DirecTV – Page 41

I have had a problem from the beginning with your company. I was promised a $200 gift certificate. All I have gotten are delays, time spent on endless telephone calls, lies and blame for others representing direct tv.

I was also given an original price which was supposed to be effective for the entire term of my contract. I had switched to your company in order to reduce my cable bills. After a little over a year, my bills are higher and continue up with no explanations or other offers. Apparently once you have a customer committed to a contract, you feel that you can treat them any way you please. I will not stand still for this and plan to make your company miserable for the way you handle your commitments.
Over night, you 'upgraded' your service with a new guide program. You have blown it. The upgrade is horrible. It makes using it and your service impossibly cumbersome. Is this the best your programmers can do? The font is smaller and not legible. The method for using it is not intuitive and not well supported by the remote. I do not want to go to school to learn how to deal with your new programs.
I am not a satisfied customer and plan to do everything in my power to make that point clear.

What is with this new terrible menu! The letters are much smaller and way more difficult to read. There is waaaaay too much going on in the screen. The color code along the channel row is terrible. When I go to my recording list, it shows the info! I have multiple recordings of a show and have not even selected which one I want and you take up half the screen to show me a definition I am not ready for yet. You have to look at the screen for 5 minutes to locate the channel and time of day it is so buried in crap on the screen.
I set my favorites list, now, every time I turn the tv off, the next time I turn on I am back to all channels.
This is absolutely a terrible screen. Whom ever made this decision should be fired! No one in their right mind could ever think this was an improvement.

When I contacted directv in feb 2017 regarding services and costs, I was asked if I had at&t service and I answered yes. I have the cell service phone number and was told I qualified for $55 off my bill/month for 24 months. I received the $55 credit ($55 off $119 for 24 months with qualifying at&t bundle) for 13 of the 24 contract period. On the 14th month bill the credit was removed and directv representative(s) suggested I sign-up for an at&t unlimited agreement and receive $15 off my directv bill. I explained I was inquiring to what happened to my first offer of $55 off. I was told that they do not have a record of me having at&t service and to contact at&t (weird since my bill says at&t/directv). Contacted at&t and they confirmed I have qualifying service and have had since dec 2007. But they can not do anything on directv billing. I have attempted via 4 calls = > 7 hours (I have recordings of each call) to get both parties on the phone at the same time to help me receive my discount or cancel the directv because they are unable to honor the offer they gave me for the full 24 months. I am on hold now with vicky 2007206 while she reviews my account. Each company passes responsibility to the other.

I am getting "[censor] tired" of this damn test coming on as much as 6 times a day interrupting daytime viewing, weekend viewing, evening viewing when watching news, shows, or programming.
What the hell is with this! I don't need a super colossal hd or whatever to cause my tv to burn my eyeballs out. If training do it after 1 am in the morning.
Now let see if someone has the [censor] balls to explain this to me!
[protected]@yahoo.com. Other wise I am dropping this [censor] and going with dish tv or spectrum.

Thank you for your time.

