The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Direct TVwrongful billing

You are charging me for some unauthorized PPV movies that I did not order and absolutely did not watch. Come to find out these movies were Porn. I do not watch Porn. I dont knock those who do, but I don't and find them totally degrading. I called the office back in August 2008 to complain when they showed up on my bill. I told them what I am telling you now. Supposely, they were taken off the bill. After having so much problems with some of your customer service personnel and having been hung up on several times, I decided to go back to my original cable company and I am finding great satisfaction with customer serive and pricing. Now you are trying to withhold $26.94 from monies due me months later after I called to clear this matter up. I called your office several times to no satisfaction. The supervisor was too busy or not interested enough to discuss this with me. I am outragged and I plan to take this matter to the top. I plan to contact the PUC, congressman, newsman and anybody who will listen, because I think someone else may have had these same problems. I am on a fixed income and the econcomy is a mess. I trying to survive like everyone. I am a senior citizen with chronic kidney problems. I do not waste my money on such nonsense. I would like to contact Mr. Chase Carey because I need help in clearing this matter up once and for all. I returned my receiver 8 weeks ago, now they tell me I have to wait another 8 weeks to receive money that you automatically took out of my checking account which casued my rent check to bounce and caused me other financialy difficulities. I thought going to Direct would be better than Comcast, boy did I make one of the biggest mistakes ever.

Responses

  • Br
    broken harded Aug 01, 2012

    I told them my mother died and I Had to leave out of town and didn't know when I was coming back. its 4 months later and they took all my money out of my account I Got late fees and i cant pay my rent on time...that's really stress-full on top of loosing your loved one.

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