DirecTV review: very poor service and unacceptable contract 1397

Do not sign up with direct tv.
I did, i am sorry i ever did. I knew it was for two years. I recently canceled my service. and was told i have to pay 300.00 for early cancelation. I put my two years in, but I upgraded a box from standard to HD that adds two years. never was explained to me when I tried to order it.
Their service blows. they try to nickle and dime you for everything. stay the hell away from them.

I was offered three promotional incentives. 1. NFL Channel for three months, the Show time channel and two $50 visa cards. When I couldnt see the NFL channel the following day of their service i was instructed to call customer service. After being on with them for over an hour time. I wasnt qualified because it was expired 2months ago. I receieve the Show time channel for only one month free not three as they originally quoted. The visa cards, when you received them please forward them to my home. Direct TV terms and conditions are false. Please do not get caught like i did.

I was happy with COX, I honestly think they had the best customer service. My husband decided to switch to Direct TV because they had a good deal. But as any other cable carrier, they only offer deals for a certain amount of time and then the high bill come back.
My problem is that everytime I move my TV and I need to get the cable on a different room, eventhough they are local, they charge me $50. Now I just purchased a HD TV and there was no signal, so I was told that I needed a new/different box to get the signal in this new TV, just to find out that I have to pay $150 to change the box and I have to renew my contract, 2 MORE YEARS! Buy the way, I am stuck with them for one more year and I can't wait to get out of that contract! I don't want to extend the contract with them because I got a new TV! What am I supposed to do? no TV? pay $150 and get stuck with them for 2 more years? or pay $240 to get out of the contract?

What are this companies doing with customer service, we are definitely not important to them, they get us like fishes in the water and won't let go, one way or another.

Carla

After they took an unauthorized withdrawal of too much money.
Their system for reimbursement of funds is outrageous. They have been holding almost 700.00 dollars of my money for 28 days and will not release it 2 days early I am a heart patient and a diabetic and can not get my hear medication refilled. One being Plavix another Diovan and the other is Metoprolol and Metforman. I call to see if they would make an exception of a couple of days because my meds run out on the 25th of this month and they have most of my money on hold. They tell you it could take up to 30 days but that is not true they wont even consider it until the 30 days are up then you have to wait another 3 to 5 days for it to go through. The only reason I can figure it would take so long is they want to collect interest on your money before they decide to give it back. No consideration for peoples health. The service will be up in Jan and you can believe it will be canceled them and all receivers returned promptly. Never again will I deal with people like this. The service was turned on for my daughter its not even mine and they told her to have someone turn it on for her to avoid a deposit. She got laid off and she requested that they suspend her service for a while until she could find another job and in stead this was Direct TV's answer to the problem. Take it out on me and hold my money or almost 700.00 for 30 days so I can not refill my heart meds.
Do not trust them they do lie to you there is no up to 30 days it is a flat 30 days before they will even consider giving you your reimbursement of your money.

I have been scammed by the NFL package like several other people. I did not order the package, did not nor do not view NFL. I had a credit balance on my bill, so I had not been scrutinizing it as carefully. This is how a customer of 10years is treated. I have called and been told there is nothing that can be done.

What they do is quote a price and length of the price quote like $54.99 for a year, but NEVER tell you on the phone that it is minimum 2 year contract . Then they give you a form letter and at the bottom with a small blurb about being a 2 yr contract and if the contract is broken you are subject to a charge of up to $480.00 All of this with a bunch of other paper work thrown at you at time of installation. Talk about a RIP OFF!
Then when I finaly quit them. I had to call 5 times to get them to send me a recovery kit. Each time saying it would be fed ex'd to me.
Good thing I was keeping track of it. The 4th time I finally got a tracking no. only to find out they opened an account for it but never called in to Fed Ex to have it delivered! I don't know what the outcome will be, but I am sure they are going to charge me for late fees for the return of their equipment.

I had Direct Tv set up to automatically get paid on the 4th of the month or after. This worked for a year or so and suddenly I got disconnected for non pay. I called to see and the problem was they started trying to get the money on the 1st of the month. My check doesn't go into the bank until the 3rd. They said I owed them over $1200.00 dollars. For about 12 months, they not only didn't get thier money, they failed to notify me of the problem, they also continued my service for this long period of time without resolving the problem. I asked them to discontinue my service right then and I would go else where for service and by the time I got off the phone with them my service was back on even though I asked them to discontinue it. A month later they turned their service back off and sent me a bill for over $1200.00. This issue remains to be resolved.