My problem, my issue is with directv!
I wanted hallmark mystery & movie, called in to directv...
I was told that I had the wrong pkg, they gave me one cheaper & better...
Did not get the channel, called in...
Told I was given the wrong pkg, changed...
Did not get the channel... Called in & was told it would take 24 hours to get the channel & the pkg was changed...
Did not get the channel... Called in, told that I had the wrong equipment, service would have to come.
Service came... I am a senior citizen< >widow... I was told that I needed new equip & dish & bury cable no... I cannot do it!
Sooooo I do auto billing... Did not pay attention...
Finally looked at my bill, wrong in trusting directv...
Have had their service & paid them for 20? 30? Years? Not one missed payment... I live in the country/ two choices of directv & dish...
Found the bill 17.99 hbo/ didn't ask for /didn't watch ever, didn't know I had it & 15.00 for preferred xtra? What does that mean?
Called in... Talked to cindy (after a long conversation) she told me I would get $ back on my next bill...
Did get $53.97... Supposed to be $218.00 for hbo plus $180.00 xtra...
Called in & talked with pern... Can't fix/computer will only pay $53.97 not $398.00? Was on hold for management & they hung up...
Directv has my number... They did not call me back... Recording says monday busy... Waited all week for a call back...
Beware! Do not trust them! Bait & switch! What have they done to me for alllllll of the years?!
We know the calls are recorded & the computer screen of my account has all of the info...
I have hundreds of channels that I do not watch... Sport, religion, spanish, gay, infomercial... I pay for them... Can not get what I want...
They advertise $35.00, $50.00, etc a month... Why after 20-30 years do I pay $119.09... My needs are little...
In my opinion... Directv got toooo big when at&t took them over plus with iphone tooooooo much power...
Now! At&t and time warner want to join... Noooooooooooooooooooo they are... Bad for the paying public... Really bad!
I waited for a week... What is my package? My refund? No call from directv... I told them that my next contact is the fcc...,
Please! Please! Help me! What! What! Am I supposed to do?!?! Help!
Thank you for your time.
Sincerely,

Sharon hudelson

My name is josue joel baez. I recently had my service installed for the first time I have direct tv. Within an hour it was disconnected. Rsh disconnected my service due to a back balanced that was left from a family member. It is not right and fair for me that I have to go through this. The representative were very rude and not wanting to work with me. I want to make a dispute to direct tv for messing my credits up. On the bill I got it was negative 200 when it was 0. So I want to dispute the false credit. I don't even have the service on and you guys are messing my credits up.. I was upfront with rsh about me paying my bill always. For them to shut my service and then mess my credits up like no. I never had negative 200 on my credits. So im disputing that.. This is none sense
... Its outrageous and uncalled for... You guys say you guys are the number one tv service in the world but when I put my service it's shut down. Like are you serious...

I resigned my contract in february.
My contract was for two years and my bill would be 67 dollars a month starting my next bill.
The representative then said for being such a good customer. He would cut my current bill january in half too.
Then on my february/ march bill I get charged for the discount the representative gave me on my january bill. When I called direct tv they said that's not what he did and they told me I am not getting my money back. And if I want to cancel they are going to charge me.
That's not what was said when I resigned up.
The discount for january was an additional credit outside my new contract. I have the recording of what the guy said.
It was not suppose to be the start of my new contract. And it was certainly not suppose to be added to my bill this month. I asked to have the message replayed as proof and they wouldn't do it. They also wouldn't listen to my recording of the message. And they said they will not return my 100.00 additional dollars from my account. They also hung on me, twice!
I am reporting this to the bbb and I am contacting a lawyer since I do have the original call recorded if I don't get my money back and a response from this message.

