DirecTV review: very poor service and unacceptable contract 1397

I have been a Direct TV customer for over 8 years. I have had problems with reception for over a year. Their techs told me they cannot find a "line of sight" to get reception for my dish, so I need to cancel and find another provider. Comcast can fill that need. I called Direct TV to take back their dish, cables, etc. They told me tonight that they will not remove any equipment for me--or even help me identify Direct TV cables that are strung all around my house so I can remove them myself. Although I am still paying for service and pay extra for their "protection plan, " they will not send a tech over to help me identify their products for removal. They told me to hire someone myself and pay for it myself. BUT, if they don't get their HD receivers back, they are going to charge me for anything I don't mail back. They refused to tell me the address of the local affiliate so that I can work with them directly. William, Tech #1828, refused to send me an email to confirm our conversation, tell me his full name, tell me his location or help me in any way resolve these issues. I did not want to cancel Direct TV, but clearly they do not want my business.
DO NOT BUY DIRECT TV SERVICE if at all possible. They screw you on the front end and the back end. Hmmmm.

THE WORST customer service ever! their outsourced non-english speaking consultants lied and convinced me we could get high speed internet through direct tv - WRONG! I didn't believe it was legit and began investigating the very next day. I was right - they didn't know what they were talking about. They billed me $39.95 for equipment AFTER i cancelled the service and then they really started a mess with at&t (their internet partner). They sent me equipment too -- and the customer service through wirefly is worse than direct tv (if that's possible)
i have been on hold with these idiots for over 20 minutes now - do not ever use them! GO TO DISH NETWORK - they all speak english and don't lie to you.

I have received 10-12 auto generated collection calls from Direct TV's billing department within the last 48hrs for a bill that I already payed via their online service. It's annoying to be bothered by these continuous unwarranted calls in the first place, but add the frustration of Direct TV's "high tech" system that auto dials you and then hangs up in your face when you try to answer... each and every time. I spoke with three separate phone handlers when I called back, that assured me that the problem would be handled and I wouldn't receive any more phone calls. SEVERAL calls later I demanded to speak to a supervisor as the problem was obviously not being handled. I was denied speaking with a supervisor, but was assured by the phone handler that the problem was corrected and that the supervisor would call me back in 10-30mins to explain the correction. 1 1/2 hr later, I phoned for the supervisor again, as he failed to call me back. Again, I was denied speaking with him and was given a message that the problem was handled. This has now turned into a "Harassment" situation on the part of Direct TV as I advised them to stop calling on 3 separate contacts. Finally upon request, I was transferred to "Customer Service" who advised that the reason I was still receiving calls is that the system wouldn't update the new information(that my bill was paid and to stop calling me after my several requests) for 7-10 days, not within 24hrs as told to me by the other associates. When I inquired if I would have to endure the harassment for another week, the Customer Service Manager replied, "yes." To add insult, she was less than helpful, less than caring and less than willing to compensate me for being mistreated and now victimized by a situation that, may I remind you, was a DIRECT TV error!

Direct Tv applied our Aug 09 payment to someone else bill, we were harassed and treated poorly for non-payment, they refused to look into the possibility of there mistake. Had to go to our bank ( take time off work) and ask for research.
Found Direct Tv payment cashed by them but after fax still had to pay bill as they said it took 10 days to put in the system ( ridiculous!)I faxed finance department, emailed the CEO and finally, through calls reached a woman who supposedly was head of these matters and sent copies and letter to Office of President P>O> Box 6550 Greenwood Valley Co. 80155 as she requested. That was over one month ago and have heard absolutely nothing! Direct TV had our payment (irregardless of what they did with it) for over 3 months . They merely credit our account without any acknowledgment of the mistake after we faxed the cxl. check in there own sweet time/delay. We had to pay twice for services until credit and prove at our own cost that we paid. I felt we should have been given one month free service for the horrible treatment and lack of any communication. Anyone who opens a Direct TV account will find out that they are dealing with a company that is faceless and you are nothing more to them but $...

i am making this complaint about Direct Tv on Christmas morning because my service was shut off
due to customer service issue. I spoke to a representation who gave me an extension to pay my pass due
balance on 12/27/09, but before I was able to pay my service was shut off. The representative Rob
Badge #407453 out of Oklahoma was very unprofessional in resolving my issue. Instead of having me
pay the pass due balance to restore my service, he would only restore service if the full balance was
paid. I told him that the only reason why I was not able to pay by the original due date was because
I lost my job, but hed did not care and he inssisted that I pay the full amount in order to restore my service.

I let him know how disappointed I was that he could not honor my past due payment considering the
representative had misinform me of the date that I could pay before a shut off occured. Rob had no
symphathy at all. I left Time Warner Cable after 16 years to try Direct TV and that was the biggest
mistake I made. The only thing I like about the service is that they offer the NFL ticket. As soon as
my contract is over I will no longer return I will subscribe to AT&T or the Dish Network.

