I'm writing to clearly express my total dissatisfactin with the customer service experience that I have recieved with dish network. I have been with dish for over 15 years. Never missed a payment, and on 2 seperate occasions I have scheduled a technical visit for upgrades and no one showed up!!! Even after my recent experience and talking with alex operator id kkw who is supposed to be a supervisor and another manager there answer was simply that there was nothing they could do. Even after explaining how I had taken the day off work and loss wages waiting around for an installer. I wish there was a way I could sue dish for loss of wages.in fact when I threatned to leave dish alex was eager to accept my offcer to cancel my service. I can't wait until my obligation is over with dish I will be leaving and going to at&t u verse. Hopefully they will value me as a customer because clearly dish does not!
It started with customer service out and out lying to us about what channels we would receive if we signed...
I recently called Dish Network for my parents and what a HASSLE! Not one customer service rep speaks proper english there. I notice on commercials and even the website everyone speaks English, but when you call they don't understand what your talking about. I was being apologized to for trying to explain what we wanted. HELLO!! On top of it she was interrupting what I was trying to say. Saying sorry. What were they trained to only say certain words.
The second part of my complaint is my parents had dish network years ago and fulfilled their FULL commitment. Paid on time every month and at the end called to cancel. My mother was asked what they could do to keep her business. They offered her a free month to try it out one more month. She was asked to keep service for at least one more month. So my mother said ok...sure. Well, after the month she decided not to keep service and cancelled. So here it is 2 years later and my mother wants some sort of cable. I had to hang up with one woman I was talking to, because I couldn't understand her. I thought maybe I was talking to a robot. Anyway, come to find out that because 2 years ago my mom had that extra month she was supposed to be on a contract and because she didn't fulfill it would have to pay hundreds of dollars for all the equipment to get it hooked up. I now have her signed up for Direct Tv...so far so good. Everyone speaks english, way better customer service and very friendly. We shall see if anything changes over time. I suggest Dish Network hires only workers who speak english(for the US anyway) and know what they are doing. I can without a doubt say even if it wasn't for the contract problem, I would not of had my parents get DN for the customer service alone. IDIOTS!!!
I purchased dish tv in january this year and I request every one not to buy this product for your homes. From the day one I purchased I am facing very poor service, frequent tariff changes, channel changes, etc. But now from the last 4 months I am facing serious problem that audio signal of dish tv goes off and comes on after 10 or 15 minutes and it repeats again after 5 minutes. Inspite of I gave complaint to the company customer care, there is no solution. I feel that I have been cheated by buying dish tv connection for my home. I am available on mobile no. [protected]. I request respective company should take immediate action to correct my problem.
- g n bhaskar
i ordered dish network in july and i ad to pay processing fee of $59.99 and was told once that was paid i would get a certificate from premier choice for my rewards. the processing fee was paid in august and i called dish several times in august, september and october regarding my certificate that was suppose to come in the mail. each time i spoke to different represetnatative and was informed the information was put in the mail. however when i called premier choice they have not information on my order. i would like someone to respond to my inquiry and i would like the certificate tha i was promised.
I have been a dish tv subscriber since the last 5 years. I have 2 connections-parent and child. While I have not had a sinle proble to date with the parent connection, there always seem to be some or the other problem with the child connection.
I have the child connection since the past 1.5 yrs. The current problem is, I am not getting dish tv signals since the past 1.5 months. A technician came and checked everything, took rs.170 as service charges. This technician was from av solutions, bangalore, a dealer of dish tv supposedly. I watched tv for a day and again the same problem with the message"contact dish tv". I contacted the dealer again, av solutions a number of times, even personally went to their office to sort out my problem. Till today, no technician has turned up and my connection is lying waste since 1.5 months. I have even contacted your call centre but to no avail. I am put on hold for long hours with no solution.
I am terribly exhausted and frustrated with my experience. Pls give me a solution to my problem. I want to lodge a complaint against the dealer av solutions.