I SWITCHED MY SATELITE COMPANY IN APRIL, 2008.I HAVE A BALANCED OWED TO ME OF $58.66.THEY AGREE THEY OWE ME THE MONEY AND SEND ME A BILL SHOWING THAT I HAVE THE MONEY OWED I CALL EVERY MONTH AND THEY TELL ME THEY WILL SEND THE CHECK AFTER 4TO 6 WEEK WAIT.IT HAS BEEN 4 MONTHS STILL NO REFUND.

This company is terrible. We scheduled an appointment to transfer our service since we moved. When the 3 technicians arrived, they discovered that the previous homeowners had cut the line outside the house and that they needed to rewire. For 3 techs this should not have been hard but they said they had other appointments to keep and that they would be back that evening when they were done. Needless to say, they didn't show so I called the technicians, as they had left their number, and they said that I would have to call Direct TV and schedule another appointment! When I called Direct TV they offered me an appointment in 6 days. I explained to them that this was unacceptable and was not my fault that the job did not get finished the first time. I informed them that if they did not have a technician at my house by the next day, I would cancel the service and due to poor customer service, should not have to pay the contract cancellation fee. The woman I spoke to finally agreed and said that she would take care of that. After about 3 weeks, I received a bill for the 2 days with no service and an early termination fee in excess of $300. When my husband called to discuss the bill he was told that there was no record of my conversation with the rep. (although the service was cancelled during the same phone call) and that it would take them 2 weeks to "look into it". Today, I received a prerecorded message from Direct TV on my cell phone stating that I need to contact them- (a real person couldn't call?) Anyway, after 1 1/2 hours on the phone with them they refuse to remove the termination fee.
We now have Cox Cable (they were at our house within 2 hours of calling) and we are perfectly happy. I will NEVER recommend Direct TV to anyone. They SUCK!

The contract was changed. They lied about costs, installation, and service. Customer service was a joke. It wasted hours of time to get out of a Sam's Club - Direct TV promotion. It is my hope that Sam's Club was a victim as well and not part of this mess.

I signed up for the $29.99 plan for basic TV. The installer said I would get all the premium stations for three months, and my package came with two room installation. After I received a $62.50 bill, I began to question things. Turns out I only get Showtime, and I have to pay for box use in both rooms, those are "additional" TV charges. My prospected "deal" actually costs $105.97 minus the rebate of $43.99 leaving me the balance which is NOT $29.99. I contacted Direct TV. But what chaps my hide is next March it shoots up to $81.00 when my "deal" ends. Claiming $29.99 is a lie.

I terminated my DTV service 21 May 2010 due to the fact I have been told several times that I would not be charged for a replacement HD/DVR Receiver due to the May 01 Flooding that occured in Millington, TN (Natural Disaster). I suspended my account in early May till I was ready to move into a new home. I called 21 May 2010 to reconfirm my Installation date of 22 MAY 2010; I was told that I would have to pay for a replacement receiver ($220) and that the Natural Disaster Policy only waived the non-return of your old receiver. I thought i was being taken cared of but today I was not. I have been displaced from my home for 3wks, have a family of 4 which includes a newborn; I thought this was going to be the least of my worries. I was assured initially by Tim, work ID # U4246, that I would not have to pay anything and that anything paid would be credited to my acct (relocation fee, installation fee, etc). Then recently, Joe work ID# [protected], was going to put a credit to my acct for the receiver (I initially provided my credit card so that I could get the receiver and then be credited). When I called today, 21 May, and after being on the phone for over an hour I was told that there was nothing they can do and I would have to pay for the HD/DVR receiver. I found it odd that more than 3 people said I could get a replacement receiver free of charge due to the Natural disaster policy. I feel that they didn't do all they could to keep me as a customer. So I terminated my service today. Do you think I could dispute the termination fee of $380 with my credit card company?