I have been a Direct Tv customer for 17 years. I reciently contacted them abou an upgrade to HD-DDVR and was told we could get it and the price would be over $300.00 for the equipment plus instillation.

After talking with numerous customer service reps they agreed that they basically care less about loyal customers than they do about new ones. The last person I talked with said he could take care of this for no charge. I should have known it was to good to be true.

After finding someone to stay with my wife who is in the hospital I drove back home yesterday morning to meet the dreaded Direct TV installer. He called at 8 am and said he would be there in 5 min and showed up at 8:30. Then not to my surprise he wanted to know where I wanted the new dish. We were standing outside looking at my old dish on top of my house when he ask this stupid question. He then proceded to ask how the dish got up there. Dah! Direct tv put it there. I wanted to say that last Christmas Santa put it up while he was resting.

Then here comes the news that could launch the space shuttle. We can't get on a roof that steep or mount it above a roof line on a chimney. So I asked who ownes the equipment and he said they do. I then asked who works on the equipment. (Another lie) they do.
He asked if I wanted to cancel the order and I told him that I did not so he canceled it through his boss. (mas tech)
To make things worse I went inside to find I had missed a call. Guess who this call was from RIGHT Direct TV Customer Service wanting to know how the service this morning was going. They made the mistake of leaving a 1-800 number to call if I needed anything(maybe even service)

I was told they would send a local vendor out to see if the job could be done. I told the nice lady that I went there first and they told me they could not upgrad due the system coming from the online direct tv service.

I have figured out that Direct TV and Customer service do not go together

Direct TV refused to waive the early cancellation fee, even though the service was for my elderly mother who was hopitalized, and because of her brian injury could no longer live independently and will now need to live in a board and care home. They charged me the early cancelation fee and took the money out of the account 5 days after I called to cancel before I had recieved the bill.

All i wanted to do was order service- the worst hour ever! after giving all my information online, and choosing my channel package, i wasnt able to continue with the installation. I called up and waited on hold for 22 minutes to speak with NESTOR who proceeded to go over my order. 34.99 pkg he was quoting me was now 99.00 for some reason. He made NO SENSE, telling me to call back tomorrow to set a date for install, however we already took the money out of your account from online. So, 30 minutes on hold to speak with VIRGINIA who said - yes, we took your money- no, i cant give you an install date- yes, just call back tomorrow. IT was time to back out, if it was this hard to even get their service. So, another 10 minutes on hold to get my money back and spoke with BUSTER. Of course, right away he says.. its all here, yourplan 34.99 blah blah and i can give you an install nights, weekends, blah, blah..At this point someone had finally had things right, made it simple, and answered me without a roundabout.. NO NO NO (my gut is saying BACK OUT- if it's already this difficult-im not commiting for 2 years) After another 15 minutes of badgering me ( i know he is a salesman, but he was very forceful!), and me perfusively asking him to respect my decision to cancel the service he threw me on hold. HE came back spit out all kinds of words and numbers. I asked him to let me grab a pen for my cancellation ref number, and i was told very rudely its on your paperwork have a nice day.click. He was very disrespectful. . That was a stressful hour! i wanted 2 things out of that phone call. 1 price 2. install date - instead i have a major headache, and a debit in my bank account for the next 10 days from direct tv.

The worst company I've ever had to deal with. After my receiver stopped working the sent me another one and charged me for it. It does not work properly. I have spent several hours over two weeks on the phone trying to get them to send me a receiver that words, a repairman to drop by to fix the problem or remove the charge from my account. They refuse to do anything. One tech support person in the Philippines told me they have no offices in the U.S. What I'm asking them to do is pretty simple and fair. I have spent an hour on the phone trying to reach someone who will cancel my service with them to no avail. If they persist in ignoring me and my problem I will hire an attorney.

Direct TV is a horror show. It isn't so much Direct TV as the low bidder outsourced technicians that DTV sends to your home.

Our service has been out for the week. Saturday was the only time that we could cut out of our calendar. They still give 4 hour windows for service at this company. So we canceled our plans to sit home on Saturday morning. They were supposed to call an hour and a half ahead of the visit. That time came and went.

I call them back after 12. And am told "sorry" but the best we can do is Monday. After several phone calls I get a cancellation for this afternoon with a window between 12 and 4. I cancel the date I have with my wife...and sit in. For three hours...again no phone call. I call them and ask what is going on. They tell me that I called and canceled the appointment. Uggggg...

DTV doesn't really honor their contract to provide you TV service. But yet they will charge me $400+ if I want to cancel this. I didn't think that you could find customer service worse than Comcast. But wasting an entire day and more of sometime next week...I want to cancel.

