DISH Network

I just switched to Dish. Have been billed for 3 PPV items not ordered, and customer service is not able to help. Have filed a dispute with credit card company for the first one for 44.99 and in progress, but the second two are now on my bill for March 2023.

Items not ordered: WWE 44.99/WWE 44.99/Can't Stand It/Hde8 5.99.

Waited on hold for 1 hour to speak to customer service and they were unable to address the issue. Very poor customer service.

After 5 days of being on hold for 2 plus hours and getting the same run around about starting a ticket or getting cut off after the wait only to try again, only wanting to activate a wally with a tailgater that was in rest from last November. Working on a generator in the middle of nowhere the only replay to that is run it 24/7 until it gets zapped. After 5 days going on 6, this is totally unacceptable. Dish is in a complete failure as far as customer service and help is in the tank. If this is the new customer service and dish service your listing more than respect. It's chutzpah your driving away, and I've been a dedicated subscriber since the 1090's.

Totally disgusted

I had my DISH installed on 2/19/2023 and that evening we could not watch TV without interference. My wife watch TV in one room and I in another. When either of us changed channels the other set did the same. We could not use the remote to do what we wanted. On 2/22/2023 we tried to contact DISH to cancel but could not reach anyone via phone, email or internet. We tried everyday and got the same answer; no customer service is available, we've been breached. My credit card was charged because I was on auto pay and I want those charges removed, my TV dish moved, and service canceled. Please help me.

I have been a dish customer for several years and now, I have no service because I cannot access my account to pay my bill. I have been trying to reach a customer service agent for the past 5 hours to correct the issue. I keep getting the same lame excuse about higher call volume than usual! I should be able to get in touch with a real human and as much as I pay for the service, it makes me want to just cut all ties with them. It is a crying shame that no one can answer the phone to help a customer! I have never had such poor customer service!

This is sad!I have been a dish customer for awhile,and this is a first!Did not recieve a bill in a month,tried to get online that is down,Called the number waited almost two hours for someone to pickup,and when they did they could not help me on why my TV was off. They can only transfer me to customer service,but wanted to know my name before they did. I happend to look at my email and the bill popsup. This is a travesty!Now you want to charge me late fees,NOT GOING TO PAY IT! I pay my bill every month on time,now you have a problem, want to over charge.Cant get through to your customer service,or online.Get you act together dish,I don't have a problem looking for another carrier!

I have been unable to pay my bill through normal processes due to a system outage. I can understand that. I am unable to log in to the online portal for assistance as I need my account number which I can only get from my paper bill, I have paperless billing. I called customer service today (3/10/23) and waited on hold for 2 hours and 9 minutes. When I finally reached someone, they couldn't use my credit card to pay the bill. I had to find an alternative way to pay my bill because the rep was unable to process an American Express card properly. Once I provided alternative payments, the service was restored... Kind of. My PPV channels / events (premium sporting packages) were not restored. I called in again and was only on hold for about 20 minutes. The person that I spoke to this time apologized, acknowledged the problem and then stated they couldn't help me but would transfer me to a team that could, their hold time was on 10 minutes.

Next thing I know I am on hold for another 1 hour and 19 minutes. When Abigail (operator ID 3LX) answers my call, she confirms my identity (thank you), then tells me she can't help me. Is rude, speaks over me trying to ask her questions, tells me that she is too busy and doesn't have access to help. I specifically ask what she can do and she states she can accept payments and set up PPV events, but she cant restore mine and needs to help other customers. I pointed out that she actually had not helped me at all and I in fact had waiting on hold for nearly 4 hours today, surely I have earned my chance to speak to someone in the organization, so I asked for an escalation to her manager, she said "Sorry, I am the last line, I can't help you, call back when our systems are fixed". I asked if she was going to credit me for not having a service I have already paid for, she told me again, that it was MY RESPONSIBILITY to call back when YOUR problem is fixed. Abigail confirmed I paid for a service I am not getting, I sat on hold for 4 hours, I got no help, no resolution, no compensation on my bill, and told me to log in online which I already explained to her I could not do and she acknowledged I wouldnt be able to do until their system is fixed. I then asked if she could give me my account number, since I couldn't retrieve it online, and she simply said "no, how else can I help you?"