In february I switched from directv to dish tv so I had to return equipment to directv or they would charge me $145.00. They sent me a letter telling me to put the equipment in a bag along with my account number, take it to ups and they would take care of everything. When I took it to ups I was told they couldn't do this because it had to be a ups store and they were not a ups store and the nearest store was 50 to 60 miles away. So I came back home, called directv, explained the situation and asked what now? She definitely wasn't the friendly type but told me to take it to fed ex and they would would take care of it. Not wanting a repeat of the ups fiasco I asked her if she was sure and she snapped back at me a yes. She wasn't about to check at all, maybe it was above her pay grade to do so. Anyway I made the trip back to town to fed ex and of course it was the same situation as ups, it had to be a fed ex store. I came back home, called directv again, this time got a nice woman, explained the situation and that I wanted a box because I was not going to drive 50 or more miles to a city I didn't know my way around to return some equipment. She did what she had to do while I was on the phone with her, then told me that I was all set and would be getting a box from fed ex. Two weeks or so later I still had not received the box. On march 15, 2018 I called directv and again explained the situation and asked for a box. He then spent the rest of our 28 minute phone call trying to recruit me back to direct, telling me of all the discounts and deals he was going to give me. I told him I wasn't interested, all I wanted was a box. He wasn't listening and I knew I wasn't going to get a box without getting nasty which I didn't want to do so I hung up on him. I then immediately called directv again hoping to get someone that would listen. That didn't happen. This one wasn't quite as bad but there wasn't going to be a box so to get out of this one I told him I would check with dish tv to see if I could get out of my contract with dish tv. This call lasted about 13 minutes. When I hung up I knew that no matter how many times I called I was not going to get my box but I was up for one more attempt but a different strategy. I went to directv where they had a chat. I got a nice lady named mary. I again explained the situation and she left for a while and then came back with jackson pack n ship. She said if I take it there they would handle it. She had been gone for a while so I thought maybe she had done some research on it so like a gullible fool I gave up my quest for a box and went to jackson pack n ship. Same old story, they handle ups stuff but are not a store. The man I talked to said he has even called directv to tell them he can't do it. So here I sit, I still have the equipment but no box to return it in and evidently no way of getting one. All I want is a box to return the equipment and have the $145.00 wiped off of my account. Interestingly enough directv no longer has valid credit card numbers for me. I know I will never be able to prove this and it could be a coincidence but I don't believe in coincidences. On friday, march 16, 2018, the morning after I hung up on the directv ultra pushy senior agent, I got a call from my bank the first thing in the morning telling me there was some suspicious action on my credit card and asked me to verify whether or not they were my expenditures. There were around $1, 000 worth of charges on my card made that morning and they weren't made by me. My card was in my wallet so I hadn't lost it. I haven't been out of the house or charged anything on my card in over two weeks. Like I said it could be a coincidence but I don't believe in them but I will never be able to prove it. I do know one thing, directv will never get my credit card numbers again. My directv account number is [protected]. My name is d.J. Ross

I had issues with direct tv service and called to cancel service because of poor repception and hired comcast services. I got a bill from direct tv for a month that I didn't have their service because we were using cable didn't know thy had not disconnected service until I got direct tv bill this caused me to dispute in principal this was not my fault I refused to pay this was on their end they should have disconnected when I called in and told them to. Now 9 years later they are trying to collect.

I just want to express my sincere regret in doing business with direct tv. I recently called a few days ago to have my services canceled on april 1st, and I was told that that was doable because my one year contract is up. Then today I get a random phone call from direct tv retention center telling me I was somehow in a two year contract that would not be up until july, out of the blue. This was the first time I was ever informed of a two year commitment. I would also like to state how no one there could help me as I was just transferred around aimlessly until I managed to get in contact with the floor supervisor who hung up on me abruptly before I was finished talking. This is wrong and I will not be doing any more business ever with direct tv because of this. I'm a college student, not a millionaire and do not have extra money to throw around. I signed up with direct tv because I thought it was the best. Now I believe I could not have been more wrong. Especially since there were credits on my account that were supposed to go towards a previous bill, but we're not for some reason and just stayed in my account until they "rolled" off. Next time I will take my business elsewhere unless this mistake is corrected. Thank you for your time and have a nice day.

Sincerely,
Former customer matthew wright

We are so mad at directv right now — on the directv guide it listed the kansas vs. Kansas state (our rival of all rivals) game was on 209. We knew we might be late getting home to watch the game so we recorded it. It listed it on channel 209, complete with the description "kansas kansas state".
Well, when we get home, we click "list" and "play" for channel 209 that we had recorded only to find we had taped the virginia clemson game! What!?!? Are you kidding me!?!?!? So, thanks to the error on the directv guide you made us miss the entire first half of the ku jayhawk game! I sware I was getting ready to move my mom from what she has now to directv but i'm so mad that I missed that big playoff game that I would never give her directv now! And, i'm not the only mad customer, I posted my anger on my facebook page and a lot of other folks recorded the wrong station too! I'm still mad!