We were offered free sets for digital DIRECT TV signals with HD receiver when we signed a 2 year contract. Technician came to install the 3 HD receivers but we had only one HD tv at that time since we were to purchase the second and third HD TV that week anyway. He did not leave the receivers since TV's were not HD. When we bought the second and third HD TV's we called DIRECT TV to request the technician to install the other 2 HD receivers. DIRECT TV requested an additional payment of around $600 SIX HUNDRED DOLLARS ( 200 per receiver plus their expenses ) in order for them to install the 2 and 3rd receiver as promessed ( for free). This is misleading, cheating and taking unfair advantage of their customers.

My husband and I moved to an apartment. We were only month to month on our lease and were only planning on staying for 6 months. We then decided to move and unfortunately our new residence will not allow us to have Direct TV/Dish. So we called and informed them we were canceling our services. They told us we were automatically put into a 2 year contract. In order to cancel our services we had to pay $300.00 to get out of it. We told them we were unaware of the contract and would like to see a signature. They said they do not require a signature on their contracts. Everyone was very rude and did nothing to help us. They told us if we did not continue the services with them they would steal our money from our account.

In the end we had to keep their services because we did not have $300.00. We also have comcast now, so we are paying for two services. Please do not EVER use Direct TV! 2 year contract, leases are only 1 year! Amazing that they can get away with this!

I am a U.S Infantry Marine currently deployed to Iraq serving OIF 9. Im getting ready to come home so i moved my wife to CA. Purchased an apt and furniture and she is there receiving all the stuff and setting it all up for us! I called Direct TV and purchased their service. a week later a tech showed at my home to install the equiptment. I called my wife a few days later to see how everything went and she was humiliated by the technitian from diect tv! He was asking her if he could take her out on a date or to go to the beach with her, after she clearly had stated that she was married! Theres pictures of me at the home which he asked about and she told him that i was her husband! She had to be nice about it because she was alone and scared and didnt know what he would do! He then aked for her personal number and asked if he could give her his! The next day he called her during the night and woke her up asking if she was ok with her service and if she needed him to come to the home for anything! He then asked her if he could double date with her!?!?! I have had a kill mentality for 7 months in iraq, and this guy does not know what he has coming when i get home, I will be calling him and requesting his "service" when i get home, i will then remind him of a few manners! I will be seeking a lawsuit towards Direct TV.

When Direct TV was partnered with AT&T, I ordered all the services, and explicitly asked for the services to be installed at the same time, so the billing would be together! Direct TV called me on the phone, told me that they could come on out to my house and put in my D.TV and the billing would be in conjunction with my other services. I told them I would prefer to wait until AT&T put in my phone & internet too. They told me they would need to come on out & install at that time or I would have to wait for at least another month because they were jammed with appointments, but they did have an appointment that day!
They totally pressured me and I repeated that I did NOT want to be charged & they said because they had to come on out early, that I would not be charged until all the services were in! The order for AT&T was messed up & I had been quoted the wrong price for the Direct TV according to the DirectTV representative, so rather than deal with them, after 6 days, I called Direct TV and ask them to UNINSTALL the service because I was going to wait to proceed. They sent me a BILL for $169.+ and have refused to do anything about it WHATSOEVER! The charge is erroneous, and a scam in my opinion!

Direct TV was not a good cable company. I wanted to disconnected it after two and-a-half months. I had trouble with the signal every time it would rain. When i finally did disconnect it they took out money from my direct deposit. They took out $480. I need to pay bills. There not going to pay it. I need that money to pay bills.

I ordered direct tv service last month in the middle of the conversation I asked the sales rep. to give me an installation date, because depending ont he date you give me i dont want you to chare my card.He said ok i wont after giving me a date i told him that was too long and he charged me anyway $220 thats goona take 2 months for me to receive back in a dispute.

just talked ith directv corporate office to get my refund on those unauthorized charges, the employee from the presidents office was really nice and instead of waiting 2wks for a refund, i'll only b waiting 3 days, way 2 go corporate!

If you are dis-satisfied with survive YOU pat them $175! Are you kidding? Moved to a new address, sent installers to wrong address not once but twice! re-schedule? *** no... sorry "we have your credit card on file... you will pay... file a dispute we will respond in 7-21 days... WTF... oh yea bill will be sent AFTER you pay! can't send installer to right address but have the right one for the bill? Come on even Time Warner is faster! Could have had survive in 5 days! But Oh yea a monopoly on the ticket" over priced rip off!