Earlier (Last year) the recharge amount taken from me was not paid by them to dish tv. I started getting reminders from dish tv for non payment. Finally when I contacted the dealer, he said he would pay online immediately. I even registered a complaint against them with your call centre but was of no use. Av solutions is tarnishing the image of dish tv.
A debt collection agency calling from [protected] has been calling my parents house asking for me. I have not used this phone number at my parent's house in 10 years. I finally called them back and they told me that I owed an amount of $1, 157.90 for an unpaid Dish Network service from March of 2007 to June of 2008. They told me that the account was under a different person's name but it was my SS. The also gave me an address of service which I googled. This address is actually a local coffee stand, not a residence. I told them I believed this to be identity theft because I have never had Dish Network. They were very rude about it and suggested that I pay by credit card over the phone. They also had the nerve to suggest that I had an ex boyfriend or an old friend that I must have set up service for and then forgot about. I have contacted my local police and also put a fraud alert on my credit. I also checked my credit report and it is fine. Is there anything else that anyone out there would suggest?
I ordered Dish Network and it was installed about 2 weeks later, which was about what I had expected and the system worked OK for about 30 days or so. Shortly after that I began to have problems with The caller ID and didn't think too much about it until I started having additional problems with the signal being lost for no reason. I called dish network to complain and they informed me they would send a rep. to take care of the problem which they did. The problem is that I was never informed that I would be charged $29.00 for keeping their equipment functioning. after calling to complain about the charge I was bascially told they would not adjust the charge.
These people are complete rip offs. They claim everything is free the representative told me there was going to be a flash charge to my credit card of about 79.99 which would fall off in a couple of days just to make sure my credit card was active so dish network could charge my card every month. Well it never dropped off and when i disputed it they claimed that it was suppose to stay on and that I knew it even though I stressed on the phone with them to make sure it would not be there. They also did the same thing to my father around the same time. They are a complete rip off and Dish Network knows it and refuses to do anything about it.
My name is Swamy from Dubai and my dish tv id no. is 015 [protected]-4 I've made a payment over the 1 week had past away but still my dish tv is not activated if u have received the payment then y dish tv is not activating i want to know the problem please mail me asap my mail id is "[protected]@gmail.com.
On August 21, 2009 we attempted to close out the Dish service for my deceased mother and father-in-law. We called and talked to Lauren ZHT who gave us a FAx number for sending a death certificate. We tried the number and could not successfully fax the document as their number was not receiving, so we called back and were told to mail it, which we did. They also sent us one pre-paid shipping box for two of their four satellite receivers. We called on approx. Sept 4th to request a second prepaid box for the other two receivers and were told they did not close our account as they had no record of a death certificate on file.
At this point my wife chose to challenge "the system" as we had sent one, and noted that no other utility required a death certificate. She was passed around to three other "customer service reps" all chanting "send a death certificate". We then faxed a copy on September 4th, and were successful, and have a receipt that it was received at dish. I then sent an e-mail to the customer assistance available through their website and asked for confirmation they had received it and asked for a second pre-paid shipping box so we could return the receivers. the following is a copy-and paste of the exact communications:
Sent by me: Friday, September 04, 2009 4:17 PM: "I previously attempted to fax and subsequently mailed a notice to inform you of the death of my father-in-law -----and my mother-in-law ----, who have an account with Dish Network. I
previously sent a copy of Both [their] Death certificates. We received one box for returning boxes/and remotes which is insufficient as there are 4 boxes and 4 remotes. My wife called Dish on September 4, 2009 to request an additional box and the (very unhelpful) person demanded another copy of the death certificates. ... Your staff was very insensitive as this involves the death of our parents. We only want to return the equipment! She was passed around to three people who all said the same thing. Not helpful. My wife was in tears and had to hang up. AGAIN Please close out the following account...
Response from Dish: Friday, September 04, 2009 11:14 PM. Dear -----, Thank you for your email. We understand your concern. Please try to use another fax machine to fax the death certificate. Vanessa S. G5W
Sent by me: Tuesday, September 08, 2009 12:16 PM. It turns out that the problem was with your fax machine. I was able to get one through last week, with a copy of the death certificate attached. Please do not ask for a third copy. Please close account ------- and send me another pre-paid box for the other two boxes and remotes.
