DISH Network
reviews and complaints

We have been without a local Fox station for about two months. Negotiations must by now be at a standstill!

Therefore, I am now seeking other services because of your inability to negotiate and as I see it your breach of contract on this matter.

Someone is not seeking a result/not doing due diligence!

I hope you all can resolve this matter before I return your equipment!

The clock is ticking!

I started with Dish as a CSR December 2nd 2019. Everything sounded great, they talk a big game, but aren't worth the years one potentially accepts everything. They change up on a weekly basis it seems. I say this because I worked for Dish for over two years having never been written up. With new rules, new statements we were supposed to say, new coaches constantly, continously losing channels that were promised to customers, these just to name a few, yet I finished my last year number one in stats in my management group. My coach and her manager did praise my accomplishments on how I ended the year of 2021. Anyone that's worked for Dish knows that every two months, sometimes even sooner you are switched to another coach and sometimes a whole new team all together. This became very old real fast. As you start to fall into the routine of what your current coach expects such as tuned into to you potentials, to what they expect you to notify them of, you're switched to a whole new person and start at ground zero all over again. Two months before I was terminated I was switched to a coach that no matter what I did, I couldn't do anything right. My tuned into you suggestions was used as a beat you up for what she felt you should have done better, when 2plus years prior, they were continually chosen as my coaches team as one to send on to the next tier of boses. I won company wide at least twice a year on my calls. However nothing would please this new coach. I believe she was given me to find a reason to get rid of me. Because never had I ever been nitpicked like she was doing on every single level. My son had COVID, I had COVID, and my son was in the hospital for over a month. I took the time I needed, called in every shift like they required, even though I had already reported what was happening. And when I returned, my son had ongoing lung issues. He turned 15 in the hospital, so of course I was still taking him to follow-up appointments and therapy to try to get his lungs functioning properly again. I was hired on as part time flex, and before my son got sick I worked at least 35 hours a week, a lot of times more. Well when he became sick and I had to cut my hours back to part time flex as I was hired as, my volume went down as well as my stats because I wasn't taking as many calls. This new coach of mine constantly fussed about my volume, fussed about what she thought was negative customer impacts because I didn't explain something exactly as she would have to a customer, yet every single customer I had from day one till last day that only dealt with me that I didn't have to transfer I got nothing but raving reviews on my customer service ratings and surveys. I never ever had one single complaint on me by a customer. Well, I would look for ways to save the customer money, I spent a little extra time making sure my customers were 100% satisfied when we hung up. However about 6 weeks before I was terminated my new coach that hated me told me during my regular coaching that I offered a discount that flows (a system they use) didn't tell me to offer. She brought up two occasions on the matter. She then pulled in another coach and had me sign ONE write up on negative customer impact. Which if I saved the customer money I honestly didn't see how that was a NCI, a negative company impact perhaps if you want to look at waiving a $50 dollar custom work order fee for a customer that had Dish protect for 10 per month and was told it covers technician visits also. I was supposed to tell them the tech visits are $95 dollars, custom work order is $50, so I saved them 95 since they pay 10 a month for Dish protection but they still owe 50. So she wrote me up one time on two incidents that were identical. I made sure that I didn't do that again. Even if they got mad at me, my hands were tied, I needed my job and this is the way it is, apologetic but unwavering. Well a month and half later, I get pulled out of my regular shift and am informed that I waived a work order expense unfairly. Said I had already been written up twice for doing that and played the call for me. In this situation I had a customer call to set up a technician to FINISH her install on a move. Well, because the tech had already gone to her house she didn't qualify for another move work order. But one of her TVs had gotten busted during her move which she didn't know until the tech was there trying to hook her up. She said the tech told her it's no big deal, when she got the new TV to call and we'll set everything up for him to come back out, she even said he said it's no charge and fall's under her move deal she previously had. This was one day in between when he was there and she called back to reschedule. But because the work order had been closed out, I had to do a new one. But wasn't able to do it as a move. So I did waive the $95 tech fee as well as the $50 custom work order fee and notated the account as to why I did this. That the cx as well as myself felt this fell under her move work order from the day before that I couldn't reopen. Well, apparently Dish didn't think so. So after I explained to my coach what happened, I thought for sure they'd see it the same way, anyway I was told it was up to Quality assurance as to what they wanted to do about it. So I was told to continue working, we'd meet on Monday during my coaching to discuss whatever action they deemed fit. I had to go from Wednesday to Monday nervously waiting on the verdict. During this time my coach informed me she was moving to a different department, that I'd have a new coach blah blah. So I'm like okay, this isn't cool since I'm under the fire with my current coach. Anyway orginally they had me scheduled first thing Monday morning in a mandatory meeting for 15 minutes. Come Monday they had removed that, didn't show anything other than my normal schedule. I worked that morning, went to lunch, when I signed back in after lunch my new coach had a message for me to go into coaching aux instead of taking a call so we could discuss the negative customer impact. I said okay. So I got into this video meeting with him and a sit in coach that was only to be a witness. And he informed me that because the previous coach had written me up twice for the same thing and now this third time that quality assurance determines that I am to be terminated. I was like wait I wasn't written up twice, I was written up once and this is my 2nd write up in nearly 3 years of employment with Dish. That was irrelevant, I was told, and I quote "I'm sure you're a awesome employee and will do a fantastic job for the company you work for, however that company won't be Dish Network, now or ever. Good luck, have a nice life, Dish will be in touch with instructions for shipping your tower back and any other Dish equipment you were assigned during your short employment with Dish. Sign out of everything and log out just as you would at the end of your shift." I thought that was pretty heartless when honestly