I cancelled my directv service after 4 years, 2 of which were not under contract. I called before my service ended and requested a canvellation at the end of my monthly service. They said my acct ended on 2/12/18 and I had called in time for cancellation on that date. My service was cancelled on that date and everything was fine. I called and registered for directv now on the 12th of feb and got a discount because I was not a current directv customer so I know my account was cancelled. Then I got a bill that says billing period 2/12/18 - 2/15/18 for $76.30. I have sent back all equipment and called several times, when they realized, after my final 36 minutes in the phone with them and then speaking to a "supervisor" I was then told the billing cycle closed 1/23/18. This is nowhere on any of my bills, then I was told there was a previous balance from december 2017. I have all payment history on-line and have never had a past due charge or a previous balance. Billing period is definitely on my bill as 2/12/18 - 2/15/18. Could someone please help me with this issue. Thank you so much. Acct # [protected]

This is my 3rd attempt to correct this issue. I had an issue with the genie box and was told they had to send someone out to replace it. The new box
Arrived in the mail.

The tech set the new box up and took the old one. I have explained this now 3 times and I am not paying for the old box. I have had directv for many years but at this point I am ready to cancel if something is not done this time.

The last rep I talked to said give it to march 6th and it will not be on bill anymore. Well I got a new bill telling me I am past due and threatening to shut off service. You do not know how irritated I am. This better not be
On my credit report.

Then when I call I keep getting the phillipines. I do not want to talk to them. They will not connect you to u.S.

Acct [protected] debra salerno

I don't have the reference numbers, can't find them but there should be 2.

I am waiting on hold again trying to get someone in us.

We have technical issues with just one of the 3 tv's that we have... The remote doesn't work correctly on forward and reverse... When I pause, it jumps forward when push play instead of coming back to where it was paused... The audio doesn't work at all on nick jr. And on all recordings the audio cuts in and out. My wife called to get the issue resolved and they someone would get back to her. A month later no one had contacted us so I called and talked to ron and said if the problem wasn't resolved within a week I would be canceling my service... He said someone would contact me within 24 hours... No response... Went to my at&t store to see if they could help... He gave me a number to call for the cancellation dept where I could talk to a supervisor. I called the number... They couldn't help me... They were going to transfer me to the tech support... After hassling with the recording I ended up with billing dept... They transferred me to tech dept again... Asked for a manager... Waited... Someone came back, not the manager... After talking with her for a while she told me she couldn't send a technician out because it was a software problem... After a month, she couldn't tell me the status of my issue or when it would be resolved... I never got to talk to a manager/supervisor and I told her that this was unacceptable and if the issue wasn't resolved within a week I will cancel my service... She said "sorry"... I will wait a week and cancel service if not resolved... This is disappointing because we have had directv for many years... The first time issues were taken care of quickly and easily... This time, after being purchased by at&t... This is how service issues are handeled... Just like the banks... Too big to fail

Harry perazella
28261 shore
Mission viejo, ca 92692
[protected]
Acct no: [protected]

Hello,
I am writing this after numerous failed attempts to resolve with telephone customer service. Let me go back to provide a detailed time line.
Early december 2017- at the time I had separate receivers in each of 3 different rooms.in the family room was a high def dvr, in the master bedroom was a high def receiver and in a spare bedroom was a simple std def receiver. After reading your website I noticed that I could switch to a genie with just 3 minis in the rooms. That way I could get high def and record in all rooms. I called customer service to verify and they comfirmed that fact. At that point they asked me if I would like to make the switch. I stated that I would only switch if it did not cause a new contract to be activated as I was not on any current contract being a customer since 2008.
They stated "oh no, you have the protection plan and equipment is covered under that plan". "there will be no new contract established". I said if that the case then ok to proceed.
Unfortunately, since my equipment was switched to the genie I have nothing but problems. I've had a service rep to my house who admitted direct has been experiencing numerous complaints on the genie and referred to a "caddie alert". The report he sent in was [protected]-3gbl.
He told me someone from direct would be calling me. No one has. The problems (picture freezing for 3-5 seconds constantly), picture blurring when tv turned on and off quickly, remain. I have finally had it with the problems and lack of concern so I contacted customer service to inform them I was cancelling my service. They informed me that I was under contract until december 2019, meaning a new contract was initiated when the genie was installed so obviously the customer service representative lied to a direct question I asked. I am not going to be saddled with inferior equipment for the next two years hoping that direct can work out their genie issues. I expect to hear back with a resolution.