Direct TV has been in formed of all this. They said I have two choices. Pay the $400 for cancelation and eat the cost of all the equipment. $280.

~direct tv customer [protected]

I made a payment arrangement which was set for 12/29/10. We were never informed that the service can be shut of a 12:01am on 12/19/10. We have been a customer since 2007. I explained the situation to a rep, then supervisor Tim, then supervisor Tori 403382, then supervisor Cindy. No one even asked for my account information. I asked Cindy to please not put me on hold, she said she had better things to do and she had to go to a meeting. She placed me on mute. I then stayed on the line with her having me on hold and used another device to call in to customer care. I was explained why my service was interrupted by Veandra TPCL438080. She educated me I had to make a payment and restored my services. Very understanding, not because my service was restored, but she listened and didnt try to brush me off. Her supervisor Johnte TPCL 325019 was of great assistance and made sure I was given all expectations.

I think their service is exactly what you all deserve since union wages and benefits have pushed companies to outsource everything to India to remain viable and profitable. Rock on america!

I called to gather information from the company about pricing and what channels were available as I was interested in local sports teams. The Rep was very pushy about getting me signed up. When I refused to give him information to run a credit check and stating several times that I was just interested in getting some questions answered, the rep (marlin) told me " I am just wasting his time." Geez if that's how they treat potential customers, I can't imagine how it is once they got your money. Not a dime from me Direct Tv!

After the agent spent over an hour taking every piece of personal information that I generally do not give, including my credit card number, e-mail address, home address, and running my credit rating, I was transferred to another agent who ran my address and told me that my area was not part of their service area and that I could not get the internet and telephone package that I was promised by the original agent. The result was that this company now has loads of my personal information, they have run my credit, they have wasted my time and THEY DON'T HAVE THE PRODUCT IN MY AREA! I am very uncomfortable that they have my personal information and they have reduced my credit score by running my credit...all for not! What a horrible way to do business. I am worried that charges will appear on my credit card and that I will receive mailings and e-mails from them. Who knows whether they will sell my information to other companies. It is all such a horrible way to treat a potential client. Just terrible!

Very Poor Customer service!
I have been a customer for about 3 years. We have been having problems with no reception, even on clear days, so I finally called to get it fix they claimed to do all they can over the phone that the problem must be in the dish itself. The cost to have someone come and fix it will be 49.99 after paying $70.00 per month just to watch T.V. Any time they have to come out to fix anything it is a $49.99 charge on top of the monthly fee. DO NOT RECOMMEND THEM ! THE DISH NETWORK IS JUST AS BAD! Stay with cable, you will never loose your picture on cloudy days.

1. the tech rep comes out to install me Direct TV and now begins the endless telemarketing calls from Direct TV, finally after calling and sending emails they stopped-but you need to talk to a supervisor to spell it out to them to stop.
2. Tech reps rams my batteries so far up the remote that when I finally have to change them the whole remote falls apart and now they seem to think I need to pay for the tech reps inability to put batteries in correctly-this still is not resolved
3. False advertising all the time
4. Customer service does not even read your complaints or cries for help
5. they love to pass the buck so it is almost impossible to get anything done by the company
6. In all worse company and customer service I have EVER had in my life.

I've been Direct TV for 6 yrs. Direct TV claims to have the best ratings for Customer Satisfaction. I have never received a survey. The representives act nice, but you'll get nowhere. I had a question about credits on my account. I sent an e-mail-- they babbled and didn't answer the question. I called and again they babbled and didn't answer the question. Long Story short-- I can't use them. If your dealing with this company, do not expect much.

It stinks read all the above - it is true. Customer service is a joke. Billing is too. Do not give them your debit card or credit card. I learned that from previous blogs. Read the customer agreement on line that you have to agree to get service They try to tie you in to contracts verbal or on line. If you do not agree you do not get service. If you decide the service is bad - they go into your debit account or credit card and take what they decide is appropriate. I did not fall into that because, I have read these blogs. Think twice before you give them a credit or debit card and read their disclosure. I am in an area where the only other option I have is Insight, which if you look at reviews is not a good option. I will say I am pleased with the menu selection and and layout and the information presented on programs and movies. But if you have an issue, they have degraded their service to the customer and put the responsibility of resolving the problem on the customer. I am currently into an upgrade and I have spent 2 hours on the phone, 6 customer reps or tech and lack of service because a service tech install the wrong equipment, which they acknowledge. The sad thing is that they have made it my problem not theirs. I hope this help someone become more diligent about what they agree to and that they compare the customer service of other companies with this company.

Direct TV has falsely billed me after I sent back a reciever they claimed they never recieved. The agent Michelle employee code 30533 was rude and kept me waiting on the phone for over 45 minutes. When she went to "transer" me to another group she hung up on me.