I wanted to replace my Dish Network service to have an experience with a different company and compare. Direct TV contractors came three times to my house and all three refused to install the antenna in the same place where Dish Network had performed a flawless installation.

Wasted my time and have no excuses since competition had done it before. They just didn't want ot bother to do a non so straight install. If they don't care before you become a customer how will it be once you are already one?

Stay away from them. Cable and no commitments is the way to go.

I have only had the service for a few months and I have already had countless numbers of problems. I currently live in an apt. complex where they are many trees. I have no control over the trees. I cannot cut them down nor trim them. From the very beginning, I asked the sales rep would the trees effect my service and they told me no. I have not had steady service for one week straight. I have had at least 9 technicians come out to attempt to fix the same problem. They have moved my dish countless times and all have charged me a fee to do it. They all said the same thing, “the trees are blocking the sight for the dish.” Instead of allowing me to cancel the service without penalty, I have had to continue this week after week. I am a very good customer. I pay my bill every month and on time. I should not be paying for a service that I am not receiving. I have recently filed a report with the Better Business Bureau on this matter and will continue to complain until this is resolved. My intention is not to threatened anyone, however if you look at my file you will understand my frustration.

We subscribed to Direct tv on April of 09, because we had been customers of DishNetwork for awhile and saw that Direct tv had a better offer. We were promised a good package with many channels and HBO and Starz for 3 months free. Included in this offer was up to 4 recievers free. All this for 49.99. We recieved the first bill right away and they charged us 89.99. When I called back to ask why so much, I was put on hold because they said that wasn't their department. So I waited about 10min, finally when I spoke to someone they told me I had to go online and fill out a rebate in order to be billed 49.99. Then they told me it would take about 6-8 weeks for it to kick in, so we basically had to keep paying 89.99 until the rebate was processed. We were not told about going on line to fill out a rebate or that it would take that long to process. We payed bills of 49.99 for about 2 months when they started charging us 108.00. When I called to ask what was going on they said the charges were for HBO and Starz. I told them we were supposed to get them free for 3 months and we still had one month left and that anyways the person that I had spoke to told me it was ok to cancel at the end of the third month. He then told me that I was wrong that it was already the 3 months So I told him to just cancel those two channels. After that we expected out bill to go back to the 49.99 as promised for 12 months. we it didn't, we started reciveing bills of 63.50 So I called again and asked why they were charging that price. The person that I spoke to was VERY VERY RUDE! I told him when we called to get DIrect tv, the person who I spoke to told us it was only going to be 49.99 a month for 12 months for the package and recievers. He then told me that it wasn't possible because they cannot go that low in pricing for that package. I wrote down everything that the other person had told us when we subscribed, the price and even the persons name in case of a problem. When I told him this he told me that I must of heard wrong or that the person made a mistake! Basically he was trying to say I must of been stupid and didn't understand what the customer service rep was promising me. We argued for a while and when I told him I was just going to cancel, he told me if I did before the 2 yr contract was up we would be charged a cancellation fee of 400 dollars. So basically you either stay with them and pay what ever they feel like charging you until your contract is up or pay 400$ to cancel. We really are outraged by their lack of respect for their customers, I wasn't even raising my voice to this person and he was yelling at me over the phone telling me that I wasn't understanding him. The other problem we had was that we bought this particular package because it had the channel Versus. My brother is a MMA Fighter for WEC and that is the whole reason we switched to Direct tv. so that we could see his fights, well we did not know that there was a problem with between Direct tv and Versus. They took the channel off of Direct tv programming but they still kept charging us as if we still could see this channel. When we called to complain about this they tried to talk us into keeping it in case they brought the channel back! I told them no way! We are not about to pay for a channel that we cannot even see anymore! Besides who knows if they are even going to bring that channel back! If anyone knows where we can go or what we can do to cancel without paying the cancellation fee? We are really unhappy with this service and do not wish to continue with them at all! But we cannot afford to pay 400$ just to cancel extremely bad service! Any ideas?

