetime deletes after a few days, so it is easier to ‘lose' episodes.

For the past 7 days my dish tv signal is not coming. Few days back the same problem was there, complaint was lodged.The technician came changed the whole setup box, cabling and made handsome bill.The bill was paid.After few days again the same problem and complaint was lodged. Again they are asking for handsome bill and including the technician visit charges.Such poor quality of material are provided by Dish Tv, so that problem keep on repeating and they make handsome amount of bill.