DirecTV

Since signing back up with Directv I have had billing issues starting in month 2 I am supposed to receive a $10 a month credit for auto bill pay. Month 2 the system deleted my autopay and they would not credit me that $10. When I went to year 2 of the contract the second month I was billed twice. Sept 5th and then again on 22nd. I called on Sept 23 stating I needed a refund for the double charge. I was on the phone with them for 23 minutes. A refund was to be issued in the form of a Visa gift card and was told I would receive it by the end of the week. I called on Oct 1 stating I have not received my gift card and a that on Friday 27th a refund was issued instead of the gift card. I received the credit to my card on Oct 4th.

I called back on Oct 7th and spoke with someone for 17 minutes and explained to them that my autopay was not deducted. I was told that I did not owe anything and that my next bill date was Oct 22nd and that would be my new auto-pay date.
I called on Oct 15 at 11:10 am and spoke with someone for 13 minutes. I wanted to make sure I did not owe anything because I believed I still owed. The lady checked my account and said that I did not owe anything and that on Oct 22 only $63.59 will be paid. I called back later that night and spoke to a gentleman and explained to him that I want to make sure that on Oct 22nd two payments would not come out or to let me know so I can plan. Once again I was informed that only 1 payment will be autopay. I was on the phone with them for another 13 min.

Today I was in fact charged for 2 payments. I called to cancel my service I spoke with 2 people for a total of 28 minutes. The last gentleman I spoke with looked at my account and could not figure out why my billing autopay date has changed. I requested to cancel the service and the end of the current billing period.
I was told that I could receive a cancellation fee for terminating the contract. I am filing this complaint because of the billing/autopay with Directv. When I go into the account with Directv I can not delete my credit card information. To ensure they no longer charge my account I need to issue a stop pay with my bank for fee of $33. I also feel that I should not have to pay the cancelation fee if charged because they caused the issues with their billing system.

Bill jump occurred after a payment on the account of my father who is seriously ill caused a service disconnection. The payments that have been made don't even reflect on the bill? Basically why was my father's service cut even though he paid on the bill before it even came and then he discovers he has a higher bill after the payment was made. He is on a limited budget. I'm pretty sure y'all are aware had this conversation with your customer service about a year ago after he was released from the hospital.

I have Direct TV service as of right now and about 3 months ago a church across the street was installing a new sign and inadvertently dug up our internet cable which required a technician to come out and install a new router. But before he came out we had already had Direct TV send us a new router through UPS as we didn't realize the internet had been cut and just thought the router was bad. So when the technician came he fixed the internet and he took the extra router with him so we didn't have to take it to UPS and mail it back. We are now being billed 150.00 for the "unreturned" router. My cable has been turned off 3 times in less than 1 week, it was turned off on 10/15/19, 10/17/19 and again on 10/21/19. Every time I call they say " oh we are sorry" and turn it back on. They have repeatedly told me they have taken the charge off my bill as the equipment was turned in but yet my cable keeps being turned off. They also couldn't give me a discount or any type of explanation or assurance it wouldn't happen again. I'm satisfied with my service I'd just like for them to stop turning it off for non payment of a piece of equipment that I do not have. They have assured me multiple times when I have called not only on the dates that my cable was turned off to take care of this situation but also several times before to have the 150.00 taken off my bill before it even became an issue. I was also assured then too that it would be taken care of. My only goal is that they remove this charge from my bill and stop cutting my cable off. 3 times in 7 days is excessive but at least it only takes them less than 30 minutes to turn it back on once you finally get through to someone on the phone.

Last year I continuously received a message over and over again that my program is not supported by my hdmi cable and to replace cables.. disrupting my reception, usually at the climax of a movie or ball game.

There is nothing wrong with my cables.

I therfore ordered a new wireless box for my remote location.
It worked well for about amonth or so, but
now i am experiencing the same nonsense over and over again.

To get the message to quit appearing alls i have to do is bang the living [censored] out of the box and it stops.

There is obviously a flaw with this technology, else you are agravating us on pupose to buy something.

Very dis-satisfied with your wireless equipment.

Dennis Houston

My account was canceled on august 24 2019. Account # [protected]. I had to move and cancel my account. When I called to cancel I was told I was three days into my new billing cycle and that I would have to pay for the whole month even though I was not going to be using the service. What! Something is wrong . When I signed up for your service I was never told thru agreement terms anything what so ever about a cancelation policy that stated I would have to pay for a whole month of service that I didn't use. I am almost done paying the $230.00 . Not at all happy about it. It would make good business sense to refund the money and make me a happy customer.

