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2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2186

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10:52 am EDT
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DirecTV directv bill

Every month I have to call after receiving a high bill every month. The customer service agents are no help and always tell you bull that has nothing to do with what you are calling about. Every month my bill is a different amount and ridiculously high. Received my bill today for over $300. 00 they claim I had a past due amount of $213.00 but I never received a bill from them which is crazy. I refuse to pay that type of money for cable and will be calling to cancel my service this is the worst experience I have ever had with cable. Direct is a rip off and I am fed up am calling to cancel my service and move to dish.

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J
11:35 am EDT

DirecTV guide fonts and "robotic" voice

Why in the world would you change something that has been working all these years?
The guide is now so small I have to get up to stand in front of my tv to read it. And what is that "voice" announcing all that garbage? Change is NOT always for the better. If it ain't broke don't fix it! Please, please put it back the way it was. If I wasn't locked into a contract (which I would be charged for the completion of said contract if I broke the agreement) I would change in a heartbeat. Come on, get with the "service" part of customer service.

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Update by JACook
May 02, 2018 11:41 am EDT

As an additional complaint, since the change in the guide there has also been a kind of "wave" in the middle of the picture. It only lasts a few seconds but it is annoying. As previously requested, please return guide, fonts, and "The Voice" to the way they were.

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9:01 am EDT
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DirecTV new guide

I called on Monday after trying to change the font size and color scheme. I had to move my furniture in my living room so that I could try to see the guide's words (didn't help), had to walk to the TV every time I wanted to see what was coming up on the channels. Tried to use my list of saved and then had to figure out if I was continuing watching, was it from TV or a movie, etc., etc., etc., Was told by someone in customer service that they know there is a problem and that they may have it fixed by 2019. I went on the internet to see if there was anyway to fix it to at least see it better. Customer service told me to turn it onto talking guide. Hello, I'm deaf in my left ear. That doesn't help me. Finally decided to go back to Xfinity which I had left to go to Direct. I had been VERY HAPPY with Direct TV until this past week. I'm committed to a two-year contract with Xfinity. Direct TV now trying to get me back. Unfortunately, they are a dollar short and a day late. I told them that they need to do a better BETA test with people who have bad eyesight and other physical problems. Not everyone is computer savvy and trying to understand what all changed was too much too soon. The sooner they get their act together the better. So long for now, Direct TV. I think you are going to see a migration of loyal customers going to other venues.

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Joan Roos
, US
May 17, 2018 3:01 pm EDT

My font just changed today to the new unreadable interface. They know there's a problem so why are they continuing to change people from the old way which did seem to work. ATT makes bad decisions. (Just look at the Cohen payment as another example of poor judgement)

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8:59 am EDT
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DirecTV charging for services that were supposed to be credited back to my account

On Jan. 29 2018 Direct TV decided to suspend my account. Why I do not know. I called that day and they reinstated the service, except the genie receivers would not work. The lady I talked to said she could not fix them by phone and she would have to send a tech out to fix them. I said fine but I was not going to pay a fee because DirectTV suspended the service. She said ok. I got my bill ( 02/12/18 - 03/11/18) and I was charged $99.00 for service call. I called immediately and the girl told me that she would remove the charge, but would not show up until the next billing cycle. Ok, get nex bill and $99.00 is still on it plus a $9.00 service charge. I call again and speak with a lady and she says she will take care of the problem, but it will not show up until next billing cycle, Get next bill, $108.00 is showing as unpaid plus $9.25 service fee. I call again and they tell me they are going to remove the $99.00 service call fee and the $9.25 service fee, but they can't remove the $9.00 service fee because the billing system won't let them. That is not right that i should be charged a srevice fee for something I never owed, Hope you can help me. Thanks, Vince Nangle
Question Reference # [protected]
Date Created: 04/28/2018 03:04 AM
Date Last Updated: 04/30/2018 05:
DirecTV acct. #[protected]-Vincent p Nangle

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11:41 am EDT
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DirecTV installer left my yard gate open resulting in my dogs death. claims dept has been neglecting and disrespecting me.