From day one Direct Tv has been bad news! I have not gone one month without having to contact them in reference to some sort of problem, whether it be billing, box problems, lack of service..etc.. and more than a few time when calling to report a problem their systems were down! What was more shocking and should have been a foreshadowing of their poor service were the two "installers" outside my home using foul language due to the fact that they could not figure out how to set up the dish, later the supervisor had to come down to ensure they would finish the job! I would never recommend Direct Tv to anyone! Save yourself the time, money, and hassle!

Was told we would receive cable for 29.99 for twelve months. Received first bill and was charged 55.99 called and was told the 29.99 would be reflected on next billing. Received next bill and talked to 5 different customer service people and was told needed rebate which we were never told about and that it was too late to get rebate after we had made many calls. If you are told 29.99 a month for twelve months then they should honor that, but no they are not and we are being billed 55.99. Because I had a fit they said they would bill me next month a credit for 15.00. That is unfar advertising practices if they wont honor what they advertise.

I signed up for Direct TV in early May 2009. I was promised a rebate of $21 a month for the first year. The installer did tell me that I had to go online to sign up for it, something I wasn't told when I originally signed up.

Following his advice I went online, signed up, only to be told by the website that at this time no rebate was available to me.

I called Direct TV, explained the problem and the customer service representative assured me he had taken care of the problem and it was resolved.

Three months into the bills from Direct TV I still have not received a rebate so I called again 7/9/09. I was told nobody could access my account even with my password, that the IT department would send me an email with a generic password so I could access my account. No emai was ever sent.

Yesterday I emailed them again to report the problems I was having, no response.

This is very frustrating, it as though if they make it difficult they will never have to pay these promised rebates out. I have read online several complaints of the same nature.

Thank you for your time.

Sandi Boyd
PO Box 1065
Cripple Creek, CO 80813
Direct TV account # [protected]

was told several times my rebate had been approved. now they say i never filed it. very rude man in customer service.

I am writing after several failed attempts to obtain rebates for my fathers account. I am a customer of direct tv and I recommended the company to my father for satellite services in January, 2011. There were to be several rebates to be applied to his accounts, making his monthly bill more affordable. My father can not read, therefore I do my best to take care of his financial situations. When we were calling direct tv to obtain services for his home, it was never mentioned that the rebate had to be submitted with in 90 days. All we were told was that he could submit it prior to installation, or afterwards but it would take 6-8 weeks for his rebate to be applied to his account. I was misinformed completely when it came to submitting his rebates. I called direct tv yesterday, Wednesday, April 27, 2011. I was on the phone for 4 hours yesterday due to being disconnected from them 7 times. Noone would help me and a rude comment was made by one of their supervisors when I told them that my father could not read, this is why I was his point of contact for his account. I suffered emotional distress because of their lack of concern and pointless customer service.
Please help me with this matter.

