Menu
DirecTV Customer Service Phone, Email, Contacts

DirecTV
reviews & complaints

www.directv.com
www.directv.com

Learn how the rating is calculated

2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for DirecTV has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of DirecTV. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DirecTV reviews & complaints 2186

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest DirecTV reviews & complaints

ComplaintsBoard
S
6:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV charged for service that never was installed

I had moved into a new residence and took my Direct TV with me.
Within a month of living at the residence the landlord attacked and raped me. I immediately had to move it when I called Direct TV to tell them I was having to move again, they told me it would cost me. I said I was unable to pay to move the system at that time, since I had missed so much work due to the attack and rush moving situation. They agreed to temporaily suspend the account. The residence I moved into was temporary and I will be moving again shortly.
Direct TV says there is nothing they can do and send me a monthly bill for satelite service that doesn't exist not even a dish on the house . Previously I had been a loyal customer for years and this is how they treat there customers. I suggest not to use this uncaring, unsympathic company. The thing they don't realize is as soon as I got permanent residency I would have resumed the service. I guess I will go to collection because I refuse to pay $80.00 a month for a luxury I don't even have access to.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
daniel orphee
Randolph, US
Apr 13, 2013 11:45 pm EDT

my daniel orphee this is my address 6304 chestnutwest randolph ma 02368 tel [protected] ispoke to some one at direct tv and they have requested to send proof of payment in order to have payment reversed i do not have any acconts with direct tv and never authorizedthis payment i need this money to be reimbursed as soon as possible please contact me at [protected] thank you

ComplaintsBoard
K
11:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV taking money out of checking account without permission

direct tv added a sports package to our account with out our knowledge.when we got the bill we called and they said we had called and added this package and they could not remove it unless we paid for it first.we refused to pay the extra amount and just continued to pay our regular bill. they cut off our service and took money out of our checking account for over 500 dollars.when we called them they basicly told us tough.why isn't someone controlling what these thieves do?

Read full review of DirecTV and 7 comments
Update by koga
Dec 09, 2009 1:45 pm EST

I don't know if it will help or not but take what proof you have to your bank and tell them what happened. I did and the banks lawyers got me my money back. I did have to wait about a month. You can also contact consumer law in california and they will handle your complaint and maybe get you a little extra.

Krohn and Moss Ltd.
[protected]
Won't hurt to try

Update by koga
May 08, 2009 9:23 am EDT

itook my contract to my bank and complained to their lawyers.they not only put my money back in my account but they went after these thieves.

Hide full review
7 comments
Add a comment
J
J
John U
South Glastonbury, US
Dec 07, 2010 5:04 pm EST

I decided to try direct TV in addition to my cable, big mistake. The tech didn't show up on time and when he did show up, I had to leave for work. Yes, stupid me, I let him stay to complete the job in my house while I was out. When I got home that night what a mess. The direct TV didn't work and neither did my cable. When I went down cellar, [censor] what a mess! The tech had severed all of my cable wires and did a very sloppy job replacing with his own installing his own. Now I had 2 systems and neither worked. The next day I called Direct TV and told them that I was canceling my agreement with them. They told me that it had been over 24 hours since the rep had been there and that I was due to pay a $517.38 service fee. I told them to just piss off. I sent back the converters and remotes in their prepaid boxes and thought that was the end of it. 3 weeks later I got a letter from direct tv thanking me for my prompt payment via my visa card. I did no such thing but, upon calling visa they told me that direct TV had indeed withdrawn $517.38 from my account. Now the whole thing is in dispute with my credit card company. What a bunch of dishonest losers, STAY AWAY FROM DIRECT TV!

M
M
M. Poulos
Arlington, US
Nov 26, 2010 9:43 pm EST

I had $656 taken out of my account with no warning as to when the transaction would take place. I bounced all my bills. I was told "it's our policy" and it's in the agreement. I subscribed over the phone, so I was not informed at the time of this "agreement". I asked customer service where in the agreement was this this small print indicating they can freely go into my account without warning...must be convieniently where the consumer cannot see it. He had me waiting along time as HE could not even find it! It all started with them at the time of hook up. They put the DVR box in the wrong room and would not come back to change thier mistake unless I paid $57 dollars. I was told I signed off before they left, but how the hell did I know it was in the wrong room. They were the ones with the specifics directions where to put it! What is their definition of "customer service"?...to take you money in an overly extended commitment to them and if there is any problem, they wave some [censor] "agreement" at you. They don't exactly ensure future customers and referrals. I won't ever deal with these theives again! I will tell everyone never to sign up with them either. It's fake customer service. They have the consumer over the barrel and won't take care of them in the least! [censor] em'

P
P
PissedOffPerson20
Missoula, US
Jun 20, 2010 10:53 pm EDT

Direct tv just took almost 300$ out of my account which didnt even have the amount in it to cover that. How could that happen!? I've never gave them any permison to do that nor did i agree any where for this to happen. no my account is under my rent check is gonna bounce same with alot of other things and i'll get over draft charges for ever thing. Thanks direct tv you just [censor]ed me over and now instead of just paying them when i could I'm going to owe my bank like 500$ in [censor]ing over draft fees. [censor] you direct tv you [censor]ing suck!

D
D
Direct TV Ripped Me OFF
Dallas, US
Dec 09, 2009 1:19 pm EST

I made a payment for someone.. they decided to cancel their service and a month later Direct TV takes the 500 dollars out of my bank account. AND... I dont nor have ever had DirectTV

J
J
joemama32172
Albuquerque, US
Oct 08, 2009 4:48 pm EDT

Send this around

View 0 more photos
J
J
joemama32172
Albuquerque, US
Oct 08, 2009 4:47 pm EDT

I know exactly how you feel. they did the same thing to me, I had my rent due until i found out they took money out of my account with out my say so. So i payed for a bill board to be put up so they could lose the money they stole from me. I hope it makes them lose ten times the amount they took from me. If you are discussed by there unethical ways post this picture so people know about them.

P
P
paul bartels
North Webster, US
May 08, 2009 8:49 am EDT

they just took $739.00 from my account.

ComplaintsBoard
Y
12:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV wrongful billing

You are charging me for some unauthorized PPV movies that I did not order and absolutely did not watch. Come to find out these movies were Porn. I do not watch Porn. I dont knock those who do, but I don't and find them totally degrading. I called the office back in August 2008 to complain when they showed up on my bill. I told them what I am telling you now. Supposely, they were taken off the bill. After having so much problems with some of your customer service personnel and having been hung up on several times, I decided to go back to my original cable company and I am finding great satisfaction with customer serive and pricing. Now you are trying to withhold $26.94 from monies due me months later after I called to clear this matter up. I called your office several times to no satisfaction. The supervisor was too busy or not interested enough to discuss this with me. I am outragged and I plan to take this matter to the top. I plan to contact the PUC, congressman, newsman and anybody who will listen, because I think someone else may have had these same problems. I am on a fixed income and the econcomy is a mess. I trying to survive like everyone. I am a senior citizen with chronic kidney problems. I do not waste my money on such nonsense. I would like to contact Mr. Chase Carey because I need help in clearing this matter up once and for all. I returned my receiver 8 weeks ago, now they tell me I have to wait another 8 weeks to receive money that you automatically took out of my checking account which casued my rent check to bounce and caused me other financialy difficulities. I thought going to Direct would be better than Comcast, boy did I make one of the biggest mistakes ever.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
broken harded
San Jose, US
Aug 01, 2012 5:14 pm EDT

I told them my mother died and I Had to leave out of town and didn't know when I was coming back. its 4 months later and they took all my money out of my account I Got late fees and i cant pay my rent on time...that's really stress-full on top of loosing your loved one.