I followed up by asking her what in fact she could do, she said "I can accept payments". Why even offer to help me with anything else if you literally are of ZERO help? This is one of the single worst customer experience situations I have ever experienced. Putting the honus and burden on the customer, confirming your system is broken, being rude to customers in your delivery, not being willing to help with any of their concerns, not offer to get them help elsewhere, not transferring me to someone who could help, not getting the service fixed. 1000% disaster.

Here's my complaint. dish gets hacked 2 weeks ago including ALL customers private information on which dish is trying to hide under the rug while they try to take control of their system again. In the meantime all dish customer are SOL if they want more info as to how much personal damage this hack is going to do to customers. Unfortunately I'm contacting my lawyers for more info about a class action against dish and the lack of info they're giving out about how severe this hack has taken all dish customers private info. After being on hold today for 2fn hours I finally spoke with a representative who barely spoke English had no answers for my issues and 0 compensation offered. THIS IS A PROBLEM!

Renville Health Services in Renville MN has a cable contract for seniors in a nursing home and assisted living. Dish dropped CBS, ABC, CW, TBS, FOX, NBC, CMT, TBN without warning. No return calls or emails to resolve the issues have been received. We are actively looking for a different cable provider. Please call me back at [protected]; Casie Knoshal, Administrator.

I contacted Dish customer service on January 17, 2023. It was suggested I purchase the RCA antenna Dish carries and was told that if it did not resolve my issue, I had 30 days to return it for a full refund of $92.86. A Dish technician come to our home to install and it did not resolve my issue. I terminated my Dish service that day and contacted Dish regarding my refund. I returned the antenna on January 18, 2023, but have not yet received my refund. The authorization number associated with this transaction is #773026. I have tried contacting Dish but get the recorded message that you're having technical issues and then the line is disconnected.

We were unable to use our free movie last month because of your shutdown! We tried our acct and called with no avail! We also have a free one this month and I called customer service today which they finally answered! They said there were no free movies on my acct! They also refused to let me speak to a supervisor about my complaint! We have been with Dish for over 15 yrs and that is the kind of respect we get as a valued customer? What kind of [censored] is that! We are at this point not event sure if we are going to keep this acct with Dish or move on and get an acct with Direct-TV! We have made many payments to Dish and not been late or disconnected at any time, wo we feel you have as a company dropped the ball in our behalf! We expect a phone call back from a supervisor, I'm not playing this cat and mouse game with you guys much longer!

for a couple of months now we have had no access to local Fox channel 23. This is the channel that recently covered the Super Bowl And some Creighton basketball games and soon will broadcast the Masters golf tournament., I understand this channel is with KBSI and you are negotiating your price. In the meantime you are paying them nothing and there has been no reduction in my bill. W H Y !

I called in to get tech support for my remote and the guy on the phone indicated to me that all DISH customers were being transferred to DIRECTV and the local channels were not allowed anymore. All I wanted was assistance with the remote and I have NOT heard of this before, yet I keep getting promotional ads via mail. not sure what is going on, but this is not acceptable.

I have had continuous problems with receiving TV service through Dish. Two weeks ago I had the Dish Network technician at my home for over 6 hours and still no consistent service. I cannot reach Customer Service not can I sign into my account. However, my bank continues to be withdrawn for the monthly Dish amount of $160 per month. This is unethical practice. All I am asking for is a resolution for the problem and for correct and operable equipment to be installed. Dish indicates they had a breach, but assured all services are not functional and uninterrupted. NOT TRUE. How can this be resolved?

I ordered DISH TV service the week of 02//13/2023. A installer came to install 02/17/2023. He did not complete installation due to download problems for Hopper Plus. During the weekend, I watched the DISH network and found several of my favorite channels missing. I checked the "Channel Lineup" I purchased and they were included. On Monday, 02/20/2023, I contacted DISH supervisor Nick at [protected] and explained that I would like installation to be completed and that I found other issues (i.e. missing channels). The DISH tech came Tuesday 02/21/2023 to complete installation and I explained about the missing channels. Apparently DISH is "in negotiations" and they are unavailable. This was NEVER told to me when I agreed to DISH service. Since your service was inaccurately sold to me with "lies of omission" I told the DISH tech I wanted to terminate service immediately. After talking to someone in you network that could do this they explained that a review of my circumstances would be complete in 48 to 72 hours and I would be contacted then. Again I was lied to, no one called. I have been trying to contact someone in the DISH network since Monday 02/27/2023 and your web page and numbers are not working.