From Dish: Friday, September 04, 2009 11:14 PM. Dear ----, Thank you for your email. We do apologize for any inconvenience. Our records show that we have not received the death certificate yet. Vanessa S. G5W
From me: Thank you for your help, Attached to this e-mail is a 3rd copy of the death certificate. One was mailed on [protected] following our initial phone call on August 24th, one was successfully faxed to you on 9-4-2009, and now this one. Please close account # ------ effective August 24, the date of our first request.
From Dish: Dear ----, Thank you for your email. Please fax the death certificate to the fax number that was given to you. We do not have the access to forward this document to the other department. Vanessa S. G5W
My e-mail: Sunday, September 13, 2009 10:55 PM: Why do you exist if you cannot help solve this problem? Tomorrow I will send a FOURTH copy of my parents death certificate to you. I have previously faxed it. Please help me. You are now in possession of the copy I attached to my email. Please simply call your counterparts and tell them you have it.
From Dish: Dear Mr. Pike, Thank you for your email. We understand your frustration and we do apologize for any inconvenience. You will need to send the death certificate to the correct department.
I then faxed a fourth copy of the death certificates to the "correct department" and again received a proof of receipt of my fax. I the phone customer service to verify they received it. They could not do that as the fax number is in a facility far from customer support. This time I was able to discuss the situation at length as I finally found someone willing to take ownership of the problem. She had knowledge that the legal department was backed up 30 days in recording death certificates and powers of attorney, etc. She assured me that if I successfully faxed the documents it would be resolved within a couple more weeks. She then assured me that our initial call of August 21 had been recorded in their records and the estate would receive no more charges.
This was after three weeks of very stressful and inarguably disrespectful communications to a family still in mourning, that simply wanted to close out an account. This should never happen.
I have requested several times acknowledgement of receipt of the death certificates and have received none-to-date. The battle continues. If I can believe the one knowledgeable rep. it will self resolve after a few weeks, but I will believe it when I see it.
When I originally placed my order through Dish Network I was under the impression that Dish was who I placed my order through. I called 888/825-2557 to place my order. It was not disclosed to me that I was also signing a 3rd party contract. When the installation took place, the technician affixed the Dish to the exterior of the building. The association sent me a notice saying that the Dish was not allowed to be affixed to the building and that it had to be removed. The HOA charged me for the repair and for taking the Dish down. They also charged for the technician drilling through the wall of the building into the unit to get a cable through. They left me without T.V and the equipment on my patio for several days. I contacted Dish directly and they sent a rep to my unit. Again I was not aware of I Satellite at this time either. The technician tried to install the Dish on a pole on my balcony but unfortunately there are trees that are blocking the signal. He also indicated that is was not correct for the technician to drill through the walls into the unit and that he should have used the areas already constructed for cable installation . As a result I am not able to have Dish or any other satellite service installed at my residence. Up until this problem here I was receiving satisfactory service from Dish and I would still have an account with Dish if I was able.
I understand that the charge now damaging my credit in the amount of $500.00 is resulting from the installation that took place in December 2008. I have spoken with several people in the corporate office of Dish who unfortunately have turned out to not only be unable to assist me, but frankly don’t seem to care about the third party contractors they are using either. Each person I speak to is rude and hangs up the phone on me and just wants nothing to do with helping a customer in this situation. However, I did learn that their policy is this: If a customer lands in the hands of a third party then they say the customer is responsible but if you call Dish directly and they hire a sub contractor themselves then the customer is not liable to pay this installation. I learned that my call was routed to ISattelite because of the time of day in which I called . I find this to be deceiving to the customer as well as to the independent contractor like I satellite. I understand that work was performed and I agree that I Satellite deserves payment for their work. However, they are still paid by Dish for installation and if the work is done, then Dish should be held liable for sending payment to I Satellite. The customer should not held liable. It is not fair that Dish would pay I Satellite if I called them directly but they refuse to pay if somehow I am contracted with I Satellite. I have no document in writing that shows I entered into a contract with ISatellite and if there is one please send me a copy of what I signed. I have been under the impression since I called from a Dish TV commercial that I was contacting Dish. Obviously this was not the case.