ComplaintsBoard
J
2:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV terrible service

I am the owner of a duplex complex in Clayton, NC. My duplex renters have Direct TV. During installation, your technician drilled through the foundation vent causing damage that allows insect to get underneath the house and also cold air to get underneath the house and freeze the pipes in cold weather. Also damage was done to the shingles while putting the dish on the roof which has caused some water damage. I would like to know if you have had this complaint from any other home owner.

Read full review of DirecTV and 23 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
23 comments
Add a comment
Valerie
Valerie
, US
Sep 18, 2008 11:24 am EDT

The "installation specialist" came to install our new HD DVR service with Direct TV. We were so excited. The "specialist" took about 3 hours to install our satellite on the roof and the receivers. When he finished, he informed us that he didn't have any HD DVR receivers and that he installed a regular HD receiver until next week when someone would come switch them out. That is when the nightmare began.

The following week a different "specialist" came to finish up the job. When asked if he had our new HD DVR receiver, he said that we would have to purchase the one that had been installed last week before he could switch it out with the DVR. As he observed the work that had been done the previous week, he asked if Direct TV had done the work and just shook his head. He said the wrong wiring had been used and nothing had been grounded.

During that week, our brand new $3000 TV had developed a small green dot on the screen. Put the two together? After exhausted and numerous attempts to rectify the situation with Direct TV, we canceled our service. Two months later, our credit card was billed $1283 from Direct TV.

I called the credit card company and told them an unauthorized charge was made to my account. They told me to call Direct TV first. Of course I dreaded this conversation because I knew what a horrible company I was dealing with. Long story, short, they charged me a cancellation fee because we canceled our contract before two years. It didn't matter that we never received our HD DVR or for the service that they had been charging us for a DVR.

I am still in dispute with Direct TV but I advice against using them when there are so many other good providers.

M
M
Morney
, US
Dec 17, 2008 10:59 am EST

Just a consumer aware with Direct TV.

I was a loyal customer for over 5 years and always paid online. This was until our dvr box decided to stop working the morning after they had sent one of their usual automatic updates to it.

I called the rep to be told I would have to pay $70 for a tech to come and look at the box, then pay an additional $300 if it had to be replaced. I had no time limited contract with them from being a customer for so long and thus I also found out that I owned the DVR box, so it was my responsibility that it broke.

You could imagine my surprise and I requested to speak to a supervisor, which after being on hold for ever, I was hung up on. I called back and was then told by a different rep that I also had the option to sign up for their monthly service plan which would eliminate the tech fee, but would be an addition $5+ a month. I explained my frustration that they were the ones in control of the box, I had done nothing to it, yet I have to pay for it. So why would I have to pay for a service when they could just send a signal and kill your cable box whenever they wanted too ... sounded like a scam to get you to sign up to their service plan ...

It took me 5 minutes to cancel my service with Direct TV and sign up on a much cheaper bundle package with Comcast. A few days past and I regularly check my bank account. I found that Direct TV had taken my last payment of $64 which was not even due yet, straight out of my account. I was not on any form of automatic payment with them, and had chose the option to pay 1 time only via credit card each time I paid my bill online. I called them to ask them why they had done this as it was not authorized, their answer was ... Oh we updated our contract agreement recently and you would have gotten a copy with your statement in the mail. If you cancel your account, we are allowed to take the remaining balance immediately out of whatever account you have saved with us online that you have been making payments with in the past.!.

So BEWARE of making any payment online to them through the direct TV web site. Stick to making them directly through your own banking system or send a check when you get your statement. If not you will get an unpleasant surprise with probably a lot of NSF fees to follow.

Funny thing is that they now call and send me junk mail trying to get my business back, not in a million years Direct TV, you lost a very loyal customer and your not the only ones to offer all those channels anymore, DUH!

S
S
Silvio
, US
Apr 29, 2009 8:39 am EDT

After hearing of a $21.oo monthly discount available from Direct Tv while watching the race I called to check on it. I got a live person who wouldn't listen to what I wanted but sure wanted me to know I was behind on my bill. So after denying me the advertised $21.00 discount. I asked about the $35.00 credit from last month. She told me that wasn't in the notes so it didn't happen. So then I asked for an arrangement plan for my bill. After holding on for twenty minutes I was denied any arrangements because I got them last month and I couldn't just expect to have them again. So after five minutes of begging for a resolution specialist I was given to MIKE badge number [protected]. Mike is the highest person at Direct TV, he informed me and although he was sorry Direct tv would rather lose my business than grant me an extension no matter what kind of rough time I am experiencing. But he did note that I was a good customer and they will hate losing me.

B
B
Barbara
, US
Jun 17, 2009 4:40 pm EDT

When you call to activate service they do not tell you, that you are signing up for 2 years and there is a $300-400 early disconnect fee. When the technician installs the equipment, you think you are signing for the equipment installed, but you are putting your signature on the 2 year contract. They do not tell you any of this. If you have to disconnect before the 2 years, then you are told you signed the contract and there is absolutely no way around it. They never ever wave the fee, that is company policy. This is blatant false advertising practices. When you try and talk to them, all you get is 'you should have been told at sign up about the contract, if you were not then the technician should have told you. Well what do you do when neither one of them told you about it?

L
L
Lisa Anstett
,
Jun 22, 2008 6:44 am EDT

I was contacted by Direct TV to initiate service. I informed them I lived in a 2 story home and they would need an extended ladder to install dish. It took 3 attempts to connect. The first attempt was an 8 hour waste of time that resulted in the technician placing a large bracket on a side roof on the front of the house. We did not wish for the dish to be visible which we communicated to the technician. He did not have a 40 ft ladder so after 8 hours of attempting and placing the bracket in the side roof and not being able to get a signal... he rescheduled us. The second attempt the guy was an hour late. I called to check on the appointment. Customer service told me he would be there shortly. The guy did show... in a rental vehicle without a ladder as he'd been in an accident and was told by his boss he would have to come to inform me in person. The technician was obviously shaken. The third attempt... the ladder was long enough but the technician said he needed a second person for safety to hook up. After 4 hours, my husband ended up assisting with the installation. The hook up took all day. When the technician went to make the connection call, they had us signed up for a different service. This of course took forever to straighten out. I called to complain about the start of this service. I was transfered several times and finally connected to someone (in India) who said he would give us some free service time, provided an address to send my roof repair issue, and promised great customer service from then forward.
We were never able to get the promised HD channels even though we had a HD TV and a HD receiver. Most of the time we had to restart the system or call into customer service (10-15 min call each time ). The end result was I missed the first 15 min. of just about every show I wanted to view. If I scheduled it to record, it would just miss the show all together. I scheduled 3 technician appointments. One third of the time they would show and not be able to do the job due to inadequate equipment. After several months, no compensation for time and trouble with the hook up and no reimbursement for my roof repair. I called to cancel my service, the CS person talked me into allowing "the best technician they have" come out. He came without a ladder on the scheduled day. Rescheduled for 2 days later- while at our home, he stated because of our location and the large oaks, we would most likely always have difficulty. 2 days later, I went to view a program. Got the familiar error message and called to cancel service. I thought after me taking off work 3 days to allow installing the darn service, having my husband in danger as the technician's assistant, missing the first 15 minutes of my few favorite shows during the entire service time, not being able to view HD channels, and last but not least... canceling a football party since we were not able to view the game they would waive the early termination fee but they are charging me and have not addressed any of my complaints. I would advise against doing business with Direct TV. The contract with them is one way only.