Mr. Carey, My name is Bruce Snider & I have had DTV for about 3 years. I have had 4-5 problems losing the signal of 1/2 of my channels on one tv. Every time it has been the multi switch that the techs replace. They have all told me that the problem is the multi switch & they not only change it, they give me another one for a spare. Once this spare goes bad I have to call DTV & go through all of these tests that I do before I call. I also do one test that they dont ask about. I go to the multi switch & I can move the problem from reciever to reciever. The problem obviously isnt in the recievers its the mulit switch. This evening I talked to a gentleman that I felt kept trying to make me feel foolish. I asked to speak to his supervisor & he told me it would take 2-3 minutes to get one. He asked more questions & then put me on hold for a few minutes. He came back with the same questions again. I asked for your name & he told me he could not give me that information. I then asked again for a supervisor & he told me to hang on for 2-3 minutes again. I asked him how big was this place that it takes that long for a supervisor when you have talked to him with a problem customer already. He told me that wasn't information he could give me. I then got to talk with John ID#255107 & he started the whole thing over again. I shared with him that I have had this problem numerous times & that I would like a tech to come look at this problem. He wanted me to get my cell phone & go to my garage to do these tests that I have already done. He wanted me to do them again. I shared with him that the garage does not have a telephone in it & that it was about 100 yards from house. Mr Carey, I know you are a busy man & so am I. I would like to spend my off work hours with my family, & not running back & forth from my garage to do tests that I have already done. I pay $81.22 per month for my DTV with TiVO & 2 other recievers & the equipment protection plan. I feel that I do enough for your company & should get the services that I pay for.I have one other complaint & that would be my TiVO unit. When a storm comes & disrupts my service thats OK. I understand weather affects the signal. But the TiVO unit locks up & must be reset. This started happening a few months ago. I have had a tech out to look at it. He told me the dual LNB was bad. I have never seen one go bad & John told me this evening that is very rare. The tech called his boss & was told that if the TiVO unit still worked they couldn't replace it. It has now gotten to the point where it doesn't record all of the programs it is programmed to record. I have to manually set it to record or it will miss shows from the season pass. I only record first runs. Sir, I & my family really enjoy our DTV when its working properly. But for the money I spend I think we should get a little better service when we have a problem. It has gotten to the point where I truly hate to call in with a problem. The service people act like I am a bother to them. Maybe I'm interupting them with my trivial problems. I left DISH network because I liked the DTV set up that my father in law had. He said he had had both systems & liked DTV more & it cost less. I have to agree with him, it costs a little less, the programing is a little better, but lately I have been very disappointed with the service. I thank you for taking the time to read this. I wont bother you or your staff with my trivial problems anymore. If you can help me out & get my system fixed great. If not, whenever my contract is up I will have to move on. If you have any questions please feel free to call me at [protected] cell during the day. Or my home [protected] my home in the evening. You can also email me at raceoffical@yahoo.com. Again, thank you for your time in this matter, Bruce Snider9490 Salem Church RdCanal Winchester OH 43110

over several weeks we have tried to contact someone in the customer service department! We have been unable to get anyone to answer..could someone please call us back when you feel like providing service!

THIS COMPANY DIRECTTV THE DEPARTMENT THAT TAKES CARE OF RESTORING SERVICES REALLY HAS EMPLOYEES THAT ARE SO UNPROFESSIONAL I TRIED TO GET MY SERVICE RESTORED AND I CALLED SEVERAL TIMES I TALK WITH A BAD ATTITUDE LADY NAME STEPHAINE, LOUISE, AND KIMBERELY AND THE DEPARTMENT WITH THE TELEPHONE NUMBER YOU SUPPOSED TO CALL [protected] THOSE GIRLS REALLY DO NOT NEED TO BE WORKING WITH THE PUBLIC THEIR ATTITUDES ARE EXTREMELY BAD THEY KEPT TELLING ME DIFFERENT ANSWERS I WILL CHECK BACK TO SEE IF THEIR HAS BEEN ANYONE THAT LOOKED INTO THIS COMPLAINT BECAUSE THEIR ATTITUDE WAS UNACCEPTABLE.

When calling your "Technical Dept." they knew about the so called engineering problem with the local Fox channel. The offered no apology, no estimated time of repair, no compensation, and no understanding of human compassion. Most of all no understanding of business! I told Debbie to make a phone call to find out when it will be repaired and she said she can't! Ugh! Why, does she not have fingers or a phone or a professional expertise to call the engineers of is the problem that she knows it will never be fixed and this is what she is being told to say? When I said I would find another carrier if you can't give me an answer she replied " That's up to you". Wow what is a CEO going to do if the customers all leave because of this "go @*&%$# yourself" attitude. I wish I could afford to throw away paying customers like you do! Oh well, I guess the taxpayers money will bail you out when you go belly up. For now Verizon-Direct-tv package is on the outs for timewarner cable with the magic jack.

My employer transferred me from Tennessee to Florida in July 2008. I canceled my service with Direct TV in July 2008. (Early termination)

I wanted to return the equipment but was told they would send return boxes. I gave Direct TV a local address as I was leaving the state shortly.

In September 2008, (two months later) a Direct TV charge turned up on a credit card which I had paid off and thought was closed. When I called Direct TV they informed my my service had not been terminated. They contended that I had accepted their offer of a transfer the account and I was still being charged! By now I had service in Florida with Comcast for two months.

Three calls in October, two in November they finally sent the boxes and I had their equipment back by November 21, 2008.