1) I was helping Dish keep a customer that what needed doing should have been extended instead of closed out

2) having me work a half a day before termination when they knew before my shift started that they were terminating me

3) claiming three write ups when that was the 2nd

4) the pure ugliness shown to me with what was said to me and how it was said

5) That they could even call it a negative customer impact when I was helping the customer.

6) that nearly three years of only positive customer surveys weren't even taken into consideration much less my detection to the company and hard work I invested.

7) one week later they cut all part time flex people down to 4 hours a week until further notice according to a employee still there.

They were looking for a way to get rid of part time flex so they would only have preferred scheduling working, in other words they wanted to have control over hours, shifts, everything instead of what they hired me as which was part time flex, meaning I had a select number of hours I had to work, however I had the flexibility to schedule those hours based on when hours were showing available instead of them just scheduling whenever. I feel like Dish did me very wrong and I would never ever suggest anyone work for this company whom can't even keep their stations they promise, and lie to get rid of employees that doesn't fit into "give up your life for Dish and we'll promote you to coach or GET. Dish cares absolutely nothing about their employees nor do they care about their customers. Sure they pretend to, claim to, yet the actions speak much louder than their words.

Waisted nearly three years on a company that could care Iess.

I hope a better outcome for others, however I just don't see it happening with Dish unless you are in their little click they have going on and repeat verbatim like a computer every single thing they want you to say. In other words lie to customers and other employees alike.

I still want to know about a solution for me tv channel satellite tv i, as this I have paying money, without, refund I like to watch twilight zone, and alfred hitchcock, and it's now automatically, shut of contract services from dish, cause, this is beyond the consumers' control, for anyone to watch this chanel, and benefits, none.

This has recently happened, I watch these programs, while there is a contract, something, and this is the only explanation, that I have got.

I am wondering why such a issue?

What is concerning this problem for you as dish providers, and channels, cant figure, and what is the problem for this contract resolution, and is this just to have different shows, on this channel or is this just a matter, of a solution, of coming with a different time schedule, for shows, and when they should allow the programming.

Have been a customer of theirs for more than 20 years and still have the receiver that I originally got, was not offered a update to newer one , can only record one show or whatever at a time and to top it off they have dropped Fox local channel and now it is Christmas Day and there is not one single football game on tv today and hasn’t been, had to turn on radio to know what was going on. Seriously considering switching networks as Fox is lousy now.