Lisa Anstett.

P
P
Patrick
,
Sep 27, 2008 2:41 pm EDT

I had Direct TV for less than 2 weeks. Took 2 trys to get them to hook it up. Then roofers replaced roof and took off satilite dish. Was told it would take 3 weeks to reinstall. So I cancelled. Got a bill for $388+ but customer service rep agreed I shouldn't have gotten it. I thought I would try one more time. But no deals and not even the same price I had before. The rep was very cocky and rude. Unbelievable. They did everything they could to NOT get my business.

S
S
Sonny
Peoria, US
Jan 08, 2009 5:04 pm EST

January 8, 2009

Customer Service
DIRECTV, Inc.
P.O. Box 6550
Greenwood Village, CO [protected]

Dear Sirs:

Would you pay for a service you are not receiving? I think not. That is why I am writing to you. I am a retired person living on a fixed income and switched from Comcast because I thought you would be a better deal. I was mistaken.

I have had Direct TV for a little more than a month and have had to call you six different times now. I told Pam today that I want the boxes sent so I can return your equipment and want this disconnected with no charge or I am filing a lawsuit for repairs to my home, for lack of service, and stress.

1. The initial installer came, busted through my concrete basement wall and ran a wire that hangs down into my family room to hook up the TV there. It was the best he could do according to him.
2. The initial installer hooked up my bedroom and the TV came in black and white. He said it was the best he could do.
3. I was supposed to get up to 4-6 hookups for signing up but did not because this guy had to get home to dinner. He told me and a friend who was visiting that his wife had dinner ready. He did not show up until late evening. I was told to call again for my other hookups.
4. My service went out and I was told I had to wait 5 days to get someone out. The service came back on the day before. I was expected to wait 5 days for service. Not acceptable. I did wait and finally got the bedroom TV to work after somebody came again, however, a line is draped across the back of my home like a clothesline. My new siding has holes in it.
5. The initial installer put the dish on my brand new roof when I had asked for a pole in the yard. I just had this roof installed this past summer. Now I have a dish sitting on my new roof. Who is getting that off and fixing my roof now?
6. I made another appointment and was told I would have to pay $300 to get my living room hooked up. I requested a supervisor. I was told by a “Tyler” he was sorry for all my trouble and a supervisor would come out to my home today, January 8th, between the hours of 8-12. He told me the supervisor was not on a schedule and would probably be here at 9:00. Nobody came.
7. I am an organist for funerals, as well as a substitute teacher. I turned down 3 offers because I sat at home and waited for your people.
8. I have a TV in my living room that is not hooked up that I can not watch. My other bedroom hookup was never done. I only can see TV now from my family room with the wire hanging down and the hole in my wall.
9. I called twice today, the second time speaking with Pam. I told her the story again and I want disconnected and for her to send me the Federal Express boxes so you can have your equipment back. She was not nice and told me I had to pay a penalty of around $400 for disconnecting. I protested and told her I never received what I was supposed to get. She is still sending me a bill. I already asked my attorney and was told this is unilateral and benefits only you and not me.
10. I called my credit card company and cancelled my card so you can not charge me.
11. I called Comcast and they are reconnecting me at the pole for $104.48.

Your company is absolutely terrible. I have damages to my home., wires hanging, no TV service in two rooms, your people treated me like crap, I had to wait about 5 days every time I called back to complain, the supervisor never showed up, I could not even see your service during our last ice storm, I went nearly 5 days without any TV, and you want to charge me? I think not. I am out repairs to my home, having someone come and redo my roof taking your dish off, and I am out income.

If I do not hear from you in two weeks, I am forwarding this letter and my documentation to the following: You are not stealing from me without a fight.

Attorney General State Of IL
AARP
Better Business Bureau

If you do not write me off totally, I shall be forced to file suit to get your company to leave me in peace.

D
D
d williams
Fort Worth, US
Dec 02, 2009 12:20 pm EST

I had Verizon Fios and I thought the service there was bad so being the smart guy I am I went to DIRECT TV! What a mistake this is the worse service I have ever had. I have had a box that has not worked since I received it. I called Direct TV and was told I would have to pay a service fee to get this box fixed. Well I paid the service fee and the box still does not work so I phoned Direct TV and I am now told I will have to pay another service fee. When I signed my contract I signed for 18 months so when I called Direct TV i politely informed them the after the 18 months I would drop the service at that point I was told that because I have a HD box my service is now 24 months. THIS COMPANY IS THE WORSE COMPANY TO DEAL WITH! To everyone who is thinking about getting this service please think twice had I been warned I would not be in this mess. I am one very unsatified customer!

F
F
Forry
, US
Jan 19, 2010 12:39 pm EST

If you value the truth and honesty of a company then do NOT deal with direct tv . DO NOT give them any credit, debit or bank information. they will tell you you have thirty days to try their service... we cancelled within six days and they just took $506.06 out of our account for "EARLY TERMINATION FEES" they have been giving us the run around since we started with them in oct. and ended in november. NO corporate office to talk to, no legal department to contact... SO IF you really want to go thru major hassles to try their service, which isn't what they sell you over the phone when you receive it. and if you want some company getting into your personal money accounts... then go for it!

D
D
Dawson Tx.
Spring, US
Jul 22, 2010 6:44 pm EDT

My husband & I have had service with Direct TV for more than 10 yrs. We needed to have our old equipment updated to HD. Which ment that a tech. would have to come out replace dish on house & install new HD DVRs in three rooms. Made Apt. to do so & Contracted co. for Houston area never showed. Made many phone calles, were told that theywould be out at later time in day 2 diffrent times tech. was running behind. then finally were told they were out of equipment needed to up grade. Need to reschedule apt. Did so. Still No one showed for apt. were to come later in day still no show 2 times again. Finally after waiting most of day tech showed. Tech. came in(non english speaking) looked at dish on house & said I can't up grade. We do not install dishes on dewellings. can't change equip. gave me his phone with superviser on other end he told us the same thing plus a few choice words & had his techs leave. No work done. We had Direct TV install orginal dish & they changed it out one other time each time putting it on the roof where it was. Don't know what the major malfunction was this time. other than just didn't want to work. In our neighborhood Due to Deed restrictions that is where the dish has to be placed. Never was an issue before. Called & complained again to Direct TV with no results! Have a list of many complaints on account with Direct TV they just don't seem to care! Will now switch to another Co.

ComplaintsBoard
C
9:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV bad choice of sirus music chanels

Lol! I've had direct tv since 2002. Went to cancel and was told my "contract" went thru feburary 2010. I bought a receiver at best buy new, since they kept sending me factory conditioned ones that ould get hot and conk out in 90 days.
Since they/direct tv had to "activate" this purchased from best buy receiver.
They/direct tv view this as a "contract". - lol! Have people heard of anything so bizarre? I purchased the receiver. Oh well, they direct tv said that it I cancelled them before hand they would ruin my credit.
Direct tv does not carry the sirus station sirusly sinatra. They dropped that stationfrom the listing. Alot of older people who are home all day like that station. Incorrect billing, bad music chanels, the list goes on. I wonder what they will blackmail me with when I do drop them in feb 2010. Sad c companies resort to these type tantics.