On 01/29/2016 I called at&t to possibly switch from cable to direct. My contract had expired and I was searching for better rates. I spoke to the sales person and said I wanted a two year contract with guaranteed two year rates. She assured me that direct had such a plan. I accepted the plan, made a payment. All of this was handled over the phone. Soon after I received a contract by email which I opened and saw in red lettering two year contract. Trusting I looked no further. One year later my bill started increasing I called customer service I was quickly referred back to the contract and in smaller print the second year to receive the discounted rate I had to purchase other service such as internet etc. This is a very deceptive practice especially for a co like at&t.

I am moving into an apartment complex and called at&t last friday (march 2, 2018) to set up internet and directv service. After going through the complete process with a very nice young man, he told me that he could not set up directv installation due to my location having an mdu (multi-dwelling unit) restriction. He said I would have to call the rental office and have them arrange installation.

So I called the rental office this morning (march 5, 2018) only to be told that they just have to let the installer into the electrical room. I would have to call directv to set up installation. I called 4 different directv phone numbers, spoke with 4 different people and was blind transferred once and the call was disconnected. The last person I talked to said I needed to speak with sales and wanted to transfer me to the first phone number that I had called some 55 minutes earlier (with no success).

I never was able to speak with someone who could give me the information I needed to get directv installed in my new apartment. However, I did a google search and found that, yes indeed, I had to call my apartment rental office and go through them to get the phone number for the installer. I am still waiting to hear back from them.

My complaint is this: directv is a multi-billion dollar company. I am a senior citizen trying to set up all my services for my move in date so I am not without what I need. Why is the information not made clear on your website about what needs to be done to set up installation for an mdu and why do your customer service agents also not have this information? Thus far, I have spent over 2 hours trying to set up an installation date. Part of that time is not the fault of the directv but the majority of it is.

My phone number is [protected] and my name is micheline nicol. I do not have an account number since I have, thus far, been unable to set up service. However, my order # with at&t for internet service is 5434124.

To say I am very unhappy at this point would be a gross understatement.

I have been trying to cancel my service since november, and 4 months later I am still getting billed. I keep calling and they keep promising that my service is canceled and guaranteeing no more charges, and credits, which never come through. This has been the biggest waste of time and money I have ever gone through.in the end I am just having to go through my bank to contest charges and not allow any more charges. I am considering legal action and have filed a complaint with the fcc and federal trade comission. I will also tell all my friends and family about my experience and post reviews wherever I can to impede any more people going through this. I cannot believe such a dishonest company is allowed to operate.

We purchased a new tv for our basement and decided to see what it would cost to get it connected to our direct tv service we already had for our existing tv. I was told an additional $7 a month. Well that sounded good.
They also offered free dvr genie upgrade for both tv's. Now free to me means free. I was also told a new contract was not needed.
Well low and behold, we are now being charged the $7 plus $23 for dvr service and we are in another 24 month contract. Why are these people allowed to lie to customers and get away with it. I am soooo pissed! I'm about to file a complaint with the bbb.

We never ordered sunday ticket and it showed up on our bill. I called and spoke to 4 people to get it removed. They said because we didn't notice that we had to pay for it. I said it's like your taking money out of our safe deposit box and because we didn't notice it for a few months or years you're allowed to keep it. We never signed up for and we never authorized it. The direct tv employees said if it's on your bill & you didn't take it off it's your fault. So direct tv believes they're allowed to add anything to your bill if you don't notice that they're allowed to keep it. They also added some kind of insurance for $24.99 we never ordered. They said we had the initial insurance at $7.99 I never ordered that either and somehow upgraded to the triple price version of something we never use or ordered. I'm still fighting for that. It's been going on for years. We set up automatic payment so it's easy to pay bills and you want to trust the company. Direct tv is untrustworthy and they are thieves. There should be a class action lawsuit against them.