On Monday April 23rd 2018 DirecTV and AT&T U-verse had scheduled appointments to relocate my services to a new address. Upon completion of the internet and satellite installations the side yard gate to my house backyard was left open resulting in my dog escaping the backyard and being struck by a car in the street directly in front of my house. Almost a $1, 000 veterinarian bill and my animal still had to be put to sleep. I tried to contact to make a claim on that day however I was given the runaround by multiple AT&T and DirecTV employees such examples are being left on hold for 2 and 1/2 hours being instructed to go to an AT&T cell phone store to make a claim and also given illegitimate phone numbers. This is been one of the worst experiences in my life losing a family friend of 10 years and the amount of care and respect that I have received from the employees is disgraceful inhumane unethical and cruel. I need immediate resolution or I need somebody to reach out and show a bare minimum of sympathy to knowledge that my process of a claim is being initiated and handled. NOAH GREENSPAN [protected]

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6:55 pm EDT

DirecTV satellite service

We have been with DirecTV over 20 years, and am victim to this monopoly. We are in our 60's, and pay $165/mo and don't even have one premium channel! We cannot watch what we want when we want to, and if we watch anything live we are disappointed in missing half the broadcast (dealing with freeze ups, dropped audio, and on and on). Recorded programming is worse. If you get it to record, it freezes up every time, if you fast forward you have to hit pause several times to get the dropped audio back, and so on. Calling for help is out, you spend hours getting through, then hours when they walk you through things, then a day of vacation waiting for a Tech that does not fix the inherent problems anyway. We pay more for TV only than we do for electricity and heating gas, which is far more important. If there was something else out their, THEY WOULD BE DROPPED IMEDIATELY!

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9:43 am EDT
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DirecTV billing issue

I have been with directv over 14yrs and I've had to call every month this year. I called about my monthly discount and they said I've used it early! Seriously are you kidding me. I dont even do the bill they apply it. So if they used it early that's on them. All I ask was to take my monthly discount off and I'll pay the rest. So tell me who's taking care of this issue, I will not call every month. I'll go to another company before I go through all that.

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10:44 pm EDT

DirecTV dvr not functioning right.

I called in to Direct TV on April 16, 2018 to technical support department. I was explaining to the phone associate how my my dvr was not working properly, not recording shows. Saying dvr was over heating after only being on for 10 or 15 minutes. the associate was not being very polite. Saying I should of called when situation occurred, tried to explain to him that just started a new job, a lot of personal things going on. He was refusing to have a tech come to see what is wrong with it. Told him I was paying for services that weren't working correctly. I told him if I couldn't get help with situation, that I was going to switch to a different cable provider. He started saying again that I should have called when situation occurred. I have been with direct tv for a very long time. Sorry it had to come to this, this isn't the first time of ignorance from a employee associate.
Associates name: Roy Bobby 363 Scott

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4:28 pm EDT
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DirecTV satellite tv

We entered in to a 2 year -Price will Not change for 2 years - contract with DirecTV.
This was including a price discount for having three services with DirecTV & ATT: Home phone, internet, and satelite TV.
13 months later, our DirecTV bill was suddenly increased by $45.84 per month (almost double what we were previously paying).
After 3 days and approximately 8 hours of phone calls with endless transfers and hold times, I was connected to Omar from DirecTV's Loyalty services.
Not only was he rude, but he said that our internet with ATT was DSL internet (instead of Uverse - which we cannot get where we live) and therefore did not qualify for the 3 service bundle pricing. He stated that after we agreed to the 2 year - no increase pricing - via phone but before the DirecTV installer arrived, that DirecTV sent us an email explaining that we would have to pay this higher amount. He further stated that it was our responsibility to read all correspondence from them and that there was nothing to be done and nobody else we would be able to talk to regarding this matter.
We agreed to a certain price via phone and were not aware that we needed to look for and read a future email (which we have no way of knowing 13 months later if it was truly sent or not) from DirecTV.
Now, we must pay double for 7 more months or pay hefty cancellation fees.
We feel this is very unfair, and that DirecTV has sneaky business practices as well as horrible customer service.
we Intend to use all avenues available to us until DirecTV / ATT agrees to a fair resolution to this contract / billing issue. Further, we will not continue to be loyal customers of DirecTV or ATT if a fair resolution is not met.

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K
1:34 am EDT

DirecTV new guide change

The recent change in design on the guide is horrible! I'm so beyond livid! I can't tell the difference between what channels I get and which ones I don't! 50 shades of gray is it?! Really?! Did this really pass approval on a corporate leve?! Do you really think people can easily read that?! Thanks for making it so difficult... as if there's nothing else that's difficult these days.

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Weimartxn
, US
Mar 15, 2019 1:51 am EDT

I've been with directv for several years now. Since AT&T took over most of the segments and operations of Directv's programming seems to have changed for the very worse. The response using the remote is stunningly unstable and so very slow at times. The guide and list selections are very inadequate. The cost for this optional service is not reflected in the quality of service provided.
As I mentioned - I believe that the programming staff at Directv changed after AT&T took over. Its now absolutely the worst of any cable or satellite service I've ever seen or experienced.