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
9:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV directv fraudulent business practices

I had been a Directv customer for 6 years when I asked to be upgraded to a HD Receiver. They sent me a receiver. When I tried to connect the receiver a message popped up on the screen telling me to call customer service. When I did they informed me that I needed a new dish, so I scheduled an appointment
for a technician. The technician arrived and told me the new dish which was much larger didn't fit on my balcony in the city and didn't get "Line of Site", so I cancelled my account and returned the receiver. A month later I received a bill for $413.84. I called and they told me I broke the verbal (which is questionable legal practice anyway) contract because I didn't complete the 2 year service. I wrote them two letters and called them over 20 times, and every time they told me it was a valid charge. There were four or five representatives who told me that I shouldn't be charged, but they said they were powerless to do anything about it. One person who seemed to try very hard was a person by the name of David in "Retainment". His DirecTv employee number is #413235 (his manager is named Basil). HOW COULD IT BE A VALID CHARGE WHEN I WASN'T ABLE TO EVEN USE THE EQUIPMENT THEY PROVIDED ME AND BASED THE CONTRACT AROUND...
Now they have a collection agency calling me twice a day, and I am left helpless. I will probably get a bad mark on my personal credit report because I cannot in good conscience pay hard earned money to a company whose engaged in fraudulent practices.

Read full review of DirecTV and 4 comments
Update by Ryan
Jun 10, 2009 9:29 pm EDT

Satan,

But I want Directv so I can order vintage adult movies and watch your Mom suck and swallow in Ghetto Boyz 6.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
D
D
David1971
Champaign, US
Mar 03, 2010 9:53 am EST

To the person that works for directv your company is sleazy, I don't know how even the owner of directv can defend it.Look around you every state is sueing you for bad business practices and directv still thinks they're doing nothing wrong.I under stand you get a pay check from them, but anyone who thinks directv has good ethics should be delt with like a lame horse.

J
J
John and Pat Zimbrick
Madison, US
Oct 18, 2009 1:34 pm EDT

We were astonished to receive a bill in the amount of $463.79. when we cancelled the day after they put it in. They said we needed another remote plus two additional upgrades to get the programs we wanted. We wanted to get the same programs we had with Charter communications. They put a dish on the roof and ran the black cable on the outside of the house It was unacceptable. We returned all the equipment furnished by their returned box. We also received letters and calls threatening to put a bad mark on our credit report. We sent a check in the amount of $250 on August 26 to attempt to satisfy the claim. I feel the company also has fraudulent business practices. We are very disappointed in Direct TV's business proceedures. John and Pat Zimbrick

J
J
josephthegreat
, US
Aug 25, 2009 3:52 am EDT

i recommend prepaid legal! you can visit my website at www.myspace.com/josephelpme

W
W
what ever
Memphis, US
Mar 20, 2009 3:09 pm EDT

I WORK FOR DIRECTV THERE IS A WAY TO GET THAT CHARGE REMOVED LET ME ASK YOU DID YOU ACTIVATE THE HDDVR RECEIVER BEFORE THE TECH CAME OUT TOO INSTALL THE DISH

ComplaintsBoard
E
8:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV charge to repair new equipment

What a joke, My TV looses the signal about every 10 minutes since the installation and they want to charge me to look at it. The system is about 5 mounths old and had never worked right. The coustomer service is just terrible! The had a rate increase after 5 months of service that they just passed along. I made a big mistake with this company and can wait to cancel at the end of the contract!

Do yourself a favor and use another company!

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Tazspiel
Clearwater, US
Jan 18, 2010 12:37 pm EST

I have the same issues, and they charge the "repair" fee, or pay $400 to cancel contract. Nevermind that my service hasn't worked for 2 days. Ironically I had the same 5 month increase...I hate this company, and if it was not for the n.f.l ticket, I would not be with them. Awful service!

ComplaintsBoard
J
7:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV false and; deceptive billing/advertising

December 2008 I looked up Direct TV’s ‘special packages’ on the internet. The package I was interested in was the Choice Xtra for $34.99 for 12 months. The package included up to four room installation, a free HD DVR service upgrade, free local channels, 3 months HD service, 3 months free HBO, Starz, Showtime.

What I got was 2 Receivers, 1 DVR service that they are charging me $6.00 per month (this was supposed to be free), Showtime for 3 months and I did not receive HBO or Starz. I had a 2 room installation and the local channels.
The very first bill I received was for $130.99, this was for 12 Jan. 2009 to 8 Feb. 2009. I called Direct TV and spoke to the ‘special’ billing area someone named Jennifer. She told me the $18 had not been applied, that I was supposed to submit the rebate on line and it could take as long as 8 weeks for it to show on the bill. She said she would apply the rebate and it would be automatic.
I just received my 2nd bill and for less than 8 wks of service I was charged $165.00. I have called Direct TV 17 times. And 17 times I have been given different prices, different billing dates and different stories. Yesterday I called again and was transferred to "JOSH" who I doubt was even out of high school. I told him I wanted the package price that I was promised. HE LAUGHED and told me I was not going to get that price and if I didn't like too bad, cancel...! I was also told I was charged from the day (12/17/09) that I called to make the appointment for installation?
Someone needs to step in and hold Direct TV accountable for false and deceptive advertising, sales contract violations for fraudulent sales and billing written, stated and implied by leaving out details or omitting facts for financial gain.
If anyone knows of a class action suit against Direct TV, PLEASE let me know...

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Terri L.
, US
Oct 28, 2009 5:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the same problem. It took me numerous phone calls and insisting talking to a supervisor. It took me 3 months before it was all straightened out. They finally gave me a credit over 6 months that ended up being a little more that I was mischarged. You have to be persistent about talking to supervisors, it took awhile but I finally was able to talk to one.

They used to have excellent customer service, I first had service form 2000 to 2007 when I had to cut it off due to financial reasons. I have an old HDTV, when they came out they didn't have tuners built in and I got a special deal when I first bought the tv that included a HD Direct TV tuner and installation. It would have cost another $1000 if I wanted to just buy a non Direct TV tuner anyway. The old tuners like the one I first had would also work with a over the air antenna. I used the tuner after I stopped my Direct Tv service in 2007 but it finally quit working. I bought a new one hoping that it worked the same way but once I got home I realized there was no way to hook up a normal antenna, so I hooked my Direct TV back up, instead of getting another digital tuner.

They need to pay more in order to keep well trained staff, rather than train them and then the good ones leave to make more money elsewhere, once they have the required experience to qualify for other jobs.