By December 2008, I was told I would have a credit for the equipment within 72 hrs of the equipment being checked out. (When might that be - they had it for 2 weeks.) Ultimately, I proved to them that they had the equipment and in December a credit was made to my account. Yeah - Right!

In January 2008 I was told I would get a check in 6 to 8 weeks. (There policy is that they can't credit the credit card where they put the charges in September, because it wasn't used on Auto Pay".)

I have had 12 telephone conversations thus far and written two complaint letters and they still have my money. My credit card keeps accruing the interest for the 8 weeks it takes to get a refund.

Six months to close out my account, 4 months of interest on unauthorized charges, 12 phone conversations, two letters and they want early termination fees!

Thanks for the [protected] Direct TV corporate office phone number IT WORKED they waived the contract termination fee!.
The Story>>>
My daughter had nothing but problems from day one with her service, she had it for a total of about 5 months.
She couldn't watch one thing while recording another...she spent about $50 of pay per minute phone charges talking to Tec? su?ort...she finally just gave up and lived with it...after about 4 months, her DVR started giving her a "Hardware Error" message and it would format itself at random, she lost everything she recorded...she spent more cell phone time $$$s with Tec? Su?ort...they finally sent her a new DVR and charged her $20 for shipping...this was a little less than 1 month ago...after hooking it up, she could not watch Live TV, she had to record something and watch it later... She tried Tec? ?u?or? again ...finally gave up...decided to just live with it...
I just learned of all of this a few days ago and I told her I would handle it...Yep, I raised hell with them, they said they could send someone out, but it would be 5 to 7 days and it would probably cost her for the service call...I told them Bull ###! and demanded that she be let out of her contract (Cu?tomer ?ervi?e said no, She would be charged $380)...I canceled her service anyway and had Dish Network installed the next day (yesterday). I told the Dish installer about her problems and he said the reason she had the problem was because Direct TV never ran the second line to the dish when they installed it! (he also installs for DirectTV)...I called DirectTV again and told them the contract was null and void because it was never installed properly, and she never received the service promised in the contract! I got no where with them at the 800 number...
I ran across the corporate Phone number on this post and told them the whole story...it took some time but it worked, "Steve" also noticed that when they sent the second reciever/DVR...They put my daughter on a NEW TWO YEAR COMMITMENT!...He finally said he would waive the $380 charge...Still I told my daughter to watch her credit card for charges...because I don't trust them...she should be getting a refund for a some of the service she just paid. I still have my fingers crossed...
Again thanks for posting the [protected] DirectTV corporate office phone number IT WORKED !

Direct TV is the biggest scam on the planet. If you are looking for great customer service, accountability and an overall great product direct tv is not the service for you.

First, their tech's are perhaps the WORST ever. DTV fails to let their customers know that they "contract" their services out to installation companies so if the job is not done correctly and you find out after the tech has left your premises--shame on you because it's your fault not theirs. When I questioned the tech's about why I could not receive HD service each one of them had a different excuse. I had at least 3 tech's come to my home and the last one showed up dressed in a button up shirt, jeans, loafers AND he used his personal Lexus SUV as his work vehicle !? In the end, the reason why I could not get HD service was because the tenant who lived in my residence previously had satellite service (before HD was available), so when the initial tech came to install my HD services he decided to be lazy and use the old satellite dish that was on my roof instead of installing a new dish in a different position that could gain the services that I initially ordered (the tech in the Lexus SUV finally told me that), but he did not have the tools to install a new dish for me (surprise, surprise) so when I tried to reschedule through DTV's customer service line they said I had to wait 4 WEEKS! So in the end, be careful to not let the technician walk out the door until you fully KNOW what you have...if needed go on the roof with them to make sure that they are telling the truth.

Second, check their customer trial periods. Usually a company will give a customer 15-30 days to try out their product without incurring any disconnection fees, BUT since I live in the District of Columbia this rule does not apply because D.C IS NOT CONSIDERED A STATE. I inquired about this with 4 DTV representatives and all of them could not give me an answer until I finally reached a rep (#5) who was fully vetted about DTV policies, but by then it was too late and did not matter for me regardless.

Third, DTV bills customers for EVERYTHING--even services that they do not have. During my brief 3 month stint with the company I had to call them at least 9 times to get my billing taken care of. Since they have call centers all over the world their main communication is through their electronic "note" system. So pray that the representative writes everything down because if they don't then it's like you never called in the first place.