I sign up with Direct tv threw Costco in May 2019. I was promised a 100 Visa gift card and a 300 Costco cash. Once I claimed the rewards only the visa card was sent. I never received the 300 Costco cash card I was promised. I've called direct tv to many times with the promise it will be resolved. I strongly suggest listening to the recorded calls. Months later, hours of waiting on hold with the rewards department. I was told the offer has expired and there was some glitch in the system and there is nothing they can do. I am so disappointed with my experience. Please disconnect my internet and cable if this doesn't get resolved. I rather spend my hard-earned money somewhere else.

-Yosabet Minas
Account number [protected]

Account #[protected]. I was over billed $109.45 on my Aug and Sept bills because they lied to me about potential discounts for the next 12 month period and when they might be available. As a result, it delayed my switch to Dish Network (which is much, much better by the way). After hours spent on the phone I've written to their Office of General Counsel as a final step. I will withhold their equipment pending a refund of the amount requested.

Terry Kauzlarich
20698 N Enchantment Pass
Maricopa, AZ 85138

We met with a Direct TV installer months ago in preparations for a special site of which the dish needed to clear a forest of trees. We cut down trees, installed a 6x6 pole for the dish, brought 120 power to the pole per the tech in that the run was more then 200 feet to the building and needed an amplifier at the dish. We had contractor run 2 inch conduit underground with a pull for the lines as well. The building was wired with CAT 6 lines to all the locations, some 14 locations and one room where a bank of monitors would be placed. Direct TV sends out a local contractor last week who tells us non of this works and he only runs a line across the ground to the building. We contacted our sales rep who contacted someone in support and the same guy got sent out again with the same result, nothing done. We end up calling all over and get support in the Philippines and it goes around and around. The location is a good ways away from our offices in another state so we have to make special trips to get this work completed. This is not a cheap project or account. but we can't get the right tech to do the work as we were told it needed to be completed.

A month ago Direct and I agreed on discontinuing service on 7 October. There were threats about my not returning your equipment and you've promised me the box in which I may return your stuff. I want to return your stuff but the box never comes, promise after promise. Please send me another box so that I might return your equipment. I will not pay any penalty for not returning your stuff if you never send me the box. Hey, when people are moving your promised time should be met.
Thomas Samuels 123 Harvest Hill Circle Enterprise, Alabama [protected]
[protected]@centurytel.net [protected]
Thank you

Sept 3, 2019 I called to have my Az account activated, for Oct 3 is when I would be arriving. Well I got a bill for sept 3 for $94.57 because it was activated on Sept. 3 The tech said I was responsible, but I said why would I have it activated when I was not going to be there.After being on hold for over and hour waiting on a manager on Oct 6 I hung up.I called back next day and again same thing waiting for a manager and then was told I had to pay the bill. I have been 11 years with direct and an error on Direct TV's part obviously, whould not be paid by me. Again I told the tech if you were me would you pay to activate your account a month early? when you were not going to be there. Her response it is still my fault and had to pay the month of September. This lack of regard for a loyal customer, makes me think twice before I continue doing business with Direct. There are better values out there with other service providers.Which I will pursue if this matter is not taken care of. Thank You for your time

jp

On August 2 or 5th 2019 I called and talked with a young man about changing my package to the cheapest thing that was available. His name was Marshall or Daniel. He also deaccessed 3 of my boxes that day.

On September 18 I called to complain that I was still being charged for the PREFERRED XTRA plan. I talked with Roseland with my com plaint and she informed me that it was never changed and changed it that day. I still wasn't satisfied so she transferred me to Arthur. He said that I would get credit for SOME of August and all of September. I was promised by him that the changes were made.

Today Oct 14 2019 I go to pay my bill and I Still am being charge for the PREFERRED XTRA package. I should of had the family package. I talked with Ann today and she couldn't tell me anything. So now I am mad because I have paid for ALL of August and September for a package that I DID not want. I have talked with numerous people about this and lots of aggravation on my part.

I want to know what the company is going to do to fix this problem. I have become very upset with this.