ComplaintsBoard
D
9:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV additional charges

After having Direct TV service for over a year, we decided to add another "box"
receiver to the third bedroom, simple enough I call Direct TV to ask what the cost would be. They quoted me 79.99 for the receiver and installation. So I agreed to have them come out and add the "box" to the other room.
My normal Monthy bill is $ 68.36. When then following bill came it was $251.02 for current month.
they charged me a delivery and handling fee of $19.95,
Installation of $80.00
Standard receiver Upgrade of $69.00
almost $ 170.00
I had called them to see if there was a mistake and they repiled that "that was the charges " and they could not help me. I was shocked to hear them say that,
so with much furstration I asked to cancel the service as I felt I was misrepresented in the cost of adding a "box".
There response was that if I canceled I would have to pay an early cancelation fee. She told me that because I added the extra box that it statrs a new agreement in which I must keep for 18 months.
My advice is to ANYBODY THINKING OF GETTING DIRECT TV, DONT DO IT!
THEY WILL RIP YOU OFF IF GIVIN THE CHANCE.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MARIANA ALARCON
Canyon Country, US
Sep 20, 2012 6:39 pm EDT

After i signed thee contract withe direct TV it was a night mare.
My normal Monthely bill was going to be $82.00 withe tax, when the following bill can was for 165.00 for current monthe. and theey tell me theat i have to call ATT so theey can connect me thee Internet and theey charged me a delivery and handling fee and thee box plus one monthe service $133.05, I had called theem to see if theere was a mistake and theey replied theat "theat was thee charges " and theey could not help me. I was shocked to hear theem say theat,
so withe much frustration I asked to cancel thee service as I felt I was misrepresented and theey tell me theat if i cancel thee service theey will charge me $480 and i asked why ?There response was theat is early cancellation fee. so i said OK I'm not going to cancel i will try to understand, and now theat I'm move to anotheer house i call to transfer my services to my new address theey tell me theat i have to pay $240 because i don't thee thee 6monthe yet ! what is wrong withe theis people is my big mistake to change to DIRECT TV ! My advice is to ANYBODY THINKING OF GETTING DIRECT TV, DONT DO IT!
THEY WILL RIP YOU OFF IF GIVIN THE CHANCE.

ComplaintsBoard
N
3:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV misrepresentation of product

We decided to start using Direct TV after viewing their website and seeing that we could receive the basic cable channels (including mtv, mtv 2, spike, etc.), which is called the TrubroHD Silver, in HD for 37.99 a month. My husband called me in to take a look at the deal and verify that he was reading everything correctly and that he was not mistaken about the price, or the channels involved. He was very much correct, and we decided to go for it! We were super excited about such a great deal! Direct TV came out to the house, did a great job setting everything up and then left. When time came for us to start watching our television we noticed that we only had a select handul of channels. We called Direct TV to let them know the problem and they disagreed with us telling us that the package we were referring to would not include Spike, MTV, MTV 2, etc - just absolute basic cable such as TLC, and TNT, etc. We told them that this is not what the website said and they went to the website over the phone with us and went to the same page we were looking at and said they didn't see where it said it included Spike or MTV - even though we were looking at it plain as day. We went over exactly how we got to the page we were looking at to make sure we were both looking at the same page and once again they acted like they had no idea what we were talking about. We made sure to take a screen shot at this point to verify what we were talking about and offered to email the photo to them. They said they did not want the photo, that we did not have the channels that we were asking for and could only get them if we paid more. This made no sense to us considering that the website we were looking at said it had the channels we wanted, in the package we ordered. We decided to refresh our page and suddenly, over the telephone call, the website changed and the channels that were originally listed were gone. Of course we started screaming and yelling at this point, as they OBVIOUSLY had noted that they made a mistake and changed it due to our calling. We have photos to prove that the channels were listed on the page, and now a picture of the new page they put up. They still have not fixed the problem, and will not. I HATE this company. We are only using them now because they are about the only company out here to use for cable, unless you want to pay an arm and a leg. I will never suggest them to anyone, and think they have HORRIBLE customer service, and will not own up to their own mistakes.

below are some of the screen shots we took, the before photos include the MTV in the list, and then notice how the other beofre starts with cartoon network but the after starts with a&e? yeah ...

Read full review of DirecTV and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Theresa Middlebrooks
Atlanta, US
Mar 29, 2013 10:36 pm EDT

To whom this may concern,
my name is Ms Middlebrooks I am writing you on behalf of my existing acct with direct/TV.My complaint is that I have a advertising that was mailed to me stating that you all had a list of the services and the prices for each packages. After I viewed the list I made a decision to go with you all $24.99 package. I discovered a problem when I called direct/TV about why I could not get my $5.00 credit to my acct, after service was installed at my home. Once I called back on Nov 02, 2012 I spoken with Ms. Mary, about a my bill. My bill was supposed to be suppose be $24.99 per month instead of $29.95. At that time when I spoken with Ms.Mary I request that my acct with direct/TV be closed because of false advertisement. At that time Ms. Mary, gave me a credit of $60.00 to keep me with direct/TV. Ms. Mary told me that my first payment will be $14.95, but I paid $20.00.
I have decided that due to my financial agreement with other bills, also due to you all false advertisement, I am requesting that you all close my account with Direct TV.

ComplaintsBoard
L
12:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV removal of dishes

I live in a duplex. Unbeknownst to me, my neighbor had directv installed this week while I was at work. When I came home, I thought someone had vandalized my house. I had dishnetwork dishes on the roof and when I came home, they were down on the ground along with cut pieces of wire in the grass. I called the police. Then we noticed that the dish
that took its place was directv. I then asked my neighbor if she had it installed, she said yes. I don't know who they think they are, that they can just take down equipment that
is not theirs without permission. I am not a happy camper and just what am I supposed to do with these dishes that are not mine?

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Terri L.
, US
Oct 28, 2009 4:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It is not Direct Tv's fault, it is your neighbor who took it upon themselves to tear down the Dish Network dish and put up the one from Direct TV. The neighbor should be forced to pay to have your Dish re-installed.

Direct TV has gone downhill where customer service is concerned, I had it from 2000 to mid 2007 and the only problem I had was they changed their dish setup for HD and never told me so I lost all of my HD channels for 6 months until I found out what the problem was and they put up a new dish free of charge. I had to disconnect it in 2007 because I could not afford the bill. I started the service back up in Dec. 2008, due to the fact my HD Tv came out when the tuners were not built in and my old Direct Tv tuner would also pick up local tv over a antenna. The tuner died and I bought a new one thinking it would work the same way and didn't want to lose my HD signals when they went strictly digital. Once I got it home I realized that it would not work without Direct Tv, so I was forced to start it back up.

They had a good deal of $29 for 1 year plus I paid for their HD package, I had already bought my own DVR/Tuner. They turned it on, I had set it up myself. I couldn't get the HD channels and I called them back up. They told me that I needed a new Dish since they had changed them again, three months after I had gotten the last HD one. After talking with several people they told me there would be no charge. Next I was billed full price instead of the deal price and charged for installing the new dish.. I again talked to a few people until I found one that knew what he was doing. He told me that they had just re-opened my old account so the special deal couldn't be applied, it was input but it would then not accept it. It took awhile, but he was able to set up a new account for us since it had been almost a year and a half since I cut it off. It took over a month and several phone calls talking to supervisors to get everything fixed and they gave me a small discount over 6 months to make up for the overcharge. I haven't had another problem so far, it hasn't been quite a year.

When I first had Direct Tv, customer service was excellent, but it has gotten so big, like many others, that it can't keep enough people trained and retained for the money that they pay them. It won't be long now until I have to pay the full amount as my special is ending soon. Hopefully they won't screw that up.