I understand a circumstance if I simply did not want to continue my service with Dish. But I did try my best and exhaust my ability to try and keep my account with Dish. Although I prefer to have the service I am not able to. I have even referred 4 clients to Dish Network. I am requesting that you please void this outstanding charge and remove this derogatory account from my credit report.
I was a supervisor there and was fired because of performance when my team was doing better than allot of...
In my mailbox arrived an ad from DishNetWork that was disgusting and offensive. I would have been embarrassed for my husband to have found this ad in the mailbox!!
A 'peek hole' square on the front showing a lady in her panties with a 'teaser' of pull here...to reveal the lady in a provocative position with her bra showing!! This type of advertising would never suggest a reputable company to a decent consumer!! I don't ever plan on using your services for any of my internet service needs!!
I can't believe that Dish network is allowed to rip off people on a daily basis and nothing is done about it. I have tried to email Dish Network CEO, but unable to locate his exact email address. I have been a customer of Dish Network for 5 years, I recently wanted to upgrade and was hit with all these upgrade charges. The first time I asked to talk to a supervisor and he was aware of what he could do. I was put off by the fact that as a 5 year customer I had to pay for upgrades.
When Dish is advertising for new customers free, I felt I was being jerked around. I discussed with my wife and realized I was asking for too much. I had to call on my cell phone to get into the Dish Network system. I ended up talking to another supervisor. I realize that the supervisors are allowed so much power to do things, but the 2nd Supervisor reminded me of the old time car salesman. The first supervisor I talked to was understanding, I did not get his name, but had to work by his guidelines and I understand that now. By the way the 2nd supervisor acted, I wonder how long Dish Network will remain number 1 most satisfaction. Most companies today realize that to retain customers you have to have customer satisfaction. Well that is not what I felt. After today, I felt like it was take it or leave it. I guess I will be leaving Dish Network. I feel you should know this and not let new customer numbers deceive you. To stay number 1, Dish network should try and work with the customers that made them number 1.
DishNetwork service story: Last June I wanted to switch from TimeWarnerCable due to their shortage of HD...
Turbo HD Silver packaged was advertised to contain all the HD channels associated with the Silver and Gold classic packages, but it contained less.
We've been with Dish Network for a few years now and recently signed up for the Turbo HD Silver Plan. During the past week, we noticed that Nickelodeon, one of our 3-year-old's favorites, was missing. This morning I hit up Dish Network's Live Help function on their website. The rep told me that Nickelodeon, along with 4 other channels I definitely had (Fox News, MSNBC, MTV, and VH1) were not part of the Turbo HD Silver package and never were.
When we went with Turbo HD, it was sold as every channel with an HD equivalent in the Gold and Silver packages, which held true until this past week/weekend. The rep said that was not the case and that adding on HD to a regular Gold or Silver packages actually gave you more HD channels than getting an all HD package. I asked the rep for a complete Turbo HD channel lineup, which he conveniently could not find on the website, so he manually typed a list, which I noticed also left out FX. When I let him know I had watched FX as of yesterday, he recanted and said he left that one out accidentally, but the others are definitely not now, nor ever were part of the package. He insisted MSNBC wasn't part of the package even though it's on my television even now.
When I brought up the fact that he had channels listed here (New England Sports Network) that I had never heard of, he recanted again and said he had might have missed some of the regional sports networks. He had no explanation for the missing Turbo HD channel lineup, so I had to basically take his word that it was never part of the package. It seems to me they're just making things up as they go along and arbitrarily taking channels away. The fact that there is no Turbo HD collateral on the website anymore makes me believe that they're trying to sweep it quietly under the rug.