Overall, DTV is not all that it's hyped up to be. Their commercials are overrated as well as their services. If you are looking for accountability and a great service definitely look elsewhere!

There customer service is the WORST ive ever dealt with.
They switch you from one agent to the next, then after there done relizing no one can fix a simple issue you get the dial tone. Trying to contact them is a absolute joke.
I would never reccomend them ever to anyone.
They suck...

Not only is Direct TV one of the worst companies to deal with in terms of service- they are rude on top of that. When our receiver stopped working (after 5 months) we had to PAY for shipping for a new one. When I asked the customer service rep why I would have to pay when I was renting their receiver she simply said that "it was very hard to understand if I didn't know how it worked." She also told me that she could see how, "it is frustrating to people who cannot afford it." It was not that I couldn't afford it- just that I didn't understand their justifications for making me pay. They are THE WORST!

This was my letter to direct Tv after the worst customer service i have ever received.

I have been a direct tv customer for about five years now. I have enjoyed my programing and have had no complaints till today. Just to give some background information... i had a regular DVR receiver and called to upgrade to an HD DVR receiver. When the service technician arrived he had a work order that was wrong. It was an order for a regular HD receiver and a relocation of our other receivers. While the technician was here i called to have the work order revised to make sure it was correct. The technician spoke to the customer service representative and had the order changed. He began to do the instillation of what i believed was an HD DVR receiver. Turns out it was only an HD receiver. I didn't realize this till the next day when i tried to program the receiver to record a show. So i called back today and spoke with a customer service representative who informed me that it is my responsibility to make sure that the technician was installing the right equipment and took no responsibility for the error that was made. I was then informed that if i wanted to receive the HD DVR that i would have to pay the full price of another instillation and full price for a HD DVR. I asked if that meant i would be refunded for the services and HD receiver that was wrongfully installed in the first place, i was told that they couldn't do that. So they want to charge me for HD DVR upgrade, instillation, shipping and handling of the new HD DVR equipment and will also be charging me for the wrong HD receiver, instillation, and shipping and handling from the receiver that was installed less than 24 hours ago. I had asked to speak with the supervisor who reinforced that it was my fault that i let him install an HD receiver (which i believed was an HD DVR receiver at that time). He was extremely rude and demeaning. I have never felt so disgusted with any customer service experience as i had been today. I got off the phone in tears because of the treatment i received. This doesn't reflect the customer promise that i feel you would like your company to be know for.

CUSTOMER PROMISE:
We strive to deliver the best television experience for you every day.
Committed to the principles of honesty and integrity, our employees are determined to provide you with prompt, courteous and excellent service.
We promise to do our best to resolve any issues that might arise as quickly as possible. And we will continue to develop the unique, innovative programming and services that you have come to expect and enjoy from DIRECTV.

I feel very taken advantage of right now by individuals who claim to share your views on customer satisfaction but clearly do not. I hope that this is not a reflection of how you want your company to treat individuals, and that it merely just a few bad apples in the bunch. I hope you get back to me in regards to this matter. Currently there has be no resolution to the matter. Thank you for your attention. Please get back to me as soon as you can.

The worst customer service department I have ever had to deal with! They will lie and not fulfill their obligations. I would definitely recommend never using Direct TV.

This is the worst company that I have ever did business with, any time that I call there to speak with a rep back to back someone is always hanging up in my face. By the customer service and managers. If you tell them that you do not wish to speak with them b/c it sounds as though they have an attitude they get up set and tells you to hold on and then hang up. I had one rep tell me he was going to make a example out of me and then hung up in my face, If there was anything that i could possibly do to get rid of this pathetic incompetent company i would. I don't understand why they hire people to do customer service that can not handle constructive criticism. I have had better customer service while my 4 year old daughter plays tea party. You have to be really pathetic to be a customer rep for direct tv. And then when you ask to complain about them and or who or where can you do this, they will give you some bull crap excuse that they don't have anything or any one and ask you is that all they can do for you and then disconnect before you get a chance to say anything, but hey its a business that only see dollar signs first and customers dead last, go figure...