I ordered direct tv on 8/11 and scheduled installation on 9/19 between 8-12. I paid $51.94 for the installation and noticed the money was taken out of my account within a hour of placing the order. On 8/19 at 2 p.m. I started calling direct tv to find out what happened with the installation. My 1st phone call I was hung up on, the 2nd said she was transferring me to the installation office when she transferred me back to her office, the 3rd person hung up on me, the 4th person let me speak with a supervisor as I requested. The supervisor told me that my order had been cancelled but couldn't tell me who cancelled it or why. At this point my husband called. He spoke with 3-4 people who he was told that someone would be at our house on 8/20 between 8-12. At 12 noon my husband called direct tv because the installer did not show up. He was told we were not scheduled for Saturday and it would be several days before we could get scheduled. Of course, he blew up and told them to cancel. About 1 hr later direct tv called back to say the installer was on his way and would be here between 2:30-3 p.m. At 3:30 the installer called to say he'd be another 45 minutes. My husband told him to forget it. We wasted 2 full days on this incompetent company and we do not intend to do business with them. I know it's going to be a nightmare getting my money back.

WOW Just spoke with your customer service and words cannot express just how greatful that I did that! I am so glad I just dogded a bullet! You guys actually ALMOST got me! Everybody told me not to sign up with you and I could never understand why. Their reasons never sounded justified enough but I'm glad I found out firsthand before I signed up. I've been checking you guys out online and felt like your deals were too good to be true but couldn't put my finger on it. But today I called you for the first time and spoke to someone.You didn't have to tell me she was in sales because she was definitely a true salesperson all she did was talk and barely listened. As soon as I started the call I told her I'm just asking questions don't want to sign up yet I'm THINKING of signing up. She went on and on about your service then asked me for my Social Security information. I should have known better because I never give this info out over the phone but she advised me oh this was only to do a credit check to see what offers I qualify for "No obligation"(yea right). She asked for all my address info and I obliged not knowing I was about to be baited and put out on a hook. She then ran my credit check gave me the pricing and then told me I could sign up for just $8.19 and qualified for 2 HDTV receivers with a monthly paymenmt of $45.99. She said I have to sign up right now and I told her "remember when I said I didnt have my bank acct. info with me? I really don't have my information with me I was just calling for information". She was like but dont you have anything with you? I said no and our convo ended. I called back 2 hrs later when I had my info with me and was all ready. (what possessed me to do that?) I got this other sales rep who kept talking about all sorts of things I never asked her. I was like the other rep. told me my pricing of $45.99 for the ultimate package and thats all I want. She ran my credit yet AGAIN then told me I could only qualify for 1 free HDTV receiver and a regular receiver but could get the plan for $45.99/mo however had to pay now instead $24.99 because I called a second time. I'm like huh? She said yes because this is the second call I made I cannot get the $8.19 anymore I now have to pay $24.99. Well who would have ever thought there would be a fee for calling your company back? Most companies would love for potential customers to call them back but you, no you charge them! SMH I told the rep well I guess I can't sign up with you now then because the other rep. never told me the price would change on the second call so I don't have enough on my account to pay anything up front(as I assumed since online when checking out it states $0 up front and no fine print anywhere stating otherwise). I was about to hang up and she told me sweetly that I must hold on so she can speak with her supervisor ( Ishould have hung up).

The Supervisor from HELL came on the phone, her name was Ariel, she began explaining to me what the $29.99 was for. Basically you charge us (potential customers) for running a credit check which is lowering our credit score every time so I'm paying YOU to ruin MY credit. SMH She said there is no possible way she can waive this fee as the first rep already waived it once(without me asking her to).I advised her well all of this doesn't really matter then because I don't have the money in my account, had the first rep told me how much I would have to pay next time I would not have called back since as I said before I do not have the money in my account right now. (Don't you think I would have waited until I had the money in my account to call back?). Well I guess even though I kept trying to end the convo Miss Supervisor wanted to have the upper hand as she started telling me to lower my voice when I was clearly not loud but she merely kept trying to interupt me everytime I tried to speak because I guess she's the only one who was suppose to talk in the conversation. I advised her Ma'am I am not raising my voice this is how my voice was when you came on the phone with me. Now I work in Customer Service so I get this strategy act like the customer is confrontational and they look like an A$# & you look good. ( I never do this and working in Customer Service I am not one to raise my voice.) Ariel continued her rant about how she is not going to waive the fee (but who was complaining? I kept trying to tell her well then this converstaion is over because there is nothing else to be done) & how I'll never find any other company that's cheaper. When I realized trying to end this conversation nicely just wasn't going to happen as she continued to blab I interrupted her and said "Ma'am what's your name again?" She said Ariel and I said "Thank you Ariel" and hung up. Alaways a Lady I still said Thank You to someone who ruined my night. And to think I was actually excited about signing up with u when I called in! It took me 3 days to completely decide I want Direct TV and all but 1 night (maybe 10 mins or so) for me to lose your trust. That Supervisor came onto the phone ready to attack when I hadn't even requested a Supervisor and was not initally upset but Ariel may be right about one thing I may not find the program you offer cheaper but I'd rather pay more money knowing I won't have to deal with your horrible customer service every month for 24 months. You may have great quality equiptment & programs but with customer service like that you're going to get nowhere. I've had bad cable service before but have NEVER been so disrespected by a cable company before. You just lost a great potential customer and a lot more to come too because you better believe I'm telling everyone I know not to EVER get your service! And if I can find a review site online I'll be posting it there too.