Last Spring, I contacted Dish to move the dish from point A to point B as we were undergoing construction and it was in the way. They said they would at the hefty cost of $150. Said I would cancel the service before paying that and paying it again to be reset once construction was over. So, I did cancel that account. I was then transferred to another person and we discussed the Dish Anywhere app as we had an account at our camp. He said we can certainly do that so we scheduled an appt. for March 11. Then made the 5 hour trip, met with the tech and he installed a new dish as he said this one was too old. He installed the Hopper and showed us how to use it and explained how to connect to Dish Anywhere when we got home. Said the icon would appear on the Amazon Firestick homepage as that is what we were using at home for tv. Everything was going fine until I received a bill for the cancelled home account to the tune of 66.85. Never received email notification that this account was active, just a bill. So I called and called and called, only to be put on hold forever. When I finally did talk to someone, they could not explain how this account had been activated, only that it was towards the end of August. Told them no one authorized it and how could it connect since we did not have a satellite dish on our home nor anywhere on the property, that the account had been cancelled in the Spring and that Dish told us they did not want anything sent back as it was too old, so we disposed of it. This went on and on with several calls on my part and after each call, received an email from dish asking how the call went. Doubt they even read those notes as I explained what was going on after each call and nothing was ever resolved. I then got a second bill for 76.85 and I called again saying this is bs and how can I be charged for an account that is not open and how can it be connected. The last person I spoke said they would close the account and partly forgive some some of the bill - say what - I do not owe this! Anyway, I turned on dish and what was being disconnected was the dish anywhere app from camp, so I explained this and she saw this was the case and reconnected that account. Then I got another bill for 37.47 and a disconnect notice of October 11. Then I got a notice from a collection agency that I owe Dish that money and they are collecting. I am not paying a bill I do not owe.

We are LONGTERM customers. Out of the hundreds of channels we have to pay for in order to get the few we want- You have taken away channels that we watch. Why do we have to pay the same monthly charge?! This has gone on for several weeks now. Specifically channels 7 and 26 dayton ohio.

This is BS ! You should have completed negotiations in advance of deleting service to your customers.

Looking at alternative providers since you can't seem to get things together.

Rod Warner

My renewal went from $79 to $104 per month. I sent an e-mail to the Dish CEO and got a response to get back with him. So far no response. We are Senior citizens on Social Security and this raise hurts. We asked for Senior discounts and were told there were none. When I checked one your package site there was one for $79. I would hope something can be done with the new price. Better yet have Mr. Carlson call me @[protected]

[protected]@yahoo.com

Mary Ann McClure

Blue Ridge, Georgia

For the past few months, maybe a year, my wife has been calling Dish to complain about NBC's horrible captions. We wasted time letting them troubleshoot and access our hopper. They said there's nothing wrong. Of course, the hopper functions like it should. Dish said they would call NBC to ask them to resolve the captioning issues. Did they? Heck no. Same old, same old for a year. This is a violation of the ADA. The FCC will be informed about this issue between NBC and Dish.

I was charged an early cancellation fee when the representative told me i would not be charged..they took $280 without my permission..they talked to me like i was an idiot. They said they would give me the money back if i reconnected services. If they can do that then give it back without reconnecting services. Their representatives lied and now im out all that money.

On November 30th, I contacted Dish Network about a collection on my credit reports. It took several attempts and many transfers to reach the Senior Resolution Specialist named Melissa-DVI. After much discussion, it was agreed that the collection was wrongly reported and Dish did not fulfill their contractual obligations to provide service. Therefore, an early termination fee was not due. They also agreed that they did not send the proper packaging to return the equipment to them. The incorrect reporting lowered my credit score significantly, thus hindering a house purchase. We discussed possible resolutions to make both sides happy and came up with one. I would pay a fee of $304.00 that day. Go to a UPS store and purchase a box appropriate for the return of the equipment and use the RA Labels supplied. Upon receipt of the equipment, a refund of $99.00 would be issued to card I used to pay the $304.00. In return for this, Melissa agreed to send notification to the Credit reporting agencies to delete the incorrect reporting from my account. It was also agreed that a "Deletion Letter" be prepared and supplied to me for the purposes of settlement on my property. This was a request from the bank. We discussed that she only had 6-7 templates to choose from in sending an official letter, on company letterhead, and none said "Deletion Letter". However, after reading them all, she said she selected one that was close and would make amendments to it to provide the necessary wording "Deletion Letter." Instead, I received a confirmation email from Melissa, confirming our conversation, that she would notify the credit bureaus and if any verification was needed, I was to contact her at the extension provided below. Not only was there no extension, there was no phone number to call. And, there was no attachment to the email that would have been the agreed upon Deletion Letter. Attempts to reach Melissa were made Dec 2nd, Dec 5th and finally, after some arguments with her colleagues, she was sent an inner office email to contact me. 30 minutes later, she did so, but immediately went into a tirade stating she could not provide the letter, the company doesn't allow them to send such a letter and there was no way to provide one. I immediately reminded her of the extensive conversation, 7 days prior, where an agreement was reach and part of this verbal agreement and resolution was that the Deletion Letter was to be provided. She became intensively mad and threatened to hang up. I asked to speak to a Supervisor. She replied, "There is no one high then her.". I questioned this stating she was not the owner, therefore, there was someone above her and I would to speak to them. She again stated, "There was no supervisor" and put me on hold. A minute later she came back and said "this was what would continue to happen or she would disconnect the call. I should feel lucky that she agreed to delete the incorrect reporting at all." Once again I asked for a supervisor and finally she said, "There is not one available at the moment. That i could request a call back in 7-10 business days." I asked her name and extension. All I got before she hung up was that her Supervisors name was Erica. I called back this morning to try and reach Erica, and was told by Michael-YOW, that Melissa was correct, they can only file a request for a supervisor call back in 7-10 days. Because I felt Melissa did not do so, and Michael confirmed she had not, he filed the request for me and provided a ticket number #5752387. When I asked him for the complaint department, he said Dish didn't have a complaint department. Imagine that, a publicly traded company that does not have a complaint department. While he was typing up the ticket, I went on line and found out he was in fact, lying. When I brought this to his attention, he changed his statement to say, there was no complaint department for customer service. When I brought up that he did not state that earlier, he simply said, "He thought it was implied."