They should really fall back on their Directv computer programs to the last working Directv programs prior to the AT&T take over.

As I said, the cost of this optional network programming is just not worth it. Its too expensive for what Directv AT&T is giving us.
I'll be leaving the Directv family soon, because of the changes since AT&T took over.
I really did not expect such bad programming. I thought things might improve with AT&T - I was wrong!

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larry pruce
, US
Apr 30, 2018 4:30 pm EDT
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this has to be the worst engineering program, the fonts are to small, the color scheme is poor, try to put to much worthless info it is only tv if we needed to be engineers we would not watch mind numbing tv. either fix it or there will be others going to the dish network, been with this outfit for 30 years or damn close and this is poorly done.

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11:14 pm EDT

DirecTV new format

Cannot read it! Font is way too small! Even people with good eyes cannot see it unless you are standing right in front of your screen. Also no rewind? The whole thing is bad! Guess we'll switch to a inferential company unless you go back to the original. Why fix something that isn't broken? Please do something about this. A lot of people would appreciate it, or you are going to lose a lot of business.

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Update by TerriLynnDolly
Apr 26, 2018 11:18 pm EDT

I meant different company, not inferential. Auto spell check stepped in.

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janet davis
, US
Jul 06, 2018 1:08 pm EDT

This new format sucks!
The font is small, yes, but it hides half of our recordings and we can't see them on our list until we "reboot", using the red button on the box. Also, the delete feature will often delete the wrong progam. Please bring back the old format, or, at least make it optional, or we will have to discontinue our service after over 20 years!

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al sinc
, US
Jul 03, 2018 9:23 am EDT
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This new system is horrible! Reaching out, they have no timetable in fixing it. I have lost so many programs that I recorded, I cannot read the new fine print. The only way they will understand is when people move to another carrier. Which is what I am planning to do. Bye bye

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Tracy Mathieus
, US
Jun 23, 2018 12:22 am EDT

I don't think I could HATE this new format more! I've given it a few weeks, thinking DirecTV would get some of the glitches out, but NOPE, same problems. Too hard to see, rewinds all the way to beginning when you only want to go back a few minutes, other showings of episodes only show that ONE episode, so in order to record other episodes of a show, you need to go into the search, which is WAY too slow. I could keep going, but my blood pressure is going through the roof-we signed a 2-year contract! We can't tell them where to shove their "new format"!

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Cyndi Mortensen
, US
Jun 12, 2018 11:20 am EDT

Two things. (1) The descriptions of shows used to indicate when a specific episode aired. This was useful because I could tell whether it was new or not. (2) Movies used to also list the year of release; this is especially useful for TCM, which shows older films. Is there a way to get this information? It doesn't come up even when I press the information button. Thanks.

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Lee A. Walters
, US
May 22, 2018 11:22 am EDT

The new format is the worst! I cannot see the words on the screen because they are so small. I tried to delete one program that I just watched and I deleted over 50 of them that I had saved up for future viewing. I cannot figure out how to start a program over after watching it so someone else in the house can watch it. I try to select a movie to watch and I end up being charged for it. My wife cannot figure it out at all. I have only one last comment. CHANGE IT BACK!

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Pat Perkins
, US
May 22, 2018 8:22 am EDT
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I can't understand why you would change the old format and guide. The font is so small that's it's very hard to read. I really hate it and you have to be on top of the TV to scroll. A very bad design. the old program was just fine! Please return to the old format!

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user1838531
, US
May 19, 2018 12:53 pm EDT

I agree with above commenters. The guide font is fine if you are sitting 5 feet from the tv. On a 32 inch TV, 8 feet distance with this font is a test of my eyes. At 12 feet, it is nearly impossible without studying what you are looking at . If you are wanting to fast scan the choices with a font this small, well, you cant do it. It takes the mind TIME to materialize the font and it s impossible to view a list at any speed without stopping to study what I am looking at.

The font size and other things MUST change.

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menomeno
, US
May 17, 2018 7:14 pm EDT

If there was a negative rating that would be what I would use. One star is too high. This new format is the worst! Change it back!

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Wayne Lester
, US
May 09, 2018 3:32 pm EDT

Used to be a Love / Hate emotion with Directv, Now just Hate... or mildly TOTAL DISLIKE, but guess just like all the other factors discussed with and about Directv, our words are wasted...
Glad Coke knew how to listen to it's customer base... then again, that's how they got to be Giants in the Free Market Sys.