Jessica Nesbitt
Miami, Fl

5/15/12 8pm This company is terrible when it comes to customer service. My experience was HORRIFYING! I BEGAN THE CALL AS A NEW CUSTOMER, AND THE WAY THEY TREATED ME...OMG They ran my credit and I was declined for there new offers. They then transfer me to there sales line where a customer service rep mentions to me that I already had an account Feb 15 2011 that just needed to be activated. She spoke to her supervisor and he told her to transfer me to technical support. I told her the story and what the sales lady said and she got an attitude and was very snappy with me. "Well mam you don't have an account so there's nothing I can do" I then tell her "her supervisor wouldn't have said transfer me if you could not activate..." she snarly cuts me off and says "There's NOTHING I can do I can transfer you back to sales" I then get upset. I am put though to the automated system and once again I am sent to another dept. who then transfers me back to sales. I am furious by then and I must admit I became very ANGRY. i DEMANDED to speak to a manager.. and you know what happened? he was nice at first, but when I began to tell him how upset I was about everything, he was very short with me. As if my complaints and hours on the phone with direct TVs customer reps didn't matter to him. I finally broke down and said I'll just pay the $200 deposit, his smart remark "do you HAAVE the 200?" I was very upset by that. The fact that my birthday is the year 91 does not give him the right to judge my income. I am a college student who works 2 jobs how dare he. I then stated harshly " yes, I have it" he then says okay I'll set you up with the new account. He goes through his whole spiel and then mentions running ANOTHER credit check. I told him I do not want another credit check because the other guy ran my credit and I did not qualify. He then becomes overly irritated, you could hear it through his voice. "It won't hit your credit, because it's the SAME company" I said no I don't another credit check why can't you use the one the other guy did. We then get into a yelling match of him trying to convince me. I tried to explain that I've called dish time Warner and neither company gave me this much headache. We yelled a little bit more...and he HUNG UP ON! I was mortified and a little hurt and disrespected. All I wanted was to sign up for cable and Internet so my roommate and I could move into our new apt on Friday, and I was horrified with the way Direct TV treated me. I am not much of a type but I new I had to let other people know how this company operated. I wish this on no one. And my advice to anyone is that time Warner or dish might be expensive, but I'd rather pay the expensive amount than what this company put me through. I will never ever raise my hand to call direct TV. I'll happily take my money to another company who shows, and TREATS there customers with RESPECT.

Thanks,
A concerned customer
Kim

I ordered service and wasn't not told I needed to have an area marked for the tech to install. So i had to reschedule. When i called to reschedule, i was told someone would call me in three days. No one called. I called again and was continuously directed to new numbers. Finally, i was told by a supervisor that I wouldn't be able to reschedule until literally a month later. (I found out my neighbor had a tech coming in two days later) I talked to four different people who told me it would take a month for me to have an installer come out - yet an installer came out two days later to my neighbors house. I canceled service. I tried to order them again, this time on the internet, which an agent guided me through each button to push to get the correct order. I wasn't supposed to be charged anything other than the original 20 bucks - yet they charged my card $154.20. I asked the agent why this was and he said he could no longer help me, I had to call customer service. I called customer service and the agent told me he would cancel the order and i wouldn't be charged. It's on my bank statement. A -154.20. I call and ask to speak with a supervisor again and explained my whole issue - that before i even ever have service with them, these are all the things i have run into. He explained that i would be refunded the money - and i explained that I have my car payment coming out tomorrow and this will put me in the negative. Then he proceeds with, "so you are saying you do not have the funds available to set up your service at this time". I say no, i do not because you guys took it - you have my money yet you still need to take 20 out again for me to order service? I ask for this supervisors supervisors name - he wouldn't give it to me and continued to tell me that he only had an address for corporate - no numbers or names for anyone for me to talk to about my issues.