I have been dealing with this for over a year now. They are charging me over $600 for some VERY OLD and faulty equipment that I already returned! They called me months after I returned it saying that I had not returned it yet. I provided them with the tracking information and they apologized and let me know that this issue had been resolved. Then several month later I got a call from a collection agency saying that I still owed this. I told her what had happened and she said that she would put it in as a dispute. Now all the sudden (again several more months later) I just got a negative hit on my credit report as a collection from Valor Intellegent Processing, the # on the credit report for them is incorrect as it reports to their "toll road" division, but I googled and found the correct number and gave them the info, same thing they will put it into a dispute but at this point of time I no longer have the tracking info. After Dish apologized and told me this was taken care of, I got rid of it. I'm not sure where to go from here but this needs to be removed off my credit report IMMEDIATELY until they figure it out!

I order Dish TV on the first week of Feburary 2023. On Friday 02/24/2023 my TV reception was lost. I tried everything to get it started. I had call every number I could find to talked to someone 6 different numbers. It;'s been 4 days and I can not get in touch with anyone. The recording just says Dish is having some problems and it should not disrupt my TV however it has I have disconnected the hopper I have restarted the TV a number of times, I have disconected it several times. and it's says to call [protected] only a recoding. I called [protected], [protected], [protected], [protected], [protected] no one answers only recording. I need to talk to someone immeditaely or you can come out and pick up your equiptment. I don't care about that 2 year contract. Your not giving me proper service. I should have been able to talk to someone on Friday the first day I had trouble. Call me at [protected]. My address is 15921 Aberdeen Dr Lockport. Send me someone to fix the problem. I'm not going to wait very long.

Pay for the whole amount on my bill when you block my fox and could not see the Oregon bowl game and yesterday the Super Bowl game. The contract was for the local channels including fox as a package contract and should not been able to steal patrons money breaking your own contract another big business screws their patrons and can get away with and not lowering the bill for not compliance of contract and this has not been the first time you done this. There should be a great penalty for this fraudulent act.

Disney has become the most dangerous, woke-infected, sickest and most perverted, Hate-America Terrorist company in America... All their channels need to be dropped as quickly and as completely as is possible!

The following are the channels that are owned by Disney that need to be DROPPED
21st Century Fox
National Geographic
FX
ABCFreeform
ESPN
A&E,
Lifetime
History Channel
Among many !

I've decided to try DISH Network on my TV on August 16, 2021. After one day of installation, on the 17th, I decided to cancel my service with Dish because when I ordered, Dish's representative did not tell me the truth. After Dish was installed, I discovered that it was totally different from what I was told on the telephone. My television wasn't working, and I realized that every day they must update their service, so I can't use my television. So, what's the point of having Dish if we can't watch or record programs when they do their daily upgrade. I have received a bill asking me to pay $405 in August and in September an additional $480. I called six times on the 17 to cancel my account. Customer Service refused to cancel my account, claiming they were going to give me a better deal. I called 18 times on the 18th, and I rescinded the service again. They refused to cancel it telling me they were going to serve me better. I was calling until I found somebody who agreed to cancel the service. After 18 calls on the 18th, I have someone who accepts to cancel my service. I have no job. Their company misuses its authority and exploits people. Enough is enough. Their company is dishonest.

They said I had 30 days to call it off. Their services are not working, and they are charging people for money. I was with Spectrum, and Dish was going to charge me more money for the Internet as it was a package. Unbelievable! I am making a complaint against DISH Network and principally their attorney, collection agency name Forrest Hardy, Cobb Law Firm, located 301 Beacon Parkway West, Suite 100, Birmingham, AL 35209.

This attorney keeps harassing me, sending me mail after mail. Almost two years after canceling my account at Dish, I received a letter from their lawyer from a collection office, telling me to pay them off. I told him my account was cancelled and that I didn't owe them anything. I told him I talked to a lady in the corporate office, and she told me I didn't owe anything. But Dish is a major corporation, so from agent to agent, they're not on the same page. Hard to deal with corporations and big corporations. I returned the material immediately. They never come back to pick up their satellite after many attempts to ask them to do so.

why arent we able to choose our own networks if i am paying for 150 channels than that is what i would like to watch. we dont watch NFL,NHL,NBA,MLB. we only watch the Golf channel. it seems we are paying for everyone else to watch those channels. Also we dont watch Spaish channels or any other non english channels. tired of trying to find channels to watch something that isnt old.