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Newguidesucks
, US
May 07, 2018 9:01 pm EDT

The new guide is horrible! We called to complain and was told it is an "upgrade"... More like a downgrade!
We should have the option to keep the old guide. We've been direct tv customers for close to 20 years, we are now looking at other options if we can't get the old guide back.

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S
3:52 am EDT

DirecTV directv new format

This new format is horrible! I can't see the words from my bed or couch as they are now too small and not bold enough. Leave, well enough, alone. I understand that change is inevitable, but it should also be change for the better. This is not change for the better. This new format reminds me of Dish Satellite's format. Since they have better prices, perhaps my next step is to switch. I've been a loyal customer of Directv for over 15 years. It's a shame that this is what will separate us.

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Loney
, US
Sep 17, 2018 11:58 am EDT
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I have been a regular complainer since Nov 2017. The format for the menu that was rolled out is awful and inconsistent with results for listing recordings. I have not been able to get the recordings from the BR box on the living room box. I have had a program I have been watching, missing when I finish and want to delete it. I could go into more detail, but it appears that it has all been said several times. The only thing that keeps me with Direct is the promise of retroactive reimbursement (for the functions I am paying for and not receiving) when the problem gets resolved. I honestly don't understand why you are not listening to your customers!

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Gemni
, US
Apr 26, 2018 10:46 pm EDT

The new guide format is not acceptable. In addition to the font size being too small there are many other things not as good as the previous format. One thing is the guide no longer indicates what channels you have access to. Great use trial and error. The logos are not clear what the channels are. When you fast forward or rewind it now doesn’t show where you are in the fast forward ie close to the end or half way or where. Recent change has eliminated the black out strip at the bottom which is a small improvement. The size of the monitor screen has been made smaller and hard to see while searching for previous recordings. The big blue screen has small print and not as good as previous.
I could go on and on but why should I . You won’t change back to the previous format which was better.

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11:10 pm EDT

DirecTV direct tv

I was attempting to watch an NBA playoff game that I was able to watch two days ago. The channel was blacked out, so I called the support line. After some time on hold I spoke to a nice representative who was able to give me a free promotional that allowed me to watch the game. However, she gave me the wrong channel. I then called back and sat on hold for 20-30 min. The next representative I spoke to said she had no idea what I was talking about, so I asked to speak to a manager. After even more time on hold the manager finally picked up and told me that he was not able to do what a subordinate incorrectly attempted to do earlier. I missed the entire game, and do not have the problem fixed for the future. I am extremely upset with the service I received today. If you have a problem with Direct TV the best possible solution is to just switch providers.

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10:05 pm EDT
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DirecTV new formatting

Your new formatting is great but some of us need to adjust the font to a bigger size due to the color and no boldness. How do we adjust the font size on the guide menu. There is plenty a room to individualize our own screen. Thank you. Hope you resolve this problem soon you already have a lot of very unhappy customers.
We've had no problems over the last five years until someone wanted to change things without thinking over people who are homebound And use this a lot

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8:00 pm EDT

DirecTV genie 2

In september I wanted to add a tv, so dtv told me to switch to the genie 2 from the original genie. What a mistake. 8 months later and 6 technicians. They finally sent me another genie 2 device and not much better. Plus after changing the box I lost my tv package I had for 7 years. They wont give it back to me. I lost over 50 channels and bill went up. Dtv tells me theres nothing they can do. First thing is they should stop selling the genie 2 until all of the software problems are resolved. Im canceling all my boxes but 1 because im a big football fan and I want sunday ticket. Once they dont have the contract with nfl, im out

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1:02 pm EDT
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DirecTV rewards

I am very unhappy & disappointed with your company. I feel like we just got ripped off.in January we sign up for direst tv and was told we would get a $200 credit card to use as we wanted. We waited and nothing came.in March I called they told me I had to call another number. That is when I cancele our movie channels because never watch them He then told me our bill would be a few dollars more. I said that our bill was not to change for a year. We got into a very long discussion and by the time I hung up, I was very upset and did not call. On April 11, I called again and was told my carsd had been cancel because I did not resporce to a letter I never got. I was on the phone 2 hours and transfered 4 times and no one could help me. The next day I got the same run around with 5 different people and was told by the last person a superion weould caa me back. That never happen. The 3rd day I talk to 2 more people that could help me Now I am at the end of my rope. Please help me.