After about an hour EACH MONTH spent on hold and with account representatives at Direct TV...mainly "Billing", I am fed up. Doesn't ANYONE in this company have the ability to put something in record on your account, like a simple change, so it sticks? Apparently not. You talk to one Rep one month who assures you "the change is recorded" only to speak to a different Rep the next month after finding out nope, it sure wasn't, yes indeedy it's on your bill again... Oh THIS time I asked for some kind of confirmation code - NOPE, they don't do that. You just take the word of whoever you are speaking to about the problem that it's fixed. Oh maybe they will...maybe they won't...maybe it's time for lunch and they are late for their manicure appointment and Opps! Overlooked that!

I had signed up with them as part of a package deal billed for their services through my local phone company. One day this all changed and NO ONE could explain to me why. I've paid every single bill either through the phone company or - now - billed directly through them/to them ... only to be sent "double" bills with the excuse of "Oh we ALWAYS bill one month in advance"; if you are caught up JUST HAVING SENT THEM A CHECK, you get a "Past Due/Service Disconnet" massive bill 30 days later with the excuse of "Oh we sent you out a bill, it must have just not gotten to you". WTF? No, it wasn't due until now, you just decided to ignore my last month's legitimate gripes about double billing and choose to do it anyway, now with the excuse of you sent a bill out, I must have just missed it.

Sorry, didn't dust off my crystal ball, having paid last month I didn't anticipate a mid billing cycle/15 day bill for that extra month service you've been trying to stick me with the past 3 months...

Yes, the woman I spoke to today told me I should have ANTICIPATED the extra billing within the past 30 days and in all good concious should have rushed straight to my telephone and called. Uh huh. Nope, the bill IS here, and it is WRONG again, and I'll be you my first born you didn't send out an extra bill between June 11th and July 11th. So from being paid up June 11 --- July 11 I owe you $198 bucks. Just like that.

What a bunch of liars! They will try every spin excuse in the book from "Phone company didn't send us the payment" to "the bill must have been lost in the mail" to "we always bill a month in advance". Yeah, no ### sherlock, that is why I had to debit YOUR FIRST BILL out of my checking account when I signed up...before your guy even showed up to hook up the dish...and haven't missed a payment SINCE but now you want ANOTHER advance payment since you are billing directly instead of through my phone company.

SIgh. Yeah, this is a rant all right. I feel like ranting. Every month I've had to waste the minimum of AN HOUR on the phone, on hold and getting bumped from person to person, blood pressure soaring to near stroke level. But hey, this internet rant is good, my prevailing thought at this moment is to rip the dish off the side of the house with my bare hands, put it on a nice neat pile in the street along with the receivers and remotes, put my truck in 4 wheel drive and drive over the whole sorry ### pile. Several times. Maybe about 25. Because that's what I make an hour, you dickless wonders, and because I've spent about 3 hours in the past 3 months on the phone with you during my working hours, YOU owe ME.

Yes, I will cancel them. Hell I'll even pay the CURRENT PLUS ADVANCE payment I don't owe just to get the hell away from them! From the complaints I am reading about them on the web, that isn't going to be any easy task, either: people are saying when you cancel they will not credit the equipment you return to them for an average of about three months...and bill you for said equipment (back in their possesion) in the meantime. Great, huh? Kind of like a parasite that refuses to leave it's host. Better stock up on the blood pressure meds. Better yet - DON'T SIGN UP WITH DIRECT TV!

I have had nothing but trouble from billing from the day of service till the day of termination. I had the date marked on the calender to terminate service, but they had no record of that call. Instead they had a call dated on the 29, (my second call after receiving a bill) resulting in a 16 dollar charge for 9 days of service. After calling customer and asking for nothing more than a 0 ballence, they said that it was a viable charge and could not do that. I know thay are a big company, and my account will not make a lot of difference in their ledger, but do n0t under any circumstances go with DirectTV for your sat. service. You will pay.

I recently discontinued my services with Direct TV. Before doing so, I called Direct TV and asked them what date were services paid through, since I had just sent them a check. The person on the phone gave me the date. I waited until about 3 days before this date to discontinue my services and then I learned that I had to pay for that partial month. They said that they would send me a bill for the final bill.

Okay, I received the bill 9/13/08 and it said that it was due upon receipt. Since this was a Saturday, and there is no mail on Sunday, I wrote a check put it in the mail on that Monday morning.

On Thursday 9/18/08, I received another bill for that amount plus a $5.00 late charge and tax. I called Direct TV and spoke with a person which got me NO where, therefore, I asked to speak to a supervisor. I got a "supervisor" who was no help. All she would tell me that I was billed on the 13th. Okay I was billed on the 13th, but how I get it to her any faster than I did. She said they received my payment on the 17th. I even asked to speak someone above the "supervisor" and I was put on hold but somehow got cut off... hmmmmm Makes you wonder?