ComplaintsBoard
A
9:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV offerring services they do not intend to honor, then charging disconnection fee

On april 5 2008 verizon offerred me a package of internet, tv and telephone for the amount of $99.00 + tax roughly $126.00. I accepted the package in good faith.
after i moved into my home I saw direct tv turned up. I told them it was a mistake I did not order direct tv, the told me they were under verizon and this is a part of the package. I called verizon they agreed. they told me it was the one bill for the agreed upon amount.

the first month I got 3 different bill. I called verizon they blamed direct tv for not sending the bill. Direct tv blamed them. I told them to turn the service off before the month was up if they cannot resolve the issue they said they will fix it by the next bill. this continue for 4 months with large bills until the service was turned off.

I paid Direct tv the final bill but they went ahead amd charged me $320.00 disconnection fee. I called the collection agency who told me to pay $246.13 and this will take care of the bill, they said it was a settlement. the money was withdrawn from my account. my name is sent to collection agency again because they now say they have changed their minds and i must pay another $81.00. Is this a scam or does agreements mean nothing anymore. the collection group is cbe group inc [protected].

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
9:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV bad service

Direct tv promises local programming, but they decide what is local for you! Portland oregon is two times the distance from eugene, eugene oregon is local for me, but I can only get portland, different weather, different storms, different traffic, different school closures and so on but can I get local? No I get portland! I do not like being told that you get local channels, I was told you get eugene! That was a lie, I should be able to cancel on that lie alone, but no I am stuck with this for 2years. No one should have to put up with this type of false advertising! If it were the other way around I would be cancelled!

Read full review of DirecTV and 20 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
20 comments
Add a comment
Valerie
Valerie
, US
Sep 05, 2008 8:42 am EDT

I have had to have a technician work on my system 7 times since July 17, 2007. I would like to cancel my service because of it's lack of reliability but Direct TV will not let me cancel with out paying an early termination fee.

Is there a "Lemon Law" that covers something like this?

Valerie
Valerie
, US
Sep 11, 2008 12:30 pm EDT

Beware when signing up for Direct TV. I recently signed up for Direct TV. Two days later, I called to cancel because the service turned out to be inferior to my cable service. When I spoke to Direct TV, they informed that service could only be cancelled within the first 24 hours. After that, I would have to pay a two-year commitment fee (over $400) if I wanted to cancel the service. Additionally, although I initially signed up for the service by calling Direct TV directly, they told me the service was actually installed by a third party, and therefore the cancellation issue out of their (Direct TV's) hands.

First, I was never informed of the 24 hour cancellation policy, nor of the two-year commitment when I signed up. Nor was I informed that the installation service was being performed by an independent third party not directly affiliated with Direct TV -and whose business name I don't even know - which means that any issues outside of the satellite service itself are between me and the unknown third party installation service provider.

This is a crooked business practice that makes you a slave to Direct TV, leaving the consumer with no other options once he/she is trapped in their web. Buyers beware. Direct TV is inferior to cable service in every way possible!

Valerie
Valerie
, US
Sep 11, 2008 3:30 pm EDT

On August 29, Direct TV went into my checking account and withdrew $566.02. There was no authorization given to have this or any other amount automatically deducted.

I had recently cancelled my service and there was a last bill due. Apparently, the company had sent boxes to me so that I could return the receivers. However, I was not home at the time of the delivery so the boxes were left with a neighbor. I live in Georgia and at the time of the delivery, we were experiencing bad weather from Hurricane Fay. My elderly neighbor did not get me the boxes until after the storms.

Direct TV's stance has been because I did not return the boxes, in what they deem reasonable amount of time (2 week time frame of the delivery of the boxes and the withdrawal) they were within their rights to make the withdrawal from my account.

I called customer service and explained the situation. I was told the most quickest way to obtain a refund was to reactivate my service...which I did..and I should get a refund within 3-5 business days. I called back today, 9/5/08 and was told that it would be 7-10 days before a DECISION was made and would have to wait even still for the actual refund.

I asked the rep if there was someone in the financial office that I could speak with and she advised me that there was not a telephone number for that department. That I could right to that department and wait 7-10 business day for a response but by then I should have a credit.

As a result of the unauthorized deduction, my checking account is currently $57.00 negative and I will not be able to pay my rent or purchase groceries until 9/15/08 for myself and 4 children. However, I was promptly billed $78.00 which is due on 9/18/08.

This hardly seems like customer service to me.

Valerie
Valerie
, US
Sep 14, 2008 10:32 am EDT

We have been a long term customer of Direct TV. Every time you call in, no less than a 15 minute wait to speak to a LIVE, BREATHING person. On at least 4 different occassions this summer, (summer of 2008), we have called in, complained about the DVR system having problems with recorded shows, such as freezing up, skipping, hitting fast forward button and it goes back to beginning of show, etc, etc. Every time, we have done their "trouble shooting", and, it acts up every time. On Aug. 28, 2008, we called in again, done a complete system reset, AGAIN, and, the representative said the next time you call in, it will be replaced, no questions asked, no more trouble shooting. Called in on 9/7/2008, and, don't you know it, on hold forever, and, we need to do more trouble shooting. DIRECT TV could CARE LESS whether or not they were about to lose a long term customer because of THEIR faulty equiptment, they just wanted to hassle you even more for more trouble shooting on the same faulty equiptment as before. After lengthy trouble shooting, they finally agreed to replace the equiptment, but, no credit for our time of putting up with the customer NO SERVICE. If you have your choice of service, GO ELSEWHERE, DIRECT TV DOES NOT CARE ABOUT THEIR CUSTOMERS, PERIOD, END OF STORY! P.S. I forgot to mention, that somehow, conveniently, the calls prior to 8/28/08 were not recorded.

C
C
colleen
,
Sep 22, 2008 12:37 pm EDT

They are the worst people ever i used my debit card to open an account for my dad. when he cancelled his service they took out $659.69 out of my account and never put it back. and they wont apply it to what i owe on my own bill.

Valerie
Valerie
, US
Oct 31, 2008 6:44 am EDT

Never buy direct TV. They do NOT offer internet. To get you to subscribe with them, they will tell you they have a deal with other internet service providers (I was told AT&T). I was told if I got internet throught AT&T I would get a discount on my Direct TV bill. After getting expensive internet they refused to give me a discount. And I have spent 20 hours on the phone trying to get it resolved.

A
A
Ann
, US
Jan 15, 2009 9:07 am EST

Diconnected sevice on the 13th of jan 09 but statement said i had until the 25th of jan 09 to take care of the payment, and the error was not my fault, i called the same day i received the notice and was told that a supervisor would call me on 2 seperate calls i made, i was never called and my service was cancelled, i was lied to on 2 seperate conversations that i had with thier representatives.i was given credit because of mistakes on my billing statement.then i received a past due bill which was incorrect.

C
C
C Level
, US
Jan 27, 2010 9:34 am EST

With Direct Tv, we don't get any local channels in this area. And the amount of channels are so limited and yet our bill was in the $80 range. We didn't get much when it came to channels. I tried to cancel and they would not take no for an answer, they kept hanging up the phone. And I spent a lot of my time on the phone, trying to cancel the service. When they saw that I was wanting to cancel, then and only then they were trying to see if they could send me a new antenna, when I had called before to see if there were any other options. They didn't do anything then.

Z
Z
zuzuzu
, US
Jul 26, 2010 1:24 pm EDT

They screw you out of money promising they are the best, but they don't keep there word the cost is riduculous i wanted to switch companies

K
K
KIMBEA
Chicago, US
Sep 27, 2010 2:01 pm EDT

I order Direct Tv from Sam's Club. The first installation was to be in two weeks between 8AM-Noon. At apx 11:30 AM, Direct TV called and said there installer had an emergency and couldn't install satellite.