The process to delete the accounts from the credit reporting agencies takes about 6-8 weeks. This was why there was a need for the agreed upon Deletion Letter. The Banks can use the letter to contact the reporting agencies and they can perform a recalculation based on this letter. It can not be an email and this was made perfectly clear, many times. The resolution is that I need them to provide this letter. If they can send an email, stating and confirming that she is in fact sending letters to the agencies, why can one not be provided to me? Where is the legal issue. An email can be used in court as an official document, however, due to fraud, the reporting agencies need the

Deletion Letter from the company who did it wrongly, on company letterhead for them to move forward. I don't see the issue as to why a simple letter, without placing blame on anyone, can't be provided stating please delete the incorrect information from the reports

I had to update my equipment, fine at no cost? well, i went from having three televisions to two, and next bill went up 5 bucks, hows that work? spent a hour on the phone and now i would have to pay more for the third tv that i already had, so how is that a update? dish is about 15 seconds from getting cancelled! i have been a customer for over 25 years and paying almost $1440.00 a year for no movie channels, no sports packages, and every year during nfl playoffs for some reason there is a network dispute with fox and i can't even watch all of the games. Its amazing the amount of streaming a person can do with a roku tv!

I was receiving GREAT AMERICAN FAMILY on my TOP 200 and then December 1st it JUST DISAPPEARED. I called customer service and they stated that they didn't know why I had it in the first place AND could not explain why it was taken off of the lineup! Their solution, PAY MORE! The several people I spoke with said it was simple, just go up TOP 250! I am not the ONLY CUSTOMER that this happened to. We chat on GREAT AMERICAN FAMILY. We all are searching for another option!

In October (2022), a Dish Network employee came to reinstall our satellite dish, which had been removed for roof repair. While he was here, he did a spiel about a speaker system that Dish was selling, and offered to hook it up to try, we decided to purchase it and it was installed. At NO time did the installer inform us that: a) the speaker system would NOT be serviced by Dish in case of issues, nor b) Dish would NOT support us or refund us after 30 days of having the system installed. This system has a horrible remote. It doesn't work properly. The installer insisted that it was installed properly, but we can't use the DISH network remote for the speaker system — it will only adjust the TV sound. The Polk remote is worthless unless you turn the TV sound down all the way (otherwise there is an annoying echo). The biggest issue we have with the system is that the Polk remote is VERY low quality and DOES NOT adjust the sound smoothly. If we hold down the volume button the sound is either too high or too low. If you tap the button to try to make adjustments in small increments, it doesn't work. Also, the speaker system sound doesn't come on as soon as the programming is on. It takes several second to connect/sync before the sound comes on. We have had less expensive speaker systems that worked infinitely better. We feel that Dish Network purposely misinformed us by not letting us know that Dish did NOT support the product they sold us and would not give us a refund if the product turned out to work improperly. Now we're being told that our only option is to deal directly with Polk. As a long-time Dish Network customer, who has Dish installed not only in our own home, but also in our short-term rentals, we are VERY dismayed that Dish is not standing behind a product we purchased. Had we been told that Dish would not service or allow us to return the product for a refund if there were issues, we would NEVER have purchased it... especially at the ridiculous sum of $450!

