The complaint has been investigated and
resolved to the customer's satisfactionResolved Direct TV — rip off for existing customers
resolved to the customer's satisfaction
Direct TV was charging us $89.99 per month for the exact same services that they were offering new customers for $44.99 per month. We called to cancel and they offered us only $10 off to keep us as loyal, long-term customers. After I cancelled our service, I decided to phone them about re-connecting our service. Both agents in the "Win-Back Department" told me that 1.) they could not extend the New Customer deal to me at this time and 2.) those deals were only for New Customers and when I became a New Customer, I was offered "My Deal" at that time. The deal I was offered (when the economy was good) was still available to me, however blah blah blah ... well, I hung up the phone before that conversation could be continued...