Frankly, I just want my kid's channel back, but if they can't provide that, I want the Silver package with HD for the Turbo HD Price for the 15 month remainder of my contract or I want to be rid of my contract without the $160 penalty.
May 5, 2008 the installer came out to install my service, he installed two new satellite receivers. He ran the coaxial cable just under where the mobile home rests on the foundation forming a “gutter” just about the entire west side of my home. With the “bellow shape” of the cable, this was perfect for the rainwater to redirect under my home right into the particle board of my floors and seeping and rotting out my walls and floors over the coerce of one year. The flooring slowly absorbed the water, rotting the floor until the rainy season of 2009 where the boards could not absorb any more and over flowed onto the top of my wooden flooring.
On July 22, 2009 I noticed the floor sagging and pulled up my wood flooring, saw for the first time wood rot, and mold; on the West Side of my home, the rot stopped ¾ of the way down the home. I immediately removed the rotted board, placed plywood over the damaged floor, called my insurance company, July 23, 2009 and filed a claim, Citizens Insurance Company. The operator asked me when the damage accorded, and I answered, most likely during the rains we had earlier this month, however, I noticed the damage on July 22nd and started to “midrate” the damage with temporary repairs. The inspector came out, Monday, July 27 and confirmed to me “It seems the damage may have been caused by the faulty cable installation. He told me the adjuster would be contacting me next week to discuss my claim. 911 Restoration confirmed that to me today with evidence that the moisture stopped just beyond the drill marks from the Dish Network installation.
I also noticed, black spawns of mold growing in my walls and on the structure beams under my floor. On Tuesday, June 28, 2009, I took samples to Advanced Scientific Laboratories for analysis. They confirmed with me yesterday, in a lab report that I have four types of mold/ fungus growing in my home; Heavy numbers of Aspergillus/Penicillium sp, Heavy numbers of Chaetomium sp, Heavy numbers of Miscellaneous/ Unidentified and Heavy numbers of Trichoderma sp. At least two types are very harmful to humans.
My doctor confirmed to me that I was having a allergic reaction on July 10, 2009 in my sinus. Now that I have learned that, I have a “toxic” mold/ fungus growing in my home that is contributing to allergies and discomfort I am quite concerned for my health in addition to the structure of my home.
Additional Personal Injury, on June 8, 2009 we had a rain storm and I was in my bedroom laying on my bed I got up to walk into the kitchen and slipped on a puddle of water on the floor. This puddle was along the west side of my home jamming my foot, in a full stride, into the pantry wall breaking my toe. The next morning I went to my doctor with severe pain in my foot, my doctor, x-ray-ed my foot and determined I had a broken toe and was to ordered crutches and to wear an orthopedic shoe for six weeks. I now realized, for the first time, my slipping and breaking my toe in June is related to the Dish Network installation. In addition to breaking my toe, this faulty insulation rotted out my floors, and seeped into my wall, structurally compromised the integrity of my dwelling.
I have rotted wood, Toxic Mold/ Fungus testing, Slip and fall accident, doctors appointments and medicines and damage to my home and structure. My immediate concern is for my health and safety in my home.
After having Dish Network installed in our home for around two weeks and as we were downstairs the box in the upstairs bedroom caught fire. If we were not at home we more than likely lost evewrything we had. My wife and I both got minor burns to our hands as we unhooked it
i took it to the garage (which the door was open) and dumped the cats water and litter box on it to put it out. It not only burned our tv but other items as well as the smell removal and cleanong came in at around $2500 which Dish has refused to pay because they say some forgien object was in the box. Nothing could have been setting ontop of the box because there was an alarm clock there, we do have animals but none in that area or not enought ime from installation for any builtup of any kind. After Disn people came out it was noticed the installtion lacked a whole lot, wire laying inthe side yard, tools, including post hole digger, hammer, pliers, wrenchs and a half bag of concrete. But they contine to say nothing was their faulf. WATCH OUT!
Offered a special of 200 hd channels, cinemax for 1 year for 1 penny, 5 HBO channels, FREE local channels for...