I have a $59.99 charge on my DISH bill for a Boxing event dated 10/29/22. I called 12/2/22 when I saw my statement to complain that no one in the household, (there's only myself, husband, and 84 year old mother in law who's on hospice), even watches boxing, and we weren't even home! They're telling me this charge of $59.99 came from my receiver and they won't take it off! This has happened multiple times and they refuse to take the charge off. When I had called another time, they told me to put "parental control" on the TV. I've done that and haven't had any unusual charges until this one. I'm not sure where to go now except look into getting Direct TV. I hate to change receivers on my mother in law at this point, but I feel like I have no choice. DISH won't take it off my bill. This is a ligitimate request. We did not order a boxing event for $59.99 on 10/29/22 or any other day for that matter.

When you turn on your tv it goes to the channel you watch most or a show you watch etc. For about a year or two I have been watching Fox News a couple shows regularly. When I turn the television during these it goes to the shows I watched a year ago. It never, never goes to the Fox News channel. I do not appreciate Dish pushing woke views on me and telling me what I should watch. This is a problem that could easily be fixed by them minding their own business in the first place and remain on the last channel you viewed.

Nickelodeon has several channels that are being broadcast in alternate languages and there is no description in the guide to let you know that.

I have a child that likes to watch the shows on Nickelodeon but does not know any languages other than English.

There are already channels for Spanish on your service so it seems redundant to dub channels in alternate languages.

Trying to find a channel that does not do this is frustrating and unnecessary.

I would rather turn the TV off than waste the time to search in vain for another available channel in English.

I talked to Dish on November 13th. to a CEO exec. He found where Dish has over charged me $56.98. He told me that it would be sent immediately to Frontier Communications so that I would not have to pay this money on my last Social Security check just before Christmas. When I called on the 15th to Dish they told me it would have to be paid .And then get reimbursed. on my January 2023 bill. Well I explained to them that I was told it would be coming out on the last check. and was told I wouldn't have to pay it now. They lied, I am on a fixed income barely getting by and now you want to take this away from me just before Christmas, is not right .This is your mistake NOT MINE ! And why do I have to have my bill tied to Frontier? I can't even see what I'm being charged with .Frontier does not let us see our whole bill .I hate this. How long have I been getting over charged for things I do not have ?Also your Legacy Retention people are the RUDUST people I have ever dealt with. I will be contacting the BBB on you and Frontier. Donna Steele 1919 Whites Crk Rd Prichard WV [protected]

This company does not care one bit about customer service! I worked there I know… they want their tech agents to spend 20 minutes only and cut you off…don’t send a tech and don’t replace any equipment. Do yourself a favor don’t give your money to this company! It’s horrible! They just raised their prices again 5.00 on every core package! Seriously? They treat people like robots!

Go direct

My landline phone will not let me listen to my messages. Every time I try, I get a busy signal. This issue arrived abruptly almost a week ago. I have spent much of my time since the issue began seeking help with you "customer service," which has not only passed me from person to person, to person... and hanging for over an hour several times, the agents I have spoken with have no clue about what I am talking about, or how to fix this issue. Fully believing that it is not an issue with my phone, I opted to buy a new phone in case I was wrong. I soon confirmed that Dish Network, with whom I pay $52.00 every month for my phone service is indeed the culprit. If I could, I would change over to COX in a minute. I have never experienced so many issues with any service as I have with Dish Network. These issues have only happened in the past month. Our internet was shut off without any heads up, followed by CenturyLink who refused to turn it back on until we agreed to sign the contract, as directed by a very rude, man insisting it was not a contract, even though it stated it was a contract. What has happed to being honest, and actually provides TRUE customer service?!

Very Frustrated Customer,

Dawn Rogers

Since Dish took over Century Link and billed it thru the Dish account, there have been issues with century link. Contacting Century Link only adds to the aggravation because they will not help Dish customers.

In order to hear my voice mails I must call my home number which would normally ring busy, but since this system has been established, it connects and asks for a password. As of Friday the 10th of November it no longer works, I called customer support and after waiting a few minutes I was able to speak to a representative and she said there's an issue and their working on it.

I tried to call tech support today and ask them if there is anything changed and was told to wait 32 minutes.

I have to tell you the dish satellite service is awesome, even in major storms it hardly Blips almost always get all programming and DVR recordings 24/7.

But since you all have taken on Century link its been bad. Convenient but not very good, the answer system they had was when you pick up the receiver you would get a beep and that meant you had a voice mail. Then you could dial a number and using a password you could get your messages.

This needs to be fixed