How can a company charge you a late charge and there was no possible way of me getting it to them any faster? I have no online bank service, so I could not send it them electronically.

What is the world coming to when you try to do things right? I sent them the final payment and I still get sorry treatment like this! Is there anyway to stop this company from railroading their customers? I could go on and on and on about Direct TV. That is just one of the many reasons that I discontinued their services anyway.

Is there any help out here? I know that it is only $5.00 plus tax, but just how many of these $5.00 late fees have this company received from other customers in the past and will in the future?

HD receiver did not work and they came to fix it then after leaving billed us for a service call with out letting us know there would be a charge. I do not like being billed for things that I am not aware of. It is there equipment they should keep it in repair not me.

After 2 months of disputing a bill for connection services and never receiving anything by mail - not a bill, not a reply to my dispute, nothing, DIrecte TV is still unwilling to come to a resolution over the $150 owed. Their customer service reps are powerless and the dispute dept. doesn't take calls, imagine that.
I should say that there were errors on both ends, mine for not marking my calendar that the service was going to restart, and D-TVs for not ever billing me for the services . In fact, I still don't have a single bill or communication. Only several calls from their very nasty collection agency, Allied Interstate

1.When i setup DIRECTTV bk in 09-07 apparently there was a promo for free NFL SUNDAY TICKET.This was not written on my bill from DIRECTTV.
2. This year in 07/08 on my DIRECTTV there was a note saying "FREE RENEWAL NFL SUNDAY TICKET".This was also noted on my 08/08 bill.When it showed up on my 09/08 bill it showed a charge of $41.50 per month for NFL SUNDAY TICKET.
This is going to be a monthly charge for 6 months which comes out to be $249.00 total. I called to drop this service and DIRECTTV said it was too late.I don't and never have watched FOOTBALL.They wont check programming for me to verify it has never been watched at my house.I have written letters and e-mails and now have an order for a different cable provider and DIRECTTV said there was nothing they could do for me. They were sad to see me leave as a client.

I don't have $41.50 a month to pay for a service i have and never will watch.

All i want is someone at DIRECTTV to admit this was a sneaky way of doing business. I never ever order this NFL SUNDAY TICKET.

HELP

I am SOOO sick of these corporations! First they terminate my service without my prior knowledge, and I was current, by mistake. Then the deduct almost $500 from my account for the early termination fees! Two weeks later they put the money back but not after I have incurred $300 in bounced check fees thanks to the unauthorized withdrawal. Now a week before Christmas, with my husband laid off, Direct TV is fighting me to pay back the fees and I can't even pay my morgage! But all these big companies cry that they are hurting financially. They have NO idea what that means. Putting food on the table and paying electric and heat, now thats what is important. I will never watch Direct TV again for as long as I live and will proceed to tell EVERYONE about this, including the govenor and attorney generals office. Thank you for letting me vent!

Direct TV wants me to pay a bill that is not due for 10 more days. I have a past due balance to of 141. to restore service and they will not restore until I pay 280. that my statement says is NOT DUE until the 25th of the month. Today is the 15th. Direct TV has never had good customer service. I have put in 4 calls to them today. They claim in order to talk to a supervisor they need to take a call back number and return your call... Its been 3-4 inbetween calls and I still have not received my call back that they promised. DO NOT USE DIRECT TV... Stick with you local cable company and you are sure to have excellent service compared to Direct TV.

We are not receiving our bill and have been charged with late charges. We don't have our bill for January.

They're fraudulent in their ad of no equipment to buy.

i am completely dissatisfied with direct tv's sly way of handling their sales and billing. they do not tell you of all the hidden and automatic additions they have when you sign up. how can a company stay in business after bilking so many people in their sly underhanded way.
they give you 3 months of free movie with the promise of 6 more additional if you sign up now. i am not a movie fan so it doesn't really interest me, but to slyly automatically add the movie channels after three months without even be given a chance to refuse is awfully under handed business.
i was given a pep talk by a direct tv subscriber but i'll bet he didn't have his installation very long to find out all their charges. it's about time the government agency step in and control this cheating form of business.
also it would be a great help if you could call them and talk to someone who speaks english. after spending five minutes or so on the phone i finally had to give up and hang up, disgusted. told the girl i couldn't understand her and to transfer me to another sales rep. i hung up and called again but wound up with the same sales person and no satisfaction, hung up again, disgusted.

i canceled my account back in Dec 07 and in Jan 08 send back the reciver by FED EX, for about 8 months now i have been getting letters from collections asking for me to pay for the reciver i sent back already in Jan 08. I called today and the excuse was we will scan it in when we can and the charge will drop off? It was sent in Jan 08 this is the end of 09 it takes that long? I gave them a fed ex tracking number and now they said they will research it? very bad customer serive.
HORRIBLE!