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martha bruton
, US
May 01, 2018 11:40 am EDT
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signed up for direct tv as a new customer in jan 2018 was told and it is written on my contract that i would recieve a 200.00 rebate card after getting a conformation number (which never came, by the way) I tried to be patient and give direct TV time to get everything processed, but when I never recieved anything, I called and was told the rebate card had expired and there was nothing they could do about it. the rep I talked to was very rude and was no help at all. Needless to say, after being lied to, I will be canceling my service as soon as I can and will never do business with Direct TV again. I am a 93 year old woman, blind and in a wheelchair. I should not have too deal with this kind of stress. My daughter usually takes care of all my business because I can not see, but sthey would nost even talk to her on the phone at all. they said i would have to call them even though they have a copy of her power of attorney. I am telling everyone I talk to-all my churcch friends, all my caregivers, all my family what Direct Tv has done to me. Already I have friends and family who are canceling their service. I will tell everyone up until the day I die how I was taken advantage of. No one likes to sthink abouts elder citizens being scammed but that is pretty much what has happened to me. Hopefuly, people will read this review and be careful not sto believe everysthing Direct TV promises

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10:50 pm EDT

DirecTV new playlist interface

Today I awoke to see that the interface of the Playlist of my recorded programs had been changed overnight to something that is intolerable. The font size is so small that I can't read it from my bed or my couch. Why can't they leave something that is perfectly fine alone? They've ruined the whole Directv experience for me. The only thing that kept me subscribing to Directv was that its interface was so much better than any any cable or satellite company. It has now gone from the top of the heap to the absolute bottom. I will be canceling my subscription after being with them for over 20 years.

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9:42 am EDT

DirecTV rudest customer service reps in your philippines office!

Being a Call Rep myself for Citi Mortgage and a Fortune 500 company, I know what it takes to be a a person you want representing your company. The woman I have encountered are NOT! They are rude, cold and do not listen to a word you say. My last conversation with a girl named Gray, she would not shut up repeating the wrong answer to a question I did not even ask. I never received my recovery kit or a confirmation email with the last payment I had made 3 days before, like I was told I would get. I wanted an email with the instruction that would come with the recovery kit to show what to send back. All she keep repeating was "We are not sending you a recovery kit." After about 4 times I told her to get me a Supervisor. She came back and said none was available, then I said send me back to the states. She said she couldn't. I told her I would call back till I got someone in the states. I got Kevin in Florida. A great rep for your company,. Then a Danny, I believe in El Salvador, who tried to help. Then for my second part he sent me to a Brandy who had to mail me out a statement showing a payment, which I think is a crock. Why could I not get my email? She said she should not email or fax. Your customer service is [censored].in a world where your business depends on your customers, your investment should be on educating your employees in customer relations!

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9:13 am EDT
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DirecTV was offered 2 $200 gift cards to switch and the company lied

I received a call from directv asking me to switch from AT&T and that my bill would be much cheaper and being that I'm disabled on so security disability it sounded enticing. I asked them several times if I switch to your company I will receive $200 to switch from AT&T cable and also a $200 gift card to switch from AT&T Internet to AT&T Internet with the higher megabyte and days Emphatically said yes I asked him again and they said yes again I said if that's not the case I do not want to switch. Now when it's time to redeem my gift cards they're telling me that I only get one $200 gift card and the Internet 1 I'm not allowed to get. Now if I was not gonna be offered that I was very crystal clear that I did not wanna switch to the company I have found on many occasion's with in only being with this company less than 2-3 weeks they have lied so many times I can't count. But being that I'm disabled and I especially told him that obviously that $400 without me and he basically used the fact of my disability to get me to switch because of the money only to find out later he lied according to what they told me when I went to redeem it is so infuriating to me it's beyond words. It's unethical but I'm putting in a complaint to the Better Business Bureau I'm also making a big page on Facebook on how you should treat a customer when you're trying to get them to switch over especially a customer who is disabled and who needed the help and instead you decided to lie to me just to get me to switch over its deplorable. If this is not corrected I will be switching within the next couple days I do not wanna be with a company who Lies to people outright.

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5:06 pm EDT
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DirecTV inaccurately increased monthly fees for three years

My 83 year old mother has lived in her new, smaller home for three years with directv service. Directv has been charging her for four additional tv hook ups. She only has had three TVs in her new home with basic service.

After her new service was established in a much smaller home with only three TVs, it was gross negligence of the Directv service technician, or elders abuse, failing to adjust her newer, far reduced directv service.

She has been paying directv at least an average of a $24.00 additional monthly fee for three years.

By calculation, Directv owes her at least $864.00.

Contacting Directv with a formal complaint is extremely difficult. There is no satisfaction with foreign phone operators. There are no mailing addresses, or a physical address.

Directv overcharges are a clear conspiracy.

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DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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