Tina Osborn
[protected]@hotmail.com
[protected] or [protected]

I cancelled my direct TV subscription and mailed the equipment through UPS as directed. Direct TV still sent me a bill for it. I called and they said they got the equipment and will not send anymore bills. I got another bill the following month. And then I got an email offering to reduce the bill in half if I signed on again with them. I called and now they claim they have no evidence that they got the equipment. Salesperson at UPS informed me that this is very common complaint with DirectTV

I called in on 10)13/2019 spoke to a rep.he didn't fully understand me I was inquiring as to no contact TV I stated I couldn't afford this payment. I asked what stations I would get he went ahead and changed my service. I never NEVER said yes go ahead . Now I have really crap TV. You have the WORST customer service! I would have stayed with what I had knowing that I I was getting.

I have been a customer for 4 years now and have never seen anything like this! Video grainy and now completely unable to get out of market games. People like myself pay a decent amount of money for a service that provides viewing entertainment for only 6 hours, one day a week! This is unacceptable! To make things worse, I have now been on hold for almost an hour with customer service while I should be enjoying the service I have paid good money for. Very disappointed! I may need to reconsider this relationship going forward and inspire others to take the same action. Would prefer not to but since customer service has no time for me, why should they have my hard earned money. Shame'

Scammed me on a service call. I called about an equipment issue and they told me it would be a $99 service call of which I said, why should I pay you to keep your equipment working? I said thanks but I will cancel and get another service and they said no we will come outand fix it and they did. Two months later they charge me and deny they said no charge. I'm cancelling this week with I get home. It's no wonder they are losing huge business with these tactics...

I just cannot understand why your company continues to employ people who are difficult to understand on the telephone. I was on the phone for45 minutes trying to explain what my problem was that I was having with my DVR. Most of time was spent asking for the person to repeat himself as I was unable to understand him. Several times I just gave up. In the end he told me that this was a problem that company was having. For 4 weeks, I asked? Yes. he responded. Once again I have been disappointed by the services provided by Direct TV. You really need to get people in customer service who speak english that can be understood and you also need to provide satisfactory answer to problems that your customers are having.

When i originally called for Direct tv and talked to a sales person to told him i for 79.95 a month i get the golf package he said yes. When it was installed no golf package. I told him then if there is no golf package take it out and re-install spectrum. He called a supervisor she gave me a different package that contained the golf package. She had to give me credits to have this package. After a year the credits where removed and now i'm being charged 167.00 a month to have the golf package. I have called several times to resolve this being put on hold for 45 min, at a time talking to supervisors to be sent to another department. A big marry-go-round. Nobody seems to no what they can do but send me to a different department to explain everything again and again. I just re-activated my service in August explained to them again the situation. I was told when i receive my bill to call and they would take care of it. I did nothing came of it only that my bill was very much higher than it should of been. I called again talked a guy named John explained my situation again he told me after several min. he would get in touch with corp. and get back with me in 5 to 7 business days. It never happened. I called again yesterday trying to resolve this bill to be put on hold for 45 mim. After talking to Narcella, Breana, Danna, Princess and the last person couldn't understand her she talked so fast a lot was missed. The total time of being on the phone was 2 hours and 15 min. I finally hung up being on hold for 45 min. They now want over 400.00 for payment my calculation are 230.00 to what i agreed to. I added showtime to make it 94.00

directtv promises "every live game every Sunday". email says game in channel 714, but then told we have to watch it on 28-local fox channel-which is blocked out because of dispute with directtv. So no game! this has happened every week since season began. several calls to directtv and they refuse to refund full nfl sunday ticket cost. Only offered $12 monthly credit and one time $35 credit. UNACCEPTABLE

they never told me that I was a 2 year deal, the service was down 2, 3 day a week, I tried to cancel, then they told me of the 2 year deal. I told the contract is only good if they provide service, they did not. they told me to reboot, it did not work, did not send anyone out to fix, the lie to latins and blacks to get $ and they lock u in without telling you. boycott directv, do not by directv. they suck.

I was just hot buy a DirecTV employee $420! That to me is very sad but when I call DirecTV to verify this special package somebody was able to turn on all my TV shows before I paid them. They have all my personal information in the computer that they were telling me. And then I call back when I got a text saying it was cancelled tried to talk to many many people at DirecTV from supervisors to getting transferred nobody relays information into the computer system a supervisor was supposed to call me back and they never called back. There is a hacker working for DirecTV that is taking money from people