DO NOT! I REPEAT DO NOT sign up with DIRECT TV. We used their service for approximately three years and cancelled our service this past April. Yesterday, August 3, 2009, FOUR months after the cancellation, they billed our credit card 71.00$, for a PPV event that happened TWO YEARS AGO. According to them, they said we never paid for the event. We told them that our bill was always payed on time and there was never any indication that we did not pay for the event. I cannot explain how livid I was and still am. We told them it was unethical, and that we will be contacting the FFC and anybody else who will listen for this flagrant act otherwise known as STEALING!. These guys are ###. I will never do business w/ them again. EVER. Buyer beware!

Direct TV will automatically take any money out of your account WITHOUT your permission because it is in the fine print of your clause. Plus they make you sign up for a certain amount of time and if you try to cancel, then they charge you up the butt in hidden fees! They are crooks! Why do I have to sign up for a specific time frame? Who knows what can happen in life? what if you get sick and have to move somewhere else? Then to add injury to insult, you have to pay disconnection fees at a high ridiculous price! All they do is is route your service & they get their ugly equipment back so why should they care if you discontinue it?

They also have such crappy programmers that they can't convert the time from East to West so you are always ahead when you are on the west coast! So if your friends tell you to watch syfy because there is something good on, forget it! it already happend 3 hours again. They suck big time!

They need to take lessons on customer service!

MY HUSBAND IS ON THE PHONE YET AGAIN TO SORT OUR BILL WITH DIRECT TV.
THEY HAVE BILLED US FOR THE 4 TIME S FOR SOMETHING WE DID NOT ORDER. WE HAVE BEEN ON THE PHONE EACH TIME FOR NO LESS THAN 45 MINUTES GETTING THIS SORTED OUT FOR SOMETHING WE HAVE NEVER ORDERED. THEY HAVE ASSURED US THAT THIS WILL BE TAKEN CARE OF ONLY FOR THE SAME THING TO APPEAR ON THE FOLLOWING MONTH'S BILL. THEY ARE A TERRIBLE COMPANY TO DEAL WITH $45 HAS BEEN ADDED TO OUR ACCOUNT EACH MONTH INCORRETLY. WHERE IS OUR COMPENSATION FOR THE TIME AND AGGRIVATION SPENT ON TRYING TO SORT OUT THEIR MISTAKES.
DO NOT ORDER THEIR SERVICE THEY ARE THE WORST COMPANY TO EVER DEAL WITH.

Not the biggest problem i n the world, but we were new customers and already got one shut off notice over a "late" payment. OUR FIRST BILLING PERIOD!

I thought it was a minor issue and requested a minor change in our billing, but I got so angry at the people on the customer service line, (Mose, Sied, Valerie, Andy, Anne, Beshonque. Especially Beshonque who claimed I said she was lying and Valerie who said the whole billing thing was "simple" and I shouldn't have a problem figuring it out).

We get our Direct TV bill on the 8th of the month usually, and it says the due date is the 21st of the month. I just called to have the date changed to the 28th. I thought it was reasonable to have more than 2 weeks to pay a bill. I was told there was a 10 day "grace" period. Very generous but I still thing it's not an unreasonable thing to have more than 2 weeks to pay a bill, officially, in writing, without having to rely on a "grace period." Especially when the company sends shut off notices after one late bill.

The customer service people on the phone were infuriating, Valerie and Beshonique were like waitresses repeating the "Not my table" mantra, telling me there was no one and no way I could ever get that due date changed. It was set in stone because of the day our service started. Well guess what, I do have that power, because as soon as my contract is up if that billing date isn't changed, I'll change it by switching companies. It''s a hassle but snotty customer service people and sweetheart "new customer" deals make it worth it.

I recieved a promo call in aug or sept was told about all free movies and the NFL sunday ticket, Try it free till dec if i didnt like it i could cancel, we were getting this promo deal because we were good customers, I recieved my bill for oct and saw that i was charged 59.99 for the NFl sunday ticket, I called directtvand spoke with customer service they in turn told me there was nothing they could do about it that i could not cancel, I asked to speak with a supervisor who told me that i could not cancel and when i explained the conversation with him that took place, he told me that the conversation was recorded and that i agreeded to this and i told him to listen to the conversation and he said he didnt have access to it, I asked to speak with someone over him, and was told that no one else was there, I also told him that if he would listen to the recorded info that he would no i never agreed to this, he was very perturbed with us (my husband and i) and told us we had to pay period ...I told him that i was canceling my directv subscription and was told i would still be billed for over $ 400.00 that had to be paid... I then asked who would i speak to other then him and he told me go on line and complain. I feel as though i was tricked into this for lack of a better word and got no customer satisfaction whatsoever Thank you ... Darlene Marrone