We resceduled for the following week. They called and cancelled that appointment because they said they didn't have enough staff to install and asked to reschedule.

We rescheduled for two weeks away. Guess what...they cancelled. This time it was equipment problems. I told them forget it and refund my money.

It's a good indication about the service I would receive.

ComplaintsBoard
C
6:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV unethical management

My mother is 85, lives in a HUD apartment and thought she would save some money with Direct TV. They installed the unit and showed her how to use it. When they left she did not understand how to use the remote. I told her we will get someone out to show her again. She has slight dimentia. The next person came out 2 days later and was very short with her. He raised his voice at her and said he was going to tell his boss that he never wants to service her unit again. By the time he left she was afraid of the DirectTV servicemen and still could not use the system becasue she could not understand the remote control. I filed a complaint against the serviceman for her. She cancelled her service and was charged $300.00 early cancellation fee. Her life savinges was only $400.

I explained the circumstances to customer service and they said she signed the contract so the fee is justified. I escataed it to upper management who said the same thing.

This is just unethical!

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
josietazat48
Middlesboro, US
Aug 10, 2009 6:43 pm EDT

my sister had direct about a year ago and just recently they took money out of her bill money from her bank account and now doest have enough money to pay the rest of her bills she doesnt understand she paid they what she owed them but because of the contract they said that it was legal to take it out what shall a person to do

ComplaintsBoard
B
3:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV wrong charges on bill

my bill this month had movies on it that we were suppose to have rented onppv.when we called they serevice number to tell them that we had not had a land line in over three years they would not listen .the girl started hollaring and l told her you are not suppose to be hollaring at the costomer.she said i am not hollaring but she was.she also said we dont make mistakes, you rented those movies and would not listen i then told her she needed to shout and listen to what we were telling her that we had no land line and did not have that phone number and had not had that number n over three years we only have cell phone she continued to argue we hung up but have no intentions of paying for movies we did nit reny. i think this is a very bad company to deal with and would not recomend them to anyone

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Alfred Adduce
Phoenix, US
Mar 23, 2009 1:49 pm EDT

Would like to ckeck my bill on line454R

ComplaintsBoard
L
4:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV breach of contract

Direct TV violated the terms of my contract with them by overcharging my account.
At the time I subscribed with Direct TV I specifically asked for a package deal where no aditional charges, fees nor surcharges or hidden charges will be due at the end of the month. One PAckage that will inlude High Definition for one price and that's it. Otherwise I will not join Direct TV. I was very firm on that.

Customer service rep on the phone tells me that the "HD-DVR PLUS PACKAGE" was the one exactly as I asked for 49.99 a month. With HD and special receiver all for one single price with no extracharges. Price of 49.99 was for 12 months and after that 72.99 for another 12 months.

I had doubts about it so I did not sign. I hang Up the phone. Next day I talked to another Direct TV Cutomer Service rep and she tells me the same thing.

So I signed. And for the first three months everything was ok...billing according to contract terms.

My contract was for 49.99 a month for the first 12 months. And the overcharge was a violation of my contract.

No conversations with Customer Service reps or their supervisors was able to reverse the decision of Direct TV to overcharge me.

I had no choice but to order this provider to stop their services inmediatly and I call my Credit Card Company to stop payment on the overcharge and also to stop payment on the early termination fee ever since it was Direct TV the one that violated the terms of the contract.
Fourth month: To my surprise Dircect Tv decided to charge me the full amount of 72.99 without explanation.

At the fourth month Direct TV decided

Read full review of DirecTV and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
F
F
farid
,
Nov 30, 2008 11:06 am EST

Stay away from Direct TV:
Direct TV never gave us a form to complete and send in to get the $29.99 monthly rate. Instead, they charged us $#59.99. So we dropped them. We shouldn't have to pay the cancellation fee but better to do business with a reputable company than a corrupt one. Then they said they'd send us a box to send their equipment back in. But they haven't done so. Direct TV reflects all that's terrible with insensitive American corporations who only care about profits and could care less about their customers. Never ever do business with Direct TV. The top managers are greedy and unethical.

S
S
shayp608
Merced, US
Mar 21, 2009 5:39 pm EDT

My aunt told me how Dtv was good to her so my husband and I called and signed up for hd package. There was also the special rebate of 20 dollars off for 12 months. Well the installers come and give us a regular dvr plus receiver. My husband gets home and says its not the hd we ordered. I called dtv and they told us we never ordered the hd and there is nothing we could do except pay for the upgrade of 400 to hd. Of course we said no. Our 1st bill comes we are being charged for the hd. I called back again and they credited my acct the difference. The woman said I should call upgrades and they will send me my hd. Of course I call upgrades and they tell me...no sorry you have to pay for it. By then I was done dealing with them. I call to cancel. I get Carl, he appoligized and admitted it was their fault and will send an hd receiver. 3 weeks go by and nothing. I call again got transfered 4-5 times last transfer I get sent all the way to the beginning. Now I'm DONE! I get the cancellation dept. tell them everything and say I'm done I want to cancel. They say ok but there will be a early termination fee. I said no...dtv breached the contract by never sending me what I ordered. The is no contract! They said sorry but you will be charged. I said I want to speak with someone who can help me. I spoke to a supervisor and manager neither one could do anything. They said I had to write a letter to the president. I was like that will take 2 weeks...you better not charge me for anything until this is handled. I GOT CHARGED 403 DOLLARS! My mortgage payment bounced! They should have to notify when they take that money out of your account!
Well I wrote the BBB and President of DTV! THEY BREACHED CONTRACT...NOT ME

K
K
Kim SK
Green Cove Springs, US
Feb 05, 2012 1:06 am EST

Direct TV will not provide me with a bill because my account is paid with a zerio balance. They continue to charge my credit card after I cancelled service. They refuse to early terminate at $20 per month per their contract till the end of my contract term stating that they will charge $480 termination fee. They are illegally charging my credit card without authorization depsite tellimg them not to do so forcing me to cancel my credit card that I use for all my auto charges. They are breaching their own contract terms. They are charging fees for items declared "free" on the contract. Direct TV deceptive practices, misadvertising, credit card fraud, misuse of government fees.

N
N
Not allowed to speak
Tampa, US
Oct 22, 2010 10:44 pm EDT

direct t.v. has tried 3 times to do an automatic debit OUT of my account for their equipment that they have still failed to pick up. my bank caught this and put a hold on my account. when i called in to find out why i couldnt use my card, it was because they saw 3 transactions from direct t.v. for over $400 and $500 each time trying to collect from when i cancelled.

i have never given authorization for them to ever have access to my bank account. i never signed up for automatic withdraw either.

just come pick up the equipment, it has been packaged for over months now. does anyone over there communicate or read notes from the accounts? it would clearly show that the equipment is ready to be picked up.

K
K
Kembra
Ypsilanti, US
Mar 21, 2009 6:13 pm EDT

Totally agree! Just wait a year or so and suddenly you will receive a new invoice rebilling your account monthly (even if you paid the termination fee - which I did). Then you start all over again. Don't you just "love" these honest people and companies! Kathy

G
G
G. Womack
, US
Mar 12, 2009 10:51 am EDT

I would like to know if they are pursuing $400 cancellation fee. I also am turning my box back in to them and don't expect to pay a cancellation fee.

ComplaintsBoard
D
11:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV non payment

Did satellite tv install for this company. Multiple jobs finished and not paid for. This company is fradulent.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
J's Mom
, US
Sep 12, 2009 7:34 pm EDT

My son worked, installing Direct TV, for this company in July and is STILL waiting on his pay. Tried calling the president even, and no reply to messages.

ComplaintsBoard
J
8:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV be careful, they will trick you

I have been a directv customer for 10 years. Last year, I dropped this service since the price jumpped too high. After two months, DirecTV sent me an offer said I can get very good price as a welcome back offer. I called and DirecTV customer service signed me up. I asked if I will be treat as a new customer, they said no. I don't have to have the contract like I had before(stay for two years). However, I got very bad service after it is reinstalled and I didn't get rebate as they promised. Today, I decided to called them to stop directv service. However, they told me that I have signed the contract to stay with it. Otherwise, I have to pay $490 fee. I asked them to show me the contract. They said they have it, but they don't have to show it to me.

That's how I get treated in DIRECTV...
Just want to make other people don't get the same trouble. Be careful. It might bite you very hard...

Read full review of DirecTV and 1 comment
Hide full review
1 comment
Add a comment
J
J
J.Alvie
1006 West 101 ST, US
Feb 24, 2011 5:24 pm EST

I very much agree. I signed with Directv during one of their summer deal campaigns for $30/month with additional $10 for HD programming. I repeatedly asked agent to confirm the length of the contract and it was for one year. In the first and second month, they charged me more that $65 saying my rebate had not kicked in, this not withstanding the fact I'd stayed with the first agent for almost two hours to get that rebate thing completed online. Subsequently, on looking at the fine print in one of their bills, I was supposedly signed on for a two year contract. I almost lost it, I hadn't gone with Dish Network specifically because of their two year contract. Also, I'd talked to two of my friends who had Directv on 1yr contracts. I called customer service who escalated it to their manager - in the end, they told me I'd be charged more than $400 for breach of contract if I decided to end the service. The issue is still in dispute. For on, I think this is fraudulent marketing practices and I'm pursuing all my options. I'd never sign an agreement with these highway robbers again.

ComplaintsBoard
S
7:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV good luck getting your money back

I called back in September of 08 to move my Directv service. I was generally pleased with them (despite the DVR wouldn't record many times and that service went out every time it rained outside) and I was only a year into my two year contract. When I called to schedule a move, the sales lady asked me if I would like to sign up for NFL ticket. I said no and we then set up a time for a tech to come out to my new house. I hang up the phone only to discover, she shut off my HD service. No big deal, I called back, spent 45 minutes on the phone with another guy who turned it back on and gave me $50 credit for my trouble.
The tech comes to my new house to set up service, only to find I have too many trees and can not get a line of site. I ask if this will cause any problems with canceling my contract, he says no. I call to cancel my service and they tell me they are going to have to charge an early cancellation fee of $130. I tell her it because there was no line of site, not a problem I can fix. She tells me there are no tech notes indicating a line of site issue and that she can't help me, I'll have to file with billing dispute. Frustrated, I hang up and then call right back. I get another lady who finds the tech notes and says no problem. I will not get charged the fee.
I then get a bill charging me for the NFL ticket I did not order. I also get charged for the early cancellation fee and my $50 credit also gets taken off. After another three people and two hours go by, I finally get someone who takes off the NFL ticket and early cancellation fee and puts the $50 credit back on my account. I then get another showing the NFL ticket charge still on the account, no $50 credit put back on, but the early cancellation fee was removed. I called again to get the NFL ticket credited back and the issues get "escalated". I end up paying the $20 balance and saying forget it. I'm done fighting this.
In November and December I received a statement showing a credit of $146.59. I thought great, they’re paying me back for the $75 service I never ordered and balance of what was over paid on my account. In January I call to request a check sent to me to close out my account. Vera tells me, no problem the check will be sent. Two weeks later I received a statement with a credit adjustment made in the amount of $146.59. I call back to find out what happened. I was told, this was only showing that I would receive my payment and not to worry, the check was being processed. Two weeks later, I call to check on the status of my refund. I was told it was in the mail and she promised I would have it by the end of the week. Two weeks later, still no check. I call back. The guy told me it was credited to my credit card ending in 1028 with an expiration date of 3/12. I tell him I don't have a credit card that matches that number. He sends me to another lady and 45 minutes later she tells me that the credit was taken away from me because they mistakenly credited my account twice for the early cancellation fee. I never received any notification I received this credit twice. I asked her about the NFL ticket and $50 credit I was also suppose to receive and she stated I was credited those even though I was not. When I asked her why was continuously lied to, she had no response. I basically ended up telling her to keep the money because the six months I spent fighting for my money just wasn't worth it.
In summary, they will tell you one thing, you hang up and call back, you'll get another story. You might get a helpful person every now and then and you think, great someone with a brain is going to right the wrong. When the problem doesn't get fixed and you call back, and they never have record of your call. They will steal your money and laugh at you in the process.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
jnymeyer
Albuquerque, US
Aug 19, 2009 1:54 am EDT

Did you ever get your money back?

I'm having the same problem, only the credit on my account is around $500. They could not set up my service when I moved, so they canceled it no problem. At the same time, they gave me a $33 credit for the movie channels they charged me for that they offered me for free when I requested their moving service. The installer came to my new house, but I had too many trees. I called to get a return kit for my DVR, which they sent. I sent the DVR back. A couple weeks later, I log into my online banking to pay some bills to find that my account balance is zero and has been overdrawn. DirecTv charged me $470. I called to find out why and they said they hadn't received the DVR. She asked for my tracking number from FedEx, which I gave to her. She said it was not my tracking number and I would have to call FedEx to get a tracking number. I hung up on her and pulled up my tracking number on the FedEx website. The DVR had been received by DirecTv 3 days earlier. I called DirectTv again, and after I told them they had the DVR and I had tracked it myself, they confirmed they had indeed received the DVR and I would get my money back in 1 to 3 days. What they ended up doing however was crediting my DirecTv account. They now say they will mail me a check within 4 to 6 weeks. I'm very angry. I never had a problem with their service prior to this and had no intention of canceling. I only disconnected my service because the installer could not get a signal at my new residence. I just want the money that never should have been taken from my account in the first place. I don't know what to do. I can't afford their mistake.

ComplaintsBoard
D
11:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV refund of money owed

December 2008 I ended my service with directv. Since that time I have been trying to collect $97.15. Each time I have called I was told they will send a request to the finance department and that it will take 6 weeeks to get paid. The 6 weeks expired and I called back and was told once again that they would send the request to the finance department for rapid payment and of course it will take 6 weeks. The second 6 weeks expired when I called back for the third time in March 2009 and was told they know about the 97.15 and that they could contact the fiance department and it would only take ten days this time. As of yet no refund has been received.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
TFSamson
Coppell, US
Mar 19, 2009 9:22 am EDT

I discontinued my service in December 2008 and am still waiting to get my refund of $48 -- was told that it will be 10 days from March 17th.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

DirecTV contacts

Website

www.directv.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with DirecTV?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DirecTV Customer Service. Initial DirecTV complaints should be directed to their team directly. You can find contact details for DirecTV above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about DirecTV. Discuss the issues you have had with DirecTV and work with their customer